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Kitchen Door Workshop reviews

Excellent
9.4 out of 10

508 Trustpilot review(s)
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  • Reviews (508)
Kitchen Door Workshop Limited

Review by confirmed purchaser

Fantastic

We are really happy with our kitchen doors & draw fronts. Our kitchen has been completely transformed. We would highly recommend kitchen door workshop. Fast, reliable, complete transaction. Very happy customers : D

Kitchen Door Workshop Limited

Review by confirmed purchaser

excellent products and great service

The kitchen doors supplied are of an excellent quality and have transformed our kitchen at a great price.
I would recommend this company to everyone.

Kitchen Door Workshop Limited

Review by confirmed purchaser

New for old, at a fraction of the price

Hi Guys,
Just finished fitting the new doors you sent me. Fantastic ! My kitchen now looks better than it did when it was new, every door fitted perfectly and the finish is excellent. The delivery was on time and well packed (no scuffs or scratches). We have had a lot of friends round to see the finished job and everyone was very impressed. I would highly recommend your company. Keep up the good work.

Kitchen Door Workshop Limited

Review by confirmed purchaser

Best decision i ever made!!

Kitchendoor workshop have been amazing. They gave me by far the most competitve quote amoungst 6 other companies. The doors are perfect, exactly as detailed on their website and the service great. Would massively recommend to anyone A+++

Kitchen Door Workshop Limited

Review by confirmed purchaser

excellent service & quality

The doors are good quality & as described. The quote system is quick & efficient. The company keep you informed & the doors are always dispatched on time.

Kitchen Door Workshop Limited

Review by confirmed purchaser

A DELIGHT to find in this financial climate.

I surfed the internet for a few days before finding Kitchen Door Workshop, and i thank the net i did. I had many quotes for the products i wanted and got it, there, in some cases as much as 2/3rds cheaper. I wasnt sure about quality at that stage but thought i would take the chance, as you do with most products on the net, i had read the reviews on the site and decided it was worth the risk at those prices.
I placed my order on that day and had great service from the chap on there end,it wasnt till next day i realised i had not ordered 2 doors. I called immediately to try and get it on my order from the day before but the order had already been placed and they could not get it on that order and had to raise another order for my 2 doors.I had recieved my conformation e-mail on delivery and sat back and waited for delivery. sure enough they arrived on the day suggested and all my order was there including the doors i ordered after the original order. carriers could not have been more helpful, i am slightly disabled, they put everything inside where it was easy for me to get to, as for the quality my wife was over the moon, and really that is the only criteria that matters. i would, and have no hesitation in reccomending this fantastic company to my daughter, who has just bought a new home and is changing everything as they do, and also to friends. I have no hesitation in giving this company 5 stars. My surname is also CLARK but i can assure you i am no relation to Robert. It is something that goes through my mind when i read some of those reviews as i am sure it does yours. any way i would definately give this company your custom if I where you

Reply from Kitchen Door Workshop Limited

Hi Jim - Im glad that you and Mrs Clark have been pleased with quality of your new doors and the service that you have received from Kitchen Door Workshop. We're also pleased to learn that you found our prices so competitive. Thank you very much for awarding us a 5 star rating - we appreciate it!
Regards
Robert
Kitchen Door Workshop Limited

Review by confirmed purchaser

Perfect door matching

When I needed 4 new doors with glass panels to match my kitchen upgrade this was the only place I found that could do the job. Very pleased with quality and the price (2/3rds less than our local kitchen company quoted!).I am very please with the result and spreading the word to all who have commented on them.

Reply from Kitchen Door Workshop Limited

Hi Pamela - We're glad to have been able to help with the framed doors that you were looking for. We very much appreciate you awarding kitchen Door Workshop a 5 star rating.
Regards
Robert
Kitchen Door Workshop Limited

Deliveries and procedures wrong, damages, then fight for refund. Never again!

