One of the worst companies you will come across, My issue has still not been sorted. I have not received my goods and I am dealing with PAYPAL now. I have bought before off them , but I did not realise when it comes to a problem like none delivery, you have got to see there reply's.. I am sure they employe Children to answer your questions...MY ADVICE>>KEEP YOUR HAIR AND DONT TAKE THE RISK OF ORDERING>>>> I think I have lost my money ,but I will wait and see.
I saw a deal for 2 pairs of fleece lined leggings for £8 and thought they would be nice for the chilly days. Ordered on 15th December and a couple of days later paid the £4.99 p&p to a Fish Called Geoff. On 9th January I sent an email asking when to expect delivery - no reply. I then contacted KGB and after 5 days got the most insipid response imaginable. This went on for a couple of weeks until I reported them to PayPal before the 45 day deadline was reached. PayPal have now sent me an email saying that they have investigated and found in my favour and have refunded my money. Please, please, please - anyone out there having trouble with this dreadful company, report them to PayPal before the 45 days is up as that is most likely the only way you will get a refund.
Ordered 3 smal items and was charged 6 GBP shipment costs per item (total of 18GBP) when the items where actualy sent in one smal envelope 2nd Class via Royal Mail, which would have probably cost 2,90GBP. Contacted sender - advised to contact Kgbdeals. Contacted customer service of Kdbdeals, got template response and was advised to contact the sender direclty. Doesnt seam that they care at all.
On one day I made four purchases from KGB deals. As yet. I have received NOTHING despite paying in full and then paying postage to merchants on top of the cost. I have had a run around with trying to email and getting no responses or inappropriate delaying responses. This company needs investigating. Does anyone have any contact numbers for managers since I tried 0800 0118012 and all that this number did was refer me back to email before being cut off.
Shocking practices and I think we should be making a representation about KGB deals.
I accidentally ordered 3 of one item on sunday night. It is Thursday and I have since sent 2 emails trying to cancel 2 of the 3 items. Their website clearly states they will get back to you within 2 business days but do you think I have gotten anything back from them to acknowledge my problem? No! I have purchased things from them before but I will not make that mistake ever again!!
Usually I check sites before using them but I got swept up with Christmas online and ordered some light up coasters through this site using A Fish Called Geoff who I shall review separately on here. What a load of crock! It took approx 4 days for the vouchers to work instead of 24 hours and when they did it took a month with no acknowledgement emails from either company. I finally got an answer from Fish called Geoff to say my item was shipped and would arrive first week of December. They arrived approx 5 days later in two small jiffy bags (I stupidly ordered two sets I thought they looked good) and paid £5.99 each(£11.98 in total) postage for something that a first class stamp would have covered. The coasters were not coaster just small cardboard discs which looked like they had been cut out of a cardboard box which lit up when the button was pressed, the size of a 50p. They were all green not the different colours I was led to believe and one didnt work. KGB have not responded to any emails and there is no number to call and the stupid thing is I also paid for these on my debit card, bad mistake as I have no comeback, if I had paid credit card I could have got them to back my case as the item was misleading and not what was advertised. A lesson learnt for me, do not get caught out, never use this site.
Bought 2 deals: 1) at the beginning of Nov 13 which never arrived & for some reason KGB seem powerless to want to solve. Needless to say the issue is still ongoing & I'm still waiting for my money back 2) The main product description was different to the small print, product took 1 month to arrive & KGB, when they did respond are not interested.
Awful awful company. My goods never arrived, I've chased countless times and they keep lying saying 'oh it's been shipped now and be with you within 2 days.' The first time I asked for my £7.99 postage to be refunded, given I paid that because it said delivery within 5 working days and 2 weeks later I'm told it hasn't even been shipped yet.
I've since sent repeated requests for a full refund as the item still hasn't arrived and they conveniently don't give you a phone number or direct email. They've taken £46.99 from my account within hours of me making the order, most decent companies don't take the money until they've shipped the order, some not until you've actually received it.
