Jules B reviewed by

2 Reviews

Review by confirmed purchaser
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trustpilot stars

Not what I expected

Very slow delivery due to a difference between billing and delivery addresses. This has never been an issue before with other companies. Waited 5 days for item to be delivered. Did not expect this from an exclusive and expensive company such as Jules b.
Not a good experience at all. Probably won't order from you again.
    Jules B
    TrustScore 9.5 / 10
    4,407 Reviews

    Reply from Jules B

    Dear Clair,

    Your order was delayed due to missing security details provided at the checkout, we did try to contact you several times via email and telephone to rectify the problem.

    Once we had spoke to you your order was dispatched on the same day and delivered the next. As this has now been dealt with there will be no further delays with future orders.

    We apologise for any inconvenience caused.

    Kind Regards
    Jules B
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