I ordered 2 pizzas from TGF Barking 15/11/13. The Just Eat website for this pizza company is very misleading. Instead of receiving the 2 pizzas I ordered with the advertised discount on 1, I received 4 pizzas and was charged for them. I called customer services that night and the rep made the same mistake I had when doing a dummy order yet his supervisor wouldn't refund the money owed. I emailed customer services 3 times and all I've had back is an automatic reply to the effect that they aim to respond in 2 working days. Its been 2 working weeks and I'm still waiting. The website is the responsibility of Just Eat yet it still hasn't been corrected despite me sending screenshots and advising them of the breach of usability standards.
Gives access to a large selection of cuisine and takeways, so I've never failed to find what I'm looking for. Delivery isn't especially quick at peak times, but I like the convenience of ordering in a few clicks and paying by card.
Just eat really are pathetic, they dont mind taking your money and the order but when things go wrong they can not do anything apprently and leave it to the takeaway to sort out.
Its as if they dont get up to 30% per order placed through their website.
I offered a 5.00 voucher i was like but that means ill have to pay another 5.00 to order something, i requested a 10.00 voucher which was denied so i requested my account be closed down.
Ordering is easy, customer service is terrible.
I know why they will be appearing on watchdog within a few days, i complained to watchdog too and im sure others have. Hopefully once thats aired we will be able to get our money back.
JUST EAT = SHIT
for the third time my food has been delivered to the wrong address three different resturants all claiming they have been given the wrong address from just-eat so for the third time i phone just- eats premium rate phone number to be toled it will take 3-7 days to get my money back and they will offer no compensation for the phone call costs the hastle to get my money back or the fact that ive went hungry 3 times due to using my last few quid to place an order. to sum up an awfull company with zero customer service and a total waste of time and due to the premium rate phone number a total scam to make a company that does nothing a ton of money.
thank for nothing just-eat
Well I ordered from a place I order all time but didnt get a confirmation of yous then go your chat to then I get a phone call saying yous had cancelled my order cos they were shut to then I had to order from someone that was disgusting and made my boyfriend sick after 10mins of having that terrible pizza to which was the only thing open the place were yous supposedly cancelled came to the door and am not happy about it at all
iv ordered from just est over 40 times i ordered a meal last week and paid by bank card my meal did not arrive i phoned the company and they said they had been to my property and phoned me-they hadn't. the takeaway company would not re deliver the meal or refund me! i complained to just eat and was advised that they would refund me but they didn't i complained twice and there customer service was shocking and disgusting they never appologized or refunded me like promised i have now deleted my account with them i find it hard to believe that in this day and age such dire customer service still esists
I ordered from Justeat a few days ago. The food arrived late and stone cold. We complained to Justeat as their site says they will sort a refund if it arrives cold or late. I haven't had any reply and all this has changed how I order. I no longer want to order through justeat or that particular takeaway. So I am now down in pocket and furious about how justeat has ignored me.
Joanne O'donoghue found this review useful
The choice of takeaways is impressive. I like the deals section and the filtering to choose by category, distance etc. The instant acceptance and the option to pay cash rather than just card is a bonus.
With a strong accent it's not always easy to get the address or the order over with the confidence that its been taking down wrongly. It's a shame some people are rating the takeaway not Eatin on this. If the takeaways rubbish comment on the website,warn others and move on, thats the beauty of these websites! howay the lads!!
Ordered from a local takeaway just to be called by JustEat 30 minutes later to let me know they couldn't get hold of the restaurant. Awaiting refund for that. Ordered again from a different restaurant and the order was rejected because the restaurant was too busy. The customer service although helpful won't change the fact that I had two orders cancelled. Why do they offer a service that they can't provide?? They should know what restaurants are available and when. Totally annoyed. It is not the first time this happens to me with justeat, but I gave it another go since it was about a year ago. Won't be using the service again, not worth the hassle and awaiting for the money to appear on my account again.
Joanne O'donoghue found this review useful
I love the fact you don't have to
search for the leaflets or menus as they have everything there. also can see which ones you have already used and any special offers.
At first I found several glitches when using the website but now they have been resol ved It is quick, easy and safe! No more call backs to make sure your order is genuine! The security of the site is good too with Visa Verify for card protection! I have found that all the restaurants that are good in our area are listed and those that are bad don't seem to list as the customer reviews are very good! I will use Justeat every time I want to place a take away order! I just wish there was a service like in Florida where you call one number and they will order and collect from each take away if someone wants Chinese or Indian at same time!
We occasionally have an issue with timing or customer service, but nothing serious.
