Turned up late and wasn't aware how many tyres he was putting on.
Unprepared and arrived outside of the booked window. I was told that I would be contacted on the day to confirm arrival time, it was booked between 0830 and 1300, but I had to phone the call centre at 1300 to find out where they were- a completely wasted morning waiting in for him. No apology for being late.
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