I have previously bought Kenwood Chef and was very pleased with product, recently bought FP920 food processor and initially happy with it, first time I used the whisk it broke and frankly quite shocked at the poor quality and 'flimsiness' of it, as not a cheap machine! Contacted their customer support to say how unhappy I am with quality of machine and whisk in particular and asked for replacement whisk as minimum, but as relatively new and had registered etc. I would prefer to return/replace machine. Got a fairly unsympathetic reply saying no replacement would be sent, would have to buy new whisk as I had 'misused' the whisk and pointing me to instructions which says the whisk is only to be used for eggs and sugar only and no reference to my complaint that quality of machine not what I expected from Kenwood and price.
I accept I hadn't read instructions, I guess I expected a food processor, particularly a Kenwood costing over a £100 to be able to whisk soft butter and sugar! which I don't think is unreasonable! Frankly, I have seen better quality plastic whisks on a child’s toy, so this, along with unsympathetic response to me as a previously happy Kenwood customer, means I shall not be buying a Kenwood again!
To reply as a company, please sign up here.