Having explored buying a small Velux window at Castorama and Leeroy Martin in France then B&Q in England, and finding no product and very poor service we looked on the internet and found your site with much lower prices then ideal service.
The best price for Velux roof lights and terrific service! During the ordering process Kens Yard Ltd even pointed out that two of the accessories that I had requested as part of my order for Velux roof lights were not required because the items were included within another element of my order. My order was delivered direct from 'Velux' just three working days after ordering with update emails to let me know progress and target time. Great service by both companies - the roof lights are now fitted and look great.
The order was only delayed as I had ordered the wrong flashing kit for the windows. This was spotted by the staff at Kens Yard and they contacted me to check and amend. I would have no hesitation in recommending them
This transaction wasn't all plain sailing. The doors were not the expected size and we ended up exchanging emails because the right people kept missing each other on the phone.
It looked to me as though I wouldn't be getting my money back. In fact, they were offering a refund despite opening the goods because they recognised their description on the web site was not accurate. When we spoke, instead of emailing, the issue was resolved very easily.
These guys listen to the reviews written on Trustpilot and act on them. They are part of a real business, not the scam merchants you so often find on the internet and eBay in particular.
The imperfect element was our fault. Kens Yard gave implicit instructions to check the delivered item very carefully. We did not unwrap completely, didn't even turn it over as it was heavy. The door was underneath and damaged. Be warned - take the time to unpack and check carefully. Kens Yard were sympthetic and good enough to offer another door. Excellent service. Thank you.
I would definitely recommend using Kens Yard. The customer service was amazing. They were extremely helpful, especially Kaila. They gave good advice, the products arrived quickly and the aftercare was excellent
Kaila, what a helpful Girl she a credit to your company, she went out of her way to find the box of flooring i needed , i did not think i could find what i wanted as about 10 years old Kaila found it within 2 days sent me 2 samples i ordered the one i wanted delivered prompt as promises i can only give Kaila 100% Credit for this and the same for KEN'S Yard, excellent people service anyone wanting flooring out of dat this is the place to go and such nice people nothing too much trouble for them i wish all company were like this you are Excellent Thank Kaila and Ken's Yard for all your help i so appreciate it . Many Thanks Kindest Regards to you all and i take this chance to wish You one and all a very Merry Christmas and a very prosprous new yeas for 2014 Paul Condon
Wanted to order some new doors but had a few questions I wanted to ask first, lady I spoke to on the telephone could not be more helpful even E.mailing more pictures to me. Delivery was arranged to suit and giving me the choice to choose delivery day. The doors are beautiful and the cheapest I have seen on the net.
Great service and you're kept upto date throughout until good arrived. The only issue I would have is the attitude of the delivery driver when asked if they can wait while I check the product! Apart from that i would definitely use Kens Yard again.