As per previous custmoers review: no acknowledgement of order received. Website said in stock for next day delivery. Nothing arrived in 10 days. Very difficult to get a hold of custmoer service- at one point i held on for 40 minutes in a queue and at other times during normal working hours there is a message stating that there s no one there to answer my call. After finally getting through, the advisor promised a replacement would be send and that she, personally, would send me a confirmation e-mail of that.
Guess what? No confirmation e-mail. No ordered goods. Can't get through on the phone.
No acknowledgement of order. Website said in stock for next day delivery. Nothing arrived in a week Unable to get customer services on phone although always 'next in queue' No response to emails Luckily paid with paypal and was able to get a refund. Do not use
First time buyer, I had never heard of them but bought a GHD straightner after reading some reviews and feedback left about his company. Very helpful on the phone and email. Although I say that they should speed up their response on emailing. However that being said, I always received a good reply with information that I needed. I would definitely recommend them. Overall I am very happy. Especially with the way my product was packed. You could tell that a lot of care had been taken. Even with the weather conditions they tried their best.
Under strict instructions (from the wife) I had been looking for the limited edition GHD hair straighteners in purple, these proved almost impossible to source. But, thanks to Russell from just beautifully customer services who went above and beyond the call of duty, I was able to get some.
Thanks Russell You Made My Wife's Birthday & Christmas
I never find the time to write reviews but I felt as though this company deserved one. I placed an order with them on the 18th December on a next day delivery service. The parcel was not delivered the next day so I called them. I had a lot of problems with couriers over the Christmas period and due to living in a "remote location" they never seem to deliver when promised. I explained this to Just Beautifully who tried to track the parcel for me and surprise surprise no update on tracking. I called the courier service to complain and they were less than helpful and told me it would be delivered. The following day yet again nothing, so I called Just Beautifully again asking for there help and starting to panic now as it was Christmas gifts for my niece. They were so sweet and tried everything to help, I told them the only courier that seemed to be able to deliver to us ok was UPS. They then beyond my expectations booked for UPS to come and collect a replacement order from them that day (even though they don't use them as a courier service usually) and low and behold my parcel was delivered the next morning.
Hermes did eventually deliver my parcel and I have informed Just Beautifully. Why I am so impressed is because 8 of my orders I placed didn't get delivered in time for Christmas because of courier issues and Just Beautifully were the only company that did anything to even try to help and listened to me nearly in tears on the phone. Even John Lewis just sent me an automated response telling me to wait a further 5 days.
So, thank you very much Just Beautifully I wouldn't have been able to get the product on the high street and Tilly was very pleased with her Ghd's and dryer. You have a great service and will be recommending you and using you again.
I placed my order of the 11th December 2012. Not a Christmas present so I was not in a hurry but had no delivery or notification by the 18th so contacted their customer services. A man purporting to be [Name removed] insisted the package was out with Hermes-Europe couriers but they had no tracking number because 'apparently' justbeautifully.co.uk has an arrangement whereby they have a trackingless contract with Hermes-Europe... [Name removed] said he would make enquiries and get back to me which he did in the afternoon and said the package was with the courier and it would be delivered within the next 24 hour but to contact him if I did not get it by noon the following day and he would then send me another order by Post Office Express delivery. Clearly I did not get it, but having been assured, I gave them a further day. Nothing turned up so I called the local Hermes-Europe depot and they insisted there were no such thing as a trackingless service by their organisation. I called [Name removed] again and he gave me a load of baloney and excuses but he said he would 're-send' the order via Post Office Express that day so I would have my order by the following day. Guess what? Nothing came. And guess what’s more, their company is closed down apparently until the 2nd January.