I know Robert will have good answers for all my issues but I feel I have to tell it as it was from a customer.
For starters, the delivery date shown on the website is not possible and gives a false impression. Some items arrived individually, which caused confusion as we thought the items came as a complete order and we had to accept them unsigned for.
The bulk of the order arrived unexpectedly a day early and all the heavy packages were crammed into our porch whilst the longer ones left on our drive. There was no inspection, signature or prior warning for over £1600 worth of goods! Being a disabled pensioner, I had to unpack the goods and move the panels one by one just to get to my door.
Some panels and doors were damaged. All the panels had wood-grain in the wrong direction and I was blamed for wrong information given. However, I proved that the list sent clearly stated width and height required. I was offered new panels, which would take another 2 weeks, but I declined these because my kitchen fitter wanted to order slightly different sizes. The kitchen fitter was laid off indefinitely.
I was told that this was a 'bespoke order' and would have to pay the extra for all new panels? I disputed this as, how can this be a 'bespoke order' when the company had to ORDER new panels after getting things wrong? My newer panels cost far more than the original panels and yet I was only offered 50% refund of the original wrong panel costs.
I received 100% refund after many disagreeable contacts with Robert.
Conclusion: keep details of all information supplied to the company for proof of order otherwise, the blame will always be yours!
My wife and I found the whole event very stressful and feel it could all have been avoided with a little more care with my order.

Reply from Kitchen Door Workshop Limited

Dear Mr Sumpter - I would like to apologize for any issues that you had with your order.

I am sorry that a small number of end panels were supplied with the grain running the wrong direction. Unfortunately we did not notice that you had written some of the items height / width, and others width / height - we should have spotted and corrected this - however we did not notice this, and this is what resulted in the grain being the wrong way round on these items.

Looking at the quotation that we sent you (which showed the height/ width of each item), we initially believed that you had been supplied with the correct items.
It took a little while for us to investigate exactly what had caused these items to be supplied with the grain going the wrong way, hence why we initially offered to immediately replace the incorrect items 'like for like' or offer you a 50% discount off the cost of the other sized panels that you wanted. On reflection I think that we could have handled this situation differently and I am sorry that we didn't.

I make no excuse for your order being delivered a day early, however I do stand by the dispatch date shown on our website being realistic. Furthermore this is supported by the hundreds of customer reviews which support on-time delivery.

I believe that our team and suppliers responded promptly to replace any damaged and additional items that you ordered. However, these items had to be made to order from scratch, and I regret that because of this, these items simply could not be delivered whilst your fitter was fitting the rest of your order.

I am sincerely sorry for any upset that we may have caused you Mr Sumpter, I can assure you this was never our intention.

Regards
Robert
Kitchen Door Workshop Limited

Review by confirmed purchaser

Highly pleased

Delivery as promised and in good condition

Reply from Kitchen Door Workshop Limited

Hi Mr Suchak - Thanks very much for your feedback. Very much appreciated
Regards
Robert
Kitchen Door Workshop Limited

Review by confirmed purchaser

Great quality & reliable

I was very impressed with the quality of my doors. Delivery was great no problems.
The sales service was very good, very polite and on the ball.
Would recommend Kitchen Door Workshop to anyone.

Reply from Kitchen Door Workshop Limited

Hi Robin - We're glad that you have been pleased with the quality of your new doors and the service that you received from the 'team'. We very much appreciate you awarding Kitchen Door Workshop a 5 star rating.
Regards
Robert
Kitchen Door Workshop Limited

Review by confirmed purchaser

what a brilliant experiance

my kitchen doors where all very tired, I came across this company by accident on the internet and I must say what a brilliant company it is, as my doors are all different sizes I didn't think I would be able to replace them very easily but no problem at all,

Reply from Kitchen Door Workshop Limited

Hi Yvette - Thanks very much for your feedback and for letting us know how quick and easy you found replacing your old doors. We very much appreciate you awarding Kitchen Door Workshop a 5 star rating.
Regards
Robert
Kitchen Door Workshop Limited

Review by confirmed purchaser

Good honest quality products, with superb advice

From the first time I looked at the Kitchen Door Workshop web site, I had great confidence in the trouble they had taken to explain the whole process of replacing kitchen doors. The videos explaining the end to end process were the best I have seen. The order process was straight forward with a template to help keep you on track.
The order was fulfilled very quickly, the doors came via courier and were extremely well packed. The doors were of first rate quality and all measurements given for size and hinge holes were accurately provided.
All of the doors fitted perfectly and has transformed our kitchen
I would recommend Kitchen Door Workshops to anyone contemplating a kitchen revamp

Reply from Kitchen Door Workshop Limited

Hi Trevor - We're glad that you found our online video guides useful and that they helped with the measuring and fitting of your new doors. We very much appreciate your feedback and for awarding Kitchen Door Workshop a 5 star rating.
Regards
Robert
Kitchen Door Workshop Limited

Review by confirmed purchaser

Outstanding quality and service

I doubt if this Company could find much to improve. The website is easy to use, there is plenty of information and the delivery and packaging is also excellent. If you supply the correct measurements when ordering you will find that fitting is trouble free. I had a new kitchen in less than 6 hours from delivery.

