Justeat reviews

Justeat reviews

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55 Trustpilot review(s)
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Tried it three times - all slack.

Hey all!

I've given "JUSTEAT" a go again for the third time and after two less than fair to middling experience's, I chose Dragon Palace > OL4 - Two hours later I got a knock....Really? Think I'll give Hungry House a try » You never know, they might deliver the goods, they might not....?
However, avoid http://www.JUSTEAT.co.uk
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Do not order from frangos grill leeds!!!

Ordered my takeaway on just eat at 7:50, finally received my takeaway at 9.30 as apparently they were busy and it was raining?! When the food arrived it was all incorrect and we were short on the food. I called up the takeaway direct and they said it was no problem they would deliver the correct food and add some extras. After waiting 45 I called the takeaway as my food didn't arrive. He then apologised and said it was on it's way. Another 45 mins passed and the food still hadn't arrived!!! Called the takeaway to which the manager was extremely unprofessional and kept on hanging the phone up!!! Called just eat and spoke to a very nice man called Chris. He called the takeaway on my behalf, he said they were very rude to him and said they would not deliver my food! Worst takeaway in the whole of Leeds, do not order from there!!!
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A much needed delivery service but horrible customer service.

I generally order through Just Eat but the last time I did - I received confirmation that I would receive my order by 17.00. I didn't receive the order at 17.00; when I called the restaurant, they informed me that the menu should have said they don't take orders for delivery until 17.00 and that the delivery would be late.

When I contacted Just Eat to inform them that the information on their website is incorrect, I was told by customer service that it's the restaurant's problem and that they don't guarantee the accuracy of the information on their website. She also then gave me an excerpt from the terms and conditions of the website. She then asked me if I wanted to cancel my order - after I had already wasted an hour waiting for the food.

That's completely ridiculous and unhelpful. I'm going to avoid this company as much as possible.
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Review

Hey there,this restaurant has a lot of fake reviews
(Pizzaholic 288 Chillingham Road, Heaton NE6) . Please double check this restaurant, make sure that no one writes their own reviews again and give them a warning. please check all reviews and their IP address's.

Please sort out this restaurant and their fake reviews.I didn't want to write to
I have wrote to you before but I haven't been taken seriously so therefore I decided to write to you again.

All these reviews have been posted straight after really bad reviews from actual customers and because Pizzaholic didn't want to lose customers or money they posted their own reviews which obviously was good reviews to cover up the bad ones.

There is a list I have researched (please double check)
please check on the name of the persons account because most of them only write comments to Pizzaholic which is quite obvious that actually reviews are wrote by Pizzaholic himself and plus they could have the same IP address.

I have noticed that 2 of the reviews are from the owner himself (Mr Ilhan Ozcan) You could even check the IP address of Mr Ilhan Ozcan and compare it to the other fake reviews.

please get back to me as soon as you are able to, thank you.

21/10/2011 - 20:34
Ilhan from gateshead (he is the owner of pizzaholic)

04/11/2010 - 22:12
Ilhan from gatesheat (He is the owner of pizzaholic)

Pizzaholic
288 Chillingham Road, Heaton NE6


Matthew 12 times X give 6 star

Bekah 12 times x give a 6 star

Allyson 10 times x give a 6 star

Lisa 15 times x give 6 star

Tara 17 times x give 6 star

Marc 7 times x give 6 star

Ben 6 times x give a 6 star


14/12/2013 - 23:36
Samantha from cramlington

14/12/2013 - 17:33


Amy from Newcastle upon Tyne


11/12/2013 - 16:00
Alexander from Newcastle upon Tyne

08/12/2013 - 15:24
Louise from Newcastle

30/11/2013 - 20:27
Sophia from Newcastle upon Tyne

30/11/2013 - 20:05
David from Newcastle upon Tyne

29/11/2013 - 00:40
Ian from newcastle upon tyne

28/11/2013 - 21:44
Karam from Newcastle Upon Tyne

22/11/2013 - 20:07
Deepak from Newcastle Upon Tyne

20/11/2013 - 00:30
Scott from leeds (1/)

18/11/2013 - :14
Scott from leeds (2.)

