Took computer in, told it needed a driver reinstalling, would be 7-10 days
texted to collect and it wasn't ready
came back 24 days later with hard drives wiped, and upgraded hardware removed and replaced with original spec. told I had their permission when complained
most staff rude and unhelpful
DO NOT use this company
Sony vaio laptop sent in three times for repair, it kept on dropping internet connection, had taken out cover insurance, when first purchased, so thought all would be well, and would have peace of mind that it would be fixed by Knowhow. Sadly mistaken three times sent back to me, and still not working. Finally took it to a local computer shop, who fixed the problem for me, cost me £80.00 to repair, but for me it was well worth it, just to get it going again, and to have no more dealings, with these cowboys.
Bought my premium policy in oct 2011 for £389 used it once not an issue when I bought it sales person give me the lot your covered for this and that ok
Laptop got damaged called them picked up my laptop offered my courtesy laptop i refused as i was out all week so had my ipad great stuff
Got laptop back bank holiday Monday full 7 days later screen replaced but ALL THE REST DAMAGE LEFT AS IT IS MASSIVE GAP IN THE LAPTOP WON'T START VERY VERY POOR
called them was told need to pick up and take it again for a week and week wait for collection I said I want to complain he said call in the morning when the department is open
Call them 7 times today nothing but RUDE AND UNTRAINED IDIOTS I'm a very Carm person but 2 calls out of 7 set me off as I asked for a courtesy laptop and I'm now told I got club cover not premium so why did you take £400 out of my account as club is £299 and I paid £399 and was told this by the idiot on the phone well in 2011 a tv would cost £1000 now you can get same one for £600 WFT are you on about
I'm going to take this to the end don't know how they are still trading
I was expecting delivery of a washing machine. Two delivery men showed up with the washing machine and immediately said that they had to take it back because it would not fit into the lift. I offered to lift the trolley up the staircase asking them to support the package from the sides, but they refused to do even that. Offering no useful advice at all, they insisted that it would be impossible to get the washing machine to our flat and took it back with them.
Laptop was having charging problems, and I took it to KnowHow in Nottingham. Without doing any check, they wanted a minimum of £50 upfront plus parts for a repair; and said it'll take around 10-14 working days!!! When we decided to not go for this attractive deal, the salesman actually said to us in the most sarcastic tone ' good luck trying to find someone else who can do it'. Took it to a local repair store, they fixed it on the spot without charging for labour. I'd really advice anyone to run a mile from PC World; they lack genuine technicians in store, and the salesmen there are just plain rude. Private businesses are so much better - unable to rely on a big name, they actually provide genuine good services!
Send laptop in for keyboard repair. When it came back it no longer loaded windows 7 (error on startup) so i can't even verify if they got around to fixing the keyboard.
It was loading windows 7 fine before it was sent in but the guy from knowhow talked around this and made it my problem.
They want more money now to send it back in to fix it... they say we need to create a new job blar blar. The worst thing is that laptop has scratches on it above the keyboard since its been with them.
The tech guy who was fixing it must have know it was not going to work when it was sent back as the guy from know how told me that it was stated in the log that it wasn't booting into windows. So they knew its not working yet they didn't call us. i don't like wasting petrol going to pick up a laptop that we will just have to send back once we test it at home.
So clearly there is no communication between the technicians and the call center staff. or they would have called us to say that its not going to boot and give more options.
Next time if i have a laptop problem i will find a local small company who know what they are doing.
All in all just a massive let down. We haven't got the laptop back yet but am not hopeful that it will be working properly when we do finally get it back...
Sent my laptop for repair on 10th november 2012, as of august 2013 knowhow still have my laptop, no repair, no replacement, nothing, they continue to take £9.99 each month from my account, they NEVER reply to emails, NEVER reply to letters, i have even sent 2 recorded delivery letters, NO REPLY, they continue to tell everyone to call the premium rate 0844 number, DONT, call them on these freephjone numbers - 0800 023 4701 and 0800 5878787, or call their legal team direct on 01727 202030, they are a disgusting company that does not care for its customers, they just take your money and do nothing, i am now taking them to court, also contact BBC watchdog
I purchased a Hotpoint Fridge freezer from Curry,s on the 28 July and it was delivered the next. When it arrived it had no packaging on it at all. They put it in place and rushed out the door. I had to rush after them as it had a large dint in the Freezer door. I was told ring the shop they will give you a few quid off it, When I told them that wasn't acceptable, they left a phone number and said they will sort it out. I made them write on the docket that it was damaged and they left.
I rang Knowhow immediately and had to go through an inquisition as they tried to convince me I must have bought shop soiled. I was furious, They eventually said they would send a Hotpoint engineer with a new door.
I left the freezer a couple of days to settle before buying food to fill it.as it was going to take over two weeks before anyone was coming out.I need to use it.
