Just Eat reviews

Just Eat just takes your money!

Having been a loyal customer of Just Eat for quite a few years, I'm more than dissappointed with the service I received recently.

Last Sunday, my order arrived missing 3 items. I contacted the restaurant and they said they would bring the items straight away. They did not. I contacted Just Eat the next day and they said the restaurant wanted me to ring them and they would sort it. I rang 3 times and just kept getting fobbed off that the manager wasn't there. I contacted Just Eat again and they assrured me the manger would ring me immediately. He didn't. I contacted Just Eat again on live chat last night and now the restaurant says they delivered everything and there will be no refund. Seriously, if that was the case, why would it take them 3 days to say it?

I would say, don't touch this company with a bargpole. I for one, will NEVER use them again. You know what they say, fool me once , shame on you...

2 days ago

Reply from Just-Eat.co.uk

Hi Kathleen,

I'm so sorry to hear that you have had the awful experience.

We would really like to help resolve this matter for you.

If you can, if there any chance you can email us the order number to trustpilot@just-eat.co.uk and we will be in touch with you shortly.

Thank You

Gauri

Social Media Advisor

Just eat takes money WHATEVER happens

After ordering from a local take away just eat accepted our order.. 1 hour later just eat rings to say the order was rejected - oh but they still took my money ! was promised a £20 online voucher to make up for the issue and my money would be refunded to my card the next day. Still have nothing no refund or food or voucher. Taking it further as we speak..........

2 days ago

Reply from Just-Eat.co.uk

Hey Adam!

Sorry your order wasn't completed and that you were informed really late. If an order's rejected a customer shouldn't get charged, the funds are usually only 'ringfenced' and then released by the bank once instructed by us.

I'd like to see what happened and to find out why the offers weren't completed. Would you mind emailing us with an order number and we'll do what we can for you :)

Email: trustpilot@just-eat.co.uk

Thanks,
Preena

Awful Food!

The food was so covered with salt it was unedible! Completely unedible!
The Just Eat site itself I cannot really fault, apart from allowing me to order from a restaurant that is obviously trying to kill its customers!

Matthew Jones found this review useful

2 days ago

Reply from Just-Eat.co.uk

Hey Matthew

I'm really sorry that you had a bad experience with a restaurant's food. As you are already aware, we don't have control over the end product of food, or the service the restaurant provides you. However, we can contact them for you and see if they are willing to compensate for the poor food received. If you would like us to do this, please email us at trustpilot@just-eat.co.uk where we will be more than happy to assist :)

Thank you for leaving a review, your feedback is appreciated :)

Kind regards
Lauren

Useless, takes no responsiblity for their listing

Ordered food online which was more than the min order amount, only to find out that the food never arrived. The time given was 55 mins for delivery and I was stupid to wait for them for so long with the hope that they will deliver.
Although this is the hotel mistake, what's justeat.in's accountability? They did not do their due diligence basically before putting up the website.
I would NOT recommend this website or any approved restaurants to order your food. Better go with your local restaurants or with authentic restaurants that you know of.
Thumbs Down for JustEat.

3 days ago

Reply from Just-Eat.co.uk

Hello Mansoor,

I am sorry to hear that your meal did not arrive. If the takeaway are unable to deliver the meal for any reason, we advise them to contact us as soon as possible. The takeaway may not have made us aware that they were unable to deliver therefore I need to investigate further. Please send me your order details to trustpilot@just-eat.co.uk.

We appreciate all customer feedback and your feedback is valuable.

Kind Regards,
Lateesha

S***e

Our first order was refused as we live too far away despite having to put the post code in to get the list of restaurants. After placing another order, food arrived cold half an hour late and have been told I'm to get a refund, dosnt help that i'm still foodless at half ten pm without anything since breakfast and shopping has not been done. Just hope i get my money back

5 days ago

Reply from Just-Eat.co.uk

Hey Jo

I'm really sorry to hear that your first order was rejected. We have to give restaurants this option as their ability to deliver long distance varies dependent on how busy the restaurant is and then how far away you live. If they are very busy, they might not be able to deliver as far as they could if they were very quiet, which may be why your order was rejected.

