I used the service whilst in Denmark over the last 2 years, and more than happy to use it now that I am back in the UK. The Danish service has a facility whereby, for a very small fee, you can order with your card now and pay in 15 days, maybe something Just Eat UK could think about introducing? Other than that, it has continued the high standards I came to expect over 2 years using the Danish service. Keep up the good work !!
Without JUST EAT, I don't think takeaways in the UK would be at a stage, even in 2013, where they could offer an online ordering service. Most takeaways are independent, family-owned businesses and don't have the resources or cash to have transactional websites developed, maintained and operated.
Being able to view a menu, order, pay and then provide feedback all via one site is fantastic. I live within a stone's throw of several takeaways and almost all of them now display the JUST EAT log in their windows.
People may complain about the service they receive from specific takeaways... fair enough... but surely having sites like this in existence has meant survival for many independent businesses who could have otherwise gone out of business in recent 'tough economic times'.
I've ordered many many times from these people and are very happy with the service.
I have ordered from just eat on numerous occasions. Now, every company makes mistakes, but with good customer service, most things can be forgiven.
Here are three of the most annoying cases of terrible service I have received in the last few months.
At number three, we have the man who threw our meal at us and shouted 'you order no more!!! Too far!!'. If I live to far away, just eat should have our address as a possible delivery.
And at number two we have a customer service representative laughing at me as I called to complain. It wasn't funny. I'd ordered a Chinese for my partner who had had a terrible day. I'd ordered it for when he'd got home, two hours later. They delivered it earlier than requested and refused to take it back. I called just eat to complain, but was told I should be glad that theyd managed to complete my order in forty minutes. When I said that I wanted to have it delivered AT THE TIME I RQUESTED he laughed at me and told me I should be grateful. My poor boyfriend sat down to cold noodles and chicken which had been kept warm for an hour, needless to say, he didn't feel great the next day. But it's okay, he should be grateful it was delivered after all.
And finally, at our number one slot, this evening I ordered from a restaurant which was apparently closed. I ordered, paid, received my order number (46641480, if you're interested) and waited an hour and a half. No delivery. Tried to check the restaurant Number and discovered it was closed, although we'd been able to order and the money was taken from my account. Called customer service, told 5-7 days to get back my money and that the company had told me they were busy and we hadn't been able to order. Well we had, how else would I have an order number?
So... Terrible service, use hungry house. Or order it from china, probably easier.
I ordered a meal tru just eat but the takeaway cancelled my order due to some issue , this was after my card was debited , I contacted help and was told that the money was just captured no need to worry etc , The money has now left my account and help are still saying the same thing , so basically just eat have stolen money from me and are trying to fob me off , bunch of crooks
I ordered a pizza from goodfellas in derby which came on time and hot but the meat feast pizza was absolutely swimming in grease I could of fried an egg in it. I rang them to complain and just had the attitude of a member off staff saying well no one else complains why u? Then he hung up,I then rang back and he said and what now??? I thought this was very rude when running a business.Ive been trying to ring but keeps hanging up on me how rude. I will NEVER EVER ORDER from GOODFELLAS again and hope people reading this wont either.
I ordered a few days ago when being told a 45 minute wait after an hour and a half phoned up and was told that the order has been accepted and payment was taken but only just seen as we phoned up otherwise would have been even longer of a wait. After another 45 minute wait we then received our food which looked as if could have been made by someone who has no knowledge of cooking and the taste which also was horrible!! Worst service and food ever received and wouldn't recommend you eat from here at all!!
I have been a loyal customer of Just Eat, lately they have done nothing but mess up orders.
Most recent, made an order through them for Papa Johns, 1 hour and 15 minutes later, no food arrived (although my card had been debited and the order accepted) Papa Johns have no record of my order.
Spoke to Just-Eat, the "accepted" reference just means they are going to call Papa Johns and place the order, which they didnt, claiming not to be able to get hold of them (I got hold of them straight away) Then had bear face cheek to ask to wait for another hour whilst they put the order through.
My advice? Just order direct from the shop, Just-Eat seem to be hiring people who have no idea what they are doing anymore....
Having been a loyal customer of Just Eat for quite a few years, I'm more than dissappointed with the service I received recently.
Last Sunday, my order arrived missing 3 items. I contacted the restaurant and they said they would bring the items straight away. They did not. I contacted Just Eat the next day and they said the restaurant wanted me to ring them and they would sort it. I rang 3 times and just kept getting fobbed off that the manager wasn't there. I contacted Just Eat again and they assrured me the manger would ring me immediately. He didn't. I contacted Just Eat again on live chat last night and now the restaurant says they delivered everything and there will be no refund. Seriously, if that was the case, why would it take them 3 days to say it?
I would say, don't touch this company with a bargpole. I for one, will NEVER use them again. You know what they say, fool me once , shame on you...
After ordering from a local take away just eat accepted our order.. 1 hour later just eat rings to say the order was rejected - oh but they still took my money ! was promised a £20 online voucher to make up for the issue and my money would be refunded to my card the next day. Still have nothing no refund or food or voucher. Taking it further as we speak..........
The food was so covered with salt it was unedible! Completely unedible!
The Just Eat site itself I cannot really fault, apart from allowing me to order from a restaurant that is obviously trying to kill its customers!
Matthew Jones found this review useful
Ordered food online which was more than the min order amount, only to find out that the food never arrived. The time given was 55 mins for delivery and I was stupid to wait for them for so long with the hope that they will deliver.
