Just Eat reviewed by

London, GB

1 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

SHOCKING!! They make an error then refuse to rectify!!

I processed and paid for an order of £20. they said when I clicked Pay that there was an error so I processed and paid again.

They took £40 out of my account. It only took numerous talks and finally involving the ombudsmen before they would bother giving £20 back. Their attitude is almost robotic and they simply do not care.

I see also that NUMEROUS other people have had exactly this problem.

****EDIT****

Oh and for you ''Gauri'' from Just Eat who has replied, we contacted Just Eat FOUR times regarding this situation and you lot didn't sort it. Why would I want to bother wasting my time again with you thieving little sods? Do you simply apologise and give an email to all the customers you messed about? Which is quite a few on this page....
    Just Eat
    TrustScore 6.6 / 10
    1,690 Reviews

    Reply from Just Eat

    Hi Coll,

    I'm really sorry to hear that you felt our responses were robotic and unhelpful. If there was a technical error on the system then we shouldn't have captured any funds.

    I'd like to look into this for you and find out what exactly happened and do my best to rectify the matter as soon as possible.

    If you are happy for me to look into this please email us at trustpilot@just-eat.co.uk and we will be in touch with you shortly.

    Gauri
    Comment (?)