15/11/2013 - 10:40
Kristina from Newcastle upon Tyne

13/11/2013 - 17:55
Nathan from Newcastl

06/11/2013 - 19:08
Rosie from Newcastle upon Tyne

05/11/2013 - 18:49
Craig from newcastl

29/10/2013 - 21:15
Andrew from newcastle upon tyne

03/10/2013 - 18:45
Ben from Newcastle Upon Tyne

21/09/2013 - 20:35
Chris from Sunderland (1.)

19/09/2013 - 22:31
Chris from Sunderland (2.)

18/09/2013 - 16:57
Ben from Newcastle Upon Tyne (1.)(Please double check this IP address thanks.)

18/09/2013 - 02:09
Jack from Newcastle

16/09/2013 - 00:02
Luke from Newcastle Upon Tyne

15/09/2013 - 00:39
Chris from Newcastle upon Tyne (3.)

22/08/2013 - 18:25
TARA from NEWCASTLE UPON TYNe (1.)
(Please double check this IP address thanks.)

03/08/2013 - 22:59
Ben from Newcastle Upon Tyne

31/07/2013 - 21:46
Steven from Newcastle

29/07/2013 - 15:59
Garry from Newcastle Upon Tyne

28/07/2013 - 18:14
Glenn from newcastle upon tyne

27/07/2013 - 18:02
Kim from newcastle

26/07/2013 - 18:29
Rocky from Newcastle Upon Tyne

26/07/2013 - 00:42
Francis from newcastle upon tyne

19/07/2013 - 21:47
Ben from Newcastle Upon Tyne (2.)
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15/07/2013 - 18:59
Ben from Newcastle Upon Tyne (3.)
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28/06/2013 - 22:05
Joanne from Newcastle upon tyne

28/06/2013 - 19:18
TARA from NEWCASTLE UPON TYNe (2.)
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23/06/2013 - 12:09
Michael from Newcastle

22/06/2013 - 17:29
Kim from newcastle (1.)
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21/06/2013 - 19:06
Ben from Newcastle Upon Tyne (4.)
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13/06/2013 - 18:45
Kim from newcastle (2.)
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12/06/2013 - 18:18
Ben from Newcastle Upon Tyne (4.)
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10/06/2013 - 19:36
TARA from NEWCASTLE UPON TYNE (3.)
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04/06/2013 - 22:04
Katrina from Newcastle upon Tyne

26/05/2013 - 02:20
Simon from Newcastle Upon Tyne

21/05/2013 - 15:08
Zheng from Newcastle Upon Tyne
:

14/05/2013 - 19:18
Kim from newcastle (2.)
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10/05/2013 - 19:06
TARA from NEWCASTLE UPON TYNe (4.)
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04/05/2013 - 20:20
Ben from Newcastle Upon Tyne (5.)
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14/04/2013 - 21:40
Martin from Newcastle upon tyne

22/03/2013 - 18:32
Ben from Newcastle Upon Tyne (6.)
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02/03/2013 - 02:04
Paul from Newcastle

15/02/2013 - 17:05
Lisa from Newcastle-upon-tyne (1.)
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03/02/2013 - 19:09
Pilyn from Gatesheat

25/01/2013 - 20:08
Sam from newcastle upon tyne

21/01/2013 - 19:17
Kayleigh from Newcastle Upon-Tyne

14/01/2013 - 01:28
Jane from Newcastle Upon Tyne

02/12/2012 - 01:46
Shane from Newcastle upon Tyne

29/11/2012 - 20:16
Lisa from Newcastle-upon-tyne (2.)
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17/11/2012 - 22:38
Michael from newcastle

12/11/2012 - 17:27
Tammy from newcastle

03/11/2012 - 00:32
Ashley from Newcastle

16/10/2012 - 16:01
Simon from frosterly

05/10/2012 - 20:21
Marc from newcastle (1.)
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02/10/2012 - 21:26
Marc from newcastle (2.)
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27/09/2012 - 17:25
Nick from Newcastle Upon Tyne