Although this is the hotel mistake, what's justeat.in's accountability? They did not do their due diligence basically before putting up the website.
I would NOT recommend this website or any approved restaurants to order your food. Better go with your local restaurants or with authentic restaurants that you know of.
Thumbs Down for JustEat.
Our first order was refused as we live too far away despite having to put the post code in to get the list of restaurants. After placing another order, food arrived cold half an hour late and have been told I'm to get a refund, dosnt help that i'm still foodless at half ten pm without anything since breakfast and shopping has not been done. Just hope i get my money back
Normally love using just-eat, use it around once a week. However on the 29/4/13 i paced an order which got declined by the restaurant for being busy. The money left my account. I received an email saying the money would be refunded in 2-5 working days. As it was late, I couldn't use the live chat or arrange other food. I spoke to a just-eat employee through live chat 5 working days later, stating it wasnt in my account. The person i spoke to said to try again later, he couldnt get into my information. The next day, I try again and get told it has been refunded and i should contact my bank to find out when it will be available. The bank could see no refund coming through. I've just spoken to another representative, which has told me it can take up to 30 days.
So why was i told 2-5?
There should be some other way to portray that a restaurant is busy to stop customer from trying to ordering in the first place. A terrible inconveniance and unreasonable communication on getting my money back!
I did ask it just gets stuck back on my account credit, but apparently there is no customer service here, they just keep telling me to come back.
i have used just eat for couple of years now! always found the site to be very simple to use, never been any problems with just eat. Fast service
will stay with just eat forever!!! :) if ever had any problems with food just eat have sorted problem out for me everytime! thanks just eat! HIGHLY RECOMENDED! +++++++++++
I often use just eat to order a curry for me and my family, they always delivered, in time and the food is always nicely cooked and hot . have to recommend just eat to my friends and family . and always have a good choice on the menu and a very good take away Services couldn't find a better one than just eat will highly recommend them to people.who want a quick easy meal and the choice of take away is really good.
I'm new to all this an thought one night when parked with nowhere to get food I'd give it a try. I read the reviews and was a bit sceptical but I have jused it for the second time an must say on both occasions the food and service has been second to none. I have used it when in Felixstowe and now while I have been in Tipton. I will certainly using again in the not so distant future. It's certainly prevented a truck driver like myself from going to bed with a rumbling tummy
Been using Just Eat for a number of years now even way back when you gained points for ordering and trade them in for t-shirts, etc.
Gone are the days when you used to dial up your local takeaway, and then hope they understood your order and got it right, its just so easy to use. Just choose what kind of food you are in the mood for, choose what you want then sit and wait. Easy
Its been interesting to watch the development and just seems to go from strength to strength and looking forward to seeing what else they have in store for us.
Lets be honest we all have favourite take away restaurants but sometimes a change is as good as a holiday or something.
The fact you can see every restaurant that can deliver to your door in an easy to understand web based service is really helpful. We've recently found a few gems including a great new Indian and (don't judge me) a fantastic fish and chip shop which delivers!
All in all great service and recommended to all.
the menu is like getting the ingredients from my cupboard and putting them together without the hard work of making it myself and the mess of cleaning up afterwards. food always tastes better when you haven't cooked it. Plenty of choice, good sized portions and full of delicious flavor. Well worth the money and the time to try out the food you will not be disappointed.
simple to use, all on the click of a button, why cant more takeaways sign up to them !
Everything is set up in a way that flows, ie starter main sides and deserts and as the order follows you down the page at least you can keep a good track of what your ordering and the total ! Will be using every time i order a takeaway !
Just eat makes ordering a take away so quick and easy. I can search for what type of food I want. Read reviews on the takeaways and order with ease. If I dont have cash on me I can pay by card. Wouldn't be without Just-Eat
perfect for when you only have your debit card to pay with as well. Only problems I have had are with 1 of the restaurants not Just Eat (who managed to help with my problem)
I've been using Just eat for a long time now, I find it very easy to use, there's a wide range of takeaways to choose from, they find the nearest outlets to your postcode that will almost always deliver to your address. There are some that I've had problems with that didn't deliver to my post code, but saying that, the majority of them do. All you need to do is find what type of food you want by typing in your post code, view the menu, select your food and extras, finalise order either by paying with your card or request to pay by cash on delivery. Simple. It saves money on phone bills too as you don't need to use your phone. If there are any problems or queries with your order, either Just eat will contact you almost right away, or the takeaway themselves will contact you to help you out. I recommend Just eat to anyone who likes to order takeaways. It's very easy and I've also got some friends into using it regularly too. Great company.
*Edit* I'd also like to add I've managed to find some amazing takeaways using just eat, places I would never have known existed were it not for this website, and some I regularly order from because the food is just that good. Thank you Just-eat :)
It's really good website that gives you plenty of choice of takeaways with lots of different food options such Chinese, Italian, English and Indian food. The places are rate by customers that have brought food from the restaurants and it's you a idea about the service they have received and which places are good and which ones to avoid. Its really useful website as it tells you when your food will be delivery and this gives you plenty of time to for you to prepare before the food arrives and chance to find the right money to pay the deliver person.
Such a variety to choose from. When you cant be bothered to cook, we just log on to Just Eat and order what we want. Order goes through quickly and is always delivered in the time that they say and to a high standard
Just Eat is just such a marvellous invention. If ever I fancy a night off the cooking, I simply log on to the website and there is every style of grub that I could wish to chose from. The food is delivered promptly every time and the quality is very high. I probably couldn't do without this now!
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