Reply from Kitchen Door Workshop Limited

Hi Joe - We're glad that you liked out website and the service that you received and that you found your new doors quick and easy to fit.
We very much appreciate you awarding Kitchen Door Workshop a 5 star rating.
Regards

Robert
Kitchen Door Workshop Limited

Review by confirmed purchaser

Great products - great service

Everything was straightforward, from choosing my doors, to getting them delivered. Doors are of a great quality - will come back again!!

Reply from Kitchen Door Workshop Limited

Hi Yvonne - Thanks very much for your feedback and for letting us know about the service that you received from us. We very much appreciate you awarding Kitchen Door Workshop a 5 star rating!
Regards
Robert
Kitchen Door Workshop Limited

Review by confirmed purchaser

Good service

The doors are good quality, very well packaged and arrived around two weeks after being ordered.
The only drawback was that the hinge holes were quite in the same position on both doors. The space between was consistent but not their location (2mm difference between the two in the longitudinal direction).
The hinges took the difference but I was expecting the holes location to be more accurate than that for a standard door size.

Reply from Kitchen Door Workshop Limited

Hi Olivier - Thanks for your feedback. Hinge holes are drilled at the end of the production process and we would expect them to be drilled within an accuracy of about +/- 1mm. The hinge hole position is measured from the end of the door, therefore if the each hole was just 1mm closer to the end of the door then the distance between them would be 2mm greater. The size of the door (either standard or non standard) does not affect how the hinge holes are drilled.
As you say there is plenty of adjustment in the hinges themselves to accommodate this, however I will pass your comments onto our supplier so that they can check the machine.
I'm glad that you were pleased with the quality of the doors and the way in which they were packaged.
Regards
Robert
Kitchen Door Workshop Limited

Review by confirmed purchaser

Great service but dissapointed right at the very end

Excellent customer service. Polite and helpful on the phone, updated by email and delivery exactly as advised.

However, if you refer to our emails of last week, you will see that we reported damage to a larder unit door. I understand that you have a minimum time to report damage and you are entitled to quote this when declining replacement requests but given the circumstances detailed in our emails we hoped for a more sympathetic response.

it is with great regret that we will have to look elsewhere to complete the second phase of our kitchen refurbishment.

Yours sincerely,

Mrs Doreen Standing.

Reply from Kitchen Door Workshop Limited

Hi Mrs Standing - I'm sincerely sorry that you had a problem with your order. We respectfully ask that customers open and check their order within a reasonable time, and in the email we sent you advising you of your delivery date we did stress how important it was to open and check your order as soon as possible after delivery.
Thankfully, damage in transit is rare and in almost all cases we are able to offer free replacements. However when customers fail to report damage until so long after delivery we are sometimes unable to offer free replacements.
Sorry!
Robert
Kitchen Door Workshop Limited

Review by confirmed purchaser

Excellent service

We would recommend this firm to any one n the date on which they said the order would be delivered it was and the doors are of a very good condition

Reply from Kitchen Door Workshop Limited

Hi Ros - thanks very much for your feedback and for letting us know how pleased you have been with the service that you have received from us. We very much appreciate you awarding Kitchen Door Workshop a 5 star rating.
Regards
Robert
Kitchen Door Workshop Limited

Review by confirmed purchaser

great door to door service

Order bespoke doors via the website & received these earlier than expected.

Kitchen Door Workshop Limited

Review by confirmed purchaser

Great service; accurate dimensions; fantastic value.

Kitchen looks great. Wife's happy as it looks better than she expected ! All panels cut to millimetre perfection. Some minor damage to some panels, but easily camouflaged. Mian issue is consistent delivery one day earlier than expected, necessitaing redelivery. Heartily recommend to one and all.

