i purchased not 1 item but 10 items from justbbguns over a period of 2 months and i can safely say that every single thing either didn't work how it should have, or broke as soon as it was out of the box!!!
the customer service is very poor, and it is near impossible to get in touch with them by phone or email.
please please please if you are reading this and are thinking about buying from justbbguns DONT!! save your money and go to another company.
Dan Dwyer found this review useful
on July 25th i ordard the bison 301 paid £8.00 for next day delivery its been nearly week and still nothing i would recommend if you're gonna buy from this shop buy the item from the shop or don't bother with this useless company :\ really sad that i spent all my mo
Tony Kitching found this review useful
We placed an order in plenty of time for our son's birthday but the order still arrived late and was partly incorrect. We were supposed to have a returns label sent to us which never arrived so we paid the postage ourselves to return the incorrect items. We received an email 10 weeks after the original order date stating that a refund would be issued. 5 weeks later again, still no sign of the refund. After numerous emails (all ignored) and innumerable phone calls (engaged, manager not available, etc) we got speaking to someone who informed us that they didn’t have our card details in order to process the refund and they’d known that for 5 weeks! They had contact details for us from the original order so why, 4 months later, am I still trying to get the refund we are entitled to and the postage that we had to pay ourselves? No offer of compensation. Worst company and customer services I have ever had the displeasure to deal with!
Delivery took longer than the initial date, and I was sent entirely the wrong parts when it did arrive (much cheaper ones at that). After attempting to call them 10 times today, it has been withheld every single time (either they're overloaded with angry customers, or it's a dead line - likely the latter). This site is one of those tacky places that hangs like a bad smell - do not purchase from them, you will most certainly get conned.
"Under the Sale of Goods Act 1979 goods must be as described, of satisfactory quality and fit for purpose." This is simply not the case here, and I expect a full refund as I am entitled for one.
It was my first BB gun purchase and I got the M41gl spring rifle because it was cheap and my first. The gun comes with a red dot electronic sight and when I got it out of the box it was broken luckily I did not care for a sight but I thought I would phone them up and complain that I got a faulty product, so when I phone up a Indian guy who speaks very poor English picks up the phone and I have problems understanding him but in the end he dispatched another one free of charge, but that one came faulty too, like I said though it was cheap and free.
I would buy from them again
In total of two orders from Justbbguns. Both products have arrived faulty.
Initially ordering a HA1170 on the 18th of April, a cheap and economical gun with decent weight and reasonable quality plastic. However a screw was missing from the magazine leading splitting and ultimately jamming.
Emailing Justbbguns I said I could fix the magazine but requested that I receive my express shipping cost of £5 as a good will gesture. I received a prompt email back (next day) informing me to return the item and that postage would be covered (of the return fee) not of my initial request for a goodwill. -For such a minor fault the inconvenience of returning was too high especially having already paid express shipping however they had fulfilled their terms and conditions -Fair.
Secondly an order of a HG170 Gas Airsoft BB pistol and two canisters of suggested abbey gas on the 19th April, again with express shipping. On receipt of the pistol on Tuesday 23rd I found that the wrong magazine type had been supplied with the pistol. -I found this to be most strange as the gas canisters within the order were compatible only for the specific magazine for the gun, not the one that was delivered with it. I immediately contacted their support line and informed them of the issue; they dispatched a replacement magazine and included returns postage of the incorrect magazine within that order.
(Good customer service).
However the magazine was delivered by 2nd class post meaning that it arrived Saturday the 27th -After I had paid express shipping to obtain a the pistol
As such on finally having the pistol with the correct magazine; I find that the magazine is not holding enough gas, or the pistol is causing it to release too much or the gas bottle supplied is not providing enough gas to fill the magazine. Upon following justbbguns instructions from their website of warming the magazine, even repeatedly trying at different ambient temperatures as suggested the gun still empties after 3 rounds. Being excessively inconsistent.
I have sent a comprehensive email and plan to phone on Monday to ascertain what solution we can come to. The product is currently out of stock on their website and their T and C state that upon a product being out of stock for a return a suitable equivalent will be offered.
As such I have offered to offset the refunded value of the pistol, magazine, and an unused gas bottle on a more expensive purchase; accepting that mistakes are made and that often faulty products are out of control of the distributor and as such that I still wish to invest into their company but as the customer I want to choose on which product my money is invested -Especially considering the inconvenient circumstances their products have put me in so far.
I will update with a further review in light of their response.
I hope that this provides an unbiased and objective review of the service I have received so far.
