Very professional, good communications and went the extra mile to get the order out.
With an excellent reputation, good website and extensive stock, Kinloch Anderson seemed a good place to buy an article of traditional headwear. They are also Royal Warrant Holders, which is normally a coveted mark of high standards.
Purchase was easy and delivery was given as a week. One slightly annoying glitch on the website was that none of the many available colours were annotated but are simply shown as un-named swatches. This involved some judicial guesswork. Colour descriptions would be helpful. (The colour selection dropdown is incorrectly marked 'Size'). Although sizing guides are provided for other items of clothing, it would be helpful to have headwear sizing advice on the website .
A week after purchase I called for a progress report as the item was required for a particular occasion. Joanna took my call and was kind enough to ensure that the item was sent RMSD. It arrived the following morning and all was well.
Good overall service, excellent quality - but do leave some extra time for order fulfilment.
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