Justbbguns reviews

Justbbguns reviews

Low
3.6
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
12 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Poor service, average product , and awful communication

Ordered two products, the first arrived on time...but had to chase the 2nd on two occasions and it arrived 10 days after it was expected.

One of the two guns then broke....I followed the returns process, and received an automated email telling me when to expect the returning item. After a month, with 3 emails and two phone calls....neither of which were returned...the product eventually arrived.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Products don't work, they avoid refunding and they ignore you!

Honestly the worst customer service I have EVER come across, back in early January I ordered my self a FAMAS F1 gun, a month later I finally receive it, to find out it doesn't work! This is the second gun I have bought from them and it's also the second gun that didn't work, the first gun I got was for Christmas, a £200 M4, and it didn't work I returned it and never got a refund, that was over 2 years ago. I returned the FAMAS gun a month ago, I have spent 3 hours trying to call them, 6 emails and 4 text messages, and have got absolutely no response. I am currently working on a court card against them.

SAVE YOUR MONEY, don't get ripped off.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Appalling service

My son bought a bb rifle in January 2014, by the middle of February it broke, snapped in half. This was after only two or three uses. The gun cost £60. When I called the company they informed me that they only guarantee their products for 28 days, after that I should expect them to break!! It classified as fair wear and tear. They told me I could return the gun at my own cost and that they would try to repair it, also at my cost. Terrible attitude and without a single care about repeat business. DO NOT BUY ANYTHING FROM JUST BB GUNS!! They are a disgrace of a company. What a disappointment for someone who has saved all their Christmas money to buy a load of rubbish. And with absolutely no comeback. The gun is not fit for purpose, and should be replaced by Just BB without a quibble. It is absolutely not down to fair wear and tear! I will never shop there again and will also make damned sure all my friends are aware of their outrageous warranty policy.
Justbbguns

Reply from Justbbguns

i am sorry to hear about your problems. This was obviously communicated to you very poorly by our customer services represtentative. It is impossible to make a decision on your gun without seeing it, and they should have requested that you sent it to us, and we can take it from there. At this time you will need you to pay for the return. If it found to be a manufacturers fault, we will of course refund your postage. So can I please ask that you send the gun to us via our returns form on our web site, and state for the attention of "Mark", and I will look after this personally. Mark.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Unacceptably bad service

Ordered on 11th Feb, after wondering why the status of my package was "Label Processed" despite it needing painting i attempted to contact justbbguns about my products status, after about 10 failed phone calls and a ridiculous amount of ignored emails, I'm still here a week later waiting for my product to even be painted, still no confirmation, after the 11th past there was no attempt at replying to emails or phone calls, there call back service is a joke and they simply ignore you, emails no response, and poor customer service all round, avoid at all costs this company lies through their teeth and take your money! Just bb guns? more like Just robbing you blind!
Justbbguns

Reply from Justbbguns

Can I please assure you that this is very unusual. Emails and phone calls were slow to be answered due to most of us being at the British Shooting Show. However this is no excuse, and please accept my apology. Painting guns usually take 1 week but at busy times can take up to 2 weeks. I trust you now have your gun and that you are happy with it. If for some reason you do not, can you please send an email to info@justbbguns.co.uk and make it for the attention of Mark in the subject box as I would like to deal with this personally.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Bad Customer service

Please be aware, after service is shocking!
Justbbguns

Reply from Justbbguns

We have jsut implemented a enw phone system, with out of hours voicemail, and a new knowledge base tool on our web site to answer most peoples' questions. We are constantly carrying out staff training with our customer services team, and if you look at ekomi (https://www.ekomi.co.uk/review-justbbgunscouk.html), that our 100% genuine customers of Just BB Guns, you will see we have a very high customer satisfaction score.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Good but not the best customer support

It was my first BB gun purchase and I got the M41gl spring rifle because it was cheap and my first. The gun comes with a red dot electronic sight and when I got it out of the box it was broken luckily I did not care for a sight but I thought I would phone them up and complain that I got a faulty product, so when I phone up a Indian guy who speaks very poor English picks up the phone and I have problems understanding him but in the end he dispatched another one free of charge, but that one came faulty too, like I said though it was cheap and free.

I would buy from them again
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Good Company, Good Workers, Few Mistakes

Ok, I'll start off by saying that the website is very well organized, each product has most of the information you need, but some of it is completely wrong, either done as a scam to rip off customers or they're just plain mistakes. The gun's fps and range are over exaggerated to persuade the customer into buying from them. The prices on the website are decent, especiall with lower quality guns, but if you are going to buy a more expensive gun, for example around £150+, you are better off buying off a different website as their prices are more reasonable.

