Kens Yard Ltd. reviews

Kens Yard Ltd. reviews

Excellent
9.0
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Review by confirmed purchaser

First rate service and excellent price

I recently bought a velux window and flashing kit from Ken's Yard. I could not be more impressed. Both were far cheaper than I could have bought locally. I was even more impressed when they arrived the day after I placed the order. I will definitely use Ken's Yard again.
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Review by confirmed purchaser

A clear as glass experience!!

I needed a new velux roof window,to replace my old one which had broken and could not be shut,i checked online locally in Liverpool where i live and found the windows to be rather expensive as well as a delivery charge,i checked kensyard in Scotland and got a brilliant deal,i ordered the window on a Wednesday and it arrived the next day with free delivery,a week or so later i ordered a velux blind and it duly arrived on the stated day,window and blinds now fitted and look brilliant,fantastic customer service from kensyard,i will certainly be using them again and i highly recommend them.
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Review by confirmed purchaser

Five star service from pricing to delivery .

Pleasure to deal with this company - Best price on the internet for the windows we needed and super fast delivery with a difficult to find address with limited access - Absolutely would use them again and recommend.
Thank you.
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Review by confirmed purchaser

Absolutely superb

I bought 5 doors, they were extremely good value for money, arrived exactly when they should have and are very good quality.
Would definitely recommend and will definitely use again.
Thank you
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Review by confirmed purchaser

Don't waste time looking around, go to Kens Yard and save a pound ( or more)

Ordered a velum conservation roof window after searching the internet for the best deal. Kens Yard came up with the best price and I ordered it. Was advised the delivery day by e mail with regular updates of the whereabouts of the window. Received the window 3 days ahead of the advised date and it was installed within a couple of days and looking good. Top class service and will defiantly use Kens Yard again and fully recommend with no reservations. Very informative advice on the phone prior to ordering which gives confidence when making the purchase.

Peter Tunn.
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Review by confirmed purchaser

great communication, quick delivery and very competitive price

would use kens yard again, price very competitive [velux window] prompt delivery on the day they stated. Email query resolved in 10 minutes with a friendly response.
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Review by confirmed purchaser

Catch 22

When order was delivered you have to sign to confirm there is no damage, but your not aloud to look at items until you sign. Once you sign it's not supplier fault if there is damage.
kensyard.co.uk

Reply from kensyard.co.uk

Hi Peter,

Apologies for the confusion on this. As a national online retailer, our returns policy is governed by the manufacturers of the products and the 3rd party haulage companies we use to distribute the goods. The full details are set out in our returns policy on the site. However, to clarify, you are correct that you MUST NOT sign for the goods until you have checked them for damage. Signing the courier's slip is a legally binding signature that the goods have been received in good condition. Who told you not to look at the goods until you had signed? Was this the driver? If so I need to follow this up as that is incorrect and you should not have been told this.

The second element to the returns policy is set by the manufacturer's who will not accept returns of goods that have been opened, unless the fault is a manufacturing fault. In other words, if you have ordered the wrong items, you can only return these if they are unopened. So you must check the information on the box to ensure you have ordered the correct size and style of goods. Once you have checked the details on the box to ensure the products are correct, then you can open the goods to double-check there has been no damage caused in transit, before signing the courier's slip. You legally have 15 minutes to check the goods thoroughly before signing the courier slip.

I hope this clarifies things.

Best Wishes,

Luke Bell
General Manager
Ken's Yard Ltd.
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Review by confirmed purchaser

Fantastic price! Fantastic communication! Quick delivery! Thank you

Fantastic price! Fantastic communication! Quick delivery! Thank you
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Review by confirmed purchaser

1st class customer service

Order 20+ doors. Great service throughout purchase and called when they said they would and kept in constant communication re availability etc. Would highly recommend
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Review by confirmed purchaser

Do what they say.

When you pick your own products service is seamless and efficient. Asking for a quote is verrrrry slow in response. Got mine days after I had a delivery date for the order I placed two days after asking for a price.
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Review by confirmed purchaser

Great service - lovely people

What a great company to deal with! Lovely people on the end of the phone to help with a query. Prompt delivery. 5 lovely doors. Can't wait to see them up. Would definitely use Kens Yard again
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Review by confirmed purchaser

Order delivered as promised, doors not fitted yet but look fine.

Order delivered as promised, doors not fitted yet but look fine.
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Review by confirmed purchaser

Kens Yard - Masters of the ansaphone response

An operation that's ok in theory but falls down badly where communications are concerned. Calls are rapidly answered by a reassuring voice which informs that 'you're being put through to 'one of our customer service advisors'. Then you're dumped into an ansaphone. Useless if you've got a query that needs a quick answer and even more useless if you're perched on a roof trying to work when they finally call back and need to know the order no. which is on the paperwork in the van which is now two scaffolding lifts away.
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Review by confirmed purchaser

Good price and speedy delivery

Bought a velux conservation rooflight which was delivered as promised only a few working days later. Delivered on schedule and the joiner fitted it the following day - perfect!
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Review by confirmed purchaser

doors delivery

promp delivery very goodt
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Review by confirmed purchaser

Use a different delivery company

We had two damaged deliveries
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Review by confirmed purchaser

excellent service

I rang up to find out how the doors looked before I ordered them and the lady I spoke to was very informative on the doors. I ordered them and they were delivered within a week
great service.
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Review by confirmed purchaser

Excellent service , ordered Monday delivered Tuesday fitted Wednesday job done .

Can't fault them best price best service that's all I want from a company. , no messing about
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Review by confirmed purchaser

Thorough service well executed, good communication, fast delivery!

As above with more than 10 characters

kensyard.co.uk Details

About this company

Visit Kens Yard Ltd.

Category

Kens Yard Ltd. is ranked 38 out of 86 in the category Construction

Kens Yard Ltd. is ranked 11 out of 24 in the category Doors and Windows

Kens Yard Ltd. is ranked 10 out of 20 in the category

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