Knowhow reviews

Knowhow reviews

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DONT USE THEM!! READ!! please & thank you

11.50 a month and no excess may seem like a reasonable deal, until you actually need there help! They have a saying "still awaiting parts" which after 4 and half weeks there are still saying the same thing, the call centre staff are useless there supervisors and even more useless and the guys that order the parts in must be as stupid as me for even using this company! At the end of the day even when you see bad reviews of a company it's the price that seals the deal but of there is 1% of you pea sized brain stay well clear from this company! I will be cancelling my policy with them when it's been returned to me as I could of fixed it myself for £45 #fuckknowhow #fuckpcworldforsellingtheservice
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What a joke

I sent my sons nexus off to be fixed on the 22nd of March,It was returned to us a week later problem sorted so we thought until we turned it on and realised they had only sent us someone other one by mistake. So back on the phone again and they came to collect it, since then I've phoned them everyday asking where the hell it is and know one will answer me,everyday they tell me don't worry someone will phone you back today and I'm still waiting for that phonecall.
As for there 21 day rule that's a joke it's gone way past that now and the don't give a **** just a word of advice people don't bother with know how they are quick enough to take your money but not quick enough to sort the problem.
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Worst experience ever

Delivery due 2nd April. I took my first day off from work to attend to their delivery. They arrived with a van and said we can't find parking so we can't deliver. We will come on Sunday 6th april.
Waited all day at home on Sunday no one turned up. Received no message no call. After hours on the phone with customer care, found out that they had cancelled the delivery (without informing me at all) because they weren't supposed to be in my area on Sunday. Moving past their ignorance I rearranged for Wednesday. I took my SECOND day off work for this. They miraculously managed to deliver on Wednesday but refused to install the appliance as it needed to be raised platform . Left without installing or helping us to figure out a way to raise platform. Rearranged for next Wednesday. Took my THIRD DAY OFF WORK. They didn't turn up. I received NO MESSAGE at all before hand to even inform me what time they were coming. I call up customer care for the millionth time And apparently the drivers called me (I received no calls). Even if for all the misfortune I was on the phone with someone else for those exact 2 minutes, they did not bother calling me again. They did not even bother informing me that they have cancelled the booking. For the final time I called customer care (my phone bills are hitting the roof talking to them) to rearrange for next Friday.

So far all I have gained is
A dysfunctional appliance
No form of communication whatsoever
Inefficient delivery people
Even more inefficient customer service
3 lost holidays

Even if I accept that they are not 100% at fault. I received NO FORM OF COMMUNICATION on any of the days to tell me that my delivery has been cancelled. I just sat and waited and then called up customer care after I gave up. Unfortunately having paid for the service I will continue to approach them until my work is done (hopefully this year).

If anyone cares to read this please refrain from using their services. It's in your best interest.
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They don't knowhow and are only board re-placers. Rubish Total RipOff

I have a Toshiba Laptop and had a problem in that the power lead was not charging the battery or providing power, i.e. no light was lit on Laptop when power lead was plugged in. I knew how this fault developed and basically it was due to the power plug being pulled taught by my dog persistently sitting on and pulling the lead. Over time I could feel the socket on the laptop becoming loose and not making a proper connection to the power supply plug....eventually it just broke completely. I know from experience being in the electronics business that all that was needed was to replace the power jack socket on the Laptop - max a £20 part as it usually comes complete with cable. I am not an expert on dismantling laptops and was worried of doing more damage, otherwise I could have repaired it myself. So I though £50 to take the laptop apart and replace a £20 part was reasonable not to do it myself, I made a point to tell the man at PC world clearly that the fault is simply a broken power socket that needs replacing. When after 4 days I got the call from them, they confirmed it was the socket but we need to replace the complete mother board... total £197 parts + the £50 I had already paid, made the cost to repair £247.00, I was expecting a total bill of approx. £70-£80. I told them to get stuffed and to put it back together again and send it back to me. When the machine got back to the shop 4 days later, I collected it and called a local PC repair man who came over to MY HOUSE the same afternoon took the laptop apart and we soldered a new power jack connector cost of part £15...Total bill £95 fixed on the same day which including the visit to MY HOUSE. The Knowhow people didn't even put it back together properly leaving a couple of connectors disconnected. As I said they are only board re-placers which anyone local can also do and charge you a lot less and do it a lot quicker.
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Waste of time/money

