I was looking for a loft hatch that was larger than standard. I found the correct size on the website, ordered it and it was delivered as promised the following day by courier. The only negative comment is that the box had obviously been crushed at one end, presumably in transit, and this had bent the plastic surround slightly although I was able to straighten it out again with a wee bit of force - some additional protection around the ends would have prevented this. Other than the light packaging the service was excellent.
We were clearing the loft and noticed how damp everything was which was probably caused by condensation as there were water droplets on the roofing felt. Obviously warm damp air was getting into the loft and condensing on the felt. One place it could have been from was our old loft hatch which was a very poor fit, and not really fit for purpose. We went on line and found Jupiter Blue who make bespoke loft hatches. They are a fantastic company to deal with, very friendly and helpful, so we ordered one to our specification. It duly arrived on time a week later, we fitted it the next day (it needs two people); it's a piece of cake to fit and looks great. We are extremely pleased with the product, should have done it years ago. Many thanks to you Martin and your team. Kind regards.
Quality product sent in double quick time, I know where I will go for my fire proof access hatches in the future. The only thing wrong was I didn't receive a key with it, so if you could stick one in the post please.
Ordered a bespoke loft hatch cover after very helpful telephone conversation and fixed quote. It arrived exactly as promised ten days later in the allotted time slot. It's now fully installed and I would recommend to anyone. Brilliant service Thank you.
I needed a certain lock for my loft hatch which was hard to find but I found it here and was exactly what I wanted. The only thing to mention would be that it states next day delivery and the item was sent by 2nd class post. I didn't really mind as I was home anyway but would have been upset if I had waited in and it did not arrive. So overall very decent item but the postage method requires attention.
Recently purchased a new loft door as the old one was damaged and discoloured. Found the website very easy to negotiate and easy to pay. Ordered the new door on a Saturday and it was delivered on the Tuesday. Easy to install ( done in about 10 minutes) but needs assistance. Very happy!!!
The loft hatch arrived with a damaged corner which i repaired then after fitting the hatch I found that the inside of the plastic window was full of small pieces of plastic from the cutting of the plastic which cannot be removed with out destroying the unit