Just Eat reviews

Just Eat reviews

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Great Service!

Quick, easy and efficient
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Brilliant

I have ordered food a number of times from uk pizza at eckinton using the just eat website. It is quick and very easy to use and the food always arrived within the hour. I would recommend to a friend.
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Worst service ever!!!

Read it for yourself, the service is awful and costed me a lot of money for a chinese. Never using again...

Holly: Hello, you are through to Holly.
A: Hi, order 27052916 said that it didn't go through due to restaurant being closed, therefore we ordered from New Royal China (order number 27057533). I don't think it's right that my card has been charged twice due to your website having a fault and informing me that the order was cancelled. Please advise? Thanks
Holly: Were you contacted by Just-Eat to inform you that the takeaway was closed?
A: Once I had requested order, it took ages to go through but then came up saying order has been cancelled due to restaurant being closed. So we looked elsewhere.
Holly: I cannot see that the order has been cancelled from our system
A: I can only say what came up on the screen, I wouldn't of ordered elsewhere if it hadn't of been cancelled.
Holly: One moment please
Holly: I am afraid I have not been able to get through to the takeaway to confirm the order was not delivered. Could you please email us to info@just-eat.co.uk so we can contact them again and confirm with them what happened so we can return the funds. I am sorry for the inconvenience that has been caused.
A: It did get delivered though, that's why i'm contacting you as I have two lots of chinese when I should only have one due to your website telling me it was cancelled and not open. I've now spent £70 double what I wished to due to your website error.
Holly: I am afraid the order was not cancelled on our website. Can you please tell me what it said on the website when you placed the first order?
A: I clicked to place order. The little character came up saying waiting for chef to accept your order like it normally does. It was still waiting to accept for up to 3 mins. Then it came up order has been cancelled due to restaurant being closed. So I ordered from another chinese as it's bank holiday so believed what it had said was correct. Thanks
Holly: I am sorry for the inconvenience but unfortunately we will not be able to issue a refund as both orders were accepted by you and at the takeaway. In future if you are unsure whether the order has been cancelled please contact us before ordering from elsewhere
A: That's really bad customer service. Not even a just eat voucher for the inconvenience. £70 is a lot of money. Over £35 wasted on food that can't be eaten. I use your service all the time and I'm shocked that you won't help at all
Holly: I understand but I am afraid I cannot offer anything to you, sorry.
A: That's ok, we will not be using you again and will write bad reviews on your website. Thanks for wasting my money!!!!
Holly: Is there anything else I can help you with?
A: you couldn't help in the first place...


Holly has left the conversation.
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Disappointing

They haven't posted my negative written comments about an order despite being posted last weekend. Strange though that my positive comments are there from a couple of days before that.

I have been able to pay for most my orders in cash or payment card BUT sometimes when I have placed an order with a promotional discount I haven't been able to pay the way I had intended and had to either start allover again with another establishment or not bother!

(I'm not the first person to comment on the removal/not publishing of negative written comments on several forums)

My last order took 30 mins to be accepted/email confirmation and an hour later to be delivered. I rang the establishment and they said the order hadn't come through. Strange as the order didn't have the usual Just-Eat print-out either!
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Appalling

On Friday 10/08/2012 I ordered a delivery from Griller using just eat. I placed the order at 18:30. At 20:30 I was still waiting and I called Griller to find out what had happened to my order. They told me that the food was on its way and they put the phone down. I then started from Just eat their chat help window and when I explained what happened to their Customer Service Advisor what had happened and that i was still waiting for hte delivery I was told that in the e-mail it says that the order can be updated and that the restaurant had done this.

I explained that no one had notified me and also explained that they updated it at 20:33 after I ahd called them. When I asked if they believed that this is good customer service the advisor cut me off or left the conversation.

I then Opened a new window to complain; Talked to Carla ( I think) after I explained again what had happened and about the fact that the previous advisor cut me off she told me that she was going to look into it. 30 minutes later having heard nnothing back i log off.

Seriously this is a joke and I will never order form them again.
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Ingen fejl, nemt at bruge, god service, dog et lille men....

Det er nemt at bruge, rigtig god, venlig og effektiv kundeservice!
Mit lille men er dog, jeg synes det er ærgerligt man ikke kan vente med at godkende sin ordre til man ved hvilket tidspunkt den vil blive leveret på.
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awful company

Ordered food for 1800(also stated this in the notes section) ,arrived 1720 ,cold, and inedible . It was so bad I had to through most away. Contacted Just eat who said - tuff we cant give your a refund because we are nothing to do with the take aways.
Hungry house is better and wont charge the 50 p card fee like this bunch do.
The worst takeaways are on just eat, I will never use them again
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Mine penge er væk

Har haft nogle uheldige oplevelse og vil ikke mere bruge Just Eat!
Både oplevet maden så forsinket (2½ time), at familien grundet anden aftale var hjemme når den kom.
Forsinkelser generelt et problem - vises ikke før bestilling er afgivet, så man kan ikke regne med leveringstider!
Har også oplevet al maden ikke var med, når man ringede direkte til restaurant, var beskeden blot, at der var travlt, så det ville komme 1 til 1½ time efter - der havde vi sjovt nok spist og i øvrigt kom det aldrig!
Har haft ringet til just eat kundeservice for hjælp - inkompetente mennesker uden beslutningskompetence!
Samlet har jeg altså ikke fået hvad jeg har betalt for - mine penge er væk!
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Very frustrating

I typed in my postcode and ordered from uk just eat, I was then called a few minutes later by a very apologetic man saying my house was too far away even though I typed in my postcode.