We find the service a great place to scan for meals, especially when you are undecided.
Sometimes ordering direct from the takeaway gives more offers though!
Being able to order your takeaway online and browse the menus sounds fantastic and saves that annoyance of constantly phoning your local takeaway only to hear that engaged tone.....when the site works as it should - score is 5/5
I have had the issue on several occassions where Justeat has not updated me to say that the restaurant have received my order, so I end up having to call the takeaway anyway - defeating the purpose of this site.
I've contacted Justeat about this on several occasions, have I heard back? What do you think.......!!!
Very useful if yiu have no cash out and cant be bothered venturing to an atm. Minus the silly 50p card charge.
Good fast simple and always works!
Only downside is the 'hiked' prices on some takeaways online menus as they charge more to try and claim back what they have to pay to be listed.
All in all a great service! More takeaways needed on there!
I use this website whenever I order a takeaway now and I have not had any bad experiences yet, I use them at least once a week and sometimes more. Quick, easy and simple to use with a vast selection of take always to order from so no matter what you want to eat, justeat have everything to offer and no need to keep lots of menu's anymore as they have them all and are all up to date, I'd recommend this site to anyone and if you don't like using your debit/credit card online you have the option to pay by cash too which is always a bonus, all in all a great idea that I hope will stay.
Just eat are brilliant. You put in your postcode and it brings up all take-aways that delivers to you when if closed. You can place an order with one open or closed and set delivery time. You can pay by cash on delivery or card. When given a time for delivery they are normally alot earlier. Not a fault to put on here. Best thing since sliced nommy pizza.
I have used this site several times. I look at other people reviews of a takeaway and usually its ok. Its especially good when your new to an area to avoid a dodgy takeaway.
Andrew Watson found this review useful
I have used this service all the time! It's simple and easy!
I have never had any problems, although once I got declined from a restaurant once because they where busy. But my money got refunded within a couple of days.
Their such a fantastic company, and would highly reccomend.
Why waste your calling credit? Simply log into just eat and there you go ;-) you get the simple options of paying by card or cash on collection! Fab. A*******
Me and my sister always use this website as it allows us to book in advance and we aren't too confident on the phone. All companies are reviewed by other customers so you know what you are dealing with. They also allow you to save favourites which makes it easy. The best thing is that you can pay in advance or delivery. This is great as I never have cash around the house! Please try this.
This website is useful to find takeaways in your area and for paying by card if you want a delivery and have no cash on you. There is a 50p charge for paying by card though.
If you have the cash you can deal direct with the takeaway by calling them so that there is no middle man.
The main problem that I have is that the reviews are bias towards the takeaways. Recently my partner and I reviewed a takeaway very fairly stating that the service was good but the food of poor quality. The positive comments remain but the negative comments which would be useful when others make a choice are taken away. This makes me not trust the site.
Up to date menus with all of the prices on so you can spend the amount that you want to without accidentally going over like you could do if you rang a takeaway. I use this website all of the time and haven't had one bad experience :)
watch out if you order from here, on 4 occasions JustEat have added £0.50 for a card fee which is justified by a sign on the checkout page plus £1.50 extra onto the order when you pay which was not justified so i click back, go through the order again then the £1.50 has been taken off, i think they have a little scam going on here.
Dave found this review useful
Order at 7pm and delivery time of 8pm, didn't turn up so did live chat. They would not accept and responsibility, so whats the point of using them. They tell you to contact the resturant yourself.
I cannot reccomend a company who takes your order, takes your money and RUNS.
Take my advice do not use this service - phone the resturant yourself!
nearly two months later I still have not had a refund of the £15 I paid for a meal which never turned up. I am so sick of trying to get my money back only to be met with ridiculous excuses. I reported these guys to watchdog as I was so sick of them and have given up trying to get my money back.
Ordered my dinner from justeat.co.uk went through all the pages gave my card details came up processing and then the site crashed. phoned the takeaway they did not have the order checked my bank account and £17 was out of my bank. called customer service possibly the worse staff in the world not willing to help not willing to let us speak to a manager, all the agent kept saying is you need to email you need to email. its a Friday night you have took money from my account dont really want to be sending emails. i wont be using this site again
Have been using this site for a couple of years now and use it on average once fortnightly and had no real problems with the site itself but had a little problem with one of the takeaways on it but i have reviewed that takeaway through Just-Eat`s site.I like it how they give you an option to pay by cash as its more conveinant for us.
Also i am on there page on Facebook and they do little competitions and keep you upto date with all the news you need.
Will continue to use this company and will recommend it to others
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