The order was only delayed as I had ordered the wrong flashing kit for the windows. This was spotted by the staff at Kens Yard and they contacted me to check and amend.
I would have no hesitation in recommending them
This transaction wasn't all plain sailing. The doors were not the expected size and we ended up exchanging emails because the right people kept missing each other on the phone.
It looked to me as though I wouldn't be getting my money back. In fact, they were offering a refund despite opening the goods because they recognised their description on the web site was not accurate. When we spoke, instead of emailing, the issue was resolved very easily.
These guys listen to the reviews written on Trustpilot and act on them. They are part of a real business, not the scam merchants you so often find on the internet and eBay in particular.
The imperfect element was our fault. Kens Yard gave implicit instructions to check the delivered item very carefully. We did not unwrap completely, didn't even turn it over as it was heavy. The door was underneath and damaged. Be warned - take the time to unpack and check carefully. Kens Yard were sympthetic and good enough to offer another door. Excellent service. Thank you.
I would definitely recommend using Kens Yard. The customer service was amazing. They were extremely helpful, especially Kaila. They gave good advice, the products arrived quickly and the aftercare was excellent
Kaila, what a helpful Girl she a credit to your company, she went out of her way to find the box of flooring i needed , i did not think i could find what i wanted as about 10 years old Kaila found it within 2 days sent me 2 samples i ordered the one i wanted delivered prompt as promises i can only give Kaila 100% Credit for this and the same for KEN'S Yard, excellent people service anyone wanting flooring out of dat this is the place to go and such nice people nothing too much trouble for them i wish all company were like this you are Excellent Thank Kaila and Ken's Yard for all your help i so appreciate it . Many Thanks Kindest Regards to you all
and i take this chance to wish You one and all a very Merry Christmas and a very prosprous new yeas for 2014
Wanted to order some new doors but had a few questions I wanted to ask first, lady I spoke to on the telephone could not be more helpful even E.mailing more pictures to me. Delivery was arranged to suit and giving me the choice to choose delivery day.
The doors are beautiful and the cheapest I have seen on the net.
Great service and you're kept upto date throughout until good arrived. The only issue I would have is the attitude of the delivery driver when asked if they can wait while I check the product! Apart from that i would definitely use Kens Yard again.
Even though the driver new it was only my daughter at home he just made her move the cars, dumped the doors on the floor on a palet and left, a little help for my daughter to take each one off and put them in the garage would have been nice
We're to start purchased goods from kens yard my first time I have used site will be my last. The order was processed & dispatched no problem
The delivery was something to behold deliveries from hell ended up on two occasions having an argument as to wether the customer had the right to check goods for damage before signing
Regards M stunt
Very Nice Prices and Company To Do Business With, Very Helpful, Keep It Up.
Velux discussed on he phone, bought through Ebay and arrived ten days later. Exactly AS I HAD ASKED AS I WAS AWAY till then.
Lots of clear update emails and used a good delivery firm that let me ask the driver what time he would arrive. Which he did ontime.
Placing order was very straightforward,good communication prior to delivery and excellent quality product which arrived right on time.
First order from Kens Yard and order arrived on time and as ordered. Would certainly use again.
One slight snag. We ordered some laminate flooring with a tube of glue. Whilst it was all really well bubble wrapped, the glue was taped to the flooring before wrapping. As a result, due to some pressure being applied during transit, the glue had split. Still useable but a little messy.
First time we have used Kens Yard . We were delighted with the service,quality,and quick delivery of the flooring. We would definately recomend them to anyone who needed flooring. Many thanks to all the team for fabulous service.
Ordered and purchased with minimum fuss. The website is well layed out and easy to use.
I used the interactive chat facility for one question which was quickly answered.
Highly recommended for price and quality.
easy to contact and sales staff were able to answer questions. All good until it came to the delivery, first it was sent to the wrong address, not great when you have a hole in the roof, a carpenter charging £150 a day sat reading the Sun as there was no velux to fit. Then the courier from DX never herd of them and never want to again ran out of drivers hours so went back the depot instead of delivering the velux. Sometimes it pay to shop local and get what you want when you want it.
From making the decision to buy from Kens Yard to conclusion I would like to say that the whole experience was VERY good.
The initial contact over the phone was a pleasure, the contact by chat on my laptop was brilliant, they couldn't do enough to help. They give 110%
I would reccommend Kens Yard to anyone, They REALLY are a great company all round. They make the whole process enjoyable.
THANK YOU EVERYONE AT KENS YARD.
I ordered an internal door from this company and on arrival it was not what i expected ( i accept blame for that). The door went back on the same delivery truck. I lost my £36 handling charge which i accepted, however the manager also decided to keep another 10% of the cost of the door. That definately put me off from using this company again, and i would advise that unless your are 100% sure of what you are ordering and intend keeping, avaoid this company as they will sting you for as much as they can.
I am 56 and this is the very first time I have bought anything on line. I was always dubious about revealing details etc and reading all about dodgy dealings on the web !!!!!
My view has completely changed after the ease of ordering after finding the right products at the right price, and the excellent way in which Kens yard appointed a person to you to assist with any queries until delivery.
I could also track my delivery with TNT throughout the day and that was beneficial because I didn't need to have all the day off work.
I bought a Velux centre pivot window from Ken's Yard last week. I made a mistake and ordered the wrong size flashing kit. The same afternoon they rang me to confirm the order and told me of my mistake which they rectified immediately. It was so simple. The window arrived with the flashing kit in excellent time and without any hassle. Would, without a doubt, use Ken's Yard again for building materials.
As i Said above.
But also had picked up on a mistake in my order (my Fault) made me aware of it.
It was all sorted out very Quickly.
Will Certainly shop with Kens Yard again
We cannot recommend Kens Yard too highly. Nadya was able to source our chosen doors for us in the desired finish and also secured an unbelievable discount..She recognized we needed them urgently and processed the quote within hours and arranged a timed delivery to our requirements.The young man who delivered them waited while we inspected all 17 of them! They are perfect and the "chippies" are so impressed with the quality and service that they now too are aware of the web site. We will definitely be recommending the Company without reservation to anyone requiring quality products at great prices with excellent customer care.
I researched the whole web for my flooring, and kens yard was the best value by far- with fair priced P&P too- some companies were wanting more than £30 delivery for 2 packs of flooring!
Arrived within suggested turnaround time and was well packaged. A company I hadn't even come across before but I will definitely be using them again. Well done Kens yard!
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