27/09/2012 - 01:29
Chris from Newcastle Upon Tyne

26/09/2012 - 19:03
Graeme from newcastle

25/09/2012 - 19:54
Scott from Whitley Bay

25/09/2012 - 14:15
Amy from Newcastle-Upon-Tyne

22/09/2012 - 20:22
Christopher from Sunderland

17/09/2012 - 23:59
Kev from gateshead

15/09/2012 - 00:05
Marc from newcastle (3.)
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09/09/2012 - 19:44
Marc from newcastle (4.)
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03/09/2012 - 19:27
Marc from newcastle (5.)
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03/09/2012 - 00:21
Angela from chester-le-street

24/08/2012 - 01:07
Marc from newcastle (6.)
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22/08/2012 - 21:47
Marc from newcastle (7.)
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16/07/2012 - 20:31
Pilyn from Gateshead

15/07/2012 - 02:24
Daniel from Newcastle

24/06/2012 - 23:44
Davey from newcastle

02/06/2012 - 00:59
Adam from Newcastle Upon Tyne

25/05/2012 - 22:33
Nathan from Newcastle upon Tyne

23/05/2012 - 20:47
Emma from Newcastle Upon Tyne

20/05/2012 - 19:50
TARA from NEWCASTLE UPON TYNe (5.)
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20/05/2012 - 02:24
Suzanne from newcastle upon tyne

19/05/2012 - 23:10
Sheridan from newcastle

17/05/2012 - 17:40
TARA from NEWCASTLE UPON TYNE (6.)
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15/05/2012 - 18:47
TARA from NEWCASTLE UPON TYNe (7.)
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13/05/2012 - 23:37
David from newcastle

13/05/2012 - 20:07
TARA from NEWCASTLE UPON TYNE (8.)
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09/05/2012 - 16:53
TARA from NEWCASTLE UPON TYNe (9.)
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09/05/2012 - 00:59
Amy from newcastle

06/05/2012 - 21:12
Steve from Newcastle-Upon-Tyne

06/05/2012 - 20:41
David from Newcastle

04/05/2012 - 19:42
TARA from NEWCASTLE UPON TYNe (10.)
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01/05/2012 - 19:45
TARA from NEWCASTLE UPON TYNE (11.)
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29/04/2012 - 00:54
TARA from NEWCASTLE UPON TYNE (12.)
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26/04/2012 - 20:05
TARA from NEWCASTLE UPON TYNe (13.)
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23/04/2012 - 19:57
TARA from NEWCASTLE UPON TYNE (14.)
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19/04/2012 - 20:23
TARA from NEWCASTLE UPON TYNE (15.)
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16/04/2012 - 19:43
TARA from NEWCASTLE UPON TYNE (16.)
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15/04/2012 - 17:26
Jason from Newcastle-Upon-Tyne

13/04/2012 - 02:18
Campbell from Newcastle

11/04/2012 - 18:49
TARA from NEWCASTLE UPON TYNE (17.)
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08/04/2012 - 17:11
Adam from Newcastle Upon Tyne

03/04/2012 - 00:58
Craig from Tyne & Wear

01/04/2012 - 20:26
James from Newcastle upon Tyne

28/03/2012 - 17:52
Adam from Newcastle Upon Tyne

22/03/2012 - 21:53
Allyson from newcastle upon tyne (1.)
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20/03/2012 - 23:45
Richi from Newcastle upon Tyne

16/03/2012 - 21:07
Allyson from newcastle upon tyne (2.)
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16/03/2012 - 15:27
Charlie from Newcastle UK

13/03/2012 - 22:04
HAO from Newcastle upon Tyne (1.)
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10/03/2012 - 13:16
HAO from Newcastle upon Tyne (2.)
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07/03/2012 - 01:14
HAO from Newcastle upon Tyne (3.)
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04/03/2012 - 21:42
Allyson from newcastle upon tyne (3.)
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24/02/2012 - 21:45
Allyson from newcastle upon tyne (4.)
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15/02/2012 - 22:44
Allyson from newcastle upon tyne (5.)
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11/02/2012 - 18:57
Matt from Newcastle upon Tyne

09/02/2012 - 16:27
Allyson from newcastle upon tyne (6.)
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30/01/2012 - 19:00
Sheridan from newcastle

