Jules B reviewed by

1 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Having to pay to return an item has put me off ordering from you again !!

I was disappointed the coat I had ordered did not suit me and dismayed when I discovered you do not have prepaid return labels as other companies have. I will think twice before ordering anything else from you, unless you change your policy. I must say I think you are very short sighted doing this and cannot be the only person who thinks so. Also the package had to resealed en-route !
    Jules B
    TrustScore 9.5 / 10
    4,410 Reviews

    Reply from Jules B

    Dear Elizabeth,

    We are sorry to hear that you were unhappy with returning your order. We do state on our website, emails and returns form that the return postage costs are the customers responsibility.

    We apologise for any inconvenience caused.

    Kind Regards
    Jules B
    Comment (?)