.......................................................................................... Update, 2nd January 2013
In response to this original review I was contacted on 28th December by a very excitable young woman [Name removed] who spent a lot of time talking over me. She was unable to convince me that my order had been dispatched or indeed to trace it herself. She said that Hermes-Europe were lying and did do trackingless delivery and that my order was in their system. She then offered me a substantial upgrade of my original order but I did not want it as the upgrade had none of the features that I needed. She then organised a 'second' package to be dispatched that evening via City Link courier for priority next day delivery and would forward to me the tracking information immediately. Unfortunately the tracking information did not get sent to me until the afternoon of the following day by which time the courier had tried to deliver the package in the wrong part of town because the package had been given the wrong postcode....
Had I had the 'promised' tracking notice on the morning of the 29th I would have been able to redirect the parcel for delivery that day. It took me the best part of an hour on the phone to City Link to get the delivery postcode changed to the correct one. The weekend prevented any further delivery possibilities until the 31st when City Link claim to have attempted delivery in the morning and "left a card" but this seems unlikely as there was no card and I never left the building...! After spending another half hour on the phone to City Link the package arrived this morning (2nd January) shortly before 10:00am. The goods are correct. The postcode on the delivery label is incorrect and thus the fault of Justbeautifully.
All in all a huge waste of my time, at least three and possibly four hours on the telephone, not so much as a simple apology from the company. How an organisation like this stays in business, I do not know. Lesson learned, spend a few pounds extra and buy from online stores you know and trust.
Further update 2nd January.
Shortly after posting the above update, I received a call from [Name removed] (not her real name) to confirm the delivery was made. I told her I was not happy with the overall service I had received and that I had had to reorganise the couriers myself. She launched into a series of verbal abuses at which point I hung up.
A few minutes later I was called a by a man purporting to be [Name removed] of Justbeautifully who told me he had been fired by the company and it was my fault. He then started making some rather alarming threats at which point I hung up. He called back a few minutes later and immediately started haranguing me. I told him I did not believe his dismissal was anything to do with me and warned him that I would report him to his company at the earliest opportunity and hung up on him screaming abuse down to phone at me.
I am not sure that this was the [Name removed] of justbeatifully and the caller had masked the number he had called from. Make what you will of this. The police will be informed after I have spoken to a company representative.
Ordered an item on 10th December, and selected the Free delivery as the order was over £50.
It only states the delivery time on the confirmation email, which says 10 days. When I said this to the Customer Services, she laughed and said that's how [link] do it....
I still haven't received my order, despite 3 calls to customer services who were totally useless. They said delivery had been attempted on Wed 19th (even though somebody was here all day) and it would be redelivered on Fri 21st (but can't tell me what time - it is my work address so somebody here all day everyday, but not evenings.)
It is now 24th Dec (Christmas Eve!) and still have received nothing. Customer Services is closed, I have no tracking number for Hermes who are delivering, so I am lost for things to do.
Will never use again!
Update - 3rd Jan I have received a full refund from the company, however I would not believe a single thing that you are told. Apparently, [name] only started working at the company on the 2nd Jan (he told me it was his first day, even though I'm sure I recognise his voice from the first 2 times I rang before Christmas). However, reading other reviews, other people have spoken to [name] before this date! Communications and honesty are 2 essential things when running a business - these are non existent at Just Beautifully.
I had reason to speak to Russ (and sorry I keep forgetting the lady's name) my delivery of products hadn't gone according to plan with issues with courier. The response I received was excellent and they both couldn;t do enough to sort the issues out. I would defintiley recommend Just Beuatifully and will be using them again in the future. Always someone at the end of the phone, being friendly and understanding and reassuring. I receved my goods exactly on the date they promised once the other issues had been addressed...I haven't had chance to check the products as they are gifts. Merry christmas :-)
ORDERED GHDs FROM LOOKFANTASTIC.COM, THEY WERE NEVER DELIVERED AND EVEN THOUGH I HAD PAID FOR THEM THEY RESOLD THEM TO SOMEONE ELSE. TELEPHONED JUSTBEAUTIFULLY AS LOOKFANTASTIC COULD NOT GUARANTEE XMAS DELIVERY, THEY WERE MORE THAN HELPFUL ON THE PHONE AND PROMISED TO DELIVER TODAY. PARCEL JUST ARRIVED AS PROMISED, WELL PACKAGED, EXACTLY AS DESCRIBED. WILL USE THEM AGAIN. COMPANY SERVICE WAS EXCELLANT TOO.
