I bought a Sealey compressor from the online web site, and it was delivered in 24 hours, following a message telling me that it was on it's way.
I subsequently asked if I could exchange the machine for a larger model with a cash adjustment. They responded immediately confirming that they would do as I asked, and arranged for the courier delivering the new machine to collect the rejected unit. This was also acheived in 2 days, and I received a full refund of the purchase price less freight.
Now that was a perfect example of how to be responsive and helpful to a customer. I am very happy with the larger compressor, and would buy tools from Just Off Base without hesitation.
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