07/01/2012 - 20:55
Allyson from newcastle upon tyne (7.)
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27/12/2011 - 20:06
Allyson from newcastle upon tyne (8.)
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22/12/2011 - 21:10
Allyson from newcastle upon tyne (9.)
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16/12/2011 - 19:20
Colin from Newcastle upon Tyne

16/12/2011 - 01:50
Campbell from Newcastle

10/12/2011 - 16:24
Allyson from newcastle upon tyne (10.)
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10/12/2011 - 01:16
Walker from newcastle

05/12/2011 - 19:21
Tony from Newcastle Upon Tyne


30/11/2011 - 18:25
Chris from Newcastle

26/11/2011 - 22:59
Tom from Newcastle Upon Tyne (1.)
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21/11/2011 - 16:37
Tom from Newcastle Upon Tyne (2.)
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13/11/2011 - 21:52
Lisa from HEATOn (4.)
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13/11/2011 - 21:45
Cloe from newcastle (1.)
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13/11/2011 - 20:15
Cloe from newcastle (2.)
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12/11/2011 - 00:59
Lisa from blyt

12/11/2011 - 00:54
Lisa from blyth (5.)
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11/11/2011 - 21:04
Ian from newcastle upon tyne

21/10/2011 - 20:34
Ilhan from gateshead (he is owner pizzaholic)

07/10/2011 - 17:56
Sheridan from newcastle

05/10/2011 - 18:19
Tracey from Newcastle Upon Tyne

12/09/2011 - 20:02
Sheridan from newcastle

15/08/2011 - 17:50
Ian from Newcastle upon Tyne

12/08/2011 - 01:02
Bekah from Newcastle (3.)
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11/08/2011 - 01:08
Bekah from Newcastle (2.)
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06/08/2011 - 21:29
Carly from newcastle

30/07/2011 - 01:25
Bekah from Newcastle (3.)
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25/07/2011 - 21:50
Campbell from Newcastle

24/07/2011 - 16:57
Becky from newcastle upon tyne (1.)
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24/07/2011 - 01:55
Bekah from Newcastle (3.)
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20/07/2011 - 20:16
Becky from newcastle upon tyne (2.)
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19/07/2011 - 02:16
Bekah from Newcastle (4.)
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24/06/2011 - 18:58
Ian from newcastle upon tyne

22/06/2011 - 00:08
Lisa from Newcastle Upon Tyne (6.)
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19/06/2011 - 00:33
Bekah from Newcastle (5.)
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17/06/2011 - 17:21
Sheridan from newcastl

07/06/2011 - 01:17
Bekah from Newcastle (6.)
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01/06/2011 - 21:08
Matthew from Newcastle

01/06/2011 - 00:09
Bekah from Newcastle (7.)
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29/05/2011 - 22:36
Lisa from Newcastle Upon Tyne (7.)
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18/05/2011 - 15:47
MIKA from NEWCASTLE

16/05/2011 - 19:23
Andrew from sunderland

01/06/2011 - 00:09
Bekah from Newcastle (8.)
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29/05/2011 - 00:55
Bekah from Newcastle (9.)
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25/05/2011 - 01:30
Bekah from Newcastle (10.)
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24/05/2011 - 01:37
Bekah from Newcastle (11.)
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18/05/2011 - 15:47
MIKA from NEWCASTLe

16/05/2011 - 19:23
Andrew from sunderland

16/05/2011 - 00:03
Bekah from Newcastle (12.)
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15/05/2011 - 19:18
Sheridan from newcastle (1.)
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08/05/2011 - 21:24
Sheridan from newcastle (2.)
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29/04/2011 - 21:24
Lisa from Newcastle Upon Tyne (8.)
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27/04/2011 - 20:29
Lisa from Newcastle Upon Tyne (9.)
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20/04/2011 - 20:49
John from Newcastle

19/04/2011 - 23:43
Anthony from newcastle upon tyne (1.)
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16/04/2011 - 00:40
Anthony from Newcastle upon Tyne (2.)
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17/04/2011 - 21:51
Carly from newcastle