I love the range of products available on the site! Also, I was purchasing an item for a gift and was worried it wouldn't arrive in time for my friends birthday- I spoke to Russel in the Customer Service department. He was incredibly friendly and assured me that he would personally see to it that my order was dispatched promptly. Needless to say the item arrived on time and my friend is very happy with her new O.P.I Polish!!
I ordered a diffuser and despite managing to speak to customer services the product was supposed to have been sent out and still has not arrived ! Tried ringing again and just answerphone and they don't ring you back, I've emailed them and no response. Would never use this site again and would advise anyone to stay clear, it is a complete con!!!!
Long story short, my order is 20 days late they are impossible to get a hold of, iv sent e-mails, left voicemails and used there customer service messages on their website. No one has got back to me and its not the first time iv had problems with them. Wether it's their fault or royal mails fault it is their responsibility to fix this problem and I have been ignored. I will NEVER be using just beautifully.co.uk again and highly advise others to do the same. Their explanation is irrelevant and apology won't be accepted.
I ordered a babyliss dryer from justbeautifully.Unfortunately my order was lost by the carrier. I spoke to Russell ,he was very apologetic.They did not have the one I had ordered in stock, he did offer me an alternative dryer. He called me the following week to say there was a problem.Babyliss could not give him a date for despatch.Russell gave me the option of trying another supplier or a refund.I tried other websites.They all had the same problem. Russell called me again that week with a date for despatch.My dryer arrived on the day he had given me.
These days people often don`t have the time to be polite, you feel more like a number than a person.During the contact I had with justbeautifully, I felt like Russell had become my friend. Thanks for all your help.
The customer service is excellent.I would recommend justbeautifully. I will definately use this site again.
Goods received within 24 hours of order being placed. Customer support team very helpful when I called and helped me select the perfect present for my bf who was super happy with it this morning. Thanks guys x
I returned a product on 30th Nov 2011, I noticed a couple of weeks later that a refund hadn't been processed on to my credit card. I contacted Justbeautifully and they informed me that they hadn't received it and maybe I should wait after xmas due to delays with Royal Mail delivery. I called in the new year a couple of times and unfortunately they still hadn't received it, I contacted Royal Mail for compensation and they offered me six 1st class stamps which didn't even cover the cost of sending the item. I spoke to Russell at Justbeautifully and he was really sympathic to my dilemma, he offered to see what could be done by Justbeautifully. He called me back and to my delight and surprise he offered to refund me the current value of the item as a gesture of goodwill (it was less than what I paid but it was alot better than what Royal Mail have offered). Words can not explain how grateful I am and I would definately be recommending Justbeautifully. Thanks again, keep up the good work
I ordered a waxing kit online, and was very very impressed with the customer service that i received. Although initially, through trying to send me a better product, i received the wrong type of wax. Russell was extremely responsive to my request, and immediately rectified the situation by sending me through another pot of the correct wax, he was consistent in replying to emails and proactively ensured my delivery arrived on time via next day delivery! The products i received were perfect, and i even got some cheeky extra products because of the better kit he had sent through originally! I have never received such swift and responsive service from an online company before! very impressed and will definitely be using justbeautifully.co.uk again for future purchases! excellent service, thank you!
I orderd a hairbrush and due to a Paypal hitch the information wasn't sent through to Trust Pilot. Russell in Customer Services pro actively e-mailed and called to resolve this. He missed me on a couple of occasions, but continued until he managaged to get through. He was a delight on the phone - very friendly and helpful. So ten out of ten for customer service, for being pro-active, persistent in trying to reach me and resolving the matter.