Unfortunately for this company, I work in the media so will not be letting this go and will be spreading the word far and wide how utterly crap they are.
In recent times I bought a voucher through KGB for a Body massage with Beauty by Zan in Holloway Road. I made a formal complaint about the poor administrative and record-keeping skills of this merchant, Beauty By Zan. Accordingly, I requested a full refund. In brief, when I visited the merchant Beauty by Zan on Thursday 19th September 2013 I was told after I undressed that, according to their records my appointment was on Tuesday 17th September. I then had to dress and leave utterly humiliated, despite my protestation that the error was not mine, and it was the merchant who had made an incorrect entry into their diary. I can a scan of my diary that clearly shows my appointment is entered on the 19th September.
Interestingly, and of critical relevance, upon review of my diary, I provide additional evidence that this is not the first time that I have been a victim of this merchant's dreadful administration of their appointments. On 4th October 2012 I purchased a voucher for a combined facial treatment together with back, neck and shoulder massage. This was redeemed on the 8th March 2013 and the appointment made for 2pm on the 26th March. I arrived promptly at 1.55 pm on the 26th March. At the salon I was informed by the merchant that I was double-booked and that they had incorrectly allocated two clients for that single time slot. The merchant abruptly announced that I should leave and make another booking. I was extremely unhappy about this unprofessional way in dealing with their error given that I had travelled some distance for my appointment. Fortunately, the other client, who lived locally made the very kind gesture of allowing me to take the appointment as travelling was not an issue for her. Again, I can provide a further scan of my diary that shows the entry for my appointment on the 26th March.
I wonder how many other clients have been subjected to similar problems because of this merchant's inability to manage its apppoinment timetable?
I would like to add that for many years I have been receiving various beauty treatments and massages at least twice a week from many different salons, and I categorically state that I have never been subjected by any of these to such a bad experience as that at Beauty By Zan. I should also like to add that the issue is not primarily reimbursement of the £12 fee. Indeed, I regularly donate money to charity, cancer research, sponsor a child, and willingly give my time in helping to feed homeless people and give comfort to the aged. Rather, and I want to be emphatically clear on this, it is the total lack of professionalism and courtesy displayed by this merchant that must be addressed. After numerous emails exchanged with KGB. KGB just keep telling me that the merchant said my appointment was on 17th September instead of 19th September!!! Then I got PayPal involved and refunded ne the £12. This reflects very badly upon the selection criteria of merchants by KGB and the ways KGB handle disputes!!!!
Honest and trusting people like myself should not have to endure this kind of treatment.
I bought a weekend away voucher for my inlaws for their wedding anniversary at the end of January 2013, and it was valid for a whole year. They booked a weekend away at the end of Feb for this weekend. Turned up today, and the hotel has gone into liquidation!! What a joke KGB deals are. Did they let me know the hotel had gone bust? No they didn't but they were quite happy to take my money off me. Beware anything they are selling on this site will either be faulty, not delivered or the company is struggling, and go bust. I have had nothing but trouble with various purchases and I now refuse to buy anything off them.
I used my voucher nearly 2 months ago and contacted kgb deals CS after I hadn't received anything a few weeks later. It took them nearly 2 weeks to get a response from the merchant who said it had been shipped. So I told them again that I hadn't received anything, another several days later they say the merchant shipped a replacement. That was nearly 3 weeks ago so I emailed them again about 6 days ago and haven't received a response. I tried calling them today and all I got was an automated message saying "our advisors are busy helping other customers, please send us an email". I can't get my money back through my bank because I used PayPal and PayPal won't give me my money back because the 45-day-period has ended. I use groupon, wowcher, etc all the time but kgb deals has been my worst experience with any online purchase so far.