With regards to the refund for the other order, if you could email the order number for that order to trustpilot@just-eat.co.uk, I'd be happy to look into that for you :)

Thank you for taking the time to leave us a review, all feedback is appreciated :)

Kind regards
Lauren

Money not refunded!!!!!!!!!!!!!!!

Normally love using just-eat, use it around once a week. However on the 29/4/13 i paced an order which got declined by the restaurant for being busy. The money left my account. I received an email saying the money would be refunded in 2-5 working days. As it was late, I couldn't use the live chat or arrange other food. I spoke to a just-eat employee through live chat 5 working days later, stating it wasnt in my account. The person i spoke to said to try again later, he couldnt get into my information. The next day, I try again and get told it has been refunded and i should contact my bank to find out when it will be available. The bank could see no refund coming through. I've just spoken to another representative, which has told me it can take up to 30 days.
So why was i told 2-5?
There should be some other way to portray that a restaurant is busy to stop customer from trying to ordering in the first place. A terrible inconveniance and unreasonable communication on getting my money back!
I did ask it just gets stuck back on my account credit, but apparently there is no customer service here, they just keep telling me to come back.

5 days ago

Reply from Just-Eat.co.uk

Hey Vicki

I'm really sorry to hear that you have had a bad experience when using our service :( I would really like to look into this for you and try to give you a bit more clarity on where your funds are. Could you please email me at trustpilot@just-eat.co.uk with your order number and I'll see what I can do.

Thank you for taking the time to leave a review, though, all feedback is valued :)

Kind regards
Lauren

ABSOLUTELY BRILLIANT COULDN'T LIVE WITHOUT MY JUST EAT!!!!

i have used just eat for couple of years now! always found the site to be very simple to use, never been any problems with just eat. Fast service
will stay with just eat forever!!! :) if ever had any problems with food just eat have sorted problem out for me everytime! thanks just eat! HIGHLY RECOMENDED! +++++++++++

16 May 2013

Reply from Just-Eat.co.uk

Hi Jay!!!

We're so happy to hear that you're enjoying our service! We really appreciate all customer feedback as it helps us to grow and become a better service to you all :-)

Gauri

Social Media Advisor

Very good food services

I often use just eat to order a curry for me and my family, they always delivered, in time and the food is always nicely cooked and hot . have to recommend just eat to my friends and family . and always have a good choice on the menu and a very good take away Services couldn't find a better one than just eat will highly recommend them to people.who want a quick easy meal and the choice of take away is really good.

16 May 2013

Reply from Just-Eat.co.uk

Hi Kathy!! :-)

It's awesome to hear you're happy with our service and we're over the moon to know you would be happy to recommend us to your friends. It definitely shows us we're on the right tracks as a customer serving company.

We truly appreciate your feedback as they take part in helping us grow and develop ;-)

Gauri

Social Media Advisor

Spot on service for a long distance lorry driver like myself

I'm new to all this an thought one night when parked with nowhere to get food I'd give it a try. I read the reviews and was a bit sceptical but I have jused it for the second time an must say on both occasions the food and service has been second to none. I have used it when in Felixstowe and now while I have been in Tipton. I will certainly using again in the not so distant future. It's certainly prevented a truck driver like myself from going to bed with a rumbling tummy

Regards
Karl

15 May 2013

Reply from Just-Eat.co.uk

Hey Karl

Thank you for taking the time to leave us a review! We appreciate your feedback :) I am so pleased to hear that you have found a new way to use our service - it's good to know that even people out on the road can use our service without any problem!

Kind regards
Lauren

Easiest way to order a takeaway

Been using Just Eat for a number of years now even way back when you gained points for ordering and trade them in for t-shirts, etc.

Gone are the days when you used to dial up your local takeaway, and then hope they understood your order and got it right, its just so easy to use. Just choose what kind of food you are in the mood for, choose what you want then sit and wait. Easy

Its been interesting to watch the development and just seems to go from strength to strength and looking forward to seeing what else they have in store for us.

13 May 2013

Reply from Just-Eat.co.uk

Hey Deborah!

