JUSTPOLES- Curtain poles and Curtain Tracks reviews

JUSTPOLES- Curtain poles and Curtain Tracks reviews

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8.9
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About

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Review by confirmed purchaser

Easy website, easy order, easy delivery.

No complaints with this company - all better than expected. Goods arrived almost before they were ordered!
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Review by confirmed purchaser

Poor Communication when dealing with problem

Good communication when order was initially placed with detailed email on how items should be signed for as damaged, as failure to do so would render any claim for damage as invalid. However my poles were not up to the quality and price as described on the website and did arrive damaged. The damage did not occur during transport, they would have been like this when packaged. It took 2 weeks to get the matter resolved and a refund to be made. Had to keep chasing company for an update, have to say there are other companies out there and I wouldn't use this one again purely because of the poor communication when something went wrong
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Review by confirmed purchaser

Excellent service and OK delivery

I have used justpoles before for my curtain tracks ans I think they are good value for money. I needed four tracks this time for bedroom curtains. Web site is clear and easy to use, and customer service friendly and helpful when I rang up. Delivery could have been a little faster but I wasnt desperate for the tracks so it didnt matter.

Suggestions for improvement: Better photos with a 'hover zoom' facility. Add pull down menus for all the options (eg LH/RH pull, cord drop etc), rather than relying on comments in the text box.

Recommended and I would use again.
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Review by confirmed purchaser

Poletastic

I am really happy with the service received and my beautiful pole, I had first seen this pole in a local interior design shop and was quoted £120 more than what I paid here. Very pleased and I'll shop again.
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Review by confirmed purchaser

Five star service

Just poles processed my orders speedily ad delivery is always on time. Goods are very good quality.
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Review by confirmed purchaser

Very poor service

Items not delivered. Long wait with emails not being replied to. Then wrong items delivered and no response to any email. Still waiting for two curtain brackets. Will not be using this site again.
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Review by confirmed purchaser

Just what was ordered

The pole I ordered arrived very quickly and was exactly what I was expecting.
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Review by confirmed purchaser

Excellent

Super speedy delivery and good value for money. Ordered a brushed steel curtain pole that is really a gunmetal colour but still works well with our decor but a colour check advisable if you're trying to match other areas.
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Fabtastic !

Great Service, would recommend to my friends without hesitation !!
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Review by confirmed purchaser

Very helpful

They were very helpful on the telephone. My order came the next day super fast and lovely service. I will be ordering at lot more from them
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Review by confirmed purchaser

The right track

Great web site and easy to find just what I wanted after spending a day wandering around London! Delivery was efficient and prompt. Thank you very much.
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Review by confirmed purchaser

A refreshing change !

You were the only website that offered the full range of extra accessories for the Silent Gliss rail which we ordered.
When I had to phone you regarding delivery you were most helpful.
When it became necessary to arrange a specific time for delivery you were again very accommodating & efficient. The rail was delivered by Tufnells, well packed, in good order & at exactly the time stated. Very refreshing after our experiences with other deliveries !
My only criticism would be that the order status on your website was not updated promptly........hence my phone calls.
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Review by confirmed purchaser

Simply dandy - no problems

Website easy to use and could get everything I needed
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Review by confirmed purchaser

Fantastic Service !

The poles, packaging and speedy delivery were without fault ............ my only difficulty came when I looked at the brackets and found that I could have done with dimensions beforehand ! : no major problem, but a sketch of mounting screw positions and pole to wall distance would be useful !
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Review by confirmed purchaser

No issues at all

A very fast delivery, well packed. Will recommend. Delivery in highlands, a bit more expensive but at least they deliver here with no hidden cost surprises.
Should take more advantage of the same price for special service delivery with Royal Mail fro items up to 2kg rather than opt for first class only! I realised they had a tool I needed and forgot to add to original order which meant that although the tool was £5 I would have to pay courier prices of £7.50 + £17.50 for highland delivery as it was too big for large letter option.
But would highly recommend. They provide enough variety and had no issues at all.
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Review by confirmed purchaser

Blinds ok but delivery not so great

Blinds were ok but took longer than expected for delivery then there was one missing I then had to ring them and they didnt seem to know anything about it said it would be delivery a week later, I then rang on the day it was supposed to be delivered and it hadnt been done so had to wait another week for delivery.
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Review by confirmed purchaser

proffessional, friendly, helpful and prompt

they were extremely helpful, knew their product details and were very accomodating
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Review by confirmed purchaser

Very prompt and good service

Website did not take payment via card but don't know if that was my connection. Had to phone through payment which eventually got sorted. Delivery time was excellent.
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Review by confirmed purchaser

Great stuff

Fab, quick and effecient
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Review by confirmed purchaser

Poles Apart !

Company was good to deal with on the phone but their warehouse let them down as there were essential parts missing from my order - the warehouse claimed everything was in the package for the courier. The courier delivered the package which was undamaged and not open so I guess I was being blamed although I do not know why. In the end, after a few calls I managed to get them to send out the missing parts as the rest of the order would have been useless to me. Somewhat disapppointed. Clearly the warehouse had not bothered to check the order.

www.justpoles.com Details

About this company

Just Poles are a UK based curtain pole and curtain track specialist. Our website is the UK`s largest online retailer of quality curtain poles and curtain tracks. We also manufacture bespoke curtains and soft furnishings. Our retail shop is based in the North East and offers the largest selection of top quality brand names such as Silent Gliss, Galleria, Alison Davies, Resina Design, Advent Designs, Byron and Byron, Lawson Johnston, Regency, Jones, Hallis Hudson, Rolls, Opus Studios, Speedy, Swish, Kestrel, Charles Rowley, Museum, Walcot House and many more. We also have a fantastic range of Tiebacks and trimmings to choose from. Visit our retail shop to see for yourself, a Huge display of curtain poles and curtain tracks. View Our Latest Collections Here. Browse by category, Manufacturer or if you are looking for a particular pole or track use our Search Feature. If you can`t find what you are looking for or need a little bit of advice please Contact us and one of our fully trained staff will be happy to help.

Visit JUSTPOLES- Curtain poles and Curtain Tracks

Contact information

Call us on: 01915849002
We live here: 100 Newbottle Street
DH4 4AJ Houghton-le-Spring
United Kingdom

Category

JUSTPOLES- Curtain poles and Curtain Tracks is ranked 66 out of 119 in the category

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