KLM reviews

KLM reviews

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du får 92 kr tilbage for din returbillet hvis du ikke benytter den !!

Jeg benyttet IKKE mig af returbilletten fra manilla til danmark.. og jeg fik 92 kr tilbage i flyskat selvom der var skatter for over 2000 kr !! dette er SIDSTE gang jeg flyver med KLM.. damen som snakket english smed røret på da jeg brokket mig !!
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Absolutely appalling

Took my mums money twice their mistake yet we've got to prove they have.

Mum doesn't have Internet yet keep giving get links to go to send proof or she can email

She's called them but they can't help only refer her to online forms for a refund - she doesn't want her ticket refunding she wants the money back you've incorrectly charged

She's a pensioner and cannot afford to be without that money

Do they care? Not at all they'd live to help once she's scanned her bank statement and emailed it to them for proof.

Read again - she's a pensioner, no Internet, no computer and certainly no bloody scanner

Absolute joke company - avoid if you want any decent customer service
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Good, but could be better.

Overall KLM do OK, in my opinion better than BA. But that said, their standards are slipping, as is the food they serve on their flights.
I mainly travel in business class, but due to late bookings etc sometimes I end up in economy class, the seats in both classes are exactly the same, the only difference is the legroom. The food is different in both classes, but equally as bad. So aprt from legroom what do you get for the 300-400% price premium....a little ceramic house, a small case with eye shades and travel socks (I have not bothered with them for has long as I can remember, I must have about 50 already), a small video screen to watch and access to better service and drinks.
Business class needs to improve, fares have dropped, but the lower business class fare no longer allows free changes, these cost £150 each.

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KLM Details

About this company

Award-winning, Birmingham-based, creative marketing agency.

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