That's awesome that you've been using us for a long time! We love you guys that have been ordering for a while now! And we so agree with you, who needs to phone up anymore :)

And ohh trust us there's a lot more to come :) Thanks again for your very very kind words!

Regards
Nick

Great service and recommended

Hiya,

Lets be honest we all have favourite take away restaurants but sometimes a change is as good as a holiday or something.

The fact you can see every restaurant that can deliver to your door in an easy to understand web based service is really helpful. We've recently found a few gems including a great new Indian and (don't judge me) a fantastic fish and chip shop which delivers!

All in all great service and recommended to all.

Paul

13 May 2013

Reply from Just-Eat.co.uk

Hey Paul!

Thanks so much for the nice review, we really appreciate your feedback and it's nice to know you've found a favourite ;) Everyone has to have a favourite I guess! Don't forget to leave the takeaway a review as well :)!

Regards
Nick

Great service, great food

Great food and great service,

12 May 2013

Reply from Just-Eat.co.uk

Hi Beverly

Thank you for taking the time to leave a review and for rating us with 5 sparkly stars :) It means a lot - all our customer feedback is valued and appreciated. Also, really happy to hear you find we have great service and food!

Kind regards
Lauren

just eat are excellent

will always use the programme every time.

11 May 2013

Reply from Just-Eat.co.uk

Hey Jason!

Thanks for leaving us a review and for your five star rating, it's really appreciated :) We are glad to hear that you're a loyal customer and that you'll continue to be, that's what we like to hear!

Kind regards
Lauren

Great to order and fast

Always good food when I ordered won't order anywhere else

11 May 2013

Reply from Just-Eat.co.uk

Hey Caz

I'm pleased to hear you have always had a good experience with us and that you are a loyal customer. Thank you for taking the time to leave us a review, your feedback is really appreciated and valued :)

Kind regards
Lauren

yummy to the tummy!!

I would recommend just eat to everyone. Just log on, click what you fancy & order without leaving your house. Simple & easy! I have never had a problem using just eat, infact i'm gonna order tonight :)

12 May 2013

Reply from Just-Eat.co.uk

Hey Lisa

I'm really pleased to hear that you find our service convenient and simple to use! Thank you so much for leaving us a review and for highly recommending our service :)

Kind regards
Lauren

point, click, order, wait then sit back and enjoy

the menu is like getting the ingredients from my cupboard and putting them together without the hard work of making it myself and the mess of cleaning up afterwards. food always tastes better when you haven't cooked it. Plenty of choice, good sized portions and full of delicious flavor. Well worth the money and the time to try out the food you will not be disappointed.

11 May 2013

Reply from Just-Eat.co.uk

Hey Nicola

Thanks for leaving us a review! It's really good to hear that you love the choice we have available on our site and that you, like us, really appreciate not having to cook - who wants to do that, anyway! :)

Also really pleased to hear you have had great experiences with our lovely takeaways, please do make sure you leave them a review on their page on our site so they can see how happy you were with their service!

Kind regards
Lauren

So simple and straight forward !

simple to use, all on the click of a button, why cant more takeaways sign up to them !
Everything is set up in a way that flows, ie starter main sides and deserts and as the order follows you down the page at least you can keep a good track of what your ordering and the total ! Will be using every time i order a takeaway !

11 May 2013

Reply from Just-Eat.co.uk

Hey Carolyn!

I am really pleased to hear that you find all the features of the site useful and hope that all the improvements planned for future continue to make it nice and easy for you to order something tasty :) Also so glad to hear you're a loyal customer!

Thanks for taking the time to leave a review and giving us a five star rating, all feedback is really appreciated.

Kind regards
Lauren

Perfect way to order a takeaway

Just eat makes ordering a take away so quick and easy. I can search for what type of food I want. Read reviews on the takeaways and order with ease. If I dont have cash on me I can pay by card. Wouldn't be without Just-Eat

11 May 2013

Reply from Just-Eat.co.uk

Hello Kylie,

Thanks for taking the time to leave a review! We are happy to hear that you find our website quick and easy to use :)

We hope to bring you may more enjoyable meals in the future!