Ok, I'll start off by saying that the website is very well organized, each product has most of the information you need, but some of it is completely wrong, either done as a scam to rip off customers or they're just plain mistakes. The gun's fps and range are over exaggerated to persuade the customer into buying from them. The prices on the website are decent, especiall with lower quality guns, but if you are going to buy a more expensive gun, for example around £150+, you are better off buying off a different website as their prices are more reasonable.
I bought a gun from their website; the SRC MP5. I payed £135 for it and what did I get? A faulty gun, my first time ever recieving a bad gun from them. I sent it back the next day, except I drove there instead of delivering it there. Why? So I would make sure I don't get another faulty gun. I got an SRC G36 as a replacement when I got there, but they didn't let me test it there. Suspicious, isn't it? I arrived home and surprisingly, the gun was faulty, AGAIN! I called them and complained, they said that they would test my NEW replacement gun, the SRC AK47; so they did. I went back to their warehouse a few days later and picked it up, I asked for a free bottle of bb pellets because of all the trouble I had, but honestly, 2 trips there and back and I only get 1 bottle of bb's? It wasn't worth it. The SRC AK-47 they gave me was actually a very nice gun, very good performances, if only I didn't have to go through the trouble to get it. Apart from the travelling, the SRC AK-47 was great.
I would still consider buying from Just BB Guns, even though I had problems. It might have just been that 1 time they messed up an order, but from my recent experience I would rate it a 7/10.
I placed an order on February 19th 2013 for a painted AK47 BB gun. According to their website, having it painted meant that it would take up to two weeks for delivery. After not hearing anything from them, I contacted them through their ‘contact us’ page on the March 11th. The following day I received the following; ‘Your order should be ready today and shipped out from us today. You should receive delivery and tracking information this afternoon.\r\nThanks JUSTBBGUNS’.
I waited a couple of days for the despatch and delivery details, but nothing. On March 14th I once again contacted them through their ‘contact us’ page, asking for a delivery date, they replied the following day with ‘I am very sorry you have not received your order yet. I have spoken to the painter and there has been a problem with painting the gun. We have had to order a new one in for you. I am very sorry for the delay, and if you prefer, I can cancel and refund the order in full. The new gun will likely be in within the next 3 weeks.\r\nThanks JUSTBBGUNS’.
I contact them again that night asking how it can ready for despatch in the first email, implying that it was painted, dried and waiting despatch, and then in the next email that there’s been a problem with painting and that they would need to order a replacement. They replied the following day March 16th with ‘I am very sorry for this. We are waiting on the replacement gun to come into us before it back be painted and sent out for you. It should be done within the next 3 weeks. If not we can give you a full refund for the order.\r\nThanks JUSTBBGUNS’
Today March 19th 2013 I’ve received this email from them. ‘I am very sorry to say that, due to a stocking error with our supplier, we have had to cancel your order. I will not be able to fulfil your order. The money you have paid has been refunded to you. At the moment I am not sure if we will be getting this gun back in stock now. Thanks JUSTBBGUNS’
This company annoys me on so many levels, firstly if you contact them through their ‘contact us’ page, they always reply with an email that has a ‘PLEASE DO NOT REPLY TO THIS EMAIL. IT WILL NOT REACH OUR SUPPORT TEAM. ONLY USE OUR ONLINE FORM ON OUR WEB SITE’. If you try to reply to it, you get a failed delivery report from your email provider.
Secondly, they are totally unsympathetic; it would appear they have no concept of good customer support.
Lastly, they lie. Saying the BB was ready for despatch, and then saying there was a problem with painting. I would not trust this company further than I could throw them.
The saddest thing about the whole thing is that I purchased this gun for my son as a late Christmas present, as it was out of stock back in November/December 2012. He was so excited when we received an email from Just BB Guns telling us that it was back in stock, I ordered it within minutes of receiving the email from them. Since then, and after telling all his friends that he was going to get the gun and that he would be able to join in with their outdoor events, he’s gone from disappointment to disappointment.
Tony Kitching found this review useful
So I bought a bunch of apparently suitable products such as 0.12g BBs and the M306 tactical airsoft gun, turns out the local skirmish site won't allow these!
Being a teenager, I practically do NOT earn any money, and this was clearly a bad buy.
The item descriptions are ridiculously vague, doesn't give you much info at all.
I cannot return my items as they are not faulty, the policy is terrible (faulty only).
The JT mask does not work with glasses, and it was slightly chipped in the side.
