Just Eat reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Customer service? What customer service

Got voucher offering 20% off if ordered between a certain time. Tried, order went through but no place to use voucher. Contacted online help, who informed me 1st. it was out of their control, 2nd. vouchers can only be used with cards. No mention of that in their promotion. Was informed it was in the T&C. A joke. Next time pick up the phone, saves dealing with this lot.
    Just Eat
    TrustScore 6.6 / 10
    1,690 Reviews

    Reply from Just Eat

    Hi Sean,

    I'm sorry to see this. Could you please email me with additional details in regards to the voucher and where you got it from.

    We don't offer any discount vouchers, any JUST EAT vouchers issued should have a monetary value as appose to a percentage off. The only discount offer ever issued that I am aware of was on JUST EAT delivery bags which customers may have receive with their meals. The terms and conditions are stated on the bags and this voucher code would be entered at the payment stage at the end of the ordering process. There would be an expiry date but no voucher ever issued has had a time restriction placed on it.

    Apologise for any inconvenience caused to you.

    Email: trustpilot@just-eat.co.uk

    Kind regards,
    Preena
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