Thanks to the inability of the installers to unscrew a plastic nut because of whatever internal procedures are stopping them from doing so, combined with their further inability to wait for me to unscrew it or even come back 6 minutes later (once they had dumped everything, not even unpacked the new machine and left me to unscrew it out of their sight) I have now learned to disconnect/connect/plumb a washing machine all by myself and will never have need of their washing machine installation service ever again, thereby depriving them of future opportunities to charge me for wasting my time.
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If you need something delivered on time, don't use Curry's knowhow

I was expecting a delivery of a new integrated dishwasher last Sunday, booked well in advance but I received a call after 3 hours of waiting to say the driver had gone home sick. These things happen right? So, the delivery was rearranged for the following Tuesday and the delivery turned up nice and early, or did it? The delivery men were searching the delivery van but couldn't find my dishwasher. It wasn't loaded on the van because it was damaged and the delivery drivers were not informed. I received a call and it was rearranged for this Sunday but now Sunday is here I am sceptical because a) I haven't received a knowhow confirmation text this morning as I have done previously and b) the order online is showing as due last Tuesday so am I really going to receive a delivery today after getting up at 6.30AM on a Sunday? Who knows. I cannot track my delivery as the order number doesn't start with 74 as it should. I have waited for the lines to open at 9am and customer services have told me I do not have it booked in for delivery today. They are calling me back to arrange another delivery although I don't know if I will ever receive my item and might have to end up purchasing elsewhere. Will I use Currys or the knowhow service again.....never. Shame because I have bought a LOT from their stores in the last year. From now on I will purchase from online stores only.
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Just as bad as sister company, Currys

I ordered a product from CURRYS online and all seemed well and good. The delivery was as arranged although the driver wasn't the most friendly or cheery bloke.

Anyway, it turned out the item was faulty so I requested a return and refund (after reading the bad reviewers here, I though I should go for a refund and not a replacement and buy it again from somewhere more reputable, like John Lewis). That's when the trouble started. They ignored several emails, their premium rate phone number is a load of automated, on-hold rubbish and do everything they can to avoid the legal rights of the consumer. They sell faulty products and don't want/make it so hard to send them back that they hope you will just "put up and shut up".

I honestly don't know why they haven't gone under and BEG YOU NOT TO BUY ANYTHING FROM THIS COMPANY IF YOU WANT TO KEEP YOUR SANITY AND ANGER UNDER CONTROL!
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Knowhow noncommunication and rip off

I took a laptop to PCWorld to be repaired. I was told by the local technician that the hard disc was faulty and would need to be replaced. I agreed to have data recovery performed. I have them an USB stick for the data. A couple of weeks later I rang for a progress report, wasting many minutes going throughout the automated telephone system I was given a Trafker number for the website. So far so good. I went on the Tracker website only to find that I needed to ring them as they wanted to talk to me. I rang the number and yes you guessed it I went round and round the telephone system, eventually found a human. At this stage I was told that the data was too big for he USB stick and I needed to buy a 500gb drive, I agreed but then I had to wait another 10 mins whilst I was put through to the sales people. A few days later I checked the tracker system and again I found that they wanted to talk to me. Spent another frustrating 10 mins before it got through to a human. Surprise surprise yet more equipment needed to be purchased this time a fan, hard disk fine!!!, 10 mins later I had paid for it and was told that I would receive a phone call when the laptop was ready to be picked up from the store. Today I got a customer survey by text, I looked at the tracker and found that the laptop had been sent to the store 2 days ago. You can imagine my response to the survey. I went to the store t collect the item, I had my order acknowledgement and receipt for the repair. I was told that this was not enough for them to give me back my laptop. The member of staff had obviously a customer services bypass. I had to go home and pick up the customer copy of a works order in order to get back my laptop. I returned to the store and got my laptop back from the same obnoxious member of staff. I asked him what work had been carried out on the laptop, I think he grunted dunno. He also seemed surprised that I wanted a plastic bag to carry the laptop, external had drive and USB stick. I asked him for the customer copy of the works order back, he told me that they needed to keep that!!! At that stage I gave up the will to live. When I got home I powered up the laptop and hey presto was very surprised (not really) to find that all my files program's etc were still n the hard drive, so n effect I had paid 80 pound for data recovery and 50 pond for an stern all hard drive that as not needed. More worryingly I have just run a scan and found a virus on the machine , I wonder how that got on? Luckily I have the knowledge to be able to remove it. Would I Use PCWorld and Knowhow again? Very very unlikely. It is a one way communication rip off outfit.
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Dontknowhow is a more apt name

