I made an order from karmaloop.nl, the dutch website of karmaloop. It didn't dissapoint me. My order (a pair of dr martens) arrived at my house 9 days later, and it had to come from Amerika to the Netherlands. Not bad! They're not the best in keeping me informed and they said I would get a track&trace code what was never send to me but they did e-mail me back very fast. I'll recommend it if you want to place an order at the website OF YOUR OWN COUNTRY. I think that will make a difference.
I made an order on the 19th of June 2013 for two items. One was an 'Upper Playground Wall Decal' artwork and the other was a set of cheap party 'Test Tube Shooters' that was stock imported from third parties in the US by Karmaloop. Karmaloop don't actually have any of what they advertise in stock they simply act as the middle man and import the items for you. From looking at the website and its variations I assumed that this was a professional company which I could rely on so instead of ordering straight from Upper Playground I decided to go with Karmaloop. Boy could I have been more wrong.
Firstly the two items took almost a month to arrive when it stated a couple of weeks on the Karmaloop website. When they did the more expensive Upper Playground wall decals arrived badly damaged because the decals artwork had come loose and had been kicking around in the larger box. I emailed Karmaloop and they agreed to take it back and provide a replacement for which they advised might take a few weeks. I patiently waited for a month or so and when nothing had come and no contact had been made I emailed them to ask what the status of the order was. I was told at that point that the item had been refunded and the order cancelled. I checked my bank account and Paypal account and no refund had been made. I got back to them stating this and that I had requested a replacement that I had been waiting all this time for. After a lot of confusion they said there had been a misunderstanding with the warehouse and my item was still on order and to be patient.I waited and waited and waited. Each month or so I contacted them asking the status and the same thing happened each time. Each time I wasted hours with emails chasing them and every time they eventually put it down to poor communication with the warehouse and the order was still being fulfilled.
At this point I thought that this whole thing was due to Karmaloop being completely incompetent. However I soon realised that they were purposely messing me about and keeping me hanging on with a false hope. When late September arrived I contacted them yet again and after I went through this ordeal for perhaps the 4th time I decided it would be much better if I just requested a refund and bought straight from Upper Playground instead. So in the last week or two I have been chasing up a refund for which I have now been told a number of times that a refund has been made and should have been with me within one business day.
I was beginning to lose hope so today I phoned the customer helpline and was met with heavy breathing on the other end and the occasional attempt at saying hello. It was clear from the occasional responsive hello that the representative could hear me on the other end. I tried phoning a few times to no avail so I hung up and went straight into the online chat feature on the Karmaloop website and was met with the same representative called James. I questioned the promises of being refunded and he told me that the latest refund had been processed through Paypal and that because it was coming from a bank account it would take a bit longer. As I have been trading for years I knew this was nonsense as all Paypal transactions are instant or at least show up as pending in your account. Later Paypal confirmed this when I talked to them and said no payment was pending. I asked James how much was being refunded and I got a made up figure which I corrected him on. He then made up this elaborate story that he had talked to accounts who had issued a discount code by mistake instead of a refund and that he was sorting it out now (again).
After all this, I got straight onto the phone to the national fraud department 'Action Fraud' who have taken all the details and are informing the police who will be investigating this further. I contacted Paypal who have also taken down the details. Meanwhile I will be going to the Citizen's Advice Bureau with the full intentions of taking the company to small claims court. I am also going to contact all companies involved with Karmaloop and inform them of this case and ask them to stop trading with this fraudulent company.
If you are considering making any purchase with this company whether big or small, seriously just save yourself the trouble. Don't put my review down as a one off because it is obvious through my lengthy dealings with them that this is systematic and not down to one employee.
UPDATE: A day after I emailed my review to a customer representative and informed them that I would be seeking legal action I received the amount I was owed. Funny that! However to add insult to injury they refunded it the wrong way costing me roughly £2 in fees to Paypal. To avoid this unnecessary charge all they had to do was refund the original transaction, send it as a private payment or absorb the fee themselves. Yet they failed to do this very simple task. At this point I have had enough dealing with them so I am not going to reverse it and get them to do it again. Now I have most of my money back it isn't worth me wasting more time taking them to court. I have left my report with Action Fraud though in the hope that if others have a problem they will have enough evidence to act.
Ordered close for $360. It got taxed big time "Denmark" so i went to the post office and had them return the packet. 6 weeks later, no refund. They ignore my e-mails now, last thing i heard was "we have no refund set up for that order" Never had any problems shopping online, i dont know what to do...
Tom found this review useful
It took 3-4weeks before I recieved my stuff. And I got taxed. With a small amount of what I bought I fking get taxed. The description on the goodwood bracelets are not expressed well. Its kinda small, thought it were normal sized.
Never mind.. All in all, they are bad at shipping. EUROPEAN BUY FROM "Streetammo.dk"
I have never placed an order at Karmaloop. I was in the middle of an order, but decided not to buy. Ever since I have gotten numerous newsletters per email, even though I have unsubscribed 4 TIMES. This is not acceptable in any way and I am pretty sure it is not legal. I wish they would take me off the list, like they write they do... Sigh...
I recently bought 2 items from this website, and I was impressed with the quick delivery of the items. I am so happy I ordered from this website, the product came in a neatly wrapped package. Thank you for the excellent service, and I wlll be ordering more items from you soon. Great website with lots of amazing products.
Jeg bestilte mine ting fra karmaloop her i mandags og modtog dem her idag (torsdag). Havde i alt bestilt for lidt over 1000 kr. og da dhl manden kom fik jeg mig en ikke så glædelig overraskelse. 465 kr ekstra for import moms og fordi den blev taget i tolden. Såååå vær opmærksom på det! Ellers en superfed hjemmeside, og har helt sikker stadig sparret en masse i forhold til hvad det ville havde kostet i dk!
Mikkel Mikkelsen found this review useful
Rigtig hurtig levering. Jeg bestilte en tirsdag, og fredag formiddag havde jeg mine varer.
Jeg var imponeret!
Tingene på siden er billige, og fragt priserne er rimelige samtidig der er masser af rabatkoder du kan benytte så du kan spare på enten tøjet eller fragten.
Dog vær opmærksom på at der kommer direkte told på dine varer, eftersom at pakken bliver leveret med DHL, som opkræver penge når de giver dig pakken.
Mikkel Mikkelsen found this review useful
Hey.. Rigtig fin side, Hurtig levering og super kvalitet..
Det koster ca. det halve af hvad man giver i denmark!
en t-shirt koster 150kr derinde som i danmark koster 300,-+
Og hvis man bruger REPCODE "denmark" får man ydereligere 20% Rabat
Mikkel Mikkelsen found this review useful
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