Kind Regards,
Lateesha

Hell of a lot easier than having a drawer full of menus.

perfect for when you only have your debit card to pay with as well. Only problems I have had are with 1 of the restaurants not Just Eat (who managed to help with my problem)

11 May 2013

Reply from Just-Eat.co.uk

Hey Mike,

Glad to hear we were able to help resolve your issue. It's great to hear that you are making use of our debit card system and that you find it convenient.

All feedback is valuable and we appreciate your comments!

Kind Regards,
Lateesha

Fooooooooodddddd!!!! Top Notch

Great service better than Hungry Hags enough said.

11 May 2013

Reply from Just-Eat.co.uk

Hey Joe :)

Glad to hear you think we're top notch and that we're your favourite online takeaway provider ;) Thanks so much for taking the time to leave a review and for your shiny 5 star rating!

Kind regards
Lauren

i love just eat

best way to see the takeaways that are open and what they have as well

11 May 2013

Reply from Just-Eat.co.uk

Hey Ian-John :)

We are so pleased to hear that you love our service and that you enjoy the variety of takeaways that are on offer for you. Thank you for taking the time to leave us a review - the five star rating is much appreciated :)

Kind regards
Lauren

Great website, easy to use, saves on phone bills!

I've been using Just eat for a long time now, I find it very easy to use, there's a wide range of takeaways to choose from, they find the nearest outlets to your postcode that will almost always deliver to your address. There are some that I've had problems with that didn't deliver to my post code, but saying that, the majority of them do. All you need to do is find what type of food you want by typing in your post code, view the menu, select your food and extras, finalise order either by paying with your card or request to pay by cash on delivery. Simple. It saves money on phone bills too as you don't need to use your phone. If there are any problems or queries with your order, either Just eat will contact you almost right away, or the takeaway themselves will contact you to help you out. I recommend Just eat to anyone who likes to order takeaways. It's very easy and I've also got some friends into using it regularly too. Great company.
*Edit* I'd also like to add I've managed to find some amazing takeaways using just eat, places I would never have known existed were it not for this website, and some I regularly order from because the food is just that good. Thank you Just-eat :)

10 May 2013

Reply from Just-Eat.co.uk

Hey John

We are happy to hear that you enjoy using our services and that you have been able to take advantage of our features :) All customer feedback is appreciated greatly. Thank you for leaving a review, your comments are valued and the 5 star rating is really kind of you :)

Kind regards
Lauren

A wide range of takeaways to choose from

It's really good website that gives you plenty of choice of takeaways with lots of different food options such Chinese, Italian, English and Indian food. The places are rate by customers that have brought food from the restaurants and it's you a idea about the service they have received and which places are good and which ones to avoid. Its really useful website as it tells you when your food will be delivery and this gives you plenty of time to for you to prepare before the food arrives and chance to find the right money to pay the deliver person.

10 May 2013

Reply from Just-Eat.co.uk

Hey Tracy!

It is fantastic to hear that you are able to order through our website with such ease and you make the most of the fabulous range of cuisines on offer! Thank you for recommending us and providing us with a five star rating. :)

Kind regards
Lauren

Fabulous Company

Such a variety to choose from. When you cant be bothered to cook, we just log on to Just Eat and order what we want. Order goes through quickly and is always delivered in the time that they say and to a high standard

10 May 2013

Reply from Just-Eat.co.uk

Hey Marie

It is fantastic to hear that you are able to order through our website with such ease! Thank you for recommending us and providing us with a five star rating. :)

Kind regards
Lauren

You cannot beat, a trip to Just Eat

Just Eat is just such a marvellous invention. If ever I fancy a night off the cooking, I simply log on to the website and there is every style of grub that I could wish to chose from. The food is delivered promptly every time and the quality is very high. I probably couldn't do without this now!

10 May 2013

Reply from Just-Eat.co.uk

Hey Tony :)

Thank you so much for taking the time to leave us a review, and also for your 5 star rating. We are happy to hear that JUST EAT provides you with an excellent service with plenty of choice in takeaways within your area. Thank you for being a loyal customer, too!

Kind regards
Lauren

Wow!!! Amazing service!!