This company is the worst ever. I ordered a washing machine for Sunday delivery slot 3.30-7.30pm and got a call from the driver at 7.15pm who actually laughed while he was telling me he would not be able to deliver it. Sunday is the only day I do not work. I arranged for Monday evening delivery rearranging an evening client to accommodate and phoned Monday am to reconfirm evening delivery only to be told it was out for delivery on the Tuesday 7am-7pm even though I had repeatedly said I work during the day and could not be at home for them to deliver it. I cancellled the order there and then, thanking my lucky stars before I cd experience any more of their ineptitude, eg damage of property which so many people seem to have experienced. Since bought a washing machine with Coop Electricals with 1 hour delivery slot and infinitely better customer service. I will never buy from Dixon group ever again!
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Bullied and chased off road by awful driver

Was tailed beeped at and abused by one of their vile drivers and his idiotic laughing mate (camborne cornwall). Complained to head office no reply not even a reply to pretend they would look into my concerns.
Drivers like this cost lives. Disgusting company
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NEVER NEVER USE THIS COMPANY

Order was to remove old appliances (dishwasher/freezer) and deliver/install new ones.

Damaged wall of flats, used no floor covers and stained all of the hallway carpets, did not appear to have the ability to plumb in a dishwasher, whilst fitting they discovered a faulty water pipe (on a brand new product .... What are the chances?!) they left the plumbing in such a state that water has been seeping through the cupboard.

They promised to deliver and install a replacement the next day for which I had time off work, when I called to check what time they were coming I was advised that because I had not accepted delivery (why would I for faulty goods?) the installation man had cancelled the order rather than rebooking it in as he had promised.

This company is unprofessional and I am unable to rate them even one star (but the system won't let me do zero) as they have not actually installed anything in the end and 4 days later I am still suffering the aftermath of the despicable service.
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I BOUGHT A SONY AND THEY DAMAGED IT< WROTE IT OFF AND THEN TRIED TO SHUT ME UP WITH A VOUCHER WHICH WOULD NOT BUY ME ANYWHERE NEAR WHAT I HAD.

Now... where do i begin? My story is a little different from most reviews i have read on this site but here goes..... We purchased a top of the range Sony tv from currys 2yrs ago which they provided a great service. we also purchased an extended whatever happens warranty to go with it as sony only offered a one year manufacturer warranty. Up until this day i have had no problems dealing with currys. In my opinion they have had very helpful staff and provided a very helpful service.

