One finial would not screw into the end of the pole as the screw was too large. The plastic runner holding the leading carrier was broken on receipt and the remaining part has now snapped rendering it useless. The cord mechanism therefore no longer works. My order number was SG/109830.
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Reply from JUSTPOLES- Curtain poles and Curtain Tracks
Hello Mr Kelly Unfortunately it seems the Silent Gliss product has failed, which is very rare indeed, unfortunately you have not made us aware of the problem, as the rail is guaranteed and we will endeavour to repair this track. As you have now spoken to one of our advisors and explained that you have tried to self repair, we will speak to the warehouse and still try to resolve the issue.