Just eat is so quick to order once your registered is as simple as clicking where you want to order from and what you want to order, you choose the time to be delivered, and should there be any problems just eat sort it for you although ive never had any problems and food has been brilliant when ive ordered
I have used Just Eat so many times for my takeaway meals and always enjoyed using them The service is always perfect My meal arrives on time and I love the way the service works remembering my previous orders so I can just reorder the same. The service has been first class for me and I will continue to use it.
I own a takeaway and have been partner with just eat for over two years, up to December 2013 all was fine but since then my JCT machine has been playing up, i have phoned them over 20 times may be more, they have changed the machine twice and have changed the network but still having problems receiving orders via my JCT, all i get told is that it is a signal problem and they can not do any thing about it, but how come there was no problem before December, THen on friday 14/3/14 my restaurant was off line from 5-8.15 pm despite the JCT machine being switched on i phoned the customer service and i was told that there is no problem and it must be a quiet night. so i checked on the internet and my shop was not even on their system so i rang again and i was told that it is off line but they do not know why and they will call me back to sort it out.no one called back but my machine started working at about 8.30pm so i emailed them to see what has happenedc and they tried to fob me off by saying that my JCT machine was offf which is totally false. Because of just eat i lost trade from 5pm till 8.30pm with no orders coming through just ea machine tas well as cost of wages for staff which obviously stood around due to loss of trade. i am still waiting to hear from just eat why i was turned off, just the last comment , i pay £ 115 plus vat to be on top placement which is no good if you are turned off.
Last time I ordered, my payment was incomplete (mind, not rejected, just did not go through at all). Lloyds TSB has split up into two separate banks last year and I cannot make a payment on just-eat ever since. I have always used that card on this website, and always with my iPad, running iOS 7, using safari. Never had a problem before and every other websites work, but this one.
Customer service shook me off when I told him, they need to look into this by telling me, "use another browser". Well you can just eat your other browser, because there is nothing wrong with it, nor is my card bad. I always use this setup everywhere online, so no, it is not on my end.
Also, just today (14/3/2014) I tried to log in to order and use cash. I got an error message saying this email address is not on their database. Confused, I went and checked my email account and confirmed which email I have always used, tried again, but it is not on their database.
Very disappointed with the quality of service, and the lack of professionalism in making a website in 2014. If this was 1995, I'd say, fine, this used to happen, but not today.
So go ahead folks and Just Eat somewhere else. Save yourselves the time and headache I had to go through with this bunch. I can't even delete my personal data, because I cannot log in, and customer service is utterly useless.
ordered food given a time 10-00 pm nothin arrived as we both work nights we we rang at 10-30 to cancel they say never received the we had order number started chat with someone called joseph who contacted them & offered us a free extra but wouldnt deliver to our work place and then said have an enjoyable evening cheeky little B%*^!£" my recommendation try hungry house see if they are any better by the way if its down to the take away its pizza base whitefield manchester
Twice now we have ordered from you for Taoi Holylake and both times the meal has arrived over 40 minutes late. On both occasions the meal was missing items, this time it was rice, the rice finally arrived 40 minutes after the original delivery so by the time it arrived everything else was cold. We will never ever order from this restaurant again. The lady who dropped the rice off was even muttering under her breathe. It's a disgrace and we remain very unhappy. It spoilt our whole Saturday night.
First bad experience: the delivery was more than 1 hour late (on top of the 1 hour delivery time). just-eat's answer: "Something you must take up with the take-away restaurant". Second bad experience: order was accepted on app. When it was due to be delivered, I by chance noticed an email saying it had been cancelled! Complained to just-eat, who answered: "sorry, we can forward your complaint to the take-away restaurant". Just-eat is an overhead you can do without - if you contact the take-away restaurant you can get free delivery, but just-eat add a couple of quid for each order for delivery. Raised this with just-eat too, this time no answer. In the future I will only use the just-eat app to take orders from the family and contact the take-away restaurant directly.
And the story continues: What an interesting answer from just-eat! Having had numerous email exchanges with just-eat's lousy customer service where the conclusion is as stated above, they now want me to send them an email!!!!! You must be joking......
We ordered from one of our local takeaway Indian restaurants in swindon called rakaposhi the delivery took 1 hour and 45 mins to reach us after phoning 3 times to see where it was the last time I phoned they told me it had left it then took 40 mins to arrive!! The food was luke warm there were 2 items missing not only that but the food was tasteless once warmed through in our oven i phoned to complain the first time the phone was put down the second time I spoke to a manager who offered me £8 off my next order he then upped it to £10 but refused to refund my money he told me i'd have to contact just eat to receive a refund and i'd need to send my food back he then informed me my missing items would be 30 minutes to arrive absolutely disgusted with the service of this company and I think just eat need to rethink having this company on their website.
