I spent a lot of money with these people on hair products. After researching a little more about their suitability for my hair, and discovering that they were unsuitable, I asked to return them when they arrived eventually by post. I hadn't even opened the packaging! I was informed by e mail that hair products could not be returned! It does NOT say that on their returns policy. Also there is no returns address on the packaging. I ended up throwing the products away. I was not even convinced that they were the genuine article.....probably fakes. DO NOT BUY FROM THIS COMPANY.
The Company have now refunded me for the items after explaining they have recently acquired the Company and had some teething problems. I am very pleased with how they have handled my complaint and wish them well for the future.
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