While I was filling it ,I noticed a stain on the freezer door> How dose a brand new
product end up with a yellow stain on the door seal ?
I started ringing them but no one was interested, they couldn't care less, As I had an engineer was coming out, but I had questions that no one wanted to answer,
In the meantime I received a call from the Hotpoint engineer to arrange a repair date for the 16 August, While on the phone I found out my fridge freezer left the manufacturers 9 months before. How old dose something have to be before they can no longer class it as new? and where had it been.
I rang again and asked to speak to a manager and was told no!!
The behaviour of customer services Is Awful .I am still in two minds whether to send it back.As a pensioner I cant afford to buy another fridge freezer while I had this one sent back, Curry s have lost a loyal customer as I would never use them again . .
I purchased a Bosch integrated fridge freezer from Currys. It was on offer at £649 as it was the display model. It looked fine in the shop, I even took out the cover on the product.
Delivery day came,I received the product in bubble wrap, on unwrapping it, I was astonished to find dents and dings all over it including a dirty great footprint on the door and a huge dent in the back! I was seething , and went into Currys who promised me they would try and get a fridge freezer out to me as soon as possible as they took my old one away . I put food in the fridge compartment as I had nothing else so had to use it. I came down stairs the next morning , and the fridge freezer wasn't working at all apart from the door light ! . All my food was warm and had started to go off (bearing in mind the warm weather and a £649 fridge freezer so badly damaged that it didn't work !
I threw away three carrier bags full of food, the butter was like liquid it was awful. I rang Currys Knowhow to complain and to ask them to sort it out. I had a call from Currys and the man who was supposed to be sorting out a replacement said he hadn't managed to find a replacement and said he would look for one the following day!
By now I was getting more and more angry with the situation, as basically I had forked out £649 for a bag of ***** that didn't work and had thrown 3 bags of food away ! And still had no fridge freezer!
In the end I asked to speak to the manager and asked for a refund. He said I could have one once the item had been collected, so I said ' I parted with my money and trusted you that I would receive a product in good condition that worked, and now you won't trust me enough to give me a refund before the product is collected so I can go and purchase one elsewhere as a matter of urgency' . He said no!
I then said fine, and that I would personally return the item to the store myself with my paperwork and would be expecting a refund!
We did get it to the store in a minibus, my husband had to take time out of work to take it back to the store so we could get our refund. When in the store the manager and shop assistants could not believe the state of it! They assured me that it did not leave their store in such a condition and said that they would never have sold it like that. I suggested they speak with the delivery and store team . Mean while the man who sold it to us was knelt down and opened the doors to look for the barcode, when the fridge door fell off onto him and cracked him on the arm. He was clearly injured by it and needed first aid assistance. That could have been one of my grandchildren.
I said to the manager ' now do you feel my frustration' .
We got our refund, I asked about the food I had to throw away and they told me to ring customer services which I did, they told me they only pay out if freezer contents are damaged , not fridge food ! I was appalled by this as it was money in the bin . I was honest and told them it was my fridge food ,I even offered to get the bags out of the bin and to show them, but no they were not interested!
Fortunately I am in a position where I was able to replace the food, but what if it was a pensioner or someone on a low income ? I am still angry now.
We have spent thousands of pounds over the years in Currys , but after this I refuse to purchase anything big from there again !!!
I did get another fridge from John Lewis. The delivery service was fantastic, they checked the product over with me to make sure it was all fine. It was handled with care and they left a number for metro ring should there be any issues with it.
I will be using John Lewis for all major purchases in future.
Had a bad experience 6 years ago sent a Toshiba quosmio g20 for repair from Brightons Pc world heard nothing no communication from them eventually went back and found out they had lost it in Southampton
It was a £1200 pound laptop they said we will replace it to that value..
The only laptop in that price range was £999 pounds so they made up the money with extras ,will not fall for that one again( "it was only because it is out of production sir")
Roll on 6 years.
In December last year I ordered a Toshiba Quosmio f750 the all singing and dancing 3D do everything ,lovely laptop felt just as good as before .
In July we went on holiday came back fired up the old girl and had blue screen of death.
No problem still under manufacturers Warranty
rang Know how after about 20 minutes with the guy whose computer went down so he could not input the information oh hang on its just come back online we will pick the laptop up on Saturday
Saturday came and men duly picked up the laptop and I signed for its demise.
I was never going to fall for this again.
Followed its progress and it says it was repaired
Good I thought should get this back on Saturday as planned good service NO
Saturday came no laptop rang customer service kept waiting while they contacted the hub.
Sorry sir they could not find your address ,we live in a village own the shop and post office most delivery drivers who cant find people always come in and ask
Sorry they said will deliver it on Monday
Monday comes I track the laptop says it will be there at 14.20 ,14.35 driver comes in great its back,.
NO opened the box WRONG LAPTOP.
Don't worry the diver said I will ring the depot
5 minutes later he came back and said someone would ring back within half an hour to tell me the situation.
