I have used justpoles before for my curtain tracks ans I think they are good value for money. I needed four tracks this time for bedroom curtains. Web site is clear and easy to use, and customer service friendly and helpful when I rang up. Delivery could have been a little faster but I wasnt desperate for the tracks so it didnt matter.
Suggestions for improvement: Better photos with a 'hover zoom' facility. Add pull down menus for all the options (eg LH/RH pull, cord drop etc), rather than relying on comments in the text box.
Recommended and I would use again.
Super speedy delivery and good value for money. Ordered a brushed steel curtain pole that is really a gunmetal colour but still works well with our decor but a colour check advisable if you're trying to match other areas.
You were the only website that offered the full range of extra accessories for the Silent Gliss rail which we ordered.
When I had to phone you regarding delivery you were most helpful.
When it became necessary to arrange a specific time for delivery you were again very accommodating & efficient. The rail was delivered by Tufnells, well packed, in good order & at exactly the time stated. Very refreshing after our experiences with other deliveries !
My only criticism would be that the order status on your website was not updated promptly........hence my phone calls.
The poles, packaging and speedy delivery were without fault ............ my only difficulty came when I looked at the brackets and found that I could have done with dimensions beforehand ! : no major problem, but a sketch of mounting screw positions and pole to wall distance would be useful !
A very fast delivery, well packed. Will recommend. Delivery in highlands, a bit more expensive but at least they deliver here with no hidden cost surprises.
Should take more advantage of the same price for special service delivery with Royal Mail fro items up to 2kg rather than opt for first class only! I realised they had a tool I needed and forgot to add to original order which meant that although the tool was £5 I would have to pay courier prices of £7.50 + £17.50 for highland delivery as it was too big for large letter option.
But would highly recommend. They provide enough variety and had no issues at all.
Blinds were ok but took longer than expected for delivery then there was one missing I then had to ring them and they didnt seem to know anything about it said it would be delivery a week later, I then rang on the day it was supposed to be delivered and it hadnt been done so had to wait another week for delivery.
Company was good to deal with on the phone but their warehouse let them down as there were essential parts missing from my order - the warehouse claimed everything was in the package for the courier. The courier delivered the package which was undamaged and not open so I guess I was being blamed although I do not know why. In the end, after a few calls I managed to get them to send out the missing parts as the rest of the order would have been useless to me. Somewhat disapppointed. Clearly the warehouse had not bothered to check the order.
Poor because they ignored my instructions about the delivery date and failed to reply to a message about the incorrect delivery date. Will not use again and will tell my friends to not use them.
I ordered an oak curtain pole which when delivered was as good quality as I expected. The fittings were also complete. The only problem I had was that it took longer than expected to arrive. When I chased it up, it turned out it had been dispatched but was 'lost' in transit. Just Poles immediately sent out a replacement and kept me informed of the timeframe for the new delivery. I couldn't have asked for more, so well done!
I have made 2 orders to Just Poles in the last month. The web site was a bit iffy as the search function did not seem to recognize the specific poles I was looking for and I had to trawl the site to find them - twice. After that the process worked pretty well up to the point where payment was taken. At that point the process and the web site tracking page froze. For both orders I had to ring or e mail to find out what was happening. For the first order, the poles had been despatched but the website tracking page had not been updated. They arrived the day I made my 'where's my stuff ' query. For the second order the same information freeze happened but when I called it seems the poles had been sent to the wrong place and no one had noticed. After my call they were found, despatched and I got them next day. In summary, a good e trader with some irritating gaps in their order handling system.
We needed 2 new brackets for our curtain pole. I found Just Sew on a search and wash able to easily find the right one. I ordered them late Thursday evening and they arrived in the post on Monday morning. Couldn't fault The service.
Really pleased with my curtain pole from Just Poles - delivery was about 2 weeks after online order. Easy to install and this solid pole is great for my interlined curtains - good price too for this quality item.
From the minute of ordering my curtain pole and hold backs, I received conformation of my order, followed by my delivery date which states up to 21 days (I received my order within 3 days and that was over the weekend). Have to say brilliant all round customer service and information and very good quality products. I would highly recommend shopping at Just Poles
Website easy to use with handy measuring instructions. Poles ordered Monday afternoon delivered on Tuesday - excellent service. Recommended you to my neighbours who have ordered their pole today.
I ordered on the 7 th of October and took delivery yesterday. My order was over stg 1200. It was broken into parts requiring many days chasing of the courier company to take multiple delivery. After over 3 weeks of a wait on very expensive Alison Davies poles (not pointed out when purchasing and no information or follow up - I had to phone and email every time), the poles arrived yesterday wrapped in bubble wrap and with no fittings at all. I now face another wait while the specific screws are posted out to me. Worse still, is the attitude when their mistake was pointed out. Given I was charged stg 25 for delivery as well, I can on,y advise beware! Personally, I will be taking my business elsewhere next time.
I was very happy with my order! The curtain poles are of a high quality, I can see that they were hand made and I appreciate safe delivery - well rapped and arrived in perfect condition. I would shop with this company again, I have two bedrooms i need to buy curtain poles for, and I will get back to them when the time is right for me. Great selection! Very happy!!! Thank you!
Knowledgable staff, excellent quality and super fast delivery. They even called to double check my slightly complicated order to make sure no errors had been made. Very impressed with the service and I have already recommended them to friends.
Very good value too.
Very good quality products
Placed my order at 5 o'clock one day and by the same time next day it had been delivered. Excellent service.
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