Kitchen Door Workshop Limited

Review by confirmed purchaser

excellent in every way

Superb company from start to finish. My kitchen doors came 3 days earlier and looked better than I expected. Love my new kitchen...
Many thanks to you all.

Reply from Kitchen Door Workshop Limited

Hi Andrea - We're glad that you have been pleased with your new doors and our express delivery service. Thank you very much for awarding us 5 star rating. We appreciate it!
Regards
Robert
Kitchen Door Workshop Limited

Review by confirmed purchaser

Excellent service and goods

Randg the company for advice, the salesperson was very helpful. Ordered doors and kickboards which were delivered quickly. Extremely satisfied with the goods which were very good value. Much cheaper than other companies.

Reply from Kitchen Door Workshop Limited

Hi Jeanette - Thank you for your feedback and for letting us know about the helpful advice that you received from the 'team'. We very much appreciate you awarding Kitchen Door Workshop a 5 star rating - Thank you!
Regards
Robert
Kitchen Door Workshop Limited

Review by confirmed purchaser

Great service, good quality and price.

Great service, good quality and price.

Reply from Kitchen Door Workshop Limited

Hi Jacqui - thanks for your kind comments and you 5 star rating - we sincerely appreciate it!
Regards
Robert
Kitchen Door Workshop Limited

Review by confirmed purchaser

Excellent helpful service and high quality kitchen doors.

I am now looking at built in wardrobes in my bedrooms and I will definitely be buying the doors from Kitchen Door Workshop.

Reply from Kitchen Door Workshop Limited

Hi Sally - We're glad that you have been pleased with the service that you received from our 'team'. We very much appreciate you awarding Kitchen Door Workshop a 5 star rating.
Regards
Robert
Kitchen Door Workshop Limited

Review by confirmed purchaser

Beautiful doors at an really good price

I had an idea of what I wanted and had been looking around for new cupboard doors for a while, but was having trouble finding reasonably priced doors, to my taste that would have the hinge holes in the correct place.
I found Kitchen Door Workshop to be the cheapest by about £100 and they drilled the hinge holes to my specification.
The quote came very quickly with a quote number and a link to order on line. At time of ordering I was told to expect a 3-4 week wait, the doors were delivered 10 days later!
I was very pleasantly surprised by the fact that the doors look fabulous, are very sturdy and solid - they are amazing quality for the price!
All in all its a great company; giving lots and lots of choice, something to suit all price ranges and tastes, easy ordering and super fast delivery. Would definitely use them again and have already recommended them to others.

Reply from Kitchen Door Workshop Limited

Hi Claire - Thank you for letting us know how pleased you are with the quality, speed of delivery and low cost of your new doors. Thank you also for awarding Kitchen Door Workshop a 5 star rating.
Regards
Robert
Kitchen Door Workshop Limited

Review by confirmed purchaser

excellent

excellent service , good quality although one door had a slight blemish in moulding , otherwise these doors have totally transformed our kitchen

Reply from Kitchen Door Workshop Limited

Hi Paul - Thanks very much for your feedback. Sorry if one of your doors had a slight blemish. If you'd like a replacement door please email the Team details of the door and a pic and they will sort out a replacement for you.
Thank you very much for awarding Kitchen Door Workshop a 5 star rating
Regards
Robert
Kitchen Door Workshop Limited

Review by confirmed purchaser

Stunning quality doors and handels.

Curriers deliverd a day too early,hence some boxes got wet.All doors damaged were replaced with photos of damage three weeks later.Will use Co again.

Reply from Kitchen Door Workshop Limited

Hi John - Thanks very much for your feedback. Sorry if you had any issues with your delivery, however on a positive note, I understand that all damaged were replaced by our supplier. We look forward to serving you again in the future.
Regards
Robert
Kitchen Door Workshop Limited

Review by confirmed purchaser

perfection on a budget

The doors were just what the room needed and made much more space available in a small room

Reply from Kitchen Door Workshop Limited

Hi Anne - Thank you for your feedback, we're glad that you like your new doors. Thank you also for awarding us a 5 star rating - we appreciate it!
Regards
Robert
Kitchen Door Workshop Limited