This morning at 11.30 I have worked out that no one is going to call me back, So I ring Knowhow after getting through I was told to wait a minute and they will contact the hub, SOUTHAMPTON, oh dear lightning cant strike twice can it?
Anyway guy says which day would you like it back doh today would be nice sorry sir the drivers have left the depot, THEN TOMMORROW, I will just have to speak to the distribution manager ,
He cant guarantee delivery for that day but will do his best .
Sorry if you have the laptop why wasn't it being sent again today? .
" cant answer that sir"
If he cant deliver it he will give you a call ,heard that before
I am now waiting for tomorrow to see if my laptop turns up not holding out much hope
This time I am going to make sure I get the proper replacement
This laptop is still under its manufacturers warranty
I will never use this company again and will also probably never buy anything from them
Rang and reported my T.V broke on thr was told it would be picked up mon given a tracking number to look up online blah blah blah
Summer holidays 2 kids and sunny Monday waiting for T.V to be picked up only to get to end of day and no pick up!!!!!! Not impressed,rang thro and some women who obviously thought we was blind told us that the delivery men were in our road!!!Ermmm NO!!was told to ring back at 7 if no one had showed
Come 7 o'clock and suprise surprise no collection rang thro again and spoke to a arrogant man by the name of will who had great joy in telling me "he doesn't no what I expect him to do about it!!"Fab customer service that one!!!! He said someone wud ring us in the morn!!!
Morning came and no phone all so I decided to what I thought would b a quick call 37min laters I am more then ever annoyed!!!! Spoke to one guy who thought I would b happy that he could book me a next day appointment (wed) failing to mention that the later it gets picked up the later we get it back!!!!! Obviously wasn't very happy asked to be upgraded for a replacement t.v and was told there wasn't any!! God nos what happens when someone with the premier package rings up????so after having the same argument with this guy he finally puts me onto his manager (after asking 3 times) not that it did much good because as being a manager he was more arrogant then ever!!!! Said there nothing they could do but pick it up next day "Bloody Fantastic" another waiting in for a poxy pickup!!!
Totally useless company will definitely be cancelling
I waited until my laptop was practically on breaking point before I handed it in to "Knowhow" (although frankly I hardly believe the name suits their "abilities") as I know how ridiculous their service can be (my mums netbook has been in TWENTY FOUR times and had FOUR motherboards and yet they still don't believe a replacement is reasonable) anyway when my laptops charger was falling apart, the screen was going fuzzy and the keyboard was falling apart so I was for ed to part with it. I believe knowhow RUSHED my repair to ensure a replacement WASN'T given (you get 21 days before you're allowed to request a new one and after being told twice by knowhow that the deadline wouldn't be met due to parts being delayed and yet knowhow magically managed to ensure the laptop was repaired by the 20th day) after getting the laptop home within an hour I was greeted to a blue screen and constant crashing doing simple things like PRESSING THE SPACEBAR (seriously I'm not being dramatic!) so tomorrow I am set to make another venture where j gaurantee nothing will begin u til the following day because for whatever reason they don't like their deliveries going out on Sundays!!!! I would avoid these people at ALL COSTS or if you enjoy slow service, stickers that are impossible to remove, your anti virus software being removed (yes they removed norton 360 from my mums netbook and broke the BUILT IN wireless!) and staff who should really be working at a post office because NO repairs seem to take place in store then Knowhow are the company for you (I'm only giving 1 star because its not possible to give 0)
My laptop had started to run very slowly a few months ago. When we purchased the laptop we signed up to the Knowhow warranty where you pay monthly and if it is damaged or faulty, they will replace or repair your product with no extra charge. We phoned up Knowhow and told them the situation. They told us to bring the laptop to our nearest Curry's or PC World and they will repair it. We were worried that we no longer had the receipt in our possession but they told us that it would be fine. We brought the laptop to the shop, explained the problem but the first thing the man behind the counter asked for was the receipt. We explained that we were told that we did not need a receipt but he said we did or he couldn't send it off for repairs. The man seemed quite uncaring, was quite vague and he just kept repeating himself over and over again. We then rang them up again and they said that they would come and collect it. When they did collect it, I had forgotten to remove my important data. We then phoned them again and asked if they could make a recovery disk and they agreed that they would. When my computer arrived, the delivery man seemed quite ignorant as he delivered my computer to the wrong house beforehand. However he was quite polite when he delivered the computer. I was, at first, satisfied at their job as they replaced the heating outlet (which was playing up), the speakers(which seemed unnecessary but then again I am not educated in electronics) and they removed the hard drive. When my laptop arrived, there was no recovery disk and the hard drive had been removed and not handed back to me. Therefore I have lost all of my documents, my videos, my pictures and my music and other media.This has angered me as I am still in school and I had a lot of important documents on my computer. Also I would have thought that if the hard drive was removed, then I would have got it back so that I could transfer my data onto the new hard drive or I would have expected the people at Knowhow to have done that for me. Also I noticed that my battery is damaged, a problem that did not occur when it was in my possession. This now means I have to have my laptop constantly plugged into the power supply or my computer may just turn off all of a sudden. I have not used my computer fully yet so I may have other surprises waiting.
