Lovely service via telephone but very disappointed by swatches we ordered
Staff were always exceptionally helpful whenever I phoned for advice. But this is over shadowed by my great disappointment in the tweed fabric swatch which I ordered (at cost to me!!). The appearance is significantly different to that online, and while I realise colours can look different, the sheer difference is unacceptable I'd say. Very disappointing. I will be following this up with the company, and I would hope for as good a level of customer service as I received previously.
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Many thanks for your feedback. We are pleased to hear that you were happy with the service offered at Kinloch Anderson but disappointed with the swatch ordered. We have just sent you an email directly to discuss your order with you further.