Knowhow reviews

Knowhow reviews

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extended warranty waste of time knowhow stink

Knowhow wot can I say I took a extended warranty out on my laptop six years I put laptop in for repairs it came back with no screw caps 1 screw missing and they wont put them back on for me they said they dont repair cosmetic but use caused the problem and for the 21 day promise load a rubbish my laptop was in for five weeks requested new 1 no chance and I put it in for power problem comes back with new case that looked nothing like I put in they said water damage but my laptop was in dry cupboard and the day it broke down I had it puged in to power point am sure there would have been a lot of sparks ur word against thers 1 unhappy customer
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"Whatever Happens" Cover is a Waste of Money!

Me and my mother bought a Sony Xperia Z tablet from PC world and purchased "WHATEVER HAPPENS" policy. Which according to the convincing sales person in PC World Staples Corner will cover the tablet for all accidental damages. He also said my tablet will be replaced if the tablet cannot be fixed.

We live in a flat on the second floor and while I was out smoking the tablet fell out of my hand onto the concrete floor. The screen was badly damaged and one of the corner was badly scuffed. We gave the tablet to pc world for repair but we were then told that the damage is too great and it doesn't consist on a drop.

I was then told to write a letter explaining what happened, I went out my way and wrote a detailed 2-3 page essay with photos of my property from inside and from the street. I even photographed the concrete floor. I then received a letter just pointing out what was wrong with the tablet and no explanation or reason why the application was refused again. Since then I have sent 3 more letters and now I finally gave up, dished out £350 for a new tablet and after lots of conversation on the phone I finally managed to get £66 refund from the £99 i paid to cover my tablet from accidental damage cover.

I will never spend a penny with PC world again , I had the most terrible service in the store when I ran into issue. Nobody was helping me to get my issue sorted, the telephone customer service is terrible. I left many complaints and never herd a follow-up.

I could have saved a lot of money if I buy my electronics online but I use to go there for the service but since I am not getting any I am going to buy everything online from now on.
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Is this a joke?

Called up KnowHow for a simple TV to wall installation. The website said £279 for a Premier service. Great. Let's go.

The first guy I spoke to couldn't find my address, so I said I'd call the store directly. To be fair, I may have gone through the wrong department... but he didn't offer to redirect my call. Less than helpful.

So i called KnowHow again. This time, I explained what I wanted and the guy put me straight through to a store. So I had to explain what I wanted again. He passed me over to someone else. So I had to explain what I wanted again(!!)

...then he hung up on me.

The only thing they KnowHow to do is provide an awful service. I'll take my £300 elsewhere.
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Rubbish Customer service and repair team

I have bought washing machine last year which stopped working within warranty, they came to fix it more than 5 times but still could not fix it, its been going on for few months now, wasting my time, complained few times nothings happened would never ever buy anything from them again absolute rubbish service and repair team
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Are there two different companies called Knowhow???

I read all the reviews on here before contacting Knowhow about the failure of the screen in my laptop; I'd only had it a couple of months, and hadn't taken out the optional extended warranty, so I was expecting really poor service, not even being a real customer of theirs! I was ready for a fight with rude and unhelpful staff, missed collections and for the laptop to be returned unrepaired with a snotty note about how it was my fault...
I could not have been more wrong. The first chap who answered the phone (and the only person I had to speak to!) was friendly, courteous, and accomodating. He apologised for the problem I was having, understood that I wanted to keep the laptop over the weeked (it was a screen failure, and I could still use it attached to an external screen!) because it was an elder scrolls beta weekend which I didn't want to miss, and arranged for it be collected on Tuesday. The delivery people sent me a text message to tell me what time they would arrive, and kept to their timeslot, even ringing me half an hour before. The laptop was returned within 5 days (faster than they estimated) with the same great text message and telephone contact. The laptop has been fully fixed (I'm an IT tech so I can tell...) and has even been valeted.
I don't know what's going wrong for all these negative reviewers, but my experience of Knowhow has been exceptional, and I would recommend them to anybody!
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very very very poor customer service and repairs

My tv has been back and forth for the past 5 weeks, when it last came back there was a big deep scratch on top of the tv, I sent it back and requested a write off but was declined because it didn't affect the working of the tv. I paid for the tv and also paid for whatever happens care plan and expected more, it was a scratch that was caused by knowhow, im very very disappointed in their customer service and repairs.
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KNOWHOW - know nowt