I bought a gun from their website; the SRC MP5. I payed £135 for it and what did I get? A faulty gun, my first time ever recieving a bad gun from them. I sent it back the next day, except I drove there instead of delivering it there. Why? So I would make sure I don't get another faulty gun. I got an SRC G36 as a replacement when I got there, but they didn't let me test it there. Suspicious, isn't it? I arrived home and surprisingly, the gun was faulty, AGAIN! I called them and complained, they said that they would test my NEW replacement gun, the SRC AK47; so they did. I went back to their warehouse a few days later and picked it up, I asked for a free bottle of bb pellets because of all the trouble I had, but honestly, 2 trips there and back and I only get 1 bottle of bb's? It wasn't worth it. The SRC AK-47 they gave me was actually a very nice gun, very good performances, if only I didn't have to go through the trouble to get it. Apart from the travelling, the SRC AK-47 was great.

I would still consider buying from Just BB Guns, even though I had problems. It might have just been that 1 time they messed up an order, but from my recent experience I would rate it a 7/10.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

awful cheap products and they tell bare faced lies when they review their products

i bought 2 guns off justbbguns a 6 shot revolver and an mp5 ,, the revolver broke after just 4 days and when i looked inside the problem was that the insides were made of cheap plastic that had twisted and snapped under the pressure of the spring inside ,, after some messing about i got a replacement after i was told they were really very high quality and this was just a one off ,, the second one however only lasted 3 days and i have been waiting for my money back for a while now and have not been getting any responce from justbbguns when asking. also the website and reviews on the youtube channel jamwow ,which are made by the owner of justbbguns, are extremely misleading and in parts bare faced lies. when i bought my first gun i was told it had a range of 40 metres by the website but on the box it had max range 25 metres. on the review videos he claimed it was strong and sturdy and good quality when it was flimsy and cheaply made. he also claims things like "all metal construction " when refering to his products when they are not my second gun was an all metal construction when it was actually all plastic with the exception of the screws. the trigger has snapped as it was only plastic the motor sounds as if its burning its self out and the plastic end on the barrel shattered into pieces when i was actually firing it. i have no chance of returning this because as i found out justbbguns have a month long returns period after which they will not refund your money. this basically means that you shouldnt expect any of their products to last more than a month. other issues are the restrictions they put on people reviewing their experiences with their products on their web site. i tried to review the revolver by simply explaining what happened and how it broke but i was met with a message that user reviews are managed and my comment may not be displayed by justbbguns. my comment was not displayed in their supposed "live" feed. although on further research countless people on the internet are also complaining about the same product as me their "live" feed has not one single bad review for any product on the website that i can find. justbbguns clearly get alot of bad reviews and have had to put these restrictions in place to stop the wave of complaints that would show their potental customers the real poor quality of their products. the same can be said for their youtube channel comments are held for approval of justbbguns ,, there are only 1 or 2 comments on each video usually by people who say they might by this gun and therefore havent even seen it in real life yet!!! in contrast videos where people are critical of justbbguns have countless comments and discussions going on by others who have had bad experiences with cheap bad quality products too. i will not use justbbguns again and once they have returned the money they owe me i will be closing my account with them.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

No problems at all..

Don't really have a bad word to say about this company.

I received my items when I was supposed to and they were exactly as described. Very happy customer.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Unacceptable customer service!

I brought the hg170 gas gun from the just bb gun store for about £100, The gun worked for about 100 BB's, Then started playing up and letting gas shoot out of the barrel!! I called the customer service line up for some advice and was told they did not know what was wrong with it and they would call me back the next day, After waiting a week and still no phone call. I decided to make the 1 1/2 hour trip to their store only to be told they would not do anything about it and were not willing to help in anyway! So i am stuck with a bb gun that dose not work but still cost me £100 with no refund! I asked to return the cleaning kit and torch for the gun that i brought online, But was told that because i brought them online i had to send the items to the store to return them... Made no sense what so ever!! Ridiculous company. Will NEVER Be shopping here again! Defiantly taking my business elsewhere!! Recommend "[external reference] " Much better then Just bb!!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Just want to say - AWWWWWWSUM

Amazing products and quality is far much better than any other company in this business. The team is very much co-operative and would always dotheir best to solve your query.
Justbbguns: I have only seen such a high variety of products available at such great deals.

Always recommend Justbbguns - AWWWWWWSUM
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Gotta check this out

JustBBguns is a very good company, they always have the latest and greatest deals available. Their service is great and is as it should be. If you are wanting high quality guns or equipment i extremely recommend this company.

Justbbguns Details

About this company

JUST BB GUNS, BB GUNS, CHEAP BB GUN, AIRSOFT BB GUNS, BB PELLETS NEW stock of BB guns just in, cheap BB guns with free BB pellets and target, low price BB guns, great videos and user comments on all BB guns.

Visit Justbbguns

Category

Justbbguns is ranked 52 out of 52 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.