I always eat from taste of nawab an Indian restaurant on Colney hatch lane and I have always had an amazing meal, they have amazing staff who are always polite and smiling I couldn't ask for more!!'

3 days ago

Reply from Just-Eat.co.uk

Hi,

It's fantastic to hear that you are in love with your local Indian takeaway! We hope to bring you many more enjoyable meals :)

Thanks for your comments.

Kind Regards,
Lateesha

Does what it says on the website :-)

Does what it says on the website :-)

10 May 2013

Reply from Just-Eat.co.uk

Hey Simon

Glad you are able to JUST EAT ;) Thank you for the 5 star rating, it's appreciated :)

Kind regards
Lauren

There is no other food app that comes close!

I love just eat as it as all varieties of foods available from pizza to Chinese and it doesnt matter what time you order as you can find out what times the eateries are open till which is amazing I use them all the time

10 May 2013

Reply from Just-Eat.co.uk

Hey Kat!

We are happy to hear that JUST EAT provides you with an excellent service with plenty of choice in takeaways within your area. Thank you for being a loyal customer and taking the time to leave a review :)

Kind regards
Lauren

When your hungry and want food fast think Just eat!

This place is great to order from there is not much to say about it apart from it is top notch, you find takeaways that you didnt know existed and you tend to know which ones to avoid with the ratings system all in all 10/10.

10 May 2013

Reply from Just-Eat.co.uk

Hey David

Thanks for taking the time to leave us a glowing review :)
We are happy to hear that JUST EAT provides you with an excellent service with plenty of choice in takeaways within your area and that you enjoy using the many great features on our site!

Kind regards
Lauren

Perfection.

I'd honestly tell anyone to use this site. It makes it so easy to see a range of foods - I found out about some takeaways in my area that I didn't even know existed! - and because it's so easy you can have your food selected, ordered and paid for in a matter of minutes. It's perfect if you're low on time or effort when it comes to cooking the meal for the evening. Just search for your postcode, and you're there! My favourite take-away site by far.

10 May 2013

Reply from Just-Eat.co.uk

Hey Elena-Jaye

It is great to hear that you are happy with the services we provide , your five star rating is appreciated greatly. Thank you for taking the time to leave a review and remember... Don’t Cook, JUST EAT :)

Kind regards
Lauren

TOP SERVICE + FAB WEBSITE

VERY EASY TO ORDER AND VERY GOOD SITE TO ORDER FOOD ON THE GO FROM NO OTHER TAKE AWAY FOOD SITE COMPARES TO THIS AND I NO BECAUSE I HAVE ORDER OF JUST EAT ABOUT 100+ TIMES THIS YEAR!!!! KEEP UP THE GOOD WORK GUYS AND KEEP THAT NEW PHONE APP UPDATING AND ON THE GO.

10 May 2013

Reply from Just-Eat.co.uk

Hey David!

We are happy to hear that JUST EAT provides you with an excellent service and that we are your number one choice for online ordering! Thank you for being a loyal customer and taking the time to leave a review :)

Kind regards
Lauren

Just eat is the Amazing way forward

I love just eat, i don't often carry around spare cash and when we fancy a takeaway i know that i can go on just eat and pay by card. I have never had any problems using this service. We usually use just eat on a weekly basis sometimes more to be honest because it just is so easy to use. Its great how you can choose takeaways by cuisine and its so much easier that its all added up for you at the end so i don't have to keep adding up to ensure i have gone over what i wanted to spend. I would highly recommend just eat to anyone, i already do. I just love it...

10 May 2013

Reply from Just-Eat.co.uk

Hey Kayleigh

It is fantastic to hear that you find ordering through our website totally amazing and easy to use. We are happy to hear that you are able to navigate around our website without any difficulty. Thank you for taking the time to leave a review, your comments are valued :)

Kind regards
Lauren

Tap TAp TAP... Ordering Takeaway's online couldn't be easier.

I don't know how I should put this, but I have a secret that I have not shared with you. Unlike the rest of us I guess I am the only one who absolutely hates having to order takeaway by phone, cos' you know me the less I have to speak the better. Since I first discovered Justeat.co.uk (thanks to my lil sis) I am no longer hesitant when it's my turn to order. So now you know my guilty secret...

