I ordered a made to measure kilted skirt for Christmas and got a beautiful quality product. Delivery to Germany was also perfect in time. I am absolutely delighted!
Thank you so much!
Ordered twice with Kinloch Anderson.
First time everything went all right, next day despatch and quick delivery.
The second time however... Well, I still did not receive my item...(even if the event for which I ordered the item is already in the past and I had to do without it).
Sent an email to the customer support asking for the information and stating the reference number of my order, 2 days later received a reply which was actually for someone else, based in Germany and who ordered another item! Lack of organisation and focus, that's it. I work in sales business as well so understand quite well the challenges of tight timeframes, but this neglecting approach is just upsetting. Customer orientation is everything!
Staff were always exceptionally helpful whenever I phoned for advice.
But this is over shadowed by my great disappointment in the tweed fabric swatch which I ordered (at cost to me!!). The appearance is significantly different to that online, and while I realise colours can look different, the sheer difference is unacceptable I'd say.
I will be following this up with the company, and I would hope for as good a level of customer service as I received previously.
We were looking for a set of hunting cups as a present and had seen some in outdoor & gun shops. Did an internet search and the flask/cups presentation from Kinloch Anderson came up which looked better value to what we had seen. Ordered over the internet with free standard delivery (1 week). Arrived in two days. Delighted with product. Excellent all round
Wanting the very best present for my husband for Christmas my choice of
suede jacket speedily arrived, a quality product, beautifully wrapped and I am delighted.
Thank you Kinloch Anderson staff for helpful advice and I have confidence to
order again from the catalogue and maybe a wish that a visit to view The House of
Bruar may be possible in the New Year.
Ordered for standard delivery on a Tuesday and received on Friday which is not something you get very often nowadays.
I bought pure new wool tartan scarves for gifts. The quality is superb & came with gift packaging that will make them extra special. Might have to keep one myself...just to check! Delivery was extra quick too.
As an American male, I hate shopping. Spend as little time as possible doing it. The Kinloch Anderson website helped me get in, get it done and get out. Being married to a descendant of the Clan MacDonald, I was able to easily find her a nice scarf with one of the MacDonald tartans. I hope this will hold her until I can bring her to Scotland. (Shhh! That last part's a secret.) I am a happy Kinloch Anderson customer because they actually seem to want my business!
My order arrived very promptly, wrapped in an attractive card envelope. The product - a Douglas tartan scarf - is just as I'd hoped. It's a gift for someone so I'm pleased it is of good quality. All in all, I would rate my experience of Kinloch Anderson as excellent.
Good service on line - thought scarf was lambswool as advertised on the website but when arrived it was wool - they sell the wool ones in local shop and I had thought it was different but obviously just the same. Good delivery information and well wrapped in post.
I live in the US and had been looking for a specific tartan for a ladies kilt. After much searching I found that Kinloch Anderson had the ancient tartan I was wanting. I contacted them by phone and they were very kind and very helpful to speak with. They said they special order kilt would take about eight weeks. I phoned on week six to see if it might be done earlier. They assured me they would do everything possible to get it to me by a certain. date. To my surprise it came much earlier that expected and Kinloch Anderson went over and above my expectations. Thank you so much for taking pride in what you do as a company and for producing very high quality Scottish goods. I could not have been happier. Thanks again
This is really good quality stuff - every bit as gorgeous as Mulberry or other designer brands, but a fraction of the price. Beautiful colour matches and really homely. I'd like to revamp my entire house with these lovely pieces! Both times I opted for standard post and received my packages within 48 hours - that has to be a first!
After contacting Kinloch Anderson through their website, this beautiful fabric arrived quickly after us spending countless hours previously attempting to find my fiancé's family tartan.
I wouldn't hesitate to contact this customer friendly team who will provide service with a genuine willingness to help.
Thank you again
From online ordering, using the helpful size guide, to receiving product promptly you seem to be second to none. Shade,size etc. exactly as advertised. I will be recommending you to anybody interested in high quality products.
I have just received my special order ka kilted skirt and I'm thrilled! The fit is perfect,feels like a glove,it's been beautifully made,the cloth is top quality and the tartan is even better than in the photograph.I had a very good experience with your firm,and I especially wanted to thank the lady at customer service(I think her name is Joanna) for her patience and kindness helping me sorting out problems with sizing and with the fact that one of the tartans I chose was discontinued. The friend I was ordering the second skirt for is now so impressed with mine that she is going to order one for herself even if she couldn't get it with my order. Thank you again and I'm probably going to order another skirt from you as soon as I've decided about the tartan and style.
I used Kinloch Anderson because they had my husband's very unusual tartan. On ordering there was no confirmation of how long it would take to get, and there was no communication whatsoever from the company after placing the order. When I chased the order over a month later it was all of a sudden ready to be shipped the same day. It was a small quantity so I suspect it might have been forgotten...
I am absolutely delighted with my kilt, beautifully made by experts, and with the "accessories". The website is excellent, helpful and easily navigable. I made use of the "London appointments" facility, meeting Nathan at the Caledonian Club to be measured up and Craig to collect the finished article. They could not have been more helpful or professional. Outstanding service.
I found Kinloch-Anderson sells Inverness Capes on there web site. They have a vast selection of fabric to choose from, no Harris Tweed however. I requested sample of blue lovat tweed. Sample promptly shipped / received and I placed order. The garment arrived in 6 weeks. It is not exactly as pictured on web site - slightly longer coat than model on web site and the cape has three buttons on front of cape. None of these are bad things but a little annoying as I think the photo should be what you are going to receive.
Very high quality - recommend purchase. Suggest to ask for a real photo of the garment vs. photo shop image on web site
I wanted a tie in a less common tartan, went on to Kinloch Anderson website, found what I wanted. It arrived 4 days after I ordered it, so I was impressed with the service - and the range of products on offer.
Easy to work through your payment system. Excellent delivery. Goods were beautiful.
First Xmas present for my Wife. Being an 80 year old Glasgow man I of course tried
to get R.W.Forsyth.and luckily got you instead. Thanks for yoour help.
The website is very intuitive and easy. I like the choice and everything from product to service is what I was expecting from your Company. My shipment was sent and received very quickly. Actually much quicker than indicated in your website.
The product I received is conform to my expectation. The quality is great and I will surely purchase again from you.
I also liked your packaging and marketing. It is very "British" and add emotional value to my purchase.
Thank you very much.
I had long wanted a sash to match my husband James kilt when we are Scottish dancing, but found it difficult to source, until I found Kinloch Anderson on-line. Finding the tartan was a simple task, and I was able to pay by pay-pal which made it so easy. I have just received my sash, and it is much nicer than I ever expected - quality shows!
I am looking forward to Thursday now when we have a wee demonstration to dance at locally here in Donegal. Thank you for your help when I rang to confirm the delivery details, lovely accent by the way!
Very pleased to have been able to find the tartan ribbon I needed for my brides wedding cake. It was very resonably priced and although delivery said 1 to 2 weeks it was with me within 4 working days. Excelletn service. Thank you.
It's a great skirt - really well made and true to size. It will look good dressed up for evening or for smart casual. Customer services rang me as I made an email enquiry and they were very helpful. Highly recommended.
Nice firm but on internet shopping need to improve communication re expected delivery time and date
The skirt is very good, I had some questions on which I quickly received answers. Despite various metric systems the size was ideally suited. Delivery from Scotland to Russia took place in 5 days. Thank you for my beautiful skirt. It is very qualitative thing
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