Where to begin...!? I have ordered from my local chinese for a long time, they recently signed up to Just-eat so I thought I would give it a try. We live directly across the road from the restaurant, they offer free delivery within 3 miles and on orders over £19. I figured the delivery charge shown on Just-Eat would be removed at the end but it wasnt. I contacted live chat to remedy what I thought was a simple mistake and regretted that decision immediately! Shireen I think her name was, was the worst example of customer service I have ever experienced (working in customer service myself, trust me that is bad) if I ever spoke to a customer like that I would be receiving my P45! I called the restaurant directly, they have apologised that the just eat site cannot destinguish distances and have offered me discounts on future purchases. They even went as far as to recommend I avoid Just-eat in future. Not that I needed the warning!
We are a restaurant and we always get a lot of order from costumers, but it is already 2 weeks that justeat doesnt work. we are losting lot of costumer and we also got scolded! i think it is unacceptable that they are taking so much time!
I'm getting sick of known and persistent problems with Just Eat to the point I wrote to the CEO as did some of my friends/family and yes we had all been ignored. Goes to show if you have a CEO who ignores his bread and butter than it filters write through to other departments. Reviews on takeaway companies that customers write are rarely published, you can easily see several pages with stars but no comments. On the odd occasion it will show within 24 hours, other times 1-5 months many though oddly don't show at all even if they are positive. Why on earth do Just Eat need to manually read every single review even if a customer has been loyal for years? No wonder the review system is flawed. The customer service department seemed to be staffed by young, uncaring, unprofessional and powerless young teenagers. Some who can't even string a sentence together in English via live chat, if something goes wrong you'll be lucky to get an apology but not a single penny in goodwill vouchers. The Just Eat website is beginning to look old and tacky, with no major improvements in over 12 months, still restaurants are charging higher prices via Just Eat. The 0844 is a complete rip off to Just Eat's customer service department, shows how much they want to talk to their customers when we're charged up to 60p a minute without a single penny in compensation when we lose out by bad service.
Not only does JE charge 13% to restaurant owners you have to pay for JCT rolls which are more expensive than local suppliers for JE benefit. They charge ridiculous prices for supplies and the partner centre is useless as you cant update your menu or prices, they charge more than you do as a takeaway and charge £750 to join up make it as difficult as possible to see there charges owners of takeaways. You cannot this info anywhere. The charge £200 for change of owner or bank details. They make it impossible to run your business flexibly and the partner centre is pointless.
Late food, cold food, poor customer service, and never their fault. Despite the "I am sorry and I will look into it" type replies from just-eat on here, when you actually contact them, they just dont give a damn. I have deleted my just eat account after a long time of using them. I have better things to spend my hard earned cash on.
Entered postcode to gain a list of restaurants that would deliver. Found about 6 and picked one that was not that far away. Order was accepted. Got a call about an hour later to say that the restaurant had called just eat and had decided that I was too far away (despite me being able to drive to it in around 15 mins). I was told to pick another restaurant on the site however as you can imagine I declined.
1 Why after entering my postcode was I presented with a list of restaurants that would deliver? Surely when just eat sign up a new restaurant they get a list of postcodes that they will deliver to. If I am too far away why on earth was I shown this restaurant?
2 Why was my order accepted and then 1 hour later told I was too far away 1hour!!
1st and last time using this service, an absolute joke. A 15yr old school kid could code a site that will return a list from a database based on 1 parameter (a simple postcode).
Have sign several businesses with Just-Eat, found this is a slow acting organisation, doesn't like a frontier Internet company, take ages to update details in their web site, and have to call them many time for a simple changes, very disappointed.
Ive used this twice now. Last time they send me a meal that was so bad I had to send it back and they took an hour to bring the replacement - only to give me half my dinner. So I had a half eaten now cold rice and a chicken & pineapple an hour late.
Currently im sat here waiting for my meal its AN HOUR LATE. Ive rung up and was told 2I think the driver is on his way" - so they forgot me by the sounds of it - how can they THINK its on its way? ive a good mind to take the food and shut the door. Im sick & tired of people who cannot do thier JOB PROPERLY. Ive bin ill all day this is not what i wanted to make me feel worse!
I decided to never use Just Eat again since my last 2 orders were cold oily and an hour late, also three times i had to pay for a delivery which did not turn up because the driver got lost and couldn't get through to me (received no phone call whatsoever, the drivers were not bother to look for my flat in the estate) and just eat told me they couldn't help me. I am also a loyal regular customer of 2 years, but not anymore. they should give me a free takeaway for all those times i paid for 3 no show deliveries! That will never happen of course since the customer service is an utter joke. Think it's time I close my account so I never have to even think of using their shoddy useless ripoff service again. everyone steer well clear of Jut Eat, they pretend to be customer service based, but they are anything but!