Kodak reviews

Kodak reviews

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7.1
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Great company

I brought a Kodak ESP 1.2 or something like that Printer. It cost me £60. I invested more in a printer because the ink is cheaper and well I am well happy with it. It can be a bit slow and noisy but don't really care to be honest. Great product.
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Poor product, poor service!

I bought a Kodak printer ESP 3250 last year. It has broken down 3 times now due to a faulty printhead.The first time after a long time on the phone I was promised a new printhead would be sent as the printer was under warranty-it never arrived.Eventually after much chasing they did said a new printhead and I changed this and the product worked for a few months until the problem recurred. again after some chasing I was sent another printhead which fixed the problem.Unfortunately this problem has recurred and now the product is out of warranty Kodak are not even willing to reply to my emails.I bought this printer as it supposedly has cheap ink costs-not true as when it was working it got through far more cartridges than I have ever known for a printer.Check out reviews for this product on Amazon and the customer service others have received-I will never buy anything from Kodak again ever! Dreadful service, garbage product!
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Poor Customer Service

I bought a printer (£80) about four months ago and it has just gone wrong. After using their on line help I could still not get it to work. Next I used their Web Chat facility, they could not get it to work and said they would replace printer with a refurbished model. I was not entirely happy with that. Would it be all scratched, how much use had it had compared to my little used printer? etc. Anyway decided to go ahead after reassurances. New printer arrived but is completely different model, no ink in it and the inks are more expensive to buy. Why did they not mention this in their web chat.

I wanted to speak to someone but there help line is only open Mon - Fri 9.00am till 6.00 pm, how are working people supposed to access this. I cannot use a phone at work so that is really no good to me. What about working saturdays or a late evening? This is not the way to retain customers and because of this I have returned the replacement printer and bought a different make. Is this perhaps the reasons why they have filed for protective bankruptcy. I must be honest and say they were always polite etc and quick in turn around, but why oh why would they not repair my machine and return it, i would have ben happy with that. Very poor would not buy again form them for this reason and obviously their financial state does make you wonder if they will be around to refund in the future if something similar was to happen again.

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Kodak Details

About this company

Visit Kodak to compare and buy digital cameras, camera accessories, printers, printer ink, and more. Find deals on refurbished digital cameras & printers. Get photography tips, plus ideas for photo projects, scrapbooking, photo cards and gifts.

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