10 May 2013

Reply from Just-Eat.co.uk

Hey Chimera

I'm really glad we are able to help you with your guilty secret :D It's ours too - that's why our service is online!

Thanks for leaving the time to leave a review and giving us a 5 star rating, it's really appreciated :)

Kind regards
Lauren

When you're rumbly in your tumbly, use just-eat and don't go hungry

I use Just-Eat all the time as it's quick and easy and I can use my card for payments.
The new App makes it even easier to use and I often place an order on my Google Nexus Tablet as it can easily be handed around so everyone can choose what they want from the menu and then I can click to order.

10 May 2013

Reply from Just-Eat.co.uk

Hey Scott!

Thank you for leaving us a review :) We love your poetry! I'm glad we haven't seen you go hungry and that you find our site and app a smooth and easy experience! It is much easier when trying to feed a crowd when you have every option in front of you, so glad we can provide you with that!

Kind regards
Lauren

Thank you for making it so easy to order food on line ;)

Hi all,
You should all try to use "just eat now" I have found it very helpful and easy to use.
Kind Regards to you all
Alexander

10 May 2013

Reply from Just-Eat.co.uk

Hey Alexander!

Thanks for the great review, we really appreciate it! We try to make it as easy and possible and we thank you for making that successful!

Kind Regards
Nick

Makes meal times so easy

Whats for tea ? shout the hoard but no one wants to cook , I struggle to use the phone so ordering over the internet is a fantastic option for me .
I am a disabled mum and the days when no one is available to help with the cooking Just Eat offers so much variety, yes I can even get a salad ....... Fantastic .... I am one happy, happy woman I reccomend Just Eat to everyone

10 May 2013

Reply from Just-Eat.co.uk

Hi Cerys!

I am so pleased to hear that we have been able to make your life easier - it can't be easy for you so it's nice to hear that we have been able to provide you with an easy option to feed your family, and with salad and healthy options, no less!

Thank you so much for leaving us a review :)

Kind regards
Lauren

Excellent and so easy!

As someone who hates using the phone to order a takeaway, JustEat has been my saviour!! So many takeaways to choose from and before you decide you can look at the reviews other users have left....brilliant! I always use JustEat these days....just a few clicks and your order is on it's way, happy days!

10 May 2013

Reply from Just-Eat.co.uk

Hey Billy-Jean

I'm glad we could be your saviour and that the days of calling up to order are long gone for you :) I'm also really pleased that we've managed to give you such choice and also a quick insight into the different takeaways with the customer review service.

Thanks for leaving us a review :)

Kind regards
Lauren

Absolutely amazing

One of the best sites there is!! I have never had any problems at all with justeat at all.

10 May 2013

Reply from Just-Eat.co.uk

Hey Tracey!

Thank you so much for your kind review! We're proud to be one of the best sites in your opinion :) we hope you never do have any issues and it stays that way!

Kind Regards
Nick

superb loved it.

always get the same pizz and loved it as usuall.. but i thought id add an extra topping.. and it was no where to be seen. was very dissapointed at the time and felt like sending it back.. but instead ate it as i was starvin and was still a superb pizza :)

10 May 2013

Reply from Just-Eat.co.uk

Hey Steven

Thanks for taking the time out to leave us a review, we appreciate your feedback :)

Sorry to hear that the restaurant forgot your extra topping. If anything like that happens in the future, we can contact them for you to see if we can resolve it straight away. You can contact us either on the phone, on Live Chat or over Facebook or Twitter with your order number and we'll see what we can do for you.

Really glad to hear that it was tasty though, sounds like it hit the spot!

Kind regards
Lauren

wonderful option to have at hand

i love using just eat i can see a range of diffrent menus and lots of choice and its simple to use and pay i also like the way you can rate a take away.

10 May 2013

Reply from Just-Eat.co.uk

Hello Craig!

Thanks for the great review, it's great to hear you like the way we present the restaurants, we like keeping it cool and at the same time easy to use :)

Kind Regards
Nick