Reply from Kwik Fit
[REPLY]
- Reviews (1,292)
- Darren Timmins
- 1 Review
Top service
Tyres changed at home on at Saturday morning for no extra cost, quality fitter, quality product and done with the minimum of fuss, plus some helpful insight into another problem I had.
- Ms Williams
- 1 Review
reliable and went out of their way to accomodate what I needed
Online service was easy. I was contacted to say an engineer couldnt be available for when I requested but they were very accommodating to organise another time that suited me. Engineer was very friendly and competent.
- dxa.
- 1 Review
very very good !
we are on a slightly remote part of the country, so if on-line you can get quotation on Wednesday, actually the area will be scheduled on Friday. All other things are perfect, even the metal caps from my old tyres was on safe ! Thanks a lot I will recommend this service.
- Mrs M
- 1 Review
Fantastic Service!!
I received a fantastic service from Kwik-Fit; ordering my tyres online was really easy, (especially with the key showing which tyres were energy efficient and which were best in wet weather), the engineer phoned me when he was half an hour away and then only took 25 minutes to fit the tyres!! Being able to have my tyres fitted without having to leave my house was awesome!
- Mr Engelen
- 1 Review
Good and very friendly service
The service was very good, from the web site (picking the correct tyres and compare prices), to the availability of time slots, to the actual tyre change.
- Mrs McGarraghy
- 1 Review
Smooth experience
The Kwikfit online ordering was very smooth - easy to identify the right tyres, the price was very competitive and I'd not realised there was a mobile fitting option which was great! I could chose the day for the fitting and a very friendly and helpful fitter called Richard fitted 4 new tyres within 45 minutes on my driveway.
- Ian Phillips
- Aberdeen, GB
- 2 Reviews
Faultless service - at my office!!
Ordered 4 tyres online - easy to use website using my registration number to find the right tyres - and the new EU labelling (it rates energy efficiency / wet weather stopping / noise) gave a good basis for choosing between the many options available.
Requested fitting by the KwikFit mobile service - one short call set up the appointment slot (an afternoon) - then a call from the fitter to agree the exact time - then 45 minutes to fit 4 tyres - sorted.
- mrs astarita
- 1 Review
brilliant service
quick and prompt response to enquiries. Professional advice and rapid execution when an order is placed. I have used yourselves before and will carry on in the future.
Thank you
- Patrick Ferrall
- 1 Review
Great service!
The guy phoned before arriving as agreed, had to do the job in the rain He did it quickly and phoned to say when it was finished, so I could return the car to the underground car park, that his van couldn't fit in to. Excellent all round!
- Ms Keir
- 1 Review
Fantastic service, very quick and relable.
Would definitely recommend this service to anyone.
- Mrs Bell
- 1 Review
Kwik is right
having the tyres fitted at home was ideal. It was so quick it means you can get on with the rest of your day without having to take time to go to the garage.
- Mr Pyne
- 1 Review
Great ordering and mobile service.
Easy to order and arrange online. Technician called 25 mins before arrival to check the time was ok and worked quickly + very polite.
Would use again.
- Mr Mitchell
- 1 Review
Prompt polite and professional.
Cannot fault any of the service. There was a wider range of tyres to choose from and the cost was lower than that quoted at the local Kwik Fit Centre.
The fitter rang ahead to advise his ETA which he kept to. The fitter was friendly & polite and fitted the tyres without fuss. Will certainly use this service again.
- Mr Riggs
- 1 Review
The actual fitter was very helpful and completed a very satisfactory and speedy job
I was very impressed when j booked Kwik fit and received a phone call confirming the booking and that I would see somebody tomorrow. However the following morning i received a phone call advising the tyres i ordered were unavailable and thd fitter would not be able to call either and I would be better off having my money refunded and calling out RAC and they could deal with it I called them and was told they didn't cover vandalism and I would have to pay a call out fee plus mileage to fix the tyres. I then had to recall Kwik fit to rebook and was told the original operator should not have advised me to call RAC. I was charged £150 but was given a receipt for £125 and am currently keeping an eye on my account to see a) if my original £150 will bd refunded and the correct amount of £125 charged overall not happy with the service received
- Simon Davies
- 1 Review
Turned up almost two hours late!
Kwik Fit were booked for between 0830 and 1230 hrs but did not arrive until 1430 hrs! The tyre fitting went well.
- Mrs Sheppard
- 1 Review
Fantastic
I had just come out of hospital and could not drive so having my car tyres changed at home was great and I did not have to worry. The tyre fitter was pleasant and very efficient so job well done!!
- mr kelly
- 1 Review
Polite very proffesional
The man that came out to us was very polite and the job was completed to a high standard, no hand prints.
- Customer
- 2 Reviews
Excellent fitter shame the dispatcher was rude and unhelpful
The fitter who came out was great however the dispatcher was absolutely rubbish he was rude unhelpful and enough to put anyone off using kick fit
- Mr Hatcher
- 1 Review
A great service
The KwikFit online booking facility, the follow up confirmation and subsequent tyre fitting at home service was perfect. It removed the hassle of ringing for tyre availability and then waiting at the fitting station whilst the work was done. The guy who did the work was extremely pleasant.
- Mr Humphreys
- 1 Review
Fast friendly efficient service for free!
A brilliant way to have tyres replaced - ask Kwik Fit to visit you at home. A friendl chap fitted 2 new tyres on our Skoda Yeti in a jiffy and the service is free during the day. no more driving 30 miles to the nearest depot and hanging around!
