Kens Yard Ltd. reviews

Kens Yard Ltd. reviews

Excellent
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Review by confirmed purchaser

quality product at a great price.

Very helpful staff. When making an enquiry as to product specification and price. Swift response. Great quality product.
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Review by confirmed purchaser

Perfect window to internet shopping!

Having explored buying a small Velux window at Castorama and Leeroy Martin in France then B&Q in England, and finding no product and very poor service we looked on the internet and found your site with much lower prices then ideal service.

Well done.
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Review by confirmed purchaser

Great service

Called kens yard after purchase for advice, professional and reassuring response given.
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Review by confirmed purchaser

Fast delivery good service

Good quality product
Fast delivery
Driver very helpful
Unloaded lorry and put them in the house
( 9 Fire doors)
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Review by confirmed purchaser

Great service

Ordered, paid, delivered and communications were all first class
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Review by confirmed purchaser

Great communications and swift delivery.

I was kept informed of every stage of the order and delivery process via e-mail. I was called when the Velux Window was out of stock to keep me updated. Would recommend and use again.
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Review by confirmed purchaser

Ordered and delivered exactly as requested and on time

Was kept up to date with my order a fret it was placed, delivered as per my delivery instructions . Great service and would certainly use again
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Review by confirmed purchaser

No problems, delivered when they said they would,quite unusual in this day and age.

Would definitely deal with them again, every thing went smoothly with no problems.
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Review by confirmed purchaser

Great service from Ordering to Delivery and beyond

The best price for Velux roof lights and terrific service! During the ordering process Kens Yard Ltd even pointed out that two of the accessories that I had requested as part of my order for Velux roof lights were not required because the items were included within another element of my order. My order was delivered direct from 'Velux' just three working days after ordering with update emails to let me know progress and target time.
Great service by both companies - the roof lights are now fitted and look great.
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Review by confirmed purchaser

Great service and attention to detail

The order was only delayed as I had ordered the wrong flashing kit for the windows. This was spotted by the staff at Kens Yard and they contacted me to check and amend.
I would have no hesitation in recommending them
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Review by confirmed purchaser

Its good to talk when you have a problem

This transaction wasn't all plain sailing. The doors were not the expected size and we ended up exchanging emails because the right people kept missing each other on the phone.

It looked to me as though I wouldn't be getting my money back. In fact, they were offering a refund despite opening the goods because they recognised their description on the web site was not accurate. When we spoke, instead of emailing, the issue was resolved very easily.

These guys listen to the reviews written on Trustpilot and act on them. They are part of a real business, not the scam merchants you so often find on the internet and eBay in particular.

Recommended.
kensyard.co.uk

Reply from kensyard.co.uk

Hi Tony,

Glad we could get this resolved for you and apologies for the mix-up.

Best Wishes,

Luke Bell
General Manager
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Review by confirmed purchaser

Good communicator, good product and helpful when something not quite perfect.

The imperfect element was our fault. Kens Yard gave implicit instructions to check the delivered item very carefully. We did not unwrap completely, didn't even turn it over as it was heavy. The door was underneath and damaged. Be warned - take the time to unpack and check carefully. Kens Yard were sympthetic and good enough to offer another door. Excellent service. Thank you.
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Review by confirmed purchaser

Excellent service

I would definitely recommend using Kens Yard. The customer service was amazing. They were extremely helpful, especially Kaila. They gave good advice, the products arrived quickly and the aftercare was excellent
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Review by confirmed purchaser

excellent

Product great delivery as stated great service
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Review by confirmed purchaser

KEN'S YARD KAILA

Kaila, what a helpful Girl she a credit to your company, she went out of her way to find the box of flooring i needed , i did not think i could find what i wanted as about 10 years old Kaila found it within 2 days sent me 2 samples i ordered the one i wanted delivered prompt as promises i can only give Kaila 100% Credit for this and the same for KEN'S Yard, excellent people service anyone wanting flooring out of dat this is the place to go and such nice people nothing too much trouble for them i wish all company were like this you are Excellent Thank Kaila and Ken's Yard for all your help i so appreciate it . Many Thanks Kindest Regards to you all
and i take this chance to wish You one and all a very Merry Christmas and a very prosprous new yeas for 2014
Paul Condon
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Review by confirmed purchaser

Best customer service I've ever had

Wanted to order some new doors but had a few questions I wanted to ask first, lady I spoke to on the telephone could not be more helpful even E.mailing more pictures to me. Delivery was arranged to suit and giving me the choice to choose delivery day.
The doors are beautiful and the cheapest I have seen on the net.
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Review by confirmed purchaser

very helpful

very helpful prompt service everything arrived on time
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Review by confirmed purchaser

Very helpful customer service and prompt delivery.

Great service and you're kept upto date throughout until good arrived. The only issue I would have is the attitude of the delivery driver when asked if they can wait while I check the product! Apart from that i would definitely use Kens Yard again.
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Review by confirmed purchaser

Good price, delivery in time, bad service upon delivery

Even though the driver new it was only my daughter at home he just made her move the cars, dumped the doors on the floor on a palet and left, a little help for my daughter to take each one off and put them in the garage would have been nice
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Review by confirmed purchaser

brilliant service

contacted them by phone and were very helpful would definitely shop there again

kensyard.co.uk Details

About this company

Visit Kens Yard Ltd.

Category

Kens Yard Ltd. is ranked 38 out of 86 in the category Construction

Kens Yard Ltd. is ranked 11 out of 24 in the category Doors and Windows

Kens Yard Ltd. is ranked 10 out of 20 in the category

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