Just Eat reviews

Just Eat reviews

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Best online food portal!

Order your food anywhere online! Excellent service and great apps. What else do you want?
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Handy service but satisfaction not guaranteed

I've had quite a few experiences with Just Eat, and on some of these the food has been delivered on time and was good. However, I'd recommend ordering from highly rated places only, because unfortunately Just Eat does not only pick the best restaurants. This means that there's no guarantee of quality or on time delivery - that all depends on the restaurants themselves. Some of them are very unreliable, and I don't know why Just Eat continues to affiliate with them. Also, Just Eat's contact policies have been a continuing source of frustration. No email confirmation of orders, which means if you navigate away from the order confirmation page you lose the details. Emailing customers about problems with their order is a last resort after calling and voicemail, which is a bit old-fashioned and not as efficient - if you don't have any signal or they leave a voicemail, they will do nothing further to contact you again about your order. On more than one occasion I have been left clueless as to what was happening with my order, and mostly staving hungry as a result. I have not been offered any compensation (discounts, etc) for my trouble, only apologies which frankly seemed uncaring. When I went so far as to say that I would not be using Just Eat again, the reply was "I'm sorry you feel that way." Obviously not bothered about customer satisfaction or maintaining a loyal clientele. Currently I'm sitting around awaiting a delivery that will be around 2 hours late because the restaurant I ordered from didn't have a lunch time delivery driver, so they just cancelled my order. Won't be using Just Eat again.
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Over 2½ timers ventetid, fejlmeddelse på hjemmeside, Grædende kone!

ref. nr. rdre nr. 21931315

Jeg vil kort fortælle om en af mine oplevelser hos Just-eat.dk - og vil side at jeg tit har modtaget positiv ordrer og hurtige til at levere ( hvis det er restauranten selv der sørger for udbringning) Meeeen så til det kedelige, vi bestilte noget mad kl. 19-20 tiden fra en restaurant ved herlev bymidten - og jeg betalte gennem deres hj. side og transaktionen gik igennem og der stod forventet lev. tid : 5 min - vi vidste godt at det kunne ikke lade sig gøre , så vi regnede med ca. 45 min. klokken blev omkring 21 og vi tænkte nu prøver vi lige at ringe ind og høre om ordren gik i gennem eller hvad der sker. Kvinden i deres kundeservice, siger at deres BIL er på vej og hun kunne se at BILEN lige havde afhentet ordren fra restauranten, og hun sørge for at vi gik en form på kompensation for den lange ventetid. fint tænker vi, nu går der max 15 min. ( vi vi bor ved den gamle TV by som er 5 km. fra restauranten) men næh nej, vi venter 45 min. MERE! og tror vi endte med at spise maden - efter vi varmede den op igen fra mikrobølgeovnen kl. 22:45 - Kan godt love jer for at jeg ikke har bestilt siden, og at jeg synes det er dybt uprofessionelt at der ikke er nogle som har ringede til os siden, og givet den kompensation - fred være med dette, men råder alle til at tænke sig om før i bestiller på justeat.dk - HVIS leveringen er gennem deres BILER! - stadig ingenting hørt, derfor denne mail, så andre "sultne" mennesker kan overveje om det i virkeligheden ikke nogle gange er lettere selv at hente maden, for dette er uacceptabelt! Som tingene er nu, vil jeg nok ikke bestille fra justeat.dk igen.

PS : jeg er JUNK EATER, så jeg har bestilt rigtig meget gennem tiden :-(
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Great website!!

I absolutely HATE talking to restaurants over th phone as I cant tell a bloody word there saying n 9 times outta 10 they get th order wrong..just eats great coz ya jus go on order food n thats it!! Jobs a gudn!! :) :)
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Poor custome services.

I have used Just Eat a few times, and had never experienced any problems. I went to place an order and it came up with "there is a problem with your order" message. I noticed the "Online help, Live chat" box on the right, and thought that this would be a quick way to redeem the issue.
I typed in the details and my question and waited at least 10 minutes for a response, I also tried phoning the company on their helpline but was also put on hold. Note that this is a service for "Urgent problem with a live order"
When I did finally get to speak to someone on the online chat- I had given up with the phone help, I had resolved the problem myself, having gone through the process of ordering at least 5 times before it was successful.
I asked the customer support person if there was a feedback form that I could use to leave comments about the website- I had already used the "Rate support" option at the top. Initially the response was quick and helpful, but then I was left for a further 10 minutes before a reply was given as to where I could leave a comment about the website itself. I wonder whether or not the support workers are talking to more than one person at a time.
I have rated Just Eat at 3 stars, as although there were problems with my order overall it is a service that works, however I do think that there does need to be improvement with their customer support service.
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just eat with just eat