15/04/2011 - 21:28
Matthew from Newcastle (1.)
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09/04/2011 - 20:18
Matthew from Newcastle (2.)
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08/04/2011 - 20:04
Matthew from Newcastle (3.)
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01/04/2011 - 19:56
Sonia from newcastle upon tyne (1.)
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27/03/2011 - 19:13
Sheridan from newcastle (1.)
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26/03/2011 - 20:34
Sonia from newcastle upon tyne (2.)
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25/03/2011 - 20:26
Matthew from Newcastle (4.)
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20/03/2011 - 23:16
Ben from Newcastle upon Tyne

19/03/2011 - 21:42
Matthew from Newcastle (5.)
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12/03/2011 - 21:39
Sheridan from newcastle (2.)
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11/03/2011 - 20:07
Matthew from Newcastl (6.)
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06/03/2011 - 19:52
Matthew from Newcastle (7.)
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06/03/2011 - 19:15
Sheridan from newcastle (3.)
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26/02/2011 - 21:10
Matthew from Newcastle (8.)
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26/02/2011 - 19:17
Sheridan from newcastle (4.)
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25/02/2011 - 21:50
Lisa from Newcastle Upon Tyne 9010.

28/01/2011 - 21:36
Matthew from Newcastle (9.)
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14/01/2011 - 16:29
Matthew from Tyne and Wea (10.)
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11/01/2011 - 21:40
Lisa from Newcastle Upon Tyne(11. )
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17/12/2010 - 21:00
Matthew from Newcastle (10.)
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01/12/2010 - 22:52
Matthew from Newcastle (11.)
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27/11/2010 - 00:06
Matthew from Newcastle(12.)
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20/11/2010 - 14:35
Alexandra from Newcastle upon Tyne

04/11/2010 - 22:12
Ilhan from gatesheat (He is owner pizzaholic)

02/11/2010 - 21:52
Adam from Newcastle upon Tyne

30/08/2010 - 18:45
Lisa from Newcastle Upon Tyne (12.)
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23/08/2010 - 22:41
Lisa from Newcastle Upon Tyne (13.)
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16/07/2010 - 21:22
Ellie from newcastle

10/07/2010 - 20:07
Andrew from Newcastle upon Tyne (1.)
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06/07/2010 - 18:21
Andrew from Newcastle upon Tyne (2.)
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04/07/2010 - 21:38
Andrew from Newcastle upon Tyne (3.)
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03/07/2010 - 20:38
Lisa from Newcastle Upon Tyne (14.)
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21/06/2010 - 21:59
Lisa from Newcastle Upon Tyne (15.)
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15/06/2010 - 19:48
Ian from newcastle upon tyne (1.)
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13/06/2010 - 22:52
Ian from newcastle upon tyne (2.)
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06/06/2010 - 00:07
Ian from newcastle upon tyne(3.)
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30/05/2010 - 18:22
Ian from newcastle upon tyne (4.)
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26/05/2010 - 20:52
Virginia from newcaslte upon tyne

26/05/2010 - 17:24
Joyce from newcastle

24/05/2010 - 20:34
JOANNE from NEWCASTLE UPON TYNE

24/05/2010 - 16:58
Joyce from newcastle

23/05/2010 - 20:08
Di from Newcastle

21/05/2010 - 22:46
Jason from Newcastle Upon Tyne
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Great service!

Does what it says in the tin! No issues.
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(Deliberately?) misleading website; customer services ignore you

I ordered 2 pizzas from TGF Barking 15/11/13. The Just Eat website for this pizza company is very misleading. Instead of receiving the 2 pizzas I ordered with the advertised discount on 1, I received 4 pizzas and was charged for them. I called customer services that night and the rep made the same mistake I had when doing a dummy order yet his supervisor wouldn't refund the money owed. I emailed customer services 3 times and all I've had back is an automatic reply to the effect that they aim to respond in 2 working days. Its been 2 working weeks and I'm still waiting. The website is the responsibility of Just Eat yet it still hasn't been corrected despite me sending screenshots and advising them of the breach of usability standards.
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Great website!

