I was quite surprised to see these negative reviews here.I can only review from my personnel experience.Having received 3 items over two deliveries i am very pleased with both the service and the products ordered.On both occasions they have kept me informed by e-mail on the delivery schedule which has been accurate on both occasions.The products ordered have been in as new condition and function perfectly with all necessary bits and pieces included.
Terrible experience, waited weeks for items to be delivered although shown as in stock and the indication of an overnight courier delivery. Received 2 x faulty units, no response to numerous emails, then stated item not in warranty, although only three weeks old. This is in contrary to there own terms and conditions. They do not trade in accordance with the U.K consumer laws. My Credit card company is now involved. I would be very skeptical of the numerous positive reviews on there own site, I am sure they have the facility to edit at will. They should be exposed on watchdog.
These people are using fake reviews on their website to promote their products. I purchased Karcher WD 2.200 Refurbished Multi Purpose Vacuum on 7th of August 2013 from them. The product was not as advertised but yet it was functional. So, I decided to keep it. After a couple of days they sent me and email asking me to review the product. So I also mentioned my opinion about the problem. A week later, I saw they have changed my review to "Vacuum cleaner looks brand new and fraction of the retail price,delivery very quick.". They are a bunch of liars who you should never trust!
I HAVE RAISED A WARRANTY REQUEST GOING ON THREE WEEKS AGO NOW, FOR A PRESSURE WASHER I PURCHASED FROM YOURSELVES. STILL NO ONE HAS BEEN IN CONTACT WITH ME FROM THE WARRANTY DEPARTMENT!! I NEED MY PRESSURE CLEANER TO BE FUNCTIONING!! I NO LONGER KNOW WHAT TO DO!! I AM SIMPLY BEING IGNORED!! THIS SERVICE IS RIDICULOUS!!