Just Eat reviewed by

Manchester, GB

1 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Crap. Wont be using again!!!

Decided to order a takeaway. We have used just eat before, nothing to rave about but we hadnt run into a problem before now. This is maybe the third time we've used them and it will be our last!!! As I was using my mobile, the mobile site came up when browsing safari on my iphone 4....sounds logical. Long story short the menu is displayed incorrectly and we were left with burger minus chips or a drink. Mucho annoying but no biggee. 'Excuse me Mr delivery driver, where are our fries and drinks?' 'You didnt order fries or a drink. Youll have to get onto just eat, i dont have time to talk to you'....hmmmmm... Get onto just eat chat service and what was probably some greasy spotted teenager gets on to tell me I have 'miss understood the menu' errrrmmm I dont think so mr.maybe I should learn to spell miss understood before I accuse somebody misunderstanding! The online chat was going nowhere so I decided to make the phone call (the phone call I had avoided as it probably cost me more than the food I'd just ordered) only to be spoken down to, interrupted and promised a 'call back' ...for which I am still waiting. All in all, you're probably just as well getting in the car and going for it yourself. USELESS!!!
    Just Eat
    TrustScore 6.6 / 10
    1,689 Reviews

    Reply from Just Eat

    Hey Simone

    I'm really sorry to hear that you had such a bad experience when using our service. I'd like to have a look into this for you and see if I can resolve this for you.

    If you would like me to do this for you, please email me your order number to trustpilot@just-eat.co.uk :)

    Thanks for taking the time to leave a review, all feedback is valued!

    Kind regards

    Lauren
    Social Media Advisor

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