I am very satisfied of my purchase although I had to wait a very long time (14 weeks). When I inquired about the delay, I received an answer promptly.
It is the first order I have done online in this shop, and I find it difficult to choose certain details (weight of material for instance, "true" color...).
Having already bought 4 kilts from Kinloch Anderson, I know that although it may cost a little more than their competitors, the end result is excellent. The service in the shop is second to none and ordering online was straightforward and easy. Great service all round.
clearly this is a very well organised shopping website. A lot of thought has obviously gone into providing efficient and cost effective service for customers who cannot make it to Edinburgh.
Received in just a couple of days, very impressed, looks Classy, easy to operate, haven't given it a complete road test as yet, but looks as if can stand some pretty rough weather conditions.
Mum is 80 this year and so a Special party celebration is in progress. A piper to bring her in with her favourite tunes and her cake adorned with Fraser tartin ribbon from kin loch Anderson. A tribute to her heritage that she fiercely protects!
Everything was dealt with in an extremely professional manner. Website easy to access and understand and the goods were delivered earlier than first promised. Have no hesitation in recommending Kinloch Anderson and will certainly use them in the future.
I always trust Kinloch Anderson products. I first did two lovely skirts during my trip on the Royal Scotsman and i felt a warm welcome at the shop in Edinburgh.
I would continue buying online as i only have a great experience. Nice products, good quality and good delivery.
I realised I needed a new kilt for a forthcoming wedding when it became clear there was no way I would fit into my previous kilt! But now with only weeks to go to the wedding I can't deny that excitement was starting to turn to despair! Cue Kinloch Anderson, whose was amazing service, followed by even more amazing product, has saved the day (or at least WILL save the day, as the wedding is next weekend). Thank you KA for providing the full package, and I'm looking forward immensely now to next weekend.
Ordered a small amount of ribbon to decorate baskets to be used at our wedding. Order was received and confirmed within minutes, very quick delivery and carefully packed. Hope to use this company again
My initial dealings with KA were very positive and the staff were very helpful over the phone. However, we did have some bumps in the road. We were never issued with an order number from our online purchase, which meant chasing the delivery was complicated. The kilt we purchased arrived 2-3 weeks after we were assured it would be delivered (thankfully the order was placed well in advance of our wedding). When the kilt did arrive, the waist was far too tight and we had to have the buckle removed and replaced at the last minute to adjust the fit. That said, the quality is excellent and we are delighted with the kilt, which will last a lifetime.
I ordered a jacket, but I felt I got the wrong size, I sent the jacket back and had the correct size within two days. Extremely pleasant on the phone a delight to deal with.
Thanks Guys. Rich
Details of your order are double-checked and alternatives suggested if necessary, which is done tactfully and purposefully. This is all the more important when you are ordering made to measure clothes, especially items you are not accustomed to wearing.
Delivering the order was also much faster than anticipated.
I bought my son a full highland dress for his 21st birthday and we gave him a key ring in the shape of a sporran too. However, he was on holiday in Norway and lost his keys and favourite key ring, so I sent for one to kinloch Anderson over the Internet. The service was really efficient and it arrived two days later! My son was delighted!
I've just received my kilted skirt from Kinloch Anderson and I immediately ordered a second one. I'm very glad with it : well cut, beautiful fabric, delivered in time....
I appreciate too the possibility to get advices given with a great kindness
Firstly I'd like to say how deeply impressed with the kilt I am. It was produced as promised to the timeline of my event and fits perfectly. I did however have issues with the delivery. I was not in the flat when the package was delivered last week and instructed my flatmate to receive the package on my behalf however the courier couldn't deliver it despite my flatmate being in the flat at the time. This involved me having to do a 2-hour round trip to Glenrothes before going to my event in order to pick it up. In all honesty I might as well have come to Edinburgh to your shop and picked it up directly myself. In essence my kilt was NOT delivered to me and the option of picking it up at the depot was absolutely unacceptable. This has marred my kilt purchase and it caused a massive inconvenience. I appreciate this is not Kinloch Anderson's fault directly and I'm sure this is an exceptional circumstance however if I am to pay for the delivery of my product and it hasn't been delivered then this is a failure. I would like to point out that I did receive the answerphone message from yourselves so again I am not blaming Kinloch Anderson rather their choice of courier.
Today I received my swatch sample of my family tartan. It was well packaged, and shipped in a timely manner...I am extremely pleased by the size of the swatch...I expected something much smaller.
The colors in the pattern are vivid, and the quality matches all the company claims.
I would highly recommend Kinloch Anderson...
Good selection of products, including an excellent range in colours and types of the knee length socks I was looking for, easy to navigate web site, and very prompt delivery. Scottish efficiency at its best!
Ordered Kilt Outfit Carrier. Very pleased with product design/construction. Sevice including order processing and international shipping - was excellent.
My tartan ball gown skirt is one of the most beautiful gowns I have ever owned. It exceeds my expectations - which were quite high, due to Kinloch Anderson's exceptional international reputation. My daughter said that I look like a princess with it on!
Every part of the order process was clear and easy to follow, My gown arrived sooner than I had expected that it would.
I am most pleased with my Kinloch Anderson tartan ball gown skirt.
Kinloch Anderson are a superb company. I came across them by doing a google search. Found they offered exactly what I wanted. Their online shop is very easy to use. My order was acknowledged and delivered in super quick time. I have told my Facebook Page followers as they all like the tartan I ordered! Excellent service. I shall be placing more orders.
Although I was just ordering a swatch of tartan fabric, the order came through as promised. I'm especially impressed that it came through Registered Mail on the U.S. side. If they send a small piece of fabric with this kind of protection, I can assume that a more substantial order would also be handled with similar assurance and security.
Ordered a stag-handled sgian dubh for my son for his birthday, and the quality of both the sgian dubh and the leather sheath is great. I was a little aprehensive about ordering from the UK because I had a time limit, but it arrived within days without any special handling. Communication regarding shipping was also very helpful. All in all, a very satisfactory shopping experience and we will order again from Kinloch Anderson. Our family is Ferguson on one side, and Armstrong on the other, and we are very proud of our Scottish heritage here in the US!
The website has good online instructions if you want to measure-up and order; all very clear. My tartan trousers arrived beautifully made and very well wrapped to survive the post! I highly recommend the serivce and quality.
The product (Kinloch Anderson Kilt and Flashes) is clearly quality. Phonecalls to check I'd measured correctly before hand were friendly and helpful. If you're going to spend a lot of money on a specific kilt then there is no one to compare in my opinion. Delivered as per indicative timescales and exceptionally well packaged. The only slight thing that would have made life easier for me was if the tracking details for delivery had been clearer so that I could know when to expect it (they might have been on the email but didn't jump out at me). If on the despatch email there was a link to the courier website and tracking number then this will be faultless! Many thanks.
Easy to use website and good range of products across various price points. Delivery terms clear and confirmation emails received notifying product despatch. Our product was delivered within a few days which was much sooner than the 1 week anticipated. Overall a good high quality service.
Happy with ribbon I received. Will look great on the wedding cake i'm making. Easy to pay through paypal & really fast delivery. Would recommend
I cant say more than my summary, we really enjoyed the whole experience. You took time to get to know us and ensure we got exactly what we wanted. If only all shopping experiences were like this!!
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