I ordered with just eat . The restaurant declined my order as they were to busy . We had a call from just eat to advise the payment would not be taken . So we went out and collected instead and withdrew the money and paid cash . Just eat did not explain that although the funds would not clear my account they would be reserved so that I cannot access them for 7 days . Meaning I spent double the money and the stuff I ordered off amazon just before failed . Meaning one very unhappy me and one very upset son for his bday.
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I'm sorry to hear that your order was rejected and that the return of funds process wasn't explained properly to you. I'd like to give you a better explanation of the process and see if there's anything we can do - please drop us an email at firstname.lastname@example.org and we'll have a look.
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