My tv suddenly stopped working (wasn't switching on.) and i rang in to see what will be done about it and an arrangement was made for it to be picked up and repaired. The tv was repaired within a week a was sent back to me. To my suprise the tv was damaged. They somehow managed to chip the glass. i was on the phone to them straight away. again the person on the other end was very helpful and apologised for what had happened and arranged for it to be picked up again. This was done again with a great service. My tv was due to be delivered and i was looking forward to it only to get a phone call to tell me that the tv was being WRITTEN OFF!! I was told that they would issue me with a voucher code which would enable me purchase a replacement so i headed off to the currys store to explore what tv had a similiar spec to my one. The guy at the store went out of his way and showed me a similar sony tv which met the specification of my old one the value was around £1000. My One cost around the same price 2 yrs ago, I receieved a phone call in the evening telling me that a voucher code had been issued and i could get a replacement. when i asked how much the voucher was for the price they gave me was £650.00!!!!!!
WHAT £650.00 WOULD NO WHERE GET ME A SIMILAR SONY BRAVIA HD 3D TV. THe lady tried to explain to me that when they look at the specs they look at all makes and models. WELL LET ME ASK THAT SAME LADY A QUESTION...... IF YOU DROVE A BENTLEY CAR AND SOMEONE DAMAGED YOUR CAR AND THE INSURANCE COMPANY WROTE YOUR CAR OFF. WOULD YOU ACCEPT A FORD FIESTA AS A REPLACEMENT? I MEAN AT THE END OF THE DAY ALL CARS NOWADAYS HAVE ELECTRIC WINDOWS AND CD PLAYERS DONT THEY?? THEY ALL HAVE PAS BUT THEY DONT ALL HAVE PARKING SENSORS OR ENTERTAINMENT SYSTEMS OR LEATHER SEATS?
WHEN I TOLD THE LADY THAT MY TV WAS A SONY NOT A CRAP MADE BUSH OR SAMSUNG SHE SAID THAT I WAS NOT ACCEPTING THE VOUCHER BECAUSE OF THE BRAND!! WELL HELLO.... IF I WANTED ANOTHER BRAND I WOULD HAVE BOUGHT ONE OR HOW ABOUT IF YOUR TEAM DIDNT DAMAGE MY TV I WOULDNT BE WRITING THIS REVIEW?
MY TV WAS DAMAGED DURING TRANSIT AND CURRYS ARE TRYING TO FLOG ME OFF WITH A £650 VOUCHER> NO WAY!!! I WILL NEVER USE CURRYS AGAIN.
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Utter rubbish

Currys what ever happens insurance to be honest isn't bad if it's something easy like a cracked screen on an ipad...however if it's anything more serious then best of luck...
The engineers are inspector morse and decide the fate of your gadget without even asking what happens...most of the time they just blanket reject your claim, leaving you no choice but to write an essay to head office and explain what happened..and hope they accept your reason other wise your stuck and have to take them to small claims court...
This has happened to me twice now...my daughters ipad was trapped between the metal mechanism of the recliner and without asking the rejected the claim and sent it back without repair...after a lot of Argo head office did except my claim and replaced the ipad with a new one but only after writing a massive essay with pics to show what happened...however it should be renamed " you may be lucky to get it repaired" insurance..rather than what ever happens because what ever happens.it really gets up my nose that they do this..happy to take your money but not happy to fix things.
I got this insurance as the iPads are for my children and that's exactly what they are...children and accidents do happen..however the repairers get out clause is always neglect...it's always neglect..like I'm happy to smash up an ipad just cause I have insurance..I'm mean really...

Bring back comets retail...currys suck as does know how. However 1 good thing is the guys at Milton Keynes are great it's just a shame their hands are tied and can't over rule the repair centre.
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Outstanding service

I would like to balance the negative views with a truly positive experience.
Initially skeptical about using Currys I wanted to actually look at the cooker and freezer I was buying and they had it in store and at the same price as online retailers. From the minute I stepped in the store, to the minute they left my house after delivery and installation, I couldn’t fault their customer service.

Salesman - excellent advice, not pushy and gave me a further discount for buying multiple products.

The Know How customer service team were extremely helpful when I had to reschedule delivery twice (they even offered to deliver it on a Sunday for no extra cost!). They texted me the date, called the day before to check it was still ok and texted me on the morning to let me know what time it would arrive – and it arrived on time.

The Know House delivery team were courteous, called when they were 15mins away, delivered, installed and removed my old appliances. Removed all packaging, tidied up – including sweeping the floor, and then talked me through all the controls. They even checked their van to make sure my cat hadn’t got in before they left!

Completely exceeded my expectations and I would have no qualms about using them again.
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You'd expect better from what they promise

Bought a laptop from Curry's. Took out a Whatever Happens policy (Premiere cover at £7.50 per month due to the laptop price). After 38 months of not needing any repairs, it was finally time to send it in. So far I had spent £285 total for cover.

