DO NOT order from JUST-EAT because you run the risk of NOT getting your money back if anything goes bad with the order, including not getting what you ordered, as detailed in section 3.3 of their terms and conditions.
I ended up sorting the dispute with my bank who will be claiming the money from just-eat, enjoy! Told you I would get my money back! Now I'm going to speak to Trading Standards. The best part of all of this is that after 53 orders through just-eat they will never see me again, hope they can retire on that, and oh I'm gonna be opening a similar site just to piss you off!
After posting this review I then got a reply from the company....totally annoying! Stating the terms and conditions as they always do. Point is, they said they were claiming back the money for me or would help claim the money back however to this day (years later) I'm still to find out what happened....as I said before, avoid at all costs!
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I'm sorry to hear your unhappy with the service provided and that you no longer wish to use the service.
As you are already aware, our terms and conditions state that the legal contract for the supply and purchase of food and beverages is between you and the Delivery Restaurants that you place your order with. JUST-EAT cannot give any undertaking that the food and beverages ordered from the Delivery Restaurants through this Website will be of satisfactory quality and any such warranties are disclaimed by JUST-EAT. Because the restaurants are independent businesses we cannot issue refunds without the takeaways consent, however we will assist you, where possible, in seeking a refund from the restaurant to a maximum amount equivalent to the value of the original order.