I have had to delete my old review because as bad as the last experience was, this is even worse
Just over a week ago, i ordered from peach pear cafe in leeds, put through the payment on my card, an hour later i am told `order cancelled` huh??
`Not to worry we wont claim the funds, youll have the money available, in 3-5 days` said the person on the fone ERM, no, with nationwide visa its 7 days. a lot different than 3-5 days dont you think
Anyway i checked my account yesturday, and guess what .. just -eat claimed the money two days ago, ie there was nothing pending to go back into my available balance Emailed them, and they said this
hanks for getting in touch. I'm really sorry we haven't refunded you for the order you cancelled.
I've had a look and can see the order was cancelled on our system by the agent you were in touch with, however they didn't check if we had captured the funds from your account. For this I apologise as this should have been done.
I've sent a refund request to our admin team. I know you don't want to hear this but I'm afraid it's going to take about 3-5 working days for the funds to reach your account.
It was a genuine mistake made by the agent so they will need to be re-educated on this process. This doesn't disregard the fact that you've been let down so I'd like to make it up to you by offering you a £10 voucher as I wouldn't want this experience o lessen your view of JUST EAT.
Let me know if you're happy to accept this and I'll send it out to you.
Now, let me tell you about how their sneaky vouchers work, they are not immediate credit, if you make an order for more than a voucher, it actually takes the entire payment for the order from your card, holds it and then a week later puts back into your account the credit for the voucher... not falling for that trick again.
Either way, it is unacceptable, to wait a week, and then to be told `our bad give us another week` is just downright unexcusable
I dont want their `voucher` i dont even feel i could ever use just eat again
All i want is my money back Even if their systems only allow them to to it this way, surely given the circumstances, their head office instead of issuing it as a voucher, can put it directly via faster payment back into my account
You telling me no office from a multi million dollar company has the power to do that
Either way absolutly disgusted and when they tell you its not our fault, its the bank that pre authorises your money, that is a direct pull of the wool over your eyes, because they should NOT be pre-authorising your money/ sending a request to the bank to reseve the funds until they 100 per cent know the order will be accepted
The same as others I'm stuck here with an order that I'd got an order number for, but no takeaway an hour after I placed the order. When I've called the restaurant they told me Just Eat had the same problem yesterday, but they can't send the food as they have no order. Just Eat's phone lines and Live Chat were down, and it took 2 hours after I'd placed the order for them to reply to the email I sent saying that they had preauthorised it and cancelled it, so "The time the funds take to appear back in your available balance is solely dependent on your bank's policy for cancelling the reservation, however, it usually takes about 7 working days, but is entirely dependent on your bank's policy. Some banks do have policies that can take up to 30 working days. " . So now thanks to Just Eat I've got money I can't spend until the bank release it maybe 30 WORKING days later and no food, but I guess that's ok because "On behalf of Just-Eat we apologies for the inconvenience that this has caused you." .
So I have waited patiently for an hour after ordering through just eat (which I have many times before) from a take away (I have ordered from before) bit tonight they decide just eat orders are second best and after waiting an hour before I call them I am informed they haven't even started cooking my food. We'll keep it!
I want to make sure that my order is being managed by professionals and I do not want to encounter any problems on the way of delivery - and that is why I love Just Eat! I did not have any problems in any terms so far, and will be keep using it for sure.
No complaints whatsoever with the food or service from the restaurant. BUT, I have always paid cash on delivery in the past and tip the delivery driver. Last night I paid by 'DEBIT' card and got charged 50p for the privilege, that's NOT good. It isn't about the money, it's the principle. There's no need for it. Won't be using again.
Chose one of the highest rated places on just eat. They didnt deliver anything. Complained on the chat system and they spoke to the pizza place who are adamant I took the food. Just eat then removed my negative review of the pizza place. Avoid!
We had always used filmybelly.com for ordering take away food, simple and easy to use, able to tell which places offered meal deals and special offers. Ever since it was taken over by just eat and we have had to start using just eat we have found It less user friendly, and you have to pay to use your card, also when we have ordered food, it has consistently been more than 20 minutes late, the last 2 orders from different places being over 50 minutes late.
Ok so I have never used Just Eat before, but I felt lazy and wanted something from my favourite takeaway. I chose my items, I needed to spend over £5.00, ok no problem, then I pay £2.00 for delivery, ok that is fine too.... then I create my profile and click next to pay... then Just Eat try to slap on a 0.50 CHARGE because I'm paying with my card, it doesn't matter what card you are using, it is always a 0.50 charge !!! ... uh uh, no WAY! ... these companies take people for a ride and we need to all stand up and say NO, I WILL NOT PAY TO PAY FOR MY PURCHASE !!!... do you know how ridiculous that sounds, they want you to PAY TO PAY FOR YOUR PURCHASE !
I exited the site and said stuff it, I'm not that hungry, I'll have a bowl of cheerios, thanks, wont be using the site again.
Just eat is a very good idea and works very well. Just a shame the China Wok take away delivered the wrong meal. But not just that! It was a disgusting brown sludge. I complained to you and to China Wok. I asked for a new meal or a refund. I got nowhere with you both!! That's not good customer service.
I LIKE THE WIDE SELECTION OF FOOD THAT JUST EAT DISPLAYS ON THEIR WEBSITE, VERY EASY TO USE WEBSITE AND ORDERING SYSTEM, WHEN EVER I NEED HELP JUST EAT IS THEIR TO HANDLE ALL ENQUIRIES, SO I HAVE NOT BEEN DISAPPOINTED WITH ANY OF THE RESTAURANTS OR TAKEAWAYS THAT JUST EAT HAVE LISTED, I WOULD RECOMMEND ANYONE BEFORE THEY ORDER THEIR FOOD TO ORDER IT THROUGH JUST EAT.
Such a good site. Has full menus of all local take aways in your area which makes picking what to have easier you could even order from a few at once and have a feast. The option to pay by card straight away or cash on delivery is just brilliant. On the days when we really can't be asked with cooking this website is the first place we go.
Hi, I discovered JustEat recently and used them 3 time so far. I found it really easy to use...all I have to think is what food I feel like eating..and JUST EAT does the rest and checks which restaurants/take-aways delivers next to me. I really like it and will use it and use it again. Highly recommendable.
I found this site, very user friendly especially as I am not very technology minded. Easy to understand and the email to confirm your order is great. Even the choice of delivery payments and the delivery time.