Very good to deal with. Excellent price. Would use age. Only little announce which was not their fault. Was told it was arriving on Wednesday by courier company did not arrive till Thursday.
I ordered a Velux from Ken's Yard, I made a mistake on the flashing kit which they rectified without question and the items were delivered on time and in good condition. Great service and value for money.
Two Velux flat roof windows were purchased, two very good, high quality products. The items were purchased after receiving a very competitive quotation. The sales team were very helpful and the process was quick and easy. The delivery was quick and efficient. Would highly recommend and will use again when required.
The web site is comprehensive and easy to use; it includes detailed specificatons and guidance. Prices are the lowest found for roof windows and information about deliveries is provided promptly by phone and followed up by email. Difficult to criticise any part of Ken's operation.
Helpful telephone support. Ordering relatively simple. Once order placed - you receive an email to confirm and another to say that your delivery date will be confirmed shortly and then you don't hear anything.
Be prepared to chase your delivery date because if you don't I'm not convinced the order would arrive.
Kens yard is a well priced one stop shop with excellent customer service. I have no problem in recommending them. I never fill out these forms, but have bothered to take the time as I have been very impressed by the team, especially Caroline in Scotland!
On a Wednesday, we needed some velux windows and flat roof kerbs delivered by Monday to keep works going. Kens yard gave a good quote (cheaper than directly from Velux) - were flexible to change a window size before the order and had it processed the same day. Arrived on site by Monday - splendid!
Hoppe / Arrone are one of the best brands for architectural quality door latches, locks and so on, but most online retailers have only the commonest of their products. Kens Yard had the lot - every variety that I had so much difficulty sourcing.
And delivery was excellent - allround A1 preformance.
The product is very good quality, we received great service and delivery. The instructions we in diagram format which was very time consuming for someone who hadn't fitted one before. It would of been a lot easier if it had written step by step instructions.
say no more !!!!!
The transaction started smoothly with the company offering to sell us the flashing kits to go wih the very competitively priced Velux nwindows, they even offered to price match their competitors. Things started to go downhill when only one window arrived and 4 days before it was supposed to and to the wrong address. The flashing kits where then claimed to be on a different transport to the remaining window and should have arrived to site on Monday (the original and requested delivery date) so that my roofers could fit them. They did not arrive at all that day despite us being told they would be on site before 9.30am. The other window was at that point still being claimed to be on a third transport. The order arrived as one at 2.30pm on Tuesday afternoon. We had to pay our roofers for the Monday when they could have been doing other paid work. The savings on the cost price were nothing in comparison to the £420 loss of having 2 roofers tied up doing very little for the day.
I phoned first to check availability and delivery time of item. Very helpful. You do have to order online though, no telephone orders. This was very easy and as promised on the phone my purchase arrived next day.
Will definitely be using again.
Ordered a velux window, Flashing and Blackout Blind. Apparently I ordered the wrong Blind but phone call and email from Kensyard put me back on track. They advised which blind I should have ordered and even helped me choose the colour. Every twist and turn was covered by an update on my order. Everything arrived together as planned. Window and flashing fitted now but yet to fit the blind. I have other velux windows to replace and will definitely use Kensyard again. Thank you.
Excellent delivery and value. Recieved yesterday and is inplace and working. Recommended
I was going buy these doors locally, but decided to take a chance with an Internet order for 13 doors. Pleased I did because they were delivered quickly and a lot cheaper too. Girl called Kaila was excellent and answered my questions promptly when I needed her. If you need doors these guys are a good choice.
Looking online for Krono laminate flooring, found the best price to be from Kens yard and with very resonable delivery charges too! delivered quickly and was top quality as described, plus as a bonus came with 30Mtrs of 'Quickstep' underlay free! Will be using Kens Yard again.
Using Kens Yard is simple and easy.
Very helpful people when dealing with questions and queries.
Only let down by Unhelpful out sourced delivery company who were too quick to pass the blame for not following instructions that were attached to orders. (Night Freight 1 Start for customer service.)
I`m so glad that I found my goods at Kens Yard Ltd.
They had to order them in as a special order but that was no problem.
They gave me a delivery date and that was when the goods arrived safe and sound.
The goods were spot on and cost a lot less than they would have from some places.
I`m 100% happy. In my opinion a trustworthy company.
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