Gaps in The Delivery System
Review by confirmed purchaser
I have made 2 orders to Just Poles in the last month. The web site was a bit iffy as the search function did not seem to recognize the specific poles I was looking for and I had to trawl the site to find them - twice. After that the process worked pretty well up to the point where payment was taken. At that point the process and the web site tracking page froze. For both orders I had to ring or e mail to find out what was happening. For the first order, the poles had been despatched but the website tracking page had not been updated. They arrived the day I made my 'where's my stuff ' query. For the second order the same information freeze happened but when I called it seems the poles had been sent to the wrong place and no one had noticed. After my call they were found, despatched and I got them next day. In summary, a good e trader with some irritating gaps in their order handling system.