I was stuck for a fairly rare metric Torx key - the five-point type. The Rover 75 forum came up with the name Seeley and justoffbase, offering a suitable torx set for a very reasonable price. I took a chance and ordered one online, without asking for fast delivery. The set was brought to my door the next morning at about 9.30! Brilliant service - and good quality tools.
Very surprised with how quickly our delivery came (far earlier than estimated delivery date) which meant that despatch was very speedy - so very happy with the service. The only reservation I have, which is a glitch on the website, is that I was shown different prices for the product I bought at different stages of the purchasing process. At one point, I thought I was going to be charged approx 20% more but I perservered and the final total was the cheaper price.
order placed and received within 24hrs standard delivery first rate tool as required and as described would use again and advise anybody to use.
I had never used this company before - in fact had never heard of it - but the service was excellent. Extremely fast response to orders and E-Mails.
My only proviso is that the cost of standard delivery for the two very small parts I ordered (at £3.95) was excessive; first class mail would have been a lot cheaper. The price of the items however, was very low, and the overall cost therefore was competitive.
I ordered an outside extension lead with weatherproof socket the most expensive one on offer. It seems to be high quality and I am pleased.
As I wanted to use it at the weekend I paid £5-99 for delivery within 24/48 hrs. This request was put into the website at around 1600 hrs on Thursday. I expected delivery would be on Saturday so I could do the work during the weekend. Many items have been delivered by Amazon for instance on Saturdays. How am I to know this companies delivery people DON'T deliver Saturdays? Why doesn't a warning flash up to notify me there's no point requesting urgent delivery as it will only arrive the following week.
I contacted the vendor to explain my disappointment and received an email expressing sorrow for any confusion caused and pointing out it is somewhere on their website that it explains about orders entered after 1600 hrs.
Please learn from my mistake. I have to say that this company were selling the item for about £8 less than other companies and so that encouraged me to splash out on the URGENT delivery so I guess I still got a bargain!
I had never used Justoffbase before but having done so I would highly recommend them. They provided a very fast and efficient service at a very competitive price. I will definitely use them again.
I've dealt with Just off base for several years now, buying things from a screwdriver bit to a table saw and rarely have to look anywhere else for my DIY equipment.
The speed of delivery and customer service are first-class.
The website, though not perfect, is very informative and I rarely have to make further technical or dimensional inquiries on other websites.
Justoffbase are very good at what they do except for one thing; they do not adequately review the products they sell. I've only used the company a few times and each time they have competed very well on price and have delivered very promptly.
But the 'Sealey' brand blast cabinet I bought from them was really so bad I should have returned it. But I was worried that I might not get a refund quickly and/or the process of showing how bad the product was might be too lengthy so, instead, I kept it and modified it.
While 'you get what you pay for', any budget items should actually work and be serviceable. If they are not fit for purpose then they need to be better made and sold at a price that reflects the minimum spec. The problem with items like blast cabinets is that you have to use them a fair bit to know if they work correctly and it was only by modifying the unit that I became sure of its real inadequacies. It was a time consuming and costly exercise. Details can be found at: http://www.nagara.co.uk/carhome.htm
I purchased a belt and disc sander (model 50021). One of the castings was found to be faulty and I duly wrote to inform the vendor (letter dated 20 July 2013). To date, 13 August, I've had no contact - not even an acknowledgement of my letter.
Regardless of whether or not matters are progressing 'behind closed doors' , good communication with the customer is fundamental to the running of any business that plans to keep running. I will not let this matter rest.
I buy semi rotary water pumps for use on our busy 96 plot allotment site . We have four in use constantly and because of recent experience of premature failure , this time I tried a different company with a slightly dearer product. The delivery experience was excellent so now we have to see how the pump performs long term . Overall a very positive experience with a company that fulfilled its promise .
The Rivetnut Setter was required as a matter of urgency in order to make progress with a particular job. Order was placed with Justoffbase early pm and arrived before 09.00 hrs next day. Price was good and cannot fault the service.
Very good at issuing documentation and advice that Your order no. 398-146588 has been fulfilled. When it had not. Quick responses to e mails but not with delivery.
Finally upon receipt of the customer questionnaire I immediately responded to less detail than here and was told within a couple of minutes that I was timed out. That was annoying.
So this time I have pre written in a word doc and cut and paste with the hope that you receive.
Overall view of justoffbase. Not good and would not recommend
I ordered the Sealy small motorcycle shelter, as the price here was very competitive.
Communications were good and it arrived on time, which was very quick in fact, practically next day I think.
I was appreciative of this as I needed to press on and assemble it before my new bike came.
I did notice the shelter itself had one spring clip missing out of about a dozen. More a manufacturer error than a re-seller error, so I couldn’t really knock it down to 4 stars fairly.
I did have a minor worry at first when I opened up the package.
It came in a long thin box. On opening that there was another one. Nice, double wrapped I though.
Rummaged through the bars, no actual cover!
Ah wait, there it is, in the outer skin, under the inner box. Phew!
All in, very pleased with the service.
Extremely responsive to queries; excellent handling when things go wrong; can't wait to find an excuse to use them again. Will certainly be recommending to friends. What a pleasant experience!
This was my first experience of buying on line. Despite paying for 24/48hr delivery my purchase did not arrive. I am told that the carrier 'lost' my goods, let's hope that they kept cool while they were about it.
It is my understanding that I will be receiving a full refund so thanks for that but I would rather have had a fan.
I can't give a start ratting as I do not have a comparison.
In panic during the very hot weather and with 18 month old grandaughter twins, it was vitally necessary to get a cooling unit.
We had chosen Sealey 9000 unit as being ideal. From the web justoffbase seemed a possibility but by now it was 6.00pm. However from the web a very workable site was filled in. Early next morning acceptance of the order acknowledged and latter in the day a further email to say the order had been fulfilled and was being shipped.
Unfortunately both justoffbase and ourselves were let down by the transport company who perhaps should learn to read a map and it took a further 3 days to arrive.
In the meantime we had been in contact with justoffbase about late delivery and caring as they are a telephone call to us, had it arrived. Yes a few minutes earlier.
A very concerned, professional and caring organisation.
First comment is to say how effective the Sealey 9000 BTU air conditioner is. I have a 25 Sq.m (75 cu.m) apartment, which serves as a lounge, study and bedroom. Having diabetes, badly affected my high heat and humidity levels, and problems with my prostate, it is vital that I maintain good temperature control. I was amazed that the two A/c units arrived at my house in 15 hours from placing the order. However one or two little niggly points. Attaching the hot-air venting hose to the outlet plate is extremely frustrating. I used the advice of one customer who recommended using duct-tape. Also I needed 2.5 metres of hose to reach the opening part of the window. I had to buy that from a local hardware store. I'd like to suggest a reducer which would accommodate a conventional reinforced garden hose simply pushed on to the reducer output and held in place with a hose-clip. Trying to get a 150 mm. hole cut through brickwork to allow for venting through the hose supplied is an extremely expensive exercise; even a 150mm diamond cutter is over £60 and I'd neeed something about the size of an industrial kango to get it through the wall. If I have the option to buy a wall a/c unit in the winter I'd opt for that. They are as quiet as a fan and water evaporates using the vented heat as part of a heat exchanger mechanism. However most impressed with Customer Service. One missing rubber bung for the water drain pipe, supplied the following day FOC under the guarantee.
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