ORDER NO: 3294
I have already emailed you to say the order was incomplete, with 1 (of 3) poles, 12 (of 42) rings, 2 (of 6) brackets and 4 (of 6) metal fittings missing. All 6 finials did arrive separately. Frankly, with all the different bits being sent in different boxes and packaged in different ways, eg some rings together with brackets in one sealed plastic tube, other rings & brackets loose in a box, it is not really surprising that items are missing.
The delivery failed and they uk mail kept telling me lies and even put the phone down on me. What was meant to be next day delivery ended up being 5days, not what was expected or paid for. I have written to them to see how they will answer.
The just poles bit was very good.
Whilst the website was a little tricky to get round and the items were pricey, the quality is very good.
We needed a specific type of bracket which was diffcult to track down but Just poles had the solution.
Delivery is expensive but the items were very well and securely packaged and delivbery weas exceptionally speedy.
Would use Just Poles again if the budget allows
I was looking for a wooden pole, 2.4m, with the pole in one piece. Not being able to find it locally - not even in John Lewis - I actually found a choice at Just Poles and at an affordable price. I ordered samples for shade checking and these arrived quickly. Having ordered the pole, it arrived within 5 working days from the day of ordering. It was well packaged and just what I was looking for.
I would definitely recommend Just Poles for both the service and the vast choice of poles.
I have ordered a double curtain pole in an afternoon and the item has arrived within 24 hours. What a nice surprise! Many thanks for the speedy delivery and excellent service!!! Highly recommended company!
Because there is such a vast range of curtain poles available from just poles, I carefully printed off the description of a wooden pole with chrome features and fixtures and phoned through my order. Unfortunately, the lady responsible had great difficulty taking down my order details. This might explain why I recieved a chrome pole instead of the wooden one I had ordered. But maybe it was a fault in the despatch area. Whatever the reason I now have the wrong curtain rail. However, the chrome pole is OK and rather than face the hassle of returning a 7 foot long chrome curtain pole, I have decided to keep it.
I will be shopping for another Jones designed curtain pole but probably not from this Company.
Paid £5 shipping charge and got £2.60 second class packet , very poor
Communications are also not good .
Product is exactly as described and good value , shame postage was a rip off and the company didnt reply to my "where is my order query" otherwise I would have been impressed.
The poles are great and arrived within a week of ordering. I did ask for email updates but did not get a notification of dispatch and also the courier rang the door bell but did not wait so we were unable to check and sign for the parcel. Fortunately all was in order. More mysteriously I received 2 emails from UK Mail saying that my delivery might be delayed about an hour after it had taken place!
this is a great website, with hugerange of products. The prices seem reasonable / competitive. i called for some advice one product and it was easy to make contact to a person! The website descriptons could be a bit more uniform ie in terms of size or quality of products, otherwise all good. Thereafter my only complaint is the product took about 10 days to reach me and the shipping cost was on the steep side in reflection of this.
The poles took nearly two weeks to arrive. I rang up the company who promised me a callback in 30 mins which did not happen. I called the next day when they promised a call back the NEXT DAY which again did not happen. The order finally arrived the day after that.
I have been looking for some bay window corner brackets 19mm which are hard to find and very exspensive on other site and shops. The website, checkout was easy to access and the delivery update was great. Thank you
This was my second order from JustPoles, as I'd shopped around and found they offered the best deal and the best range for the products I wanted. I was to be honest amazed when my order arrived so fast - I ordered midday Thursday and my stuff arrived on Friday - and in perfect condition too.
I was really pleased and would recommend to anyone
I am delighted with my curtain poles. They are exactly as they appeared on the website. They were delivered so fast I could not believe it when they arrived within 2 days. I would strongly recommend this company.
I took advantage of the curtain ring sample service which made my choice much easier.
First I have to commend them for their incredibly large range of poles on offer!
The goods that arrived very excellent and was very happy about it, what I wasn't over the moon by was their lack of communication skills. After the order was placed online there was no communication to even mention the dispatch. But that aside I am very happy with the goods that we have received!
Yes I would recommend these guys to a friend and would purchase again, I just hope that they get the communication bit correct via their web order : )
Sharon Newall found this review useful
One finial would not screw into the end of the pole as the screw was too large.
The plastic runner holding the leading carrier was broken on receipt and the remaining part has now snapped rendering it useless. The cord mechanism therefore no longer works.
My order number was SG/109830.
Ordered Poles Monday Morning, Got them next day! In my Living room same day! They look stunning! The staff are really friendly and know their products. Doing more rooms and will be back just poles.
The service provided by justpoles is exactly what you would hope; pleasant, efficient and obliging. I needed to ring up with two seperate enquiries, and each time the people spoken to were helpful beyond what I expected. The items ordered are lovely, and arrived quickly. Other companies could learn about true customer service from justpoles.
Curtain poles were a completely different colour(dark grey) to the photograph (gold/bronze colour) on the website. Also delivery is between 8am and 6pm but the company couldnt provide a guide on when betwen those times the poles would arrive which isnt all that helpful(I have to go out to take and collect children from school for example). Our original order was on 28th Feb and as at today, 19 March I am still trying to return them as the customer service department at Just Poles havent responded to emails and when you ring up, they tell you to send an email to request a return! I wouldnt use this company again, or recommend them for these reasons. On the positive side they do have a very extensive product range and the sales team do know their ranges well so can advise on what poles might be suitable depending on your curtain weight.
I adore my new galleria pole ordered from justpoles.com. It looks stunning and the quality is very high. I ordered made to measure and still received my goods within 5 days! Since ordering I called for samples of another pole and the lady was extremeley helpful. Would highly recommend.
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At Justpoles we feel that we are more than an internet shop, we have sales staff who have fitting and design knowledge, and can offer free advice where needed. Our Guarantee to our customers is, we will always try to fulfil your requirements in a speedy and timely transaction, along with value for money at all times.