Just Eat reviewed by

Enfield, US

6 Reviews

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No customer service = no dinner for me

Tonight I ordered dinner for my family based around part sharing a large mixed kebab with salad and sauce. When my order arrived they had just brought the meat - nothing else that I had ordered. When I contacted Just-Eat, they phoned the restaurant who were adamant that they sent the missing items and refused to send the bits out to me, and Just-Eat's 'customer services' did nothing. I can not just sit and eat a meal of meat alone, and my children CERTAINLY can't, so the entire meal is going to waste. I can't afford this. I've been working 12 hour shifts all week around looking after my children and when I try to treat us we end up going without dinner due to a restaurant's rudeness and Just-eat's unhelpfulness, I'm sitting here so upset. I really can't believe this. Now I have no dinner and no money.
    Just Eat
    TrustScore 6.6 / 10
    1,689 Reviews

    Reply from Just Eat

    Hi Kirtsy,

    I'm really sorry you feel we were of no help to you :( I'd really like to see what I can do for you, would you mind emailing me with an order number :)

    Email: trustpilot@just-eat.co.uk

    Thanks
    Preena

    Social Media Supervisor
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