Top Quality and Service

I placed 2 orders for new doors because the bottom half of the kitchen was a different colour from the top and I was given an expected delivery date.
The extras I ordered (hinges etc) arrived within a couple of days and I was pleasantly surprised at the quality of them. My existing units used the standard 1/2"x6 screws on the hinge fittings which rip out of the carcases as soon as you look at them - these were high quality, heavy screw fittings.
The doors and plinths etc all arrived ahead of time and were very well packed. No damage whatsoever and the quality was great. Sizes were exact (even the specials I requested) and holes for hinges spot on.
I had no reason to contact customer services as everything was spot on.
Everything is now fitted and I am delighted with the results - and more importantly, so is my wife!

Reply from Kitchen Door Workshop Limited

Hi Bernard - We're delighted to learn that Mrs Friery is delighted with her new look kitchen and in particular your new hinges. The Eroscrews that are supplied with the hinges certainly do provide a very secure fixing. Thank you very much for awarding Kitchen Door Workshop a 5 star rating.
Regards
Robert
Kitchen Door Workshop Limited

Review by confirmed purchaser

Excellent product, promptly delivered

The website was easy to navigate and the quotation system very prompt. This is the second kitchen I've fitted and as before the product is excellent. If any other relatives have the need for new doors, I would certainly use this product again.

Reply from Kitchen Door Workshop Limited

Hi Anthony - We're glad that you have been pleased with your latest order and very much appreciate your recommending us and awarding Kitchen Door Workshop a 5 star rating.
Regards
Robert
Kitchen Door Workshop Limited

Review by confirmed purchaser

Excellent service and product.

The people at Kitchen Door Workshop are friendly and very helpfull. The doors are great too, I will definitly be ordering my doors from them.

Reply from Kitchen Door Workshop Limited

Hi Lisa - Thank you for your feedback and for letting us know that you found the 'team' friendly and helpful. We're pleased that you liked your new doors and look forward to supplying you again in the future. Thank you very much for awarding Kitchen Door Workshop a 5 star rating.
Regards
Robert
Kitchen Door Workshop Limited

Review by confirmed purchaser

Kitchen Door Workshop is fast, easy to use and with good products

As the system is very much DIY you have to prepare all your information beforehand, get accurate measurements and really know what you want. Only seeing the online and physical catalogue makes it hard to imagine what the end result will be like. I ordered samples but they were quite small. I ordered a pull-out cupboard unit and only found when it was installed that I could have had a bigger version of the same that would have worked. The products I had are sound and well finished, and the overall result looks really great!

Reply from Kitchen Door Workshop Limited

Hi Suzanne - Thanks very much for your feedback. If Free colour swatches of the door surface are not big enough, we are able to supply sample doors, in any colour/style for just £10. We're glad that you are pleased with the quality and finish of your new doors. Thank you very much for awarding Kitchen Door Workshop a 5 star rating.
Regards
Robert
Kitchen Door Workshop Limited

Review by confirmed purchaser

Top Drawer service

this is the second time I have used KDW, both transactions have been smooth and without any problems whatsoever quotes were speedy and amendments made very quickly , order process simple and everything delivered on time and as requested would recommend there door replacement services to anyone.

Reply from Kitchen Door Workshop Limited

Hi Stephen - We're pleased to learn that you found replacing your doors was a smooth and hassle free experience. We hope that you will choose us again in the future. Thank you very much for awarding Kitchen Door Workshop a 5 star rating.
Regards
Robert
Kitchen Door Workshop Limited

Review by confirmed purchaser

Could not have recieved better service, product quality,or value for money

I would not think of going anywere else if I were you .Custom sizes were not a problem and delivery was no different.

Reply from Kitchen Door Workshop Limited

Hi Barry - We're glad that you liked the quality and value of our made to measure doors. We appreciate you awarding us a 5 star rating.
Regards
Robert
Kitchen Door Workshop Limited

Review by confirmed purchaser

Brilliant Product; Brilliant service; Brilliant Price

I bought doors and trims to reface a good quality, but very dated kitchen, with odd sized doors. As a 'slightly' older woman with no experience of undertaking a project like this, I was nervous, but took advice from the company on measuring and ordering. When the made to measure doors arrived, they were robustly packaged; looked great (very good quality); and they fitted perfectly and easily. The kitchen is truly transformed - for a fraction of the cost of replacing. Would DEFINITELY recommend both company and product. First Class.

