Just Eat customer service is totally appalling , would be better off phoning takeaway than using this ocmpany.
The service at just eat has been terrible and on more than one occasion as well. 4 times over the last few months I have placed an order for myself and the children and the card payment has been declined even though the funds were there in my account, on one of these occasions I tried again within a few minutes of the first declined order and once again it was declined for insufficient funds. On all of these occasions that just eat has declined the payments the money has been taken from my bank leaving me with no food and no money and the last time as I had tried twice, 2 payments were taken. I rang just eat and was told that there was nothing they could do to rectify the situation despite me not being able to buy supper for the kids as it had been taken for a non existent order. Just eat were totally unhelpful, and did not offer any kind of recompense for the situation and it was the same story for the other declined orders. Just eat will try and blame it on the takeaway saying that the order was declined as they were too busy or too far away but I know the manager of my local takeaway very well and the orders were never even received by them either as just eat take payment first before sending order to takeaway. I was basically told it wasn't Just Eats fault or problem and that the money would 'drop' back into my account, eventually which is no good when you need the money there and then for the food. Yes I did eventually get all the money back but each transaction took 14 WORKING DAYS (3 weeks) to be reimbursed to my account. They say it is not their fault but I have never had this problem with anyone other than Just Eat, to happen once it could be a genuine error but to happen 4 times is totally incompetent and unacceptable. At no time have they offered compensation for the inconvenience caused which to me is also bad customer service. I now will only pay cash on delivery as I have no faith in just eats payment system. Bad customer service with no apology or sympathy for the situation they put me in time after time.