The only reason I gave 2 stars is because all of the hardware that was put into my computer cost more than we probably paid. Also the service was relatively quick as the process of repairing my computer was done within a week.
I am not sure if I would recommend this service or use it again as the staff were ignorant and the finished product was unsatisfactory. If you are to use this service, be cautious.
Knowhow Ref 284380
Rang Knowhow for 2nd/3rd time as our LG GWL227HBQ Fridge Freezer was faulty, Freezer kept Defrosting which caused us to throw away all our food again.
Was told they would turn up on Weds 31st July which meant we had to wait another 6 Days for Freezer to be fixed, when Engineer turned up ( was very good)
he condemned Fridge Freezer and told us KNowhow would ring us within 72 Hours to sort out what they would do next.
today 6th August nearly a week later no telephone call from Knowhow so rang them to find out why they hadn't contacted me to be told the case is now closed as they couldn't fix it and they have passed it on to another company to fix called "Connect"
They had no excuse why they didn't contact me which I have said is not good enough. Terrible service and communication especially as I have a 10month old baby and I have had to do my shopping daily because of not having any Freezer
I gave my laptop 2 weeks ago for repair. I was told that it would be delivered back on Monday and I even received several text messages for it confirming it. However I never received the latop. I then called customer service and was advised that it was an error and now laptop would be delivered on Friday. Once again I received text message confirming the Friday date. However once again the latopn was not delivered.
This company is joke, Stay away from buying stuff from PC World, Curry or Dixons.
I have never had a customer experience as bad as I have had with Knowhow.
In May we ordered a new hob top. The men who arrived to install it were unfriendly and sloppy, leaving a broken back of a cupboard (where the gas pipes go in), a kitchen worktop which had been pulled away at the corner join and sloppy silicon sealant.
We ordered a re-installation. I worked full time and the next opening I could make in my diary was Friday 26th July. On the 26th I recieved a text first thing telling me my delivery would arrive between 3:30pm and 7:30pm. At 8pm I had still seen no one. I called customer services to be told that the delivery had been cancelled the day before hand by the depot and that it had been cancelled too late for the automated text to be stopped. No one thought to call me! When I pointed this out I was told that they call lines lines and only text mobiles!!!
I was due to go out to dinner with friends that evening. These friends live in NZ and I had not seen them in over a year. I couldn't go as it was too late by the time I'd sorted everything out.
I phoned on Monday 29th of July to make a formal complaint and re-book a delivery. I rebooked for Saturday 3rd August and requested a delivery after 12 noon. I was at a wedding on the Friday and would not be able to be there for an early morning delivery.
On Saturday I got up early and drove back, arriving home at 9:30, only to find out that they had called at 8:15 saying they would be there in 10 minutes!
On calling customer services again I was told the 12noon request had never been put on the notes. The man on customer services was completely unhelpful, had no idea of the back history and said that no one would call me about my complaint to apologise as this is an internal issue not a complaint! I ended up hanging up I was so angry.
I am not going to book the re-instillation as I never want these people back in my home again and I do not trust that they are able to get anything right.
This is three days of my life I have now wasted waiting for this incompetent, rude company to get their act together. My advice to anyone considering using them would be to not touch them with a barge pole!
Ok i dropped my laptop by accident on Thursday I took laptop to local store on Friday morning ,received a text that afternoon telling me I would be receiving a visit from knowhow team on sat between 9am and 1pm. I waited till 12.30 and no one arrived so I called knowhow team they then said it meant they were going to pickup laptop from store grrgrr.The next text message I received informed me that they were going to return repaired laptop on Thursday between 12 and 4pm again I waited till 4.30pm I phoned knowhow to be told I would not be receiving my laptop due to a strike by the depot that means I have wasted 2 days for nothing they cannot even tell me when I'm going to get it back. I took out a warranty that stated I would receive either a repaired laptop or a replacement in 7 days. I stated this to the customers services girl and she said that this doesn't count because it has been repaired but just not delivered its not their fault there is a strike they r absolutely useless I will never buy from this group of retailers their warranties r just a scam complete rip off
I was shocked when I had to send my TV in for repair to knowhow when I was told they wouldn't fix it nor would LG touch it as the serial number on the back indicated that it was a polish TV. The staff in store had covered up the two pin plug by adding a UK converter. I was shocked!! Knowhow were saying that I was trying to defraud them!!! The staff in store on the front desk were trying to help and one manager agreed to like for like exchange great I thought problem solved. I decided to go to the store the day before my old TV was to arrive back to me. I wanted to choose TV and make arrangements as I had a busy day the next day. A different manager agreed to like for like exchange but I realised to my credit that they had copy and pasted different specifications on to my TV printout. As soon as the manager realised he would have to upgrade by £300 he waisted no time in belittling me and making me feel worthless. He wouldn't accept what the other manager had agreed as if he didn't care and subsequently left me in store for 5 hrs to deal with the other staff and they had to call him at home to try to get a resolution. I the end I was back in store with the TV and my children had the misfortune of coming along. The manager again me sure he made me feel like.... Before agreeing to a refund on to a debit card. I'm now fighting knowhow as I feel they breached their terms and conditions. Please please please avoid like the black plague. Unless you want an item that isn't legitimate.