Reply from Kitchen Door Workshop Limited

Hi Caroline - We're glad that you pleased with the transformation of your old kitchen and that we were able to offer the help that you needed. Thank you very much for awarding Kitchen Door Workshop a 5 star rating.
Regards
Robert
Kitchen Door Workshop Limited

Review by confirmed purchaser

Arrived as advertised, look good, well worth the money, a bargain in fact.

When fitted the doors/drawer fronts look great and have really brightened up an old kitchen. No problems with any of the items and sizes are as requested.

A very good service.

Reply from Kitchen Door Workshop Limited

Hi Derek - Thank you very much for your comments about our doors. Thank you also for awarding Kitchen Door Workshop a 5 star rating. Very much appreciated!
Regards
Robert
Kitchen Door Workshop Limited

Review by confirmed purchaser

Desent Qulity at a sensable price

As a profeshanal installer of kitchens bathrooms & bedrooms. We are always looking for a good product at a sensable price.
Kitchen Door Workshop In my opinion meet these needs
decent qulity sensable prices aspeshely on none standerd sizes & sensable ternaround
7 days from order to delivery
My only negertive is there orderform as some items not so easey to find thay are all there but some items you have to surch for ie cornice plinths corner posts but a quick call to them will put you right.
Chris Walker Services

Reply from Kitchen Door Workshop Limited

Hi Chris - Thanks very much for your feedback. We're glad that you have been pleased with our products and the service that you have received from us. Thank you for your comments about our quote system which is currently in the process of being updated and the new version should be launched shortly.
Thank you very much for awarding Kitchen Door Workshop a 5 star rating.
Regards
Robert
Kitchen Door Workshop Limited

Review by confirmed purchaser

excellent service and quality

I would recomment you to any of my friends.

Reply from Kitchen Door Workshop Limited

Hi Robert - Thank you very much for letting us know how pleased you are with the quality of your new doors and the service that you received from us. We very much appreciate you awarding Kitchen Door Workshop a 5 star rating.
Regards
Robert
Kitchen Door Workshop Limited

Review by confirmed purchaser

Excellent doors close off the cupboard saga

First of all the email about delivery was a shock as it meant I had to arrange for someone to help unload the delivery lorry but that proved to be less of a problem than I feared.
Doors were for 87 year old father in law who had been worrying away about his old and faded kitchen for some time, hence the reference to a saga.
Pre drilling was a great idea and doors went on very quickly. The deputy chief outlaw is now very pleased - so pleased that he's now talking about getting me to replace tiles. I'm almost sorry it went so well.

Reply from Kitchen Door Workshop Limited

Hi David - Thanks very much for your feedback. We like to pre warn customers that they may be required to help the delivery driver with any heavy/bulky items that he/she can't manage alone, however in almost all cases they can manage to lift everything themselves. We're glad that you found installation to be quick and easy and hope that the tiling went as smoothly.
Thank you very much for awarding Kitchen Door Workshop a 5 star rating.
Regards
Robert
Kitchen Door Workshop Limited

Review by confirmed purchaser

Great Doors and the Price

The doors fit and look great with the handle that I pick, it was very easy to order on line and all products came on time, but the only thing that I was disappointed in was the box draws, they weren't as strong as expected but will do for now, but will always recommend the company to all my friends an business friends.

Reply from Kitchen Door Workshop Limited

Hi Mr Asaf - Thanks very much for your feedback. I note your comments regarding the Plywood Drawer Boxes, however would assure you that we have been supplying these particular drawers since 1996, without any durability issues whatsoever. We appreciate your recommendation ans also your 5 star rating.
Regards
Robert
Kitchen Door Workshop Limited

Review by confirmed purchaser

The order was delivered correct, ahead of estimate- and the quality was first class. Price was a bit steep even with the 5% discount.

5 stars says it all really. Very happy with doors. They were well packed and protected in transit. Would use again.

Reply from Kitchen Door Workshop Limited

Hi David - thanks very much for your feedback and for letting us how pleased you are with the quality of your new doors and the speed of delivery. Thank you also for awarding Kitchen Door Workshop a 5 star rating.
Regards
Robert