Tony Kitching found this review useful
i bought 2 guns off justbbguns a 6 shot revolver and an mp5 ,, the revolver broke after just 4 days and when i looked inside the problem was that the insides were made of cheap plastic that had twisted and snapped under the pressure of the spring inside ,, after some messing about i got a replacement after i was told they were really very high quality and this was just a one off ,, the second one however only lasted 3 days and i have been waiting for my money back for a while now and have not been getting any responce from justbbguns when asking. also the website and reviews on the youtube channel jamwow ,which are made by the owner of justbbguns, are extremely misleading and in parts bare faced lies. when i bought my first gun i was told it had a range of 40 metres by the website but on the box it had max range 25 metres. on the review videos he claimed it was strong and sturdy and good quality when it was flimsy and cheaply made. he also claims things like "all metal construction " when refering to his products when they are not my second gun was an all metal construction when it was actually all plastic with the exception of the screws. the trigger has snapped as it was only plastic the motor sounds as if its burning its self out and the plastic end on the barrel shattered into pieces when i was actually firing it. i have no chance of returning this because as i found out justbbguns have a month long returns period after which they will not refund your money. this basically means that you shouldnt expect any of their products to last more than a month. other issues are the restrictions they put on people reviewing their experiences with their products on their web site. i tried to review the revolver by simply explaining what happened and how it broke but i was met with a message that user reviews are managed and my comment may not be displayed by justbbguns. my comment was not displayed in their supposed "live" feed. although on further research countless people on the internet are also complaining about the same product as me their "live" feed has not one single bad review for any product on the website that i can find. justbbguns clearly get alot of bad reviews and have had to put these restrictions in place to stop the wave of complaints that would show their potental customers the real poor quality of their products. the same can be said for their youtube channel comments are held for approval of justbbguns ,, there are only 1 or 2 comments on each video usually by people who say they might by this gun and therefore havent even seen it in real life yet!!! in contrast videos where people are critical of justbbguns have countless comments and discussions going on by others who have had bad experiences with cheap bad quality products too. i will not use justbbguns again and once they have returned the money they owe me i will be closing my account with them.
I brought the hg170 gas gun from the just bb gun store for about £100, The gun worked for about 100 BB's, Then started playing up and letting gas shoot out of the barrel!! I called the customer service line up for some advice and was told they did not know what was wrong with it and they would call me back the next day, After waiting a week and still no phone call. I decided to make the 1 1/2 hour trip to their store only to be told they would not do anything about it and were not willing to help in anyway! So i am stuck with a bb gun that dose not work but still cost me £100 with no refund! I asked to return the cleaning kit and torch for the gun that i brought online, But was told that because i brought them online i had to send the items to the store to return them... Made no sense what so ever!! Ridiculous company. Will NEVER Be shopping here again! Defiantly taking my business elsewhere!! Recommend " http://www.surplusstore.co.uk/ " Much better then Just bb!!
I ordered a BB gun from justbbguns a couple of weeks ago. The item turned up quickly but was faulty out of the box. The trigger was jammed and it would not fire. I sent it back next day at a cost of £11 recorded delivery and they agreed to send a new gun. Turned up two days later and lasted less than a day before the trigger mechanism jammed. Less than a 100 BB's used. Sent the second gun back and demanded a full refund for the gun and for the cost of the return postage x2. I have received my refund for the gun but not the £20 for the postage. Not happy with the quality of the product or the service received. Go elsewhere!
Order from them - they fail to deliver unless chased.
Your item arrives - it doesn't work properly.
You e-mail them - they don't respond.
You ring them - they fob you off.
You send your item back - they lose it.
You ask for recompense - they ignore you.
Given previous comments from Mark, the MD, you would expect that this company's act was being cleaned up - but no! They have no honour and they do NOT care about their customers. Totally unacceptable. Do not give them your custom.
Amazing products and quality is far much better than any other company in this business. The team is very much co-operative and would always dotheir best to solve your query.
Justbbguns: I have only seen such a high variety of products available at such great deals.
Always recommend Justbbguns - AWWWWWWSUM
I've used their web site countless times, and also find it very easy to find what I want. Our friends use JustBBGuns as well, as they have a very good reputation for honestly, quality and their videos are pretty damn good as well.
I always recommend these over the other BB retailers, as their site seems easily to get around, and the service, specially by phone, is also top notch.
Nathan Muselover Orr found this review useful
JustBBguns is a very good company, they always have the latest and greatest deals available. Their service is great and is as it should be. If you are wanting high quality guns or equipment i extremely recommend this company.
Nathan Muselover Orr found this review useful
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