We have now been waiting 10 days for our washing machine to be fixed. Last week the engineer didn't bother to show up, the customer service staff not at helpful or interested in helping us in fact, we were told to "move on" !!! Apparently they are only in our area on a Wednesday or Friday and they gave us no priority as we had been let down. They can't understand the concept of customer service or service recovery, and as I have 3 appliances covered by KnowHow (which costs £200 per year ) I will be cancelling all policies once they expire. The only reason I am waiting for them to expire is because I won't get a refund I'm told! We had 6 visits before our dishwasher was fixed, and that turned out to be a blocked pipe....I'm am more than angry about the service, but have had no response from my letter. The Ombudsman is my next port of call....
Despite having a monthly warranty agreement called "whatever happens" with an explicit "no lemons" commitment to replace an item after the 3rd repair, my laptop has been returned 7 times and currys repeatedly refuse to replace it. They quote small print, terms and conditions and that the decision is theirs.
The company has no regard for customer service. The store staff say they get hundreds of complaints each week about "generic" texts informing customers that their repair is complete but the information is incorrect. The helpline confirm the same but say "we have been looking into this ongoing problem but have no fix". So even more customers turn upon store to collect an item which is not with them.
DO NOT BUY FROM THIS COMPANY IF YOU WANT TO RETAIN YOUR SANITY AND DIGNITY.
bought a insurance plan on may and find out the bad reputation about knowhow company. Cancel the plan on the second day. 2 month later was still being charged and was told they will be no refund due to the reason I did not make any call. I make in total 4 calls and they say I didn't make any call. is really a scams
Our washing machine finally died on Sunday so we needed a new one. Went to Curries / PC World in Telford and ordered a new one. We paid for the next day delivery as we needed it pretty quickly. We told the sales assistant that access to out property was down a very very narrow lane so they wold need to take that into account. This was logged on the computer and scribbled on the order form. Monday came and I picked up a message on my phone from the delivery driver stating they had been trying to contact me and they couldn't get the 7.5 Tonne truck down to our house and they had gone. My mother on law was waiting in the house all day for nothing DOH
Eventually spoke to someone at KnowHow who rescheduled for today some time this afternoon and did ask the question could they get a 3.5 tonne truck down to our house. I then get a text message telling me I can track my order on their web site and give me a 6 digit order number. The website needs a 10 digit number so that doesn't work either.
So I have had my elderly mother in law waiting in the house all day yesterday for a machine that didn't turn up, and now my daughters and Mother in law have had to cancel a trip out today on the vague hope that the washing machine might turn up this afternoon.
So much for paying a premium for next day delivery.
Get your act together and try talking to each other or reading whats on the cimputer screen.
The driver has just called me to advise they have a delivery for me. I asked if they where in a 3.5 tonne truck as requested. Guess what they are in the 7.5 tonne again.DOH
Now they are trying to sort out a smaller truck so we can have it today.
If it doesn't turn up I'm cancelling the whole thing an getting it off Amazon at least they will get it to me.....
My desk top computer which is only 3 months old got knocked off the table by my teenage son and his friend who were messing around play wrestling computer went flying landing on hard tiled floor smashing the screen , contacted knowhow as I have an a what ever happens policy, No problem they told me im covered for mishaps, they duly collect the computer on the 5th July 2013.Two weeks later computer returned unrepaired and with more damage than was before being sent, as they say the damage dose not fit with the computer being knocked off a table on to a hard tiled floor. They told me that there would be a letter telling me how to write and complain, guess what no letter, now the 25th July and after another phone call have just been given an address to write too. Very disappointed with the service provided by Knowhow. Was wondering is this just a time wasting ploy by knowhow and can I complain to the finical ombudsman for breach contract by knowhow, Repair ref 233625
KnowHow delivered an 8' x 8' shed from B & Q to my home at 13:00 today. The first box had fallen apart and parts of my shed were dropping out in your lorry, on the public footpath outside my house, on my driveway and in my house. The second box was unsealed as the metal staples had also ripped out. Fortunately parts of my shed did not drop out of this box. The boxes were labelled as being 1 of 3, 2 of 3 etc but only 2 boxes were on your lorry so only 2 boxes have been delivered? This is the worst delivery I have ever experienced in my life, I am 61 yrs old and made many thousands of deliveries myself and received countless deliveries at my home - this was absolute mayhem. I am left unsure where the 3rd box is and what parts of my shed have gone missing. Your staff took zero responsibility and told me to contact B & Q. Your delivery service is dire and the lack of customer care from your delivery staff is beyond belief!.
