Not terrible but are a few issues

Probably closer to 2.5 stars but i cant give this! My experience certainly hasnt been as bad as most on here but it wasnt great.
No text as promised the day before to inform me of time slot so had to log on internet to get given this after 9pm the night before.

It did arrive well within the time slot, but the delivery men dumped the fridge freezer i the kitchen then left, i then registered they had left the appliance fully packaged when the website clearly states every delivery will be unpacked and the packaging taken away. So instead of two men taking 5 mins to do it, I then had to stuggle on my own with a large fridge freezer to try to remove all the packging including underneath which was not fun and am now left with a pile of plastic and polystyrene in my car as our local tip only opens for 3 days.

Not terrible but not the service described and a big inconvenience to me. Have emailed to complain but not holding out on reply judging by the reviews below.

Don't let the name fool you....

After our washing machine had a catastrophic failure, we decided to order a new one from Currys as they had some good deals. As I have no idea how to plumb in a washing machine we decided to pay the extra for the installation.

My wife waited in for the delivery which to be fair was on time but I did get a rather rude phone call asking for directions with the driver making me feel it was my fault my flat was difficult to find....here is an idea USE A SAT NAV!

Half an hour later I received a call from my wife saying that they were unable to install the machine as it needed to be wired into the mains and they are not qualified to do this. This is also fair enough as they state this in the T&C's, which can be found somewhere at the back end of their website.

This is where things get silly. After a few days of having two washing machines sat in my living room (broken and new) The neighbour whose garage I live above asked me if my kitchen was above his garage. Feeling a bit puzzled he then showed me a the big water mark on his ceiling which had obviously come from my flat.

It turns out that the chaps from KNOWHOW had disconnected the old pipes without draining the water out of them and just left them. I moved my fridge freezer and the carpet underneath was soaking wet! I immediately called customer services who apologised and offered me £30 of vouchers. Incredulous I said this was totally unacceptable as there was a serious issue here, not only the damage to the carpet/underlay but also the electrical wiring for the fridge. My wife also told me that when they were trying to install the machine one of the chaps nearly cut through a live wire but the other one managed to stop him.

After a few days I got another phone call and they offered to pay for me to hire a rug doctor to remove the water stains from the carpet. £40. Again I said this was unacceptable as I would have to spend my own time doing this and my own fuel going to pick up the machine.

Anyway the case is still ongoing. In the end I got a local installer to do the job, cost a bit more but did an excellent job.

So the moral of the story is, don't let these guys kid you into thinking they are professional electrical installers. Will probably just but from John Lewis next time as in the end you get what you pay for.

Non-delivery of washing machine - KNOWHOW - rubbish company

Pre-arranged delivery of washing machine today. Waited in all day, phoned KNOWHOW at 6pm to be told the company I purchased from didn't have the item in stock. Phoned the company in question to be told the machine had left them and was with KNOWHOW and that they'll chase it up with them tomorrow morning. I won't name the company I purchased from as they are not at fault and indeed have been very helpful.

AWFUL AWFUL AWFUL

I've never dealt with such a terrible company! Bad customer service and not a care in the world.

I ordered a laptop 30th April. The transaction went smoothly and was delivered to me within a few days.
The screen however was completely smashed and cracked up!! I was annoyed from that instant as I knew I was travelling on business in the next week and needed that laptop ASAP. Anyway, the arranged to collect the laptop and send out a new one with 3-5 working days. It took 7 days alone to collect the laptop. At that point I was told a new one would be dispatched the next working day. This did not happen. I called every day to find out what was going on and was given no help. Nobody knew what was going on. I asked to speak to management and was not allowed to do so. I got told the laptop will be delivered on Friday. Friday came and went - no laptop. I then got told the laptop will 100% be delivered on Monday. By this point I already was unable to travel with work missing out on 6 WEEKS of work and pay. My phone bill was mounting up having to call them daily. I had requested on 2 separate occasions for a next day delivery service and was told that was fine.

In so many words, staff at the call centre have basically said to me we don't care ok what work you have missed out on or how high your bill is, there is nothing we can do and nobody else you can speak to.
Today is Monday 13th may and I still have no laptop. Having paid for it over 2 weeks ago. I have called them again today as I've waited in all day and no news. I was told I would get a call back. 5 hours later - no call back. Called back myself and have been told I have to wait a further 3-5 days for delivery! I can't believe this sickening service!!!! Would never recommend this company in a millions years!

I wish I had read all the complaints and watchdog report before having placed my order.

Two months to repair my PC!

I took my PC in thinking that it would be looked at on the premises, little knowing that it would be collected a few days later, sent to a national centre, and assessed, before I was phoned with a quotation for repair. I eventually got it back after four weeks, only to find that it had a new fault: it cut out after 30 seconds because the heat sink had broken off the processor so that it overheated, presumably having been dropped in transit. The only remedy was to start the whole process all over again. There was no way of increasing the priority or lending me a PC in the meantime. I tried to phone up and chase but there is only a national number which is both premium rate and keeps you waiting and then can't tell you anything. After a week I lost patience, went to the store, and demanded they forget the whole thing and give me my £100 and my broken PC back so that I could buy a new PC. At first the assistant made a show of hunting high and low for my PC, but after having a word with his manager he fished my untouched PC out from behind the counter and agreed to a refund. Even then he could only refund the £50 labour. To get the £50 for the graphics card to fix the original fault, the PC had to be collected from my home so that the graphics card could be removed, and the broken PC returned to me for secure disposal. Then while it was away I got a phone call saying they would repair the heat sink free, by which time I had purchased a replacement PC and set it up, and no longer had any use for my old one. So again I explained and told them not to bother. Had I persevered I suppose I would have got my original PC back in working order, but only after waiting for eight weeks! Who can possibly wait that long? I am still waiting for the second £50 of my refund. To be fair, the staff I have dealt with have all been perfectly pleasant, just not able to provide an adequate service.

Honestly, do not buy any extended warranty.

Washing machine broke down two weeks ago, two different engineers say it is beyond repair. They have now ordered a new part (out of stock) no phone call,no email,no text. I have to chase them with a 4 min phone call (10p per min) even to get to right department. Please contact BBC Watchdog, I have spoken to them and they wish to pursue this company once again, so please forward all complaints to them.
http://www.bbc.co.uk/blogs/watchdog/2011/10/knowhow.html

Even one star is too much

This company is quite honestly the worst company ever to grace us with its presence. After 18 months of paying for cover, my laptop case broke and I needed to send it off for a repair. My 1st problem arose when I went to my local PC World store. Upon telling me that my entire case needed replacing and it would take 2 weeks to repair, apparently collections are only picked up on Sunday's, being Tuesday, I would have to give it in, wait till Sunday for it to even be collected, then wait till the following Sunday for it to be delivered back to the store, and I wasn't able to collect it till the Tuesday. Whilst in store I requested a courtesy laptop, as it is a service provided by the cover, but you can only receive a courtesy laptop by calling the knowhow number and getting the broken laptop collected from your home, which in my opinion is the stupidest thing. Would it not be more useful if they could actually do the repairs in store, and had courtesy laptops in store so when a person had a problem they could get what there money payed for instead of being messed about? apparently not.
Due to the break getting worse, I called up again and requested that the laptop is collected for repair. Obviously, as they were taking something off me, they arrived the next day to collect the laptop. Answering the door to a collection man who wreaked of yesterday's beer and kebab and didn't utter one word to me, even ignoring my questions regarding the courtesy laptop he was meant to be giving me. I had to walk up to the van and stop the other man who was driving in order to get answers to my questions. Turns out they didn't have a laptop for me, and the only way I could find out why was to call the number.
I called the knowhow number for the third time in a week and found out there were no courtesy laptops available and instead of telling me, just decided to hide it from me. I asked when would be available but they couldn't tell me, which makes me wonder if they actually have any? Other people I know who have requested courtesy laptops have never received one either.
A week passed and my laptop was being returned. They called me to tell me it would be returned at between 7 and 9am, but it arrived at 2pm, luckily I was home or I would never have see that laptop again. the delivery man had another surprise for me, they didn't bring my power cable back. YAY NOW I HAVE A LAPTOP I CAN'T USE!!
I called up the knowhow number (at this point saved as number one in my speed dial) they went on to tell me that they do not have one in stock and I would have to wait between 2 and 4 weeks for a new one to be sent. So basically I have a useless laptop for a month. I complained but they could still not solve my problem, so I am going to have to put my hand in my pocket again and replace the power cable. No doubt if I go to PC world they will not have one in stock!!
My advice, buy online, and if you want insurance, use an outside party, don't trust knowhow and don't waste your money.

The worst customer Service I have ever had!!

Case Reference: CC199 7513

Our new Bosch washing Machine Delivered today

- No-One let us know the delivery slot for today (I was told to look at the website after 8.30pm - even through the store told me a text message would be sent!)

- My wife had to take the whole day off (originally she took a half-day off) as the slot was 1.25pm to 5.25pm......... However in the end I needed to chace them twice after 5.30pm for the delivery driver to call me (even though I was told he would call me an hour before delivery)

- The delivery eventually happened at 6/6.15pm!!

- To top things off nothing was taken away and the new washing machine was just dumped in the hallway of my flat. This was due to the fact it was hard-wired (as most flats in the UK have appliances hard-wired) and I was told by the strong (Cribbs Causeway, Bristol) that they would be able to do this.

I now have my old appliance still connected and the new one dumped in the flat with no guarantee that I will be able to get the product installed and even if they are able to install the product either my Wife or I will need to take another day off work!

- No empathy by the company, no customer service in trying to resolve things quickly and let us know what time the product may now be installed after they admit fault.

- Do not us Currys/PC World KnowHow / Know Nothing!!

Hooligans deliver washing machine

Had a washing machine delivered. For those who don't know, there are various bits that need to be removed from the machine before installation. These guys did remove those bits (screws, plastic items, etc.), but instead of disposing of them properly, they simply dumped the debris all over the driveway. I'm sure that a chimp can be trained to a higher standard than that.

It's the system

The main problem with with Dixon's Knowhow is that their systems haven't changed that much since previous failures. Mastercare/PC Service Call/Techguys.

They somehow believe that a name change and rebrand every 4 years or so makes it all better!

There are some good people who work for the group but the systems are pathetic and senior management believe their own hype. For example, they are in fact "proud of their service"

You may find these insights helpful:

http://fastsupport.pro/?p=3793 New name for Knowhow – internal memo - bit of a fun but frighteningly accurate.

More seriously http://fastsupport.pro/?p=3440 Damning report on Knowhow services.

You may find it better to find a local trustworthy repair store or online service.

Best wishes.

Andrew

KNOWHOW to make you angry

I am not sure if KNOWHOW is a third party contractor or just part of a group that owns currys (dixions) pixmania and pcworld.
Either way KNOWHOW is the worst company i have ever dealt with.

Ordered a American style fridge to be delivered on a Monday (day off work) Received a email confirming delivery for Monday between 7am-7pm, day before delivery received a text message to my phone confirming delivery on the Monday.
Monday comes and goes with no fridge freezer.
When i asked why it was not delivered on Monday and why they have wasted my whole day they just replied we didn't have the stock in the warehouse because it did not arrive on the weekend (so why on Sunday did you send me a text) They then said it will now arrive on Wednesday.

Hang on a second since when did the selling company start telling people what to do? Pure arrogance

My 17 year old son had to stay in all Wednesday for them, There instructions was to install and take my old fridge freezer as i had paid for this. But no, they told my son they could not install it and that they was not told to take my fridge freezer.

When i phoned up asking to forward to me to complaints department they just said give me your reference number then hung up on me. So i emailed a complaint which still today has not been replied to.
I phoned up to cancel the order and have them take it away, they told me they would phone back within 24 hours to arrange this but they didn't. I phoned up again to get someone say oh we will have to put your thorough to another department, then hung up on me.

Very Very Angry, a right bunch of cowboys..

I urge people not to buy any product from Currys/Pixmania/PcWorld/Dixons
By doing so these (or this) company will end up like coment and deservedly so

My dogs produce better things in the garden...they certainly smell better!

Dreadful, dreadful dreadful!

I ordered a new washing machine from Currys and arranged delivery for today. I was told it would be between 3:35 and 7:35.

7:35 comes with no delivery, so I rang the customer services number to be told that the delivery could be as much as an hour late but that it would definitely be here tonight.

8:30 and I get a call from the driver saying he can't make it today and would need to reschedule. I pointed out that I'd been waiting in and taken a day off work to be in, he got beligerent, aggressive and rude,

Order cancelled, now hoping Currys and Knowhow go the same way as Comet!

Danny Friday found this review useful

Dont use Dixon Store Group (ie Currys etc) if you can avoid them

Recently we ordered a washing machine from Currys in York and paid for it to be installed in a Flat which we rent out in Bradford. After a catalogue of planned but wasted visits from Knowhow ( excuse - we cant connect the washer because the cold water tap has been painted over which was patently untrue) as well as unannounced calls we got a local plumber to connect the washer which he did in 5 mins describing the Knowhow representatives as "not knowing what they are doing". We had to make 2 unnecessary 120 round trips to Bradford and probably spent 90 mins on the phone to Knowhow.
2 weeks ago we bought a dishwasher from John Lewis which their subcontractor installed . No problems !!

If you can avoid DSG and Knowhow !!!

.

Danny Friday found this review useful

DO NOT CARE

this service was like working with AOL, Ryanair and Talktalk all role into one.
They never man up, not once. You are wrong. Paid over an extra 100 for help and service, what a mistake. Those in the land of stan, they really DO NOT CARE. Please pass on, on facebook. already up to 512.

Worst service ever! Worst delivery service!

Lost everything ordered, took 3 weeks for next day delivery
Kept changing the delivery date as they lost the items but wouldn't say!
Crap customer service, wouldn't recommend to anyone!
They said they can't handle how busy they are with all the items and they expect to lose some, they are a delivery company that's what they do!! They shouldn't be losing stuff! They can't handle it
Would NEVER use again!!
Boxes came all damaged! Foot prints on box with dinning table in! Smashed glass
All boxes looked trashed, when they delivered them they didn't care what was in them, dropped em, chucked em down
WORST SERVICE EVER!!!!!!!!

Danny Friday found this review useful

Bunch of liars!

I cannot stress enough the stupidity of this team. They're so bloody unreasonable and the service they provide is poor, terrible, it's just ugh. I can't even, don't bother guys.

I have a "whatever happens" agreement on my laptop and I DON'T PAY MONTHLY FOR THEM to tell me that because of the reason I gave they're not going to fix it.
Bloody Bullsh*t, it's "WHATEVER HAPPENS" Goodness!

Steven Lennon found this review useful

KNOWHOW to LIE

Awfuly awful service. I cannot begin to vent my anger about these people. All they do is lie and when you call back they pretend it never happened. Cannot believe i wasted £289 on these guys. I would have much rather paid £20 for a guy in a dodgy repair shop to fix it. Definitely have to expose these criminals.

Steven Lennon and Danny Friday found this review useful

Don't Bother!

When my son's last computer was declared a write-off by Curry's, under the knowhow policy, we decided to replace it with a Mac on 31 December 2011 and when I was asked about whether I wanted to take out a new insurance policy, I agreed because I believed that I would get the same policy and same terms. Two days ago I went to Curry's so that they could arrange for the repair of the computer, which is now faulty and that is when I discovered that they had mis-sold their insurance and has sold me a lesser policy with a 28-day turnaround instead of the expected 10 days and no loan machine as an interim measure.

I took the computer home and phoned knowhow to arrange for a collection today and they agreed to provide a loan computer - not part of the policy that they had mis-sold to me - which would occur as soon as one became available.

The computer should have been collected today, by 11.55, but when it was not, I contacted Knowhow when I discovered that the driver had just been given a street name for the address, but no number, and that the telephone number given to the driver was incorrect, so he could not contact me. As far as collection today was concerned, the van was no longer close enough to my address to collect the computer.

After large doses of empathy from the member of staff who spoke to me and repeatedly tellingly me that there was nothing more that could be done, after she had updated the system to ensure that the same incorrect information is not given to another driver and I was then put through to a member of staff on the bookings side, Neil. I started to explain the problem, was not rude but still angry and then he hung up on me!

I then called back, spoke to customer service again, who steadfastly refused to let me speak to one of their supervisors - still oozing empathy - and after trying to put me through to repair bookings, they told me that the system had gone down, that there was no indication as to when it would be up again and promised me a call back - within 24 hours!

On the assumption that this information was as unreliable as everything else I had had from this organisation, I decided to call them back and was told the system would be back up by 2.00 pm, which is also cut-off time for a next-day collection. Not choosing to believe this either, I called them back at 1.40 pm, to find that the system was working, if creaking. Initially, the person I spoke to was reluctant to act because I had been promised a call-back but eventually she booked the computer for collection tomorrow.

I then decided it would be a good idea to check my details on the system and found that it was still incorrect, despite the fact that customer services had updated the record. But how could this be? Yes, you've guessed it, they operate two different systems, updating the customer service system has no effect on the system used for repair bookings.

As I write this, there are still no computers available for loan, so what are the chances that one will materialise? rather slim I would say.

This is a nightmare as far as service is concerned but to my son even more so, as he needs the computer because he is studying computer science at university.

I would like to say that this will now run smoothly - with the predicted 7-day turnaround time for the repair to be effected - but given what has already occurred, I see no grounds for optimism and will likely be back here soon.

The true measure of an organisation is how it behaves and what it does when things go wrong. I teach customer service and customer care skills and have awarded this sorry organisation one star because there is no facility to leave no stars.

Well, they said that they booked it in for tomorrow but they didn't!! This shower couldn't manage a piss up in a brewery. I have to go through this all over again tomorrow.

Steven Lennon and Danny Friday found this review useful

You're better off talking to a brick

Their staff are more interested in selling overpriced insurance than helping you. And even when you get past that, their level of knowledge is pretty much zero!

I was mistaken in thinking that having purchased my laptop in a physical store might lead to better after-sales service than online retailers are able to provide, but sadly this just isn't the case.

Danny Friday found this review useful

VERY BAD SERVICE

I WILL NOT RECOMAND KNOWHOW EVEN TO A PIG

David Morris and Danny Friday found this review useful

Currys KnowHow What a Joke

Currys Chippenham, What a Joke, as took a Humax TV in to store for repair. I was told buy a guy that I wont name that it was a TOTAL right off and that I would get a voucher in the next 2-3 days to use in store against a new TV of my choose. also he told me to cancel my Knowhow cover I rang Knowhow a few days later and they then told me yes it was a Right off. after another 3 days I had herd/received nothing so I rang Knowhow back up to chase them about my voucher and they then told me it was being repaired . and be back in the store for pick up 11/3/2013 that is 7 days as I first took the TV in on the 4/03/2013 Knowhow also said I was not to have cancelled my cover and why was I ever told to from someone in store . I am cross as I was told by 2 people it was a right of as they no longer did parts f or it and I would get a voucher then to be told it was being repaired.. what a waste of time I was hoping to get what I was first told about inn store. I am a discussed customer

Danny Friday found this review useful

Awful dreadful service!

We had a Toshiba laptop which was only 3 weeks old when it was working slow then the hard drive failed on it. As it was covered by the 28 day policy we took it back and they exchanged it on the spot for a similar Toshiba laptop. Great! That was until 8 weeks later when this laptop started running slowly, Toshiba tech support confirmed another hard drive failure. Took the laptop to our local PC World - the Knowhow guy said ok we'll send it off for repair and it will come back next week. A week went buy then we got an answer machine message saying the laptop was back but hadn't been repaired as there was liquid damage to the hard drive and this wasn't covered by the warranty. Went to the store and all we were given was the laptop and a patronising letter saying we are sorry we have not been able to repair your product, thanks for using Knowhow, please visit our website..... A bit difficult when the laptop is broken!! The staff at PC World were totally unhelpful and didn't give a reason why they didn't examine it and contact us by phone. It may not be covered by warranty but it still needs fixing?! I was so annoyed I contacted Knowhow customer service to complain, the guy said sorry you should've received a service report stating what was wrong with it. So I asked him why the repair centre wouldn't contact us and tell us whether the laptop could be repaired at a charge and he couldn't answer. He said he would email the tech team to ask them to send out a service report and contact me to see if the laptop could be repaired under their Fault & Fix service. I said why didn't they do that in the first place? Anyway I never heard back from the advisor, never received the service documents from Knowhow and if I ever need a laptop in the future, I will not be shopping at PC World or buying any warranties! Total incompetent and rubbish service!

Danny Friday found this review useful

Buy today for next day delivery.... still waiting

Was told by the saleman in the shop if i buy both my washer and fridge freezer from them in the store that day (with extra cost) they would have it on my door step the very next morning. Got rid of the old washer and fridge to make room now i gotta wait a week for it to be delivered due to 'delivery vehicle problems'!

Dont Touch them they are useless

Recently bought three 3D tv from Currys and foolisyly took out the premium cover at £9 per month. After 3 month went back on to there Web sight and noticed that the price was £7 for exactly the same warranty. I phone KnowHow and ask why my current policy didnt reflect the new price. Their answer was abrupt you took out the agreement at £9 so that is what you pay.So I said I would cancel all three agreements, of which they said why not take a new agreement at the new price , of which I agreed and cancel the old agreement with a new direvt debit mandate. I asked should I cancel the orginal Direct Debit , they said No it will automatically be cancelled.
Yes you guessed right they have taken out both payments by direct debit and not cancelled . I have registered my complaint but no answer.
This KnowHow will sendCurrys the same way as Comet to the wall.
Buy electrical goods from Tesco far better deals.

Danny Friday found this review useful

Incredibly frustrating - appalling service.

No delivery made- yet to be told why, incredibly inconvenienced, faceless bueaucracy, any future delivery is at my inconvenience. (I have little trust that it will arrive). Very quick to take the money. Appalling.

Danny Friday found this review useful

Transit Bolts left in Washing Machine

My mother-in-law, who is in her mid 70's bought a new washing machine 26 Dec 2012. She requested that the old one be removed and the new one installed as part of the package. Washing Machine was duly fitted and KnowHow team tested machine on a cycle and informed mother-in-law all ready to go.
Last week there were problems with the machine and a Domestic Repair Centre engineer visited today. He promptly noticed the transit bolts had not been removed and therfore caused considerable damage. Also, to her shock, DRC engineer informed her she had to pay £85.98 and claim it back from Know How, despite the fact she signed up and pays monthly for the know How cover - explain that one ?? And what washing Machine engineers leave Transit Bolts in place ??

To call them inept would be an understatement!

We are thoroughly disgusted with the service we have received as Whatever Happens customers with KnowHow. On the 21st January 2013 our cooker, which is just 2 years old, stopped working. We called KnowHow and were given an appointment for January 26th 2013. Issue number one- according to our contract, we should have had an engineer’s visit within two working days.
The engineer arrived on the 26th and conducted an examination of the cooker and concluded that it needed a specific part replaced. Issue number two- this same fault had occurred and been remedied around the 29th December 2011, when the machine was little under a year old.
The engineer said he didn’t have the required part and so said he would order it. This part was supposed to be fitted on the 6th February 2013. My husband requested an appointment after 3pm due to work commitments. He was assured that this was would happen. Issue number three- my husband later received a call stating that the part was not available. He stressed that the oven had not been in working order for over two weeks and pleaded with them to at least try to fix it on the agreed date. Obviously without a part, this did not happen.
A new date was set for 15th February 2013. Once again my husband requested a slot after 3pm and once again this was agreed by the member of KnowHow staff that he spoke with. Issue number four- at 10am on Friday 15th February my husband received a call from the engineer stating he was 15 minutes away from our property. My husband pointed out that he had requested and been assured of a slot after 3pm. My husband agreed with the engineer to try and call someone to let him in and that the engineer would call back. Issue number five- the engineer didn’t bother to call back and the person that my husband had hurriedly arranged to let him in had put themselves out for nothing.
We have spoken to a plethora of customer service staff this morning trying to resolve this issue. ‘Monica’ assured me that they could do a replacement visit on the 16th but would only issue a 12 hour slot that we might be able to narrow down after 9pm tonight, meaning that all plans for the 16th would have to be hastily rearranged. I stated that this was unacceptable, especially as the fault lay with KnowHow. I asked to speak with a manager and was informed that one was not available but that ‘Martin’ (a manager) could call me back within the hour. Issue number six- no call back.
Rather annoyed, my husband had to leave work and return home to help sort this issue out. He called customer services back and spoke with another member of staff who basically said the best he could do was transfer us to the white goods department. At this point we were put on hold and I took over the conversation. I spoke with ‘Steven’ who said the most they could do would be to book us in for another appointment on the 23rd February. I informed him that this would take us past the 28 days stated in the agreement, to which his response was “Unfortunately we would class todays missed appointment as a customer induced delay and therefore wouldn’t be covered by the 28 day period”. I asked to speak to a manager and was put through to ‘Dan’ (a supervisor) who I can only sum up as the epitome of rudeness and arrogance. He insisted that we were at fault and therefore waiting until the 23rd would be acceptable. When I stated that Monica had assured us the 16th, I was duly informed that there was no Monica there and neither was there a Martin. Reluctantly he agreed that they could be a member of another department. He read out notes from the previous call my husband had made to arrange the 15th February appointment which contradicted my husband’s account of the conversation, such as “He requested an appointment after 3pm”, suggesting that we were wrong in our assertion that we had been given a guarantee of an after 3pm appointment. He refused to accept that what was written down was different to the nature of the conversation that had taken place. At this point I requested a copy of the phone call and was told not all calls are recorded and that I could have a copy of the notes. I pointed out that legally I was allowed to request at the very least a transcript of the conversation. He also told me that he couldn’t call the engineer to find out why he had left as he didn’t “have the number”. Also throughout the entire conversation he kept insisting that in our contract it clearly states that appointments are all day slots, however I have read and reread our contract and there is nothing in it that states this. There was nothing constructive he could offer in order to ascertain a resolution. Begrudgingly I had to accept the 23rd. He then passed me back to ‘Steven’ who again tried to point out we were at fault so this was the best they could offer. I again asked him to check for the conversation with Monica and this time he miraculously found it in the notes and so we are now booked in for the 16th February. He also offered to call the engineer to find out his side of the story, at which point I stated that ‘Dan’ had told me this wasn’t possible. Issue number seven- not put through to a manager. Issue number 8- rude, arrogant staff who appear to have little training in the field in which they work. Information given has been misleading, contradictory and quite simply, staggeringly inaccurate.
To expect a family with young children to go for a month without a cooker is unreasonable but the irritation that we have felt during this whole drawn out saga is compounded by the ineptitude of the KnowHow staff.

Danny Friday found this review useful

First & Last time for these clowns

Delivery slot arranged 14:15 to 18:15
Driver called at 18:24 to say they were running late.
Finally arrived at 20:30, over 2hrs late.
Bunch of jokers.

knowhow know how to screw there customers.... can anyone help me thanks

heres my story!

right bought a samsung laptop series 5 i7 17" screen cost me £1200 with subwoofer and bits and acessories...

right i have kids at home got the extra knowhow insurance to protect my laptop about 2 months later kids accidently broke the charger bit in laptop so took it to knowhow sent it off the repaired the problem got home same night checked laptop propperly and relized 1 of my speakers not working... so i took it back to knowhow very kindly no swearing or anything and patinetly said i think your engineer didnt connect my speaker so sent it off waited 3 weeks for it to come back got it repaired PROPERLY!...
wait theres more....

right i got my laptop back after a week everything was spot on.... one day i was getting late to work i was rushing around and i had laptop on in my hands opened on top of my stairs i accidently slipped and the laptop went crashing down stairs and on top of this me mother was cleaning at bottom of stairs so the laptop landed in a bucked of water and i rushed downstairs switch it of lefted to dry came back from work the laptop was completely damages and soaked with broken screen battery and cd player was broken yes its my fault accidental damage not my day that day so i took it back to knowhow they sent it of to repair told them briefly what happened got a phone call from knowhow how saying sorry we are not going to repair your laptop because the damage is too much to what i said at currys pc world so told the guy but excuse me im sorry but no one told me to give you a full detailed report and i didnt say it fell from 3-5 step downstairs is said 15-16 step now you can image what state my laptop with be in....now ive wrote to the comany detailed report and after reading your guys comments i dont think they gonna do anythingh about it is there anything i can do please help,,,, thanks

Do not repair at knowhow!!!!!

We went to knowhow to get my laptop repair because of my screen. We paid 50 pounds for sending the package. So i said ok! IT TOOK THEM 3 MONTHS to phone us back and saying that the laptop isnt repaired. So i said ok!!! Went back and i said i would like to refund the money what i have payed. They said you need receive but its been 3 months. We only had that main paper which we needed it. The costumer was rude to me also he refused to pay back 104 pound... So i went to talk to main manager , he said that he can give me vouchers. And i said no i want my money back. Eventually he gave me money back!! Huray!!! I went to him and said for that money i could repair in different place. Anyway i tried looking at advertisiment and i found one. I phoned him and he said that he will pick it up next day and will be repaired in 2 days for 100 pound. And really he dis it in 2 days. He also took the laptop and brought to your house. And work perfectly.. People dont go to currys i make me sick when i go near it. Also person who repaired my laptop, he said that they replaced screen and it wasnt brand new, it was refurbised!! How disgusting is that!!!! It should have been new not used!!! Again,,, people dont repair stuff at currys rather do at high street.

They should be rebranded to 'Clueless'

I have seen some shoddy service in my life but this one beats the lot. Computer was sent to them for repair and returned with unconnected and new hard disks despite me asking them not to replace any hard disks. I was not informed that this was what they planned to do, despite their published policy. After return the computer could not find the hard disks as they were not installed correctly (no quality control). I paid £171 for a new graphics card which they decided not to install as the old one worked fine. This mess took them 6 weeks
Shall I keep going... No, after 2 hours in the Store I just asked for a refund which the senior Manager agreed was the least they could do.
That was in November 2012. We are February 2013 and I cannot get a response from them despite many calls and emails.
Do not take anything to repair at Knowhow ('Clueless')

whatever happens what crap it should say

what ever happens.co.uk this is the worst company i have ever used. they do not do what they say when you get a breakdown with your applience.my washing machine broke down on 22/1/13 i phoned the company to be told they could not repair my machine for over a week when i told them it states on my policy they would repair it in 2 days of my call. they said they would try to sort out another date which they gave me was 26/1/13 so we waited all day at 4.30pm i phoned this company again they said they did not have any confirmed appointment as all the information was not put on the screen. I was told i was speaking to a line manager which turnout to be a lie i have lost count the times i had to phone this company to be put on hold each call was 20 to 30 mins .this company needs to retrain its call centre staff .this is the worst company i have ever used. my advice to anybody looking for this sort of extra warrenty please dont use this firm as all the promises they make do not work mr belcher

Utter bag rubbish avoid!!!

KNowhow dont know how to do anything ,

They collected my pc on the agreed date , they provided no tracking number or reciept.

7 days later was the agreed time frame, on the 7th day I called at the end of the day

" oh it was repaired, but it failed Q A "

Ok so when wil it be sent out now ?

" tomorrow "

and will you confirm this ?

" yes you wil get a text"



Hi can you tell me where my pc is ?

"hmm NO I wil need to check and call you back "

to be fair here David did call back

" hi I have checked and your pc is repaired"

great when it is going to arrive back with me ,

"the 15th , the van is to full"

now after much proding and explainig of lose of earning turns out the couriers depot is 5 mins from my house.

Can I pick it up , NO

and the standard excuse they fall back on is we have 28 days to return this.


At this point I would love to have a full on rant but then that would lessen my arguement but anyway **** **** **** *** **** ******** ****** **** ***

DONT INSURE ANYTHING WITH THESE BUNCH OF ****S

Soon as my pc arrives home I am cancelling my insurance as it would be cheaper and faster to just pay for the repair locally or just buy a new one.



Hey can you tell me what time my pc will arrive with me today ?

" erm i

Useless is un understatement

Passed from pillar to post. Sent direct to suppliers who do not even manufacture products. (Kenwood - they sell the badge) Fobbed off. Fob, fob, fob. They just want your money upfront for a repair that will not be paid back.

Do not KnowHOW

I bought my laptop from pc world in may, as I was joining a computer games design course at college and I would need it. I used the laptop until june and was getting to grips with photoshop and programming when my laptops hard disk failed.. I sent it off for repair with knowhow as it was still under manufacturers warranty. They sent it back and the hard drive had been fixed and I had to pay out for photoshop again.. I bought it and installed it to find out that my fans were not working properly. So i booked it in for another repair. The laptop came back a week after I had sent it off, and the fans didnt turn on at all. I went to PC world and told them about how they have broken my laptop and were rude to me on the phone. They said that I couldnt get a replacement or a refund but I could get a refurbished laptop of the same make. Why would I want someone elses broken laptop? So i booked it in for another repair, they had it for almost 3 weeks before I decided to ring them to ask. It had been "repaired" and sent back to tje store a week previously. I wasnt happy about that so I calmly stormed into PC world and took my 600 pound laptop back. I took it home turned it on and the fans were still. Not. Working. So i sent it off for yet another repair. It came back a week later with everything fixed! I was straight on the internet talking to my friend who develops games with me telling him how happy I was. Until.. My laptop keyboard literally popped out of the laptop. And the keyboard and trackpad were completely broken and inoperable. I rang them up and spoke to the first man who was very rude, I told him I want a replacement or a refund and he hung up on me,so I rang back and the man was nicer until I said I wanted a replacement or refund and he started to get angry with me so I demanded to speak with a manager, he told me he wasnt in so I politely asked him so your whole team.. Has no manager, do you think Im stupid? And the manager talked to me, I then passed the phone to my mum and she explained our situation, single parent not entirely wealthy, no othrr laptops in the house and he offered us a refund finally. He said we'll book it in and you will know by saturday, I had to ring them to find out. It is january the 12th and i have been having this problem since june. Worst service/company ever DO NOT BUY ANYTHING FROM PC WORLD OR CURRYS AND NEVER. USE KNOWHOWS SERVICES.

Ridiculously bad service, so disorganised. Rude staff!

Still waiting to find out from Knowhow about where my dishwasher is. I got a text on Sunday night saying it would be delivered Thursday 10th Jan so I booked the day off work to wait in for it. At 6.10pm, I got a phone call and was hung up on. When I rang back, it transpired it was a delivery driver for my dishwasher, saying he couldn't deliver the dishwasher as he'd already been working for 12 hours and that someone would ring me this morning to say when it would be delivered today. I rang Knowhow customer services and was put on hold while they contacted the depot. Being charged for the call on my mobile, I hung up and phoned back, and requested a call back. This was at 10.45. I'm still waiting for my call back. WHERE IS MY DISHWASHER!?? Bearing in mind I've just moved into a new home and need all my white goods, it's fair to say you've now lost out on a LOT of business, you scoundrels!!!

*edited to add* I'm on hold with the complaints team who are trying to find out why the dishwasher wasn't delivered - I ALREADY TOLD YOU IT WAS BECAUSE THE DRIVER HAD BEEN WORKING 12 HOURS AND HAD TO STOP! He just didn't listen to me at all and spent all his time trying to blame the driver or bad traffic. It's not his fault all four advisors I've spoken to have been rude and incompetent!

Also, your hold music is like an horrendous Casio keyboard demo from 1984.

*further edit* - The guy at the complaints team has not said sorry yet, and will not let me log a complaint without a receipt number - my mother in law who lives 100 miles away (and also has a job and a life!!!) bought us the item as a housewarming present so was not available to leave work, go to her house and ring me back with the receipt number (imagine that!!!)

Rude Arrogant Staff

I order two TVs online from Currys on boxing day and put my delivery in for Saturday delivery. Hence one tv turned up on the Saturday the other TV on a different courier service because it was a smaller package item. One TV 42inch the other 32inch. The 42 inch arrived on the Saturday and the 32 inch was not supposed to be delivered until the Wednesday no time given only a tracking number on the Sunday provided. On the Monday they tried to deliver TV hence no one there if they had said it would be delivered someone could have been here. to cut a long story short they delivered this on the Wednesday between 8-10 so I had to take unpaid leave from work. What is so annoying their staff telephone me as I have complained and are rude and no offer compensation for my loss of earnings. Next time I will got to store and get TVs myself less hassle and less bloody complication. In fact I won't go to currys ever again.

Emma Louise Frost found this review useful

Has nearly ruined my career

My laptop has been sent to Knowhow for repair 4 times in total now for the same problem. They have had my laptop for over 7 weeks all together and i have had continuous problems with this since July. I am currently a student and have nearly been kicked off my course because i am behind in all my work .I have spent ridiculous amounts of money on uneccesary phone calls. They currently still have my laptop now and each time I call I get put on hold for ridiculous amounts time. Knowhow have also at one point lost my laptop and claimed that I had signed for it when I hadn't. The delivery driver had left it with a random neighbour in the street and didnt even notify me. You wait in all day fit them and they don't turn up. You ring again and you get a silly excuse of " it wasn't loaded on the van". This company is a complete joke. I have been in tears over this company . Trying to do a UNI course and bringing up 2 kids is hard enough without having a laptop to do it on. They promise you replacements until they are blue in the face over the phone. The customer service is disgraceful , I have never been treated with so much disrespect in all my life . Many of the staff also can't believe how I have been treated. My last voicemail i reciebed was yesterday from staff Claiming my request for a replacement had been declined. Suprise suprise . It is one big sceam, be well aware . Let's see what happens after this post. Danielle

Hmm getting worse?

I've been with them for about 3 years with cover on my ps3. The first time I sent it off for a repair was fine just a faulty laser. But in the last 6 months I have sent my ps3 to them twice because of it overheating and both times it came back exactly the same!!!! Instantly overheating again, fans on full blast the second it turns on.
I have another ps3 that had same problem that does not have cover from knowhow so I fixed it myself!! Doesn't make a peek haven't had the fan go full blast once. Simple problem that I'm meant to be paying them to fix!! Think I'm going to start complaining now cause I really do not think they done a damn thing the last two times it was sent to them. Heck send me the parts n I'll do it myself!!

Miss B

Emma Louise Frost found this review useful

KNOWHOW KNOW NOTHING!!! AVOID THEM LIKE THE PLAGUE

They just delivered my laptop at my door I was so excited I've been waiting 2 months!
It does not turn on!
Absolutely terrible customer service.
Know-how no NOTHING
AVOID AT ALL COSTS!!! Especially if you need your laptop for business
or your source of income cause once they've got it there is no
telling when you will get it back in your hands again.
Sorry know how but you're gonna have to up your game and hire people who
actually know what they're are doing.

Emma Louise Frost found this review useful