He then said he could refund with a voucher, I specifically asked if I could use it on my iPad and he said yes, all good until I got the voucher and realised there was no way of using it on my iPad.

I tried the online customer support and didn't get an answer for over 10 minutes so rang and was on hold for ages.

Then I spoke to someone who didn't know how to help, eventually got through to a senior member of staff who was very rude and said it isnt their fault I don't have a computer, well no, but I did ask if I could use said voucher on iPad. Eventually I am now told they will refund the money within 7 working days.

This took me over 45 minutes to sort out in which time my severely mentally disabled child had wrecked my house and given me a fat lip and black eye as he was stressed about me not giving him any attention.


I was a regular user of this service but never ever again. This was supposed to be a treat for my child and ended up a very stressful experience for him and me.
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Work in progress

When I first started using Just Eat, there were multiple problems with browser compatibility during the final payment phase which was very annoying and I stopped using the site for a while. When I returned, the choice of restaurants had increased and the browser issues had been resolved. It's a good service and will probably get better as the selection expands, the number of ratings increases, and the restaurants get used to the system to the extent that response times improve.
The interface is attractive, intuitive, and very easy to use.
If I do have a gripe it's the trustworthyness of the star ratings. In my area, for example, there are 6 restaurants with 5.5 or 6 stars. Yeah right! Most are average at best. If a really truly fantastic restaurant did emerge, how would we be able to identify it amongst all the overrated mediocrity?? Needs work!
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Very bad system

After spending 15 mins with my family choosing a menu and ordering I paid for my meal. After the system tells me to wait, then my order is rejected becuase I live to far away. But this is not enough, wasting our family's time when we could have been looking at actual viable options, no before they determine if you are in a delivery area Just Eat takes your money and then when the order fails they inform you it can take 7 working days for the money to reappear in your account. I could have had a voucher, but as we already discovered, the place does not delver here so that in effect would be useless to me. I queried why the deliveriy possibilities cannot be determined before the order is placed, why it is not done that the order is eiter accepted or declined before payment and the reply was 'this is how the system is set up we can't do it any other way' or 'the system wont 'allow' us. They set up their own system and then blame it for all the shortfalls. Brilliant idea. I give Just Eat 1 star only because the system will not allow for no stars.
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Really poor

Spent time ordering an indian paid for it only to be told takeaway would not be sending it. To top it off money wont be back on my card for a week. Went on live chat and they where worse than useless, no appology and left me waiting for 5-10mins at a time. Avoid.
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Dont Use, Customer Service Crap

I recently ordered from them and I got a confirmed delivery, two mins later it changed to, sorry we not sure if the takeaway place is available (even though it said they open). If you order 5 mins before time you should get what you ordered! At this point my money was taken, but we will give you a voucher they said, well whoopti doo! The saga went one, on the same night the next place I ordered from demanded I settle for the wrong order, I said diet coke idiot not coka-cola! And oh, I'm still waiting for my refund, trading standards here I come.

And lastly, the advisor on the phone, called Laura agent number 2699 said, yh I'll get a manager to call you back in 10 mins, wow maybe 12 hours is the new 10 mins, and still counting.
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Don't use, inaccurate menus

The menus aren't displayed in the same format as the restaurants they represent, leading to delivery orders. At first we thought it was just coincidence but as we live in a large group of student flats we worked out it was a common problem.

Tonight I ordered from Dixy Chicken, and the justeat order summary states that we paid for 4 drinks, 2 fries and 6 things of chicken. The delivery guy when he arrived did give us our chicken, but only 1 drink and 1 fries. He even checked it with the kitchen.

The problem is JustEat doesn't accurately reflect the menus. And who am I supposed to ask for a refund from? Just Eat accept no liability, even though THEIR email told me what I had ordered, and Dixy Chicken say the order they got was different from the one I sent.
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terrible

First of all my meal took 2 hours to be delivered. I Called the take away service and was spoken to very rudely. When the meal was delivered, it was cold although the delivery man said it was 'made fresh', also the chicken was undercooked, full of bones and the naan bread tasted like plastic.
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Really annoyed

I had been using just eat for a while and we usually used the same couple of restuarants. This time we chose another one and my order was accepted and my money taken from my account. It never turned up. I phoned the restaurant and hour and a half myself and they said no order for my address had been placed, Just eat said they would refund me but over 2 weeks later I have still had no refund. I will not be using them again. I think it is wrong to have money taken from my account and expected to wait for weeks to get it back when nothing was even ordered.