ABSOLUTLY ,,,Astonished THIS COMPANY IS ALOUD TO CARRY ON ABUSING CUSTOMERS AND THERE PROPERTY,,,,,,MY TV BRAND NEW FROM CURRYS
1 week old had to go in to knowhow for repair,,,,after numerous misleading phone calls got the tv back,,,,IT LOOKED LIKE IT WAS READY FOR A SKIP,,,grease alover the 50inch screen,,,the screws at the back of the tv had been forsed screwed to keep the back panel down,causing it to bevil out of shape and come away from tv frame
scratches below the base of tv,,,were its been laying on a rough surface
3 wasted days of trying to find out were tv was,Eventually knowhow stated it was in liverpoool hub warehouse,,,when it turned up it had not been sitting in liverpool,,its been in manchester for days on end,,,dont bother telling me,,im only the owner
SO I COMPLAIN HEAVILY TO KNOWHOW,,,,SORRY TO THE GUY WHO PICKED UP THE PHONE,,,,,,knowhow being very kind write of tv,telling me they will give me a rma number and I ,,,,,,,,me, to take it to curries, and get curries to pick up tv and then get curries to deliver new tv,,,,,,50quid delivery for tv 15quide taxi,bus none existant,,,,,,did i damage this tv,,oh ,,,,knowhow done the damage they can get of there over paid ass s,and they can sort it out,,,,,KNOWHOW U GET IN TOUCH WITH CURRIES TO GET URRRRRRRRRRRRRRRRRR DAMAGED TV PICKED UP,,,AND I WANT COMPINSATING FOR THE 3 WASTED DAYs I HAD SITTING IN WAITTING FOR INVISABLE TV TO TURN UP,,,THEN THERES THE COST OF GETTING TO CURRIES AND PICKING TV UP,,,KNOWHOW CAN PAY FOR THE DELIVERY,,,,,,THATS FAIR DONT FOR GET THE COMPINSATION,,,DEAL WITH ME,,, IM FAIR, ONLY ASKING YOU TO DO WHATS EXPECTED OF YOUKNOWHOW
SORT THE DAMAGE OUT,GET IT PICKED UP PAY CURRIES FOR DELIVERY OF NEW TV,PAY ME MY EXPENSIS FOR TRAVELLING,,,,,,,,OR DEAL WITH MY LEGAL TEAM
Bad Porkie Tellers, Property Wreckers,MANAGMENT NO BALLS, TO FACE CUSTOMER,OVER THE PHONE,
I hope to god that knowhow never go into business as undertakers, as there would body's laying all over the place wrong size coffin`s not turning up to pick the body`s up the list would go on and on.
DO NOT USE THEM THEY ARE what goes down the Toilet BOOKED A REPAIR ON THE 12/6/13 Been out twice now, ordered the wrong part twice, now I have lost two day`s work and still not working ?
sorry it`s a freezer lost all the food .
THIS COMPANY IS unbelievable SO BE WARNED IF YOU USE THEM YOU HAVE ONLY YOURSELF TO BLAME I HAVE MADE THIS MISTAKE ONCE I WILL NOT MAKE THE SAME MISTAKE AGAIN BE WARNED YOU HAVE BEEN TOLD LOOK LOOK LOOK LOOK AT THERE FEEDBACK WE CAN NOT ALL BE WRONG
IT`S NOW SIX WEEK`S ON STILL WAITING PART SHOULD BE IN SOON YER RIGHT AND PIG`S WILL START TO FLY..
you get extra policy which cost half price of laptop, then when something breaks its send off and they put secondhand/refubrished stuff. then it comes back still not working so it goes back again and again and again. do not waste your money. not worth it another scam.
I contacted Knowhow on the 21st of June to report a fault with my cooker and a warranty call was booked for the 28th.
The engineer arrived, identified the problem (after recreating the short, tripping the RCD and damaging the wall socket in my kitchen), but said he didn't have spares to repair the fault (faulty oven switch), and that Knowhow would book another appointment to effect the repair.
The repair was rebooked for the following Friday (the 5th of July), the service engineer arrived, generally flaffed around looking at different parts of the cooker, despite confirming that he was here to replace the switch, then upended the hob, scratching it as he did so.
I pointed out that he had scratched the cooker top, and he muttered that he would order another one, along with a light (that sits in the cooker top) that he had also damaged.
After he had reassembled the cooker he left, saying that we would receive a call to rebook an appointment to replace the damaged top.
