Just Eat reviewed by

Bournemouth, GB

2 Reviews

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trustpilot stars

I feel really deceived by Just Eat..

I have been buying food from Smokeys in Parkstone for a couple of months now through Just Eat (food from them is GREAT for the record).. I do buy from them at least twice a week..

Tonight i decided to call them direct instead of going through Just Eat.. to find out that minimum order is £10 for delivery.. when i order through Just Eat, they explain that minimum delivery is £15 & wont let you proceed if the order does not exceed this amount.. then charge 50p for a card transaction.. i have been buying unnecessarily for months & they clearly make commission on bigger orders..

Possibly, I would put this down to not keeping the site up to date enough & not ensuring company & restaurant policies are updated accordingly..

I feel cheated & have wasted a lot of money, will not be using them again.

The app does not work either..

    Just Eat
    TrustScore 6.6 / 10
    1,689 Reviews

    Reply from Just Eat

    Hey Francesca,

    Sorry to hear you feel this way with regards to this particular takeaway. I can confirm though the takeaways are the ones who choose what their minimum order value is, we do not have any say in this as they are individually owned as are all the takeaways on the website.

    Also Francesca, the 50p card fee is charged by the takeaway/restaurant and this reflects the restaurant and JUST EATs' costs in relation to accepting online payment for your order. Some takeaways pay this amount themselves and some pay it partially. In this case the takeaway chooses to pass this over to the customers.

    If you need more information Francesca, you can get in touch with us at trustpilot@just-eat.co.uk


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