This appears to be different to the email address you mention? I was certainly unable to get through on the phone lines for 3 hours this morning before this initial review was posted and a chase up email sent 48 hours ago to the above email address. Hence my frustration. Thank your for your offer of the refund, all I would really like is it delivered by the 9th December, which in fairness to me is 16 days after the date of order. If it can't be delivered by then a refund for the paid amount is sufficient.
Special delivery arranged and order delivered just in time.
I´ve ordered 16th november.... I didn´t receive the complete products. After that, I tried to contact the company either by phone and email....No way. they never replied me back trying to solve the problem with my items that "were incompletely" (I´ve made the payment and received half the products...) ....Even today, 10 days after, I don´t have any news from them. Awful.... The worst company and really unprofessional...
I ordered a hooded hairdryer on a floor stand for my Mum who is delighted with the product which is of really high quality. Initially we had a problem with the delivery but this was totally the fault of the courier company Yodel who are letting down many big companies with their inefficiency, it's good to hear that Just beautifully are aware of this courier company's failings and are doing something about it. The customer service side of Just Beautifully (it was Russell that dealt with my particular case) was extremely helpful in sorting out the courier problem and got the hairdryer delivered and a lovely bunch of flowers sent to my Mum to apologise for the delay, so many so called 'customer service' departments these days should be ashamed to list themselves as such, not so Just Beautifully who couldn't have been more helpful and did what they said they would. Living in a fairly remote area I shop a lot online, but carefully, and check out reviews etc on companies and products I haven't used before, one thing I have learned to do over the years is to take some of the 'bad ' reviews with a pinch of salt and know for a fact that some of them have come from rival firms, and so far my gut instinct to pay heed to the positive reviews has proven the right thing to do. My experience with Just Beautifully has turned out to be excellent, I'd use them again and also recommend them without hesitation.
Overall: In the beginning I had problems of not knowing where about is my order. After 2 weeks i started to receive information from the company over the phone and email. Now received my order in perfect condition. The person who has been dealing with my case also sent me, as a compensation, a better model and more goodies to compensate for the problems. Thank you Russ. I am planning to return those.
Here is my experience in detail of ordering from justbeutifully.
I ordered on the 14th of Nov a waxing set.
24th of Nov: i have not received any shipping information or where about is my order. I gave them a call and after a 3 phone calls got a call back. On a call back I was told that my order was shipped out an that i will get an email with the details today or the day after. Did not get any emails
28th of Nov: I called again asking for the shipping info. Been told i will get a call back the same day. Did not receive any phone calls or emails.
29th of Nov: I contacted my bank on how to get money back as i thought I will not be receiving anything and also I wrote my bad review on this site. In the evening, after the bad review, i received finally the information with a tracking number for Yodel.
30th of Nov: I get a phone call from the company and get told that they send me another pack with even better model and more goodies through Yodel and that the original pack has been sent through Royal Mail last week ( 24th Nov). I am also told that manager is not happy with my review. I explain that it is not appropriate not to provide shipping information for days after declaring that the product has been sent. I also call Yodel with the shipping number that i was provided and they tell me that the pick up of the goods has been scheduled, but they never picked any goods up. I call the company again and tell them after getting the shipping info I am still no closer on finding out where the goods are. I am told that what Yodel says is not true and that the goods have been picked up. It is not my place to discuss Yodel here, neither would I ever know if they have or have not picked up the goods. I started getting a bit tiered of it all by this stage.
02 Dec: I receive the parcel, and I can see from the shipping information of the Royal mail that it has been send from the company on the 28th of Nov. I also get an email saying another parcel has been send now through Royal Mail, special Saturday delivery with goods, just to make sure I get my order this week. Which I thought was good of them.
03 Dec the other parcel does indeed arrive, but it is still currently at the post office as I was not home when it was delivered.
I think what would really improve customer service of this company and will take away any possibility of unhappy customers, is the provision of the shipping information as soon as the product gets dispatched. While it is not dispatched it is good to let customers know that the company is still waiting to obtain the product themselves or that they are still processing your order.
I just got a pair of GHD's from Justbeautifully they arrived the next day and I got £20 cash back on them from Quidco!!! They were cheaper than anyone else too. I also got the OPI Muppets collection they were the first people to get it in really nice colours. Will be using justbeautifully again soon.
I ordered a HoMedics clock which had various sounds such as the ocean, thunder etc. and I was sent one that played lullabys as I didn't know there was more than one choice. I called the company to tell them and a very pleasant and helpful guy called Russell apologized and said he would sort it for me which he diod and promised me a delivery the following day with the one I wanted. Sure enough the guy called next day and delivered me the one I wanted and also picked up the one I didn't want. I was amazed how quick and easy it all happened. The following day Russell called me to make sure that I was happy with everything and i have to admit I was really impressed with the customer service. It's one of the best I have ever received. I give them 10/10
Wasn't sure which Waxing Kit I needed, the gentleman I spoke to was very helpful and I am very happy with my product. He took time to explain the differences, and really made me feel like a valued customer. I am not used to this level of service and will definately shop with justbeautifully again !
My husband placed an order on my behalf. Our order was initially sent with RoyalFail; it was lost... I called Just beautifully who sent out a replacement to us straight away, no problems. The replacement order was sent with Yodel, who failed to deliver the order for two days, even though their online tracking showed "On Delivery Van" both days. Again Just Beautifully sent another replacement package to us before we even called, as they were keeping an eye on the tracking for us. This time as Express Next Day Delivery, it arrived within 18 hrs of dispatch. Thanks to the delivery company failing to show up I wasted two days sitting at home. To apologize Just Beautifully kept to their name and sent me a beautiful and thoughtful bunch of flowers! The only thing that made the flowers even better was that they arrived on the morning of my birthday! After I got the flowers I called them to say thank you for everything and had a lovely conversation with I whom I assume is the manager (Russell) . All the staff that we have spoken to have been lovely and very professional. I would highly recommend them for online shopping. I do 90% of my shopping on-line and I have never had a higher level of customer service than I got using Just Beautifully. 9/7/2013 I thought I would update this since I can not post another review. I got another order from Just Beautifully- this morning I got a text message from the delivery company telling me when the order would arrive! That is always a bonus! Everything was very well packaged.
there are some bad old reviews of this site but it is now under new management who i phoned and spoke to, the bloke who answered the phone took the time to explain this and asked for my thoughts (have not looked to see if any changes were made but made me feel valued!) on my ordering experience. i would use this firm again.
i used a few seach engines to find the best non domestic use rechargeable hair clippers and the Wahl Belissima came out the best for around £100 then searches to find the best prices online. Just Beautifully came out on top with delivery, They did exactly "what is says on the tin" the latest model the right price and delivered qiuckly, i'm a happy shopper
I ordered some Ghd products from Justbeautifully.co.uk and i was amazed at the service, i ordered the goods and 3 days later they arrived with out problems, i actually called customer care the next day and they where really polite and helpful... I will definitely order again from them ! Keep up the good work !!!!