Less than 10 minutes later he called back to state that we would have to call Knowhow, and claim for the cooker top, as he couldn't order it, as he had damaged it, and it would have to be dealt with as a separate claim.
Yet another appointment was booked for the 17th for them to come and repair the damage they had caused (the cooker top and light), and again an engineer (a subcontractor this time) arrived, replaced the light, but said that the top was out of stock, and therefore couldn't be replaced, after taking numerous pictures of the damage on his phone.
While he was here he disappeared to his van to make a call, and I phoned Knowhow as suggested by the engineer to sort out the problem of the cooker top, the customer service rep looked at the file and said "somebody is telling lies to cover their back here", but wouldn't clarify what they meant.
When I got off of the phone (more on this later) I noticed teh engineers paperwork on the kitchen table, and had a glance at it, and saw the previous service engineers comments...
"Customer accused me of scratching the cooker top, and went into a rage with me, the top was clearly in poor condition when I arrived, and they want a new one from us as a freebie"
Yes, the above is what was written on the notes, so the engineer who came into my home, damaged my cooker top and stood chatting after he had put it all back together said I "went into a rage with him".
I'm not exactly sure what the rage was, but it didn't stop the engineer (known only as Graham) from reassembling the cooker, having a chat, or drinking his cup of coffee (I tend not to make people a coffee who I'm "in a rage with").
So, a quick reverse to the call made when the third engineer was present, Knowhow agreed that they couldn't repair the cooker top, as it wasn't in stock, and that they would replace the cooker, or rather they would give me Currys vouchers to the value of the cooker, and the remaining warranty period.
I duly received the code to get the vouchers, and this morning went to Currys to order the replacement cooker, but, yet again, there was a problem, the cooker I wanted wasn't available in store, and had to be ordered in from the manufacturer, not a problem, "so can you order me one in then"
No was the answer, we can only order one in if you pay by credit or debit card, not with the vouchers, I asked them to confirm this, and the manager, who they called over said that that is the case.
I left the store, minus a cooker, and returned home, called Knowhow, and they stated that this is the case, and it is ion the terms and conditions of my cover "in the small print"
Well, I've studied the smallprint, and there is no such clause in it, so, 29 days after my initial call I'm still no further forward, I've been accused of trying to defraud Knowhow.
Would I use them again, no, will I use Currys again, no, am I in anyway satisfied with the service I received, no, it is single handedly the worst service I've ever encountered.
My next port of call is to somebody who has some kind of authority within the company, to ask why I was lied to, and about, accused and generally fobbed off and messed about, and why I can't have the replacement that I want when they advertise it for sale on their website and in their stores.
we got our lenovo z570 reapired by knowhow and they said it needed a new hard drive it took them over two weeks to put in a new hard drive however two weeks after the repair the machine broke again and the keybord did not work!!! do not use knowhow repair centres
Ordered a Whirlpool Washing Machine last Friday (12 July) with a 4-5 day delivery option through Know How. Delivery promised today (19 July) between 10:15 and 14:15! Not arrived at 14:15, called Know How, politely advised that slight delay but on way 30 mins. Then driver called. Arrived 20 mins later and one person came in to remove old machine. Next, banging on door, other delivery guy tells me machine is 'badly' damaged! Have look and confirm! Looks as though machine was transported without adequate packaging and should never have left depot before being checked unless damage occurred during transit?. Know How could do nothing! Called Whirlpool to be advised that 'we are doing a stock check' and would be unable to provide a replacement until next Friday (27th July)! Obviously very unhappy as this state of affairs! Both Know How and Whirlpool kept apologising but no answer to resolve problem! Cancelled order with Whirlpool and managed to find online company could provide next day delivery same machine with install and recycle for basically £50 less! Lost 24 hours plus wasted waiting in time. Will never use Know How again as feel they are responsible for not checking from receiving to loading and dispatch from own warehouse assuming damage did not occur in transit due to not being correctly packed or protected!
My television was sent off to be fixed and due to arrive yesterday, yet in the middle of the day they called me and said the delivery could not arrive on that day and had to arrive the next day. Although I had plans I said okey if the television could be delivered before 12 o'clock so they agreed and said that it would arrive before 12 and 30 minutes before it arrives they will call. However I received no phone call before it arrived after 2 o'clock and the website even told me they had planned it to be delivered between 1:40 and 5:40. So in conclusion they disregarded what I have said, forced me to cancel my plans today and lied about their ability to deliver it before 12
After taking my laptop to PC Know for repair, I wrote a letter of complaint outlining all of the issues I had experienced in the 42 days since taking it in.
I included a 'please come back to me on the following' points type section.
They replied seven days later but did not respond to all the points which is absolutely infuriating.
Especially as I have had to go back again to them to ask them to reply. And am now waiting for a reply.