KGB Got me a refund and were responsive - so as a company they are good - but they should allow an option to review the products/offers so people can voice their opinion and help other beware of scamming companys - like my experience with JACKIE & CO SHELLAC MANI & PEDI So heres my review of JACKIE & CO SHELLAC MANI & PEDI below:
I had a voucher booked for Shellac Manicure & Pedicure via another voucher website. I called two week sin advance to make my appointment. This was to be the day before my wedding day. The day arrived, and i called at 2pm to confirm my appointment which was for 5:30. The lady on the phone said yes thats all fine. I arrived at the salon, and a really rude lady came to tell me i didn't have an appointment and that she had a client so she couldn't deal with me. I was gobsmacked and started to explain that someone had confirmed that afternoon and i even showed the call i made on my phone. She was absolutely dismissive and didnt want to hear a word i was saying. I continued to speak and she literally TURNED HER BACK AND WALKED AWAY FROM ME!!!!
Well, that is the worst thing she could have done. I erupted into a fit of anger and created a scene (very unlike me) . She certainly got a full mouthful from me and so did the owner of the salon - Adima, who defended his rude staff and had very little to consolidate for the whole situation.
I am now getting a refund for my voucher - but wow - awful experience and disgusting staff.
I purchased the deal from My Diet Loss. I had a few issues as i was putting the wrong code into the My Diet Loss website. When i called they were very helpfull and i recieved my order the very next day. I have started the plan and the products are the best diet meal replacment packs i have tasted. It is also the best variety i have seen so far. Cant praise the office staff at My Diet Loss highly enough and the delivery was excellent - well recommended!!!!
I ordered my print from digitalcanvasprinting.co.uk it never came, I was told it was coming in 10 days and apologies but the owner had been very unwell, it never came, then they didn't seem to know anything about it, then it was on its way, then it wasn't coming and I would get a refund, then he can't refund my postage as he hasn't got any cheques.
Does anyone know how to legally pursue this company? I am now at the point I do not believe he was unwell and feel it is a disgusting excuse to use one people!
Deal companies should have a responsibility to check the companies are legitimate and able to deliver the goods.
I also hate the KGB system of making a complaint, your cant just email or talk to someone. I will never use them again. When I have had problems with living social deals I have managed to easily contact someone that resolved it quickly.
The deals is completed rip me off . I purchase 2x Three-night Barcelona via Clear Sky Holidays. Holiday actual cost only worth £234 but they charge me more than £400. After you purchased the deal via this site, you are unable to request refund. The only way is you have to paid extra surcharge as Clear Sky Holidays demand. Otherwise, your deals will be dismissed. I am so so regret to buy this holiday via KGBDEAL
|I can't speak more highly of this company - my husband and I were due to go away this weekend and because of the adverse weather conditions had to cancel at the last minute. The hotel were unable to move our reservation, and KGB couldn't have been more helpfu. They have provided a full money refund, which is now in our bank account. I would definitely use them again. 5 star service - thank you:)
(CUSTOMER SERVICE NON EXISTANT ) and I ( DID NOT RECEIVE MY ORDER ) , DO NOT PLACE AN ORDER WITH THIS DISPICABLE COMPANY . YOU WILL BE LUCKY TO RECEIVE WHAT YOU ORDER !!!!!!!! READ THE REST OF THE NEGATIVE REVEIWS ON THIS SITE . WHICH CONFIRMS MY OWN COMMENTS .
i bought 3 lots of gillette razors in february which i have still never received yet & to top it all i purchased them for friends & family who are furious & i have only received 2 confirmation e mails can any1 give me a fone numbi 4 kgbdeals as av emailed them numerous times & i huv not had a reply
I tried to get a refund for an unused voucher within their cancellation period and was given numerous excuses for delay, trying to take me over the time. It took 6 weeks and a registered letter thretaening small claims court for them to move. TRY IT Just send them a threat of small claims court and you will get a response.
WOULD NEVER USE AGAIN, THERE ARE PLEANTY OF OTHER VOUCHER SITES