Now two months on I STILL HAVE NOT HAD MY MONEY BACK. Be prepared to lose money. These people are very dodgy.
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Terrible service, never using again

I had my order accepted by Just Eat and money taken from my account. After the delivery time had elapsed I received an e-mail that the order would not be honoured as the kitchen didn't provide the items I ordered. So why on earth were they on the menu? I started a live chat with someone from just eat called Holly who was absolutely useless, talking to a cat would have been more help. So a week to refund my money and no food. The time previous to this the curry I ordered arrived nearly two hours before the time I specified and seemed to be from a different take away who had put in a few of their own menus. Never, ever again.
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Never ordering on just eat again

I placed an order which was accepted and paid on my card and waited t%ll after delivery time I was given and checked my emails and had an email from the takeaway sauing my order had been refused as it was to far to travel. So I have £20 out my account but no food. I began a live chat which was like talking to brick wall. No help, no reason as to wat happened just copied and pasted term and conditions, I then asked him to call which he said he could not guarentee me a call back!?! I stupidly placed another order, this time it was rejected with reason "too far to travel" yet it came up in my postcode again. Although order was rejected money was taken out my account and the "customer service team" never told me why, they shouldnt have takenmoney out befor orders were accepted. I called again and the man phoned the takeaway and the reason they gave was the didnt have a telephobe number for me even though it said too far to travel. I am still waiting for the money from the first takeaway to go back in my sccount, I will never ever use just eat again, I never recieved any compensation either!! Very angry customer, will not recommend
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You thinks it's the best thing ever. that is until something goes wrong.

I will never use Just Eat ever again. what a complete farce they're.

I ordered a pizza take away late last night, which should have been delivered at 00:25am. The food never turned up. I emailed just eat, and they said they had spoke to the take away about it. the take away said they had tried twice to deliver, but there was no answer at the door! what a massive lie. Firstly nobody knocked on my door at all. I was in the front room the whole time with the lights on, and curtains open. the only cars that came into the street we're taxi's, and i know this as i jumped up evertime i seen car headlights. in the end i just went upto bed hungry after waiting for over two hours for them. I didn't get to take my medication either, as i couldn't be arsed to stand around making a whole meal, to swallow a pill.

and now to top it off, Just eat say i'm not entitled to any kind of compensation at all, and make out like i'm damn lucky the take away are allowing me to have my money back for food i've not had.
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Just eat:too busy your order rejected Me:wtf is this all about anyways

I recently wrote a review about just eat and 'refused' orders as i have had a few orders in the past that were declined because i live too far from the takeaway.

It seems that takeaways can also refuse orders if they are too busy even though your card payment seems to have gone through i am not talking about the issue of the card payment i know that its a pending transaction and i will be refunded if the order is not successfull.

However i can understand how people using the service can get annoyed with this pay now see what happens approach but i can see that it is the fastest way to order when your order goes through and to be fair 98% of the time it does.

I also want to share some insight into those orders you place before the takeaway is closing and you are told that it is going to be delivered the following day i have almost had orders from two different takeaways because the first order was placed for the same night but went through for the next day so i ordered from the second and then got a call from just eat and cancelled the first one.

So what have i learned regarding using just eats service and how can i avoid refused orders the ones that are too far and too busy? or those orders that go through for the next day when you want them the same night

Just eat do not offer a how to use guide so here is what i have found and i hope it helps you save time and frustration and having to eat two orders when you wanted one (ok if its free-he,he)

How to avoid refused orders 'too far'

1.Use google maps to check that you are within a reasonable distance from the takeaway (tip:usually within 3 miles)
2.To save time doing this in the comments section when placing order say that you are happy to pay an extra £1 per mile
up to a maximum of £3 if you live over 3 miles i.e if you live 6 miles away you are paying an extra £3 for the extra 3 miles


How to avoid refused orders 'too busy'

1.In the comments section of your order say that you are happy to wait i.e 1 hr or give a specific time 'i would like this order no later than ...

2.Order your takeaway at least 1hr before you want it

How to avoid orders going through the next day

1.Order at least 1 hr before the takeaway closes
2.In the comments section say that it is for the same night not the next day

How to avoid your order going through as a collection rather than delivery

Takeayways closing times on just eats website are or should be the same as the closing time at the actual takeaway which makes sense but some takeaways will close earlier for deliveries and stay open later for collections and if this wasnt confusing enough
they may close 30 minutes before on the website than in the actual takeaway but because they are still open for collection
this is the time you may see displayed if this doesnt make sense i apologise i'm still confused myself.To be safe just order
at least 1 hr before the closing time displayed on the wesbite


me:hope this was a helpful 'review' if you have found it useful please leave some comments or reply i see a lot of hangryness (get it hunger+anger=hangry) directed at just eat i think
just eat provides a great service and they have been really friendly and helpful in resolving my complaints who else has over 400k fb'likes'?

Message for just eat:I am on FB and comment on your page it would be nice if you could give some voucher codes to people
who read this review and find it useful to thank them for being great customers and for being patient

PEACE!

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Just Eat Details

About this company

Just-Eat is Europe's market leader in online ordering of takeaway food. More than 7000 takeaways in eight countries already joined us - find out why.

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