I ordered on 16th January 2014 by credit card an Apple computer and the money was deducted from my account by PC World. My ID was verified by a lady who phoned to make sure I was who I said I was and that I would be at home the following Thursday to receive the high value item. I received an email (9th Jan) that acknowledged/confirmed the order and the expected delivery date as Thursday. I stayed at home. No delivery Thursday or Friday. I phone and email at least six times without a response.
I receive an email questionnaire (24th Jan) asking whether I am satisfied with the service and the product. I get worried but have purchased using VISA so I feel comfortable about a refund if necessary.
Finally, I receive an email from PC World 25th Jan to say order cancelled and then, remarkably, on 27th Jan that a refund has been issued.
I am not satisfied as I needed the computer. So ...
I complain. KNOWHOW are on the scene and make several completely fallacious denials and claims about phone calls ("unable to contact you" - what rubbish they never tried!) and emails (never sent) that they claim to have sent to warn me and ask if I want to change the order. (I have full records of all my incoming and outgoing phone calls on mobile and land line - they definitely did not contact me.) NO APOLOGY for the failures/untruths of PC W/WEKNOWNOTHING & Co.just weasley replies that play hugely with the truth.
Conclusion: I shall not grace their website again and I recommend, for sanity, that nobody else does either.
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Couldn't Fault Them

I signed up for the Whatever Happens care service via PC World when I bought my Macbook 2 years ago. One day when my Mac failed to switch on, the first thing I done was search for reviews on how reliable this repair service was likely to be.

Of course, I contacted them expecting the worst, as the sheer amount of reviews online where dampening my optimism that this service had been worth the money.

However, I couldn't fault the service from start to finish. My Macbook was picked up from my local PC World store and taken to the repair centre. It turned out it was an issue with the drive and a full re-install had to be done. Take note that I was contacted several times to let me know which part needed replaced and when it would be in stock. The staff on the phone were very friendly. They also replaced the keyboard and top cover of my macbook due to some liquid damage i was note aware of that had leaked in and affected the software. The software re-install also provided me with a more up to date operating system free of charge!

To sum up, my Mac was returned to my local PC World store just over 1 week after pick up and I was txted the very same day to notify me of this, as well as receiving a call from PC World.

Now thats service. I can only comment on my own experience, but when I think about how expensive it would be, just to get a replacement on my keyboard through any external repair centre or via Apple, I can't help but appreciate how valuable this service has been to me already.
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Never get knowhow service

Took it when I bought my laptop. To be fair I am glad I got it as I had my laptop repaired like 2 times in a year, I wish I hadn't. It takes too long for them to pick the laptop up from currys and deliver it when it is repaired. They do the job but don't do it right. my laptop housing got replaced in the first repair. Screw marks everywhere where they used to open the laptop housing. It wasn't that bad because you can't see it until you look for it. ( I researched a bit to fix it myself, but after looking found out they have used wrong part to repair. So, I have to buy original screen and replace it).

Last repair, they had to replace my broken screen. They did it but took 2 weeks for them to pick it up and deliver. After I picked it up and used it. I noticed the laptop brightness didn't work. It took me quite a while to get used it because the laptop brightness is at maximum. I was going to send it back but it takes 2 weeks and I had alot of work to do. So, didn't want to send it back.

Few days ago I noticed hdmi port doesn't work. So, I can't connect my laptop to my TV.

Thanks for a really good experience KnowHow.
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Utterly poor customer Service.

I went to Curry's knowhow to get my Asus laptop repaired, and guess what. A whole load of sucker-punch was blown on me! The Know how representative started talking to me in an extremely rude manner, just as well as that I had to spend a whole time of 2 and a half hours in the shop just to talk to the staff in order to get my laptop repaired. Half the time they started arguing with me that I have to pay a sum of £50 for a problem which they themselves have no clue of.

As a student I really needed my laptop and Know how had taken my laptop in for about 4 weeks, in which they had claimed that they had sent the laptop to the manufacturer to diagnose. As I was tired of running back and forth to the Currys shop, I had decided to call up the know how customer service headquarters. Now this was the utmost pompous and rude manner that know how staff had talked to me; after an hours wait on the phone I was told sarcastically that quote on quote, " If I were you I would have gone to the store by now to check". This really grinded my gears, however I came up to the decision that I might as well go on to another mystical journey and find out where in this possible hell of a world my laptop was!

And so my journey ended on the desk of Know How where I showed my receipt for about the 6th time. I then was told that my laptop was still at the manufacturers and I would get it in a short time. Heck! I did get my laptop back in good working condition, however the gut load of crap that was thrown on me was extremely horrible.

Oh one more thing, if anyones reading this to find out about the customer service in currys as they are planning to buy a product from there, PLEASE for the love of god don't, DON'T get a product from there. I highly recommend that you go to stores such as Argos. Argos staff know how to talk to customers, just as well as treat.
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Good service

Knowhow delivered my new washing m/c on the date and within the slotted time as per the communication.
They removed the old one and installed the new one without fuss or problems, so overall
a decent service
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bad repair

I bought a Toshiba U920 laptop 3 months again, last month, there was problem with the screen so I sent it back for repair, they took almost 4 weeks to fix it (they claimed they were waiting for pairs), after I home got my laptop back and returned home, I realised that the touch screen was not working, so I have to went back to the store and sent it back for repair again.