So in the perks of having premiere cover, you get a loan laptop. Hurrah! Except that it's dealt with separately from the Curry's store and you have to ring them up. Then you have to wait a few days for the loan laptop to arrive. Then a few days later (premiere is maximum of 7 working days for repairs, sounds great, right?) you receive your trusty laptop, delivered to your door even! BUT (and massive but, and has been the case with ever previous laptop in the last 8 years that I've bought them from Curry's) the repairs are actually not really repaired. My dodgy wifi switch that turns itself off and on (obviously a faulty connection, it has nothing to do with the actual switch) had been replaced. BUT just the switch. The internal system is actually turning itself off MORE than it did BEFORE I sent it. THANK YOU SO MUCH FOR TAKING MY MONEY AND TIME FOR THIS!

And also, (yup, always a new issue when you get it repaired through these people) the mouse click buttons now don't work irrespectively of each other. If you click one, they both click. You don't even have to actually even touch the other button physically. So you can say bye-bye to your internet tabs as clicking on them closes them, and a big THANK YOU ONCE AGAIN CURRY'S FOR BEING SO USELESS.
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absolute blunderers

sent in my ps3 for repair with a disk reading problem. I'd done some research with the issue and gathered that it was the laser that needed replacing, so I took it along to currys because we took out whatever happens cover when we got it. I was pretty confused when we got it back saying it had had a hard drive replacement, but thought nothing of it because I assumed they knew what they were doing. I was wrong. I still have the same problem, they wasted my time by doing the wrong repair and considering I've payed for the repairs cover every month for the past 5 years I find that disgusting. It shows a clear lack of attention, or even a care for the convenience of their customers. As expected of a huge chain store, I suppose; they can afford to be shoddy because they know customers will come anyway. Disgusting.
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Currys non customer service

Just had a conversation with currys customer service about a Dyson DC50 vac we bought on 27 Jan 2014 and are finding pretty useless cylinder which needs emptying 3 or 4 times per cleaning cycle (we have hair shedding dogs nad requested a vac that would cope). We were informed that we couldn't exchange for a full size Dyson as it was more than 21 days since we had purchased it, furthermore we had had the temerity to use the vac so that they wouldn't have been able to take it back as their company policy is that any return must be in an UNUSED condition !!!!!! How does that work I am baffled and now have a very pretty bit of engineering ornament in the utility room. Like many Currys will not see me again. Peter Swain
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Dreadful service. Go elsewhere if you value your sanity.

After experiencing Knowhow's ineptitude with my last washing machine repair I declined to take out the extended warranty with my new one, but I did (foolishly) ask for installation with the delivery. To day they were animals does disservice to the animal kingdom. They treated me and my home with contempt. In de-installing my old machine they flooded the kitchen and failed to correctly instal the new one properly. They were supposed to call this morning between 7 and 11 to rectify, it is now noon and they have failed two arrival slots (when I phoned at 11.30 I was told they would be with me within 15 minutes).

I will never, ever shop at Currys again. Not even for small appliances that I can take away. They have nothing but contempt for their customers and shouldn't be in the business of customer service.
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Repair service

I booked in a repair service on my washing machine. I was told he would be at my property between 8-1pm and I would get a text message on the day.

On the day I got a text saying he would at my property between 10-12.
The time came and went and I then rung Knowhow. I was put through to Hoover who told me they couldn't get hold of the engineer but it was Guaranteed he was coming.

By 5pm I was annoyed and rung know how again and was told Hoover was now closed and the engineers finish at 5pm. Crap service. Never using again. Rather pay the extra and get a proper engineer in.
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extended warranty waste of time knowhow stink

Knowhow wot can I say I took a extended warranty out on my laptop six years I put laptop in for repairs it came back with no screw caps 1 screw missing and they wont put them back on for me they said they dont repair cosmetic but use caused the problem and for the 21 day promise load a rubbish my laptop was in for five weeks requested new 1 no chance and I put it in for power problem comes back with new case that looked nothing like I put in they said water damage but my laptop was in dry cupboard and the day it broke down I had it puged in to power point am sure there would have been a lot of sparks ur word against thers 1 unhappy customer

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Thetechguys Details

About this company

TechGuys are the experts in technology. We can fix your laptop, set up your wireless network, mount your flatscreen, install your Freeview™ and freesat® TV as well as give remote support to fix your computer and show you how things are done. We're part of PC World, Currys and Dixons.

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