Absolutely one of the best websites at the moment! Stop wasting time and order your food online. Thanks Just Eat for saving my time.
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Convenient online ordering

Gives access to a large selection of cuisine and takeways, so I've never failed to find what I'm looking for. Delivery isn't especially quick at peak times, but I like the convenience of ordering in a few clicks and paying by card.
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Worse Company Ever

Just eat really are pathetic, they dont mind taking your money and the order but when things go wrong they can not do anything apprently and leave it to the takeaway to sort out.

Its as if they dont get up to 30% per order placed through their website.

I offered a 5.00 voucher i was like but that means ill have to pay another 5.00 to order something, i requested a 10.00 voucher which was denied so i requested my account be closed down.

Ordering is easy, customer service is terrible.

I know why they will be appearing on watchdog within a few days, i complained to watchdog too and im sure others have. Hopefully once thats aired we will be able to get our money back.

JUST EAT = SHIT
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a great way to waste ur money, time and breath

for the third time my food has been delivered to the wrong address three different resturants all claiming they have been given the wrong address from just-eat so for the third time i phone just- eats premium rate phone number to be toled it will take 3-7 days to get my money back and they will offer no compensation for the phone call costs the hastle to get my money back or the fact that ive went hungry 3 times due to using my last few quid to place an order. to sum up an awfull company with zero customer service and a total waste of time and due to the premium rate phone number a total scam to make a company that does nothing a ton of money.
thank for nothing just-eat

regards adam130587@gmail.com
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stupid

Well I ordered from a place I order all time but didnt get a confirmation of yous then go your chat to then I get a phone call saying yous had cancelled my order cos they were shut to then I had to order from someone that was disgusting and made my boyfriend sick after 10mins of having that terrible pizza to which was the only thing open the place were yous supposedly cancelled came to the door and am not happy about it at all
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The ONLY way to order!

I love how eady it is to order. Orders you hav placed before are there and saves time if its " your usual". Love not messing with cash on doorstep. Would like a few mor local takeaways but I use it regularly.
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very poor customer service

iv ordered from just est over 40 times i ordered a meal last week and paid by bank card my meal did not arrive i phoned the company and they said they had been to my property and phoned me-they hadn't. the takeaway company would not re deliver the meal or refund me! i complained to just eat and was advised that they would refund me but they didn't i complained twice and there customer service was shocking and disgusting they never appologized or refunded me like promised i have now deleted my account with them i find it hard to believe that in this day and age such dire customer service still esists
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Really surprised how bad my last experience was

I ordered from Justeat a few days ago. The food arrived late and stone cold. We complained to Justeat as their site says they will sort a refund if it arrives cold or late. I haven't had any reply and all this has changed how I order. I no longer want to order through justeat or that particular takeaway. So I am now down in pocket and furious about how justeat has ignored me.
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Geordie to Indian in Warrington, translation no longer an issue ....

The choice of takeaways is impressive. I like the deals section and the filtering to choose by category, distance etc. The instant acceptance and the option to pay cash rather than just card is a bonus.
With a strong accent it's not always easy to get the address or the order over with the confidence that its been taking down wrongly. It's a shame some people are rating the takeaway not Eatin on this. If the takeaways rubbish comment on the website,warn others and move on, thats the beauty of these websites! howay the lads!!
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TOTALLY UNPROFESSIONAL

Ordered from a local takeaway just to be called by JustEat 30 minutes later to let me know they couldn't get hold of the restaurant. Awaiting refund for that. Ordered again from a different restaurant and the order was rejected because the restaurant was too busy. The customer service although helpful won't change the fact that I had two orders cancelled. Why do they offer a service that they can't provide?? They should know what restaurants are available and when. Totally annoyed. It is not the first time this happens to me with justeat, but I gave it another go since it was about a year ago. Won't be using the service again, not worth the hassle and awaiting for the money to appear on my account again.
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Awful

Had to wait for 2 hours, food was cold, no customer service.
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Excellent

Quite simply the best thing since sliced pizza
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Great service to select takeaway without having to search for the menu

I love the fact you don't have to
search for the leaflets or menus as they have everything there. also can see which ones you have already used and any special offers.

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Justeat is ranked 171 out of 182 in the category

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