It was "fixed" after a week and I learnt my lesson, I stayed in the store and test all functions in my laptop but having found that the webcam was not working! because it fell out of place during repair, so I have to send it back for the 3rd time.

I had only used it for 2 months and it is away from me for more than 1 month!
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Rubish.

I got my daughter a laptop for xmas and got 'cover' with knowhow . accidently droped it and the screen broke and we sent it in for 1 week . 2 WEEKS after we got it back but the frame was badly done. we took it in again and said it would take 1 week but got it in ... 2 months?! were planning to buy a laptop from somewhere else and wont be trusting this company EVER AGAIN.
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no rating at all? I had to colour 1 star :(

I don't think they know how to talk to customers. They need to train their ill-mannered call centre people to behave. We don't pay warranty money to get their attitude.
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They need investigating!

Someone on here recently gave this scum a positive review - apparently they offered a discount because they delivered a cooker that was scratched and when he refused he was offered a no quibble exchange - he thought they were great! My reply to this person is: You lucky, lucky man - this scum did everything possible not to honour our right of refund or exchange when they dumped a faulty cooker in our kitchen and scarpered! We had to fight tooth and nail to get our basic consumer rights. Never will I ever trust currys/knowhow scumbags again - they left me and my sick and disabled partner with nothing to cook on. I hope they rot in hell.
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Knowhow Cloud totally useless

I bought Knowhow Cloud soft ware from Curries sometime ago now. Recently I have been experiencing troubles with the up load in so far as it is not up loading and when the soft ware is operating it slows everything to an almost standstill on my Mac. I have been in touch with Knowhow technical support and they are unable to provide any solution to what they call an issue that is the responsibility of Livedrive, the company they bought the programme from. I suggested that as I was not receiving a service then I should receive some sort of extension of my subscription time when the service is back to working properly as compensation for the period when I am not receiving the service. This suggestion went down like a lead balloon. The only thing that was offered was a vague promise that it is being worked on at the moment but none had any idea of when the service would be working properly and I would be notified. Apart from that one of the two agents that I spoke to was extremely unhelpful and in the the circumstances treated me as if I was being unreasonable to expect to receive a service that I had paid for as it wasn't his fault!!!!! or Knowhow !!!! I think I must seriously consider closing the account and asking for my money back as they are obviously not up to the job of providing the service they are advertising.
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Really Bad

My washing machine was not draining properly. Called Know how, and they broke the machine.
Then called them out again, they fixed one problem but broke the filter - my whole kitchen was flooded!
It's now been two weeks and still not fixed.
Customer services are rude and do not keep you updated. Complaints department will not let me speak to a manager!
Apparently it's my fault because it clearly states in the contract that Know How have 21 days to fix my washing machine! So they expect me not to wash my clothes for 21 days!!!
Please do not use! Once this has been sorted I am cancelling my contract with them immediately.
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I will Never use knowhow ever again... Disgusted

Just to keep the story short and simple , I have ordered several items from them , including fridge freezer , oven , washing machine, cooker and dishwasher , first they charge me for installing and showing me how to do it as part of installation, turns out to be the engineer turns out to be don't know themselves how to use products and referring gem to Manual , just dump the stuff and leave , the dishwasher was damaged three times and each time had to rebook delivery which took ages took 4 days off work as each time I hoped it will be fine and then on three occasion on top they told me they will be here on certain dates but none arrived , I am so fed up and regret my choice to use know how but now I will never use any of their services ever again , v un professional , v unfriendly and don't give a damn about customer services , keep telling me will be here that date then not arriving the exchanged item and they so far done this to me 4 times so far, I have already complained and emailed them as well , I will advice anyone not to use their knowhow a terrible unprofessional crooks service ..once I called on a Saturday and first guy answered the phone and hanged over me even though I was just starting to explain about the issue , I had almost a week of work because they keep telling me they will come on that day and never turned up again and agian and again.
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underhanded customer service force you to use paid phone number to fix their problem.

dont buy from any KnowHow supported company, its fine until something breaks then they are very poor.

trying to get my new washing machine repaired and they refuse to arrange a visit via email insisting that i have to phone their paid phone number...

given only two weeks ago they arranged collection of a cooker over email... this is bullshit in this day to have to use the phone at all... especially when you dont need interaction over something like a repair... you need a bod to come and sort it out.

this sort of poor service comes from the executives at the top, i feel sorry for those tools they employ... i only hope some of them muster some courage and leave that shitty company... i wouldn't be too upset if their ceo guy got hit buy a bus either.

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Thetechguys Details

About this company

TechGuys are the experts in technology. We can fix your laptop, set up your wireless network, mount your flatscreen, install your Freeview™ and freesat® TV as well as give remote support to fix your computer and show you how things are done. We're part of PC World, Currys and Dixons.

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