My initial dealings with KA were very positive and the staff were very helpful over the phone. However, we did have some bumps in the road. We were never issued with an order number from our online purchase, which meant chasing the delivery was complicated. The kilt we purchased arrived 2-3 weeks after we were assured it would be delivered (thankfully the order was placed well in advance of our wedding). When the kilt did arrive, the waist was far too tight and we had to have the buckle removed and replaced at the last minute to adjust the fit. That said, the quality is excellent and we are delighted with the kilt, which will last a lifetime.
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Thank you for your comments, we are delighted that you are happy with your Kinloch Anderson kilt and are glad that eventually everything worked out for you, However we sincerely apologise that you experienced difficulties throughout the order. We will investigate the process taken with your order to try and ensure complications like this do not happen again. Thank you for taking the time to send us your feedback and we really hope you have a wonderful wedding!