Just Eat reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Disgraceful, rude customer service.

1. Menu clearly stated Chips were included but food turned up very late without them. I rang fat boys braintree they said there is nothing they can do it's an error on the website and just eats fault. Just eat called and confirmed there was a mistake on the website and said there was nothing they could do and talk to fat boys take away. I told the just eat "customer service" agent that fat boys have already said they won't do anything because its your fault to which the agent replied "well there is nothing I can do" to which I replied OK I'll use hungry house from now on then shall I? Agent said there is nothing I can do sorry bye.

2. Both parties admitted the problem wasn't my fault in any way but both won't do anything about it.

3. Food was burnt and cold.

4. I don't think just eat understands or cares about the legalities of repeated false advertising this company has done this through just eat more than once.

5. I don't think fats boys braintree understands or cares about the sale of goods act 1979
    Just Eat
    TrustScore 6.6 / 10
    1,692 Reviews

    Reply from Just Eat

    Hello Louis,

    I am sorry to hear that there were missing items. Providing JUST EAT have spoken directly with the takeaway we should be able to make changes to the menu. We do our up most to provide the best customer service possible.

    Please send me your order details and the telephone number that you called JUST EAT with. I would like to trace the call that you made with a member of our customer care team and also amend any changes that need to be made to the takeaways menu. My email address is trustpilot@just-eat.co.uk

    Thank you for taking the time to leave a review. All customer feedback is important to us.

    Kind Regards,
    Lateesha Parkes
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