I have ordered from many restaurants on just eat many times and all the restaurants are useless! Every time I have ordered from different places and each time they forget at least one thing in my order. Also a number of times I have paid with my debit card and I get a call a few minutes later saying there was a mess up with my delivery and the money will be put back into my account in a few days and it never has been! They just steal my money and do not bring the food. They have stolen at least £40 over the few times this has happened. I have tried to call just eat about missing food and drinks and they always say 'we will phone the restaurant and they will bring it to you' but this NEVER happens. I would NOT recommend using just eat.
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Really sorry to hear about your experiences. I do apologise on behalf of the takeaways for missing those items for you, as you've said in your post, we're always happy to call the takeaway and speak with them about a missing item, the procedure is to then either refund you for that item or get it sent out to you should you still want it.
With regards to those payments you say that have been debited in error, we can have a look into those for you, please note though when an error occurs with the payment, it will be your bank that are holding the funds and you won't see JUST EAT appear on your statement. The available balance will go back up once the authorisation of the funds with the bank has expired.
If you need to get further information though Alice you can get in touch with us at the email below.