Just eat is simply amazing go online order some for and just eat it I bloooody love it!
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User friendly

I use just-eat because I can choice the takeaway I like read there menu and have the choice to either pay by card or cash on delivery for me it makes life easier on days when I can't cook and have nothing in to microwave
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Good company wide range of options

Brilliant company to use within the comfort of your own home. It has a fantastic range of different restaurants. My one qualm is that where we live now some of the restaurants listed refuse to deliver to our area. Without this I would have given 5 stars!!!
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Better than hungry house

fantastic place never had a problem before this site I had all the mither of having to go to a cash machine to get cash out then drive to a takeaway as most if not all wouldn't accept debit cards now this site is here I can sit back and order my favourite cheese pizza and pay on my card anywhere it's never let a hungry manc down :) every delivery is on time which I've ordered and have never been so full after eating these heavenly delights just eat.com you are my new best friend I look forward to spending a lifetime using your great services thank you for coming into my life my friend AMEN
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Best place to go when you want to order a takeaway

I wanted to order a takeaway easily and was recommended to try just eat. This was the best recommendation I've had. I went on the just eat website to order my takeaway, and it was brilliant. It was so simple and had no problems ordering. We always use just eat. There is another company called hungry house which is a copy of just eat only not as simple or as good as just eat. It's so much better than ordering over the fone and you have better payment options, which is brilliant if you have children in bed and don't have the cash on you to pay cash on delivery. Overall what a brilliant idea for 'ordering food the smart way' :)
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very good idea better than ordering over the phone

its easier to order with justeat as you can view the menu and dont have the hastle of understanding the person on the phone,
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just eat the best on line order in town

just eat is a good place to order from. i have been using just eat for some time now. and i think it is great the staff are very help full if there is a problem they sort it out right away for you. the web site it self is very simple to use and very user friendly. it is a great way to order your take away with out having to phone any one. i would deff recommend just eat to every one i know. keep up the great work guys
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Quick food with just a few clicks

Great range of menus, click what you want and pay buy card or cash on delivery. never had a problem with just eat and i been using it for a very long time.
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easy to use and quick

when you need something quick a couple of clicks and 40 mins later a knock on door and you can pay on card so need to copper up
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pizza in my pjs

Really great, easy to use service. If I'm too tired to cook, or even go to the cash point I can still eat! Centralized site for all the best takeaways in my area, with lots of menus to browse from restaurants I hadn't even heard of before. Takes the gamble out of trying somewhere new, with user ratings, and if something does go wrong the Just Eat team are easy to reach and responsive.
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SOMETHING FOR EVERYONE

JUST EAT IS A GREAT WAY TO ORDER YOUR TAKEAWAYS ONLINE THERE IS SOMETHING TO SUIT ALL TASTES, ITS EASY QUICK AND CONVENIENT YOU CAN EVEN PAY BY CARD IF YOU DONT HAVE ANY CASH ON YOU
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Easy to use

Easy to use service but the minimum orders tend to be more than the individual restaurants specify when ordering directly.
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Just Eat does an admirable job of connecting multiple restaurants under 1 umbrella

Just Eat works well as an umbrella payment system connecting multiple different independent places.

However, whilst I am happy to rate Just Eat a 5, bear in mind that this rates the service they provide, not the restaurants themselves. Thats where Just Eat's own rating system comes in.
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makes takeaway night eaven lazier its that easy!

in fairness they have never let us down, the pricing is the same as the menu, the card payment facility is great when you get home after a long day with no cash to find the cupboard is bare. It also gets rid of all those annoying menu's taking up the "man drawer" in our house! -

i have looked a few times and im sure we're talking about the same company as all these bad reviews but we have used them from the start (back when you collected points for free gifts - got some iphone cases) once a week so for a good few years and only once had a missed delivery, just eat rang me to say there had been a problem with the takeaway, i was refunded straight away and we ordered from a different place no problems
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Over priced!

Whilst regular takeaway prices apply for ur local restaurants, the delivery charge and debit card charge are over priced, a £10 curry quickly becomes a £15 curry. Cheaper to just phone your local Chinese than using just eat :)

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Just Eat Details

About this company

Just-Eat is Europe's market leader in online ordering of takeaway food. More than 7000 takeaways in eight countries already joined us - find out why.

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