- Looks lovely ltd
- 3 Reviews
Shoddy and 26 hours late
I arranged to have 4 tyres fiited at home at a time to suit me. When i rang for an ETA I was told that the driver had gone sick, but they hadn't bothered to phone me to let me know. It was rescheduled for between 9.30am and 1pm the following day. At 3pm still no show from Kwik Fit so again I called them, they told me a supervisor would ring me and I'm still waiting. The fitter eventually turned up at 3.30pm a full 26 hours after my first possible appointment and he said someone would ring me to explain why it took so long again I'm still waiting. As a result of this experience I will not use Kwik Fit again.
- MR DOWLING
- 1 Review
Great service, great fitter, not so great weather :-)
This is the second or third? time I have used the service and on all occasions I have always had good service, your fitters have been prompt, quick and polite with a chatty banter. A good job well done...
- Mr Marriott
- 1 Review
Hassle Free!
This was very easy, booked online for a mobile fitting at my workplace. The guy rang me 20 mins before arrival and it was done in about 15 mins!
- Ms Hoek
- 1 Review
Would be reluctant to use again
After booking a mobile service and working from home between 8-5:30 when my tyres were due to be fitted, i was left rather disappointed when at 5pm no one had yet turned up. I phoned the contact centre who were helpful in relaying my concerns to the area manager who phoned me back immediately to tell me they'd be there at 5:30. This was already not really acceptable as they said the work would be complete between 8-5:30 but at least id still get the tyres fitted.
However my satisfaction was short lived and the area manager phoned me back to say the truck that my tyres were on was stuck and they wouldn't be able to fit them that day.
I said this was unacceptable but what were kwik-fit going to do to resolve the issue. Their response? Nothing. They would only fit them another day. The problem wasn't mine and even though they admitted poor customer service, they offered nothing for the inconvenience. Doubting very much that they would turn up another day and saving myself the inconvenience I requested a refund and would seriously have to rethink before using them again. I interestingly heard about their promotion on pirelli tyres after cancelling the order for my missing pirelli tyres and noted that despite the promotion the tyres were still the same price before and after the promotion.
Anyways, tyres are now fitted elsewhere and I'm completely satisfied with a non kwik-fit experience.
- Mr Taylor
- 1 Review
Room for improvement
Fitter turned up without calling first, he said my phone must be turned off. When the job was done he said his printer was not working so I am left with no paperwork. Does not seem a very professional organisation.
- Mr Johnson
- 1 Review
Total professional experience.
Ordered tyres on line. Received a call the following day confirming the time slot that i had booked on line. Fitter called to say he was 20 mins away (Chris). Fitted tyres as ordered. Had an Advice slip which checked all tyres and condition (a good thing to do in my opinion). Fitter was very professional and presented Kwik Fit in a good light - good appearance, clean and very presentable van. From point of order to completion - a fantastic experience. This is the second time i have used Kwik Fit in this service and will continue to do so. However my last experience involved having to contact customer services and they are somewhat arms length on potential issues. Once they understood i knew my consumer rights they soon resolved the issue. On that basis they did retain my custom.
- Marcelo Porcu
- 2 Reviews
Great
Very easy and clear booking process on-line
Work done accordingly and as per schedule
Good and competitive price
I have recommended them already
- Mr Hall
- 1 Review
Really good friendly service!
I arranged to have my front tyres replaced at my own home by the Kwik Fit mobile service.
It is brilliant how it didnt cost any extra and the mechanic who did the job was really professional and friendly.
I will definitely use them next time.
- MR Usher
- 1 Review
recommend to others
came when they said they would,polite, took 30mins as stated.
would recommend and use again when needed.
- Mr Christie
- 1 Review
Good service and price
A prompt and convenient service. Competitive price and courteous staff member. Will use again
- Bob Pickles
- 1 Review
Excellent service
My car was stuck in my garage with a rear flat and a very complex method of swapping the wheels from front to back in order to use the space saver so using the "Fit at Home" service was ideal, especially since it is a free service for 2 tyres.
I needed the tyres quickly do had an "all day" window but the fitter phoned prior to arrival and arrived exactly when he said that he would, the tyre change was very quick & tidy.
Perfect - car now back on the road!
I would recommend this service to anyone.
- Mrs Ennion
- 1 Review
Brilliant service, recommend
Great service, helpful mechanic. Def recommend
- Miss Ross
- 1 Review
friendly but careless
Although staff were friendly, upon fixing wheels I later found one had not been secured, causing a real risk of an accident.
- Anthony Ledger
- 2 Reviews
Good work in the centre but the website needs some improvement
On-line booking good as long as you are not doing a winter / summer tyre change because there was no tyre hotel pricing or selection, nor was there any information to say that the home call was unable to cope with tyre hotel options which led to a wasted sale and refund. As always, service at the local centre was top notch and speedy.
- Mrs May
- 1 Review
Excellent service, good communication and helpful staff
I have been very impressed with the service. I got a friendly telephone call to confirm my order details. This is reassuring, especially when you book on line.
The mechanic telephoned me to let me know when he would arrive. He was punctual, helpful and very polite.
The tyres were all fitted without issue and were as ordered.
I have already recommended the company to my work colleagues and would do so again.
Thank you kwik fit
- mr wood
- 1 Review
excellent service
very easy to order online ....... prompt call to confirm order
on the day your technician was very helpful in obtaining the tyres i had ordered and the actual fitting was fast and was completed without any problems .. very friendly and informative .. many thanks ..
i will certainly recomend , and be back
- J Amy
- 1 Review
Cancelling a booking was straightