I have seen some shoddy service in my life but this one beats the lot. Computer was sent to them for repair and returned with unconnected and new hard disks despite me asking them not to replace any hard disks. I was not informed that this was what they planned to do, despite their published policy. After return the computer could not find the hard disks as they were not installed correctly (no quality control). I paid £171 for a new graphics card which they decided not to install as the old one worked fine. This mess took them 6 weeks Shall I keep going... No, after 2 hours in the Store I just asked for a refund which the senior Manager agreed was the least they could do. That was in November 2012. We are February 2013 and I cannot get a response from them despite many calls and emails. Do not take anything to repair at Knowhow ('Clueless')
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