I would not recommend Know -How
Terrible customer service. Avoid at all costs
I recently had my keyboard repaired. They replaced my hard drive. I lost all software and programmes that I paid for. The hard drive replacement was unnecessary as there wasn't a problem. If one was found they should have asked me first. They had my login password and there was another guest account that did not require a password. My hard drive memory was separated into a C Drive and a D Drive. Which has been replaced with one drive, causing my laptop to be slower.
I shall be cancelling this insurance and telling anybody I come across to NOT take out insurance with these. I backed my stuff up, as prompted, just in case. But the hassle and money that they have cost me was unneeded and lazy of them. I am very angry and there is NO email address to write to and the staff I spoke to on the phone displayed a nonchalant attitude.
Additionally the keyboard repair, regardless of all other problems, is unsatisfactory as they have given me one where pressing 'Shift 2' gives the @ sign even though the keyboard display says that the '2' key will give the " mark. And so on.
We purchased a fridge freezer on-line and it arrived on the morning of Saturday 13th July.
The delivery men refused to take the old fridge freezer away which was the agreement. The driver refused as he had "40 drops to do today and the lorry was full" and while we were taking the doors off the old fridge, without word the delivery men were in their lorry driving away. Their attitude was very unprofessional, unhelpful and rude.
The sales paperwork states that the delivery drivers would make sure that we’re happy before leaving but the drivers did not even say they were leaving, nor did they even didn't unpack and take away the packaging as was the agreement. We noted they were leaving when they were in their vehicle driving away.
They eventually took the old fridge freezer away after much persuasion, the driver said that he just "wanted to go home", and suggested that we’d just leave the old one in front of the flat. The main delivery man even refused to help take the old fridge freezer to the lorry, and I had to assist the other delivery man and when I saw the inside of the lorry, it was only half full.
The text to inform of delivery window came after the fridge had arrived and the delivery vehicle had left.
We were not surprised with this experience as Currys is well known for consistently delivering shoddy service, but we were compelled to purchase as we could not find the same model of fridge freezer elsewhere.
I can only really comment on my own personal experience, which was great! I had previously been considering cancelling my cover to save some money, however when my laptop stopped working I soon realised the importance of having the cover!
Only having had the laptop for little over a year, I was pretty gutted so I took it into the know How counter in PC World Aylesbury. A polite and down to earth lad logged my issue, and despite having lost my original cover paperwork, he managed to locate my cover using my name, address and the serial number on the machine. He then informed me that it would be sent off and I could expect it returned around the 10th July (two and a bit weeks), he gave me a receipt with my details and a tracking number, and off I went.
Sure enough on the 9th July, I received an answerphone message stating that my laptop was ready for collection from store, which was followed up by a text message stating the same. The following day I went back to the store picked up my laptop with a letter that stated that they had replaced the LCD screen and given it a full "Valet" which it really needed!
Straightforward, no fuss, no bother, stress free transaction where i got my machine back in a working condition. Result!
This company is a joke. They picked up my desktop PC during May and told me it would be ready and back by the 10th of June. It is now July and not only do I still not have the PC back- but I've been given ZERO information as to what the problem is. Every time they get in touch they say they're "waiting on a part" (no more information). Truly the most unprofessional service I've dealt with. Luckily my uni exams had finished before the PC broke. It would be an absolute nightmare dealing with this during term. One thing is for sure- I'm never using them again.
Judging by all the other reviews, this is something that has been going on for some time and is widespread. How are they getting away with this?
i purchased and extended warranty for my new Stove cooker recently. On delivery and contacting the Stoves to activate the guarantee they sold me their policy £75 cheaper. I called know How and cancelled my plan on 22/5/2013. Today is the 27/06/2013 and I am still waiting.
Firstly they sent a letter out addressed to Mr. I'm Mrs. I was told the cheque was issued in Mr and I would have to wait for it to arrive before they can cancel it. Then the cheque arrived a week later so i rang and was assured a 2nd 1 would be issued. A. it has never arrived and B I was told again issued to Mr. I then rang to complain and was told as I made the purchase online I could have the money back onto my card. The finance team would call for details. I gave a couple of days and called back to be told another cheque has been issued. Thats it I saw red. I was put through to the speacialist team where I was told can take 28 days for the cheque to come so i asked them to stop it and do a Bacs transfer. Yesterday the cheque arrived. Still no contact to do a Bacs transfer however the cheque has been stopped and i cannot cash. i have been informed that until Head office confirm the cheque is stopped I cannot have my money back yet it can't be banked either. What kind of circus do they run. I have asked for contact details of a person that i can right to to make a formal complaint to be told sorry anyone can pick it up. Well from past experience they don't read the complaints thoroughly and they just fob you off. i shall never be using this company again. Its disgusting.
Because of their delays i was unable to attend a family members funeral who died suddenly and have spent a fortune on calls trying to sort this out. I now have to wait for their finance team to call me and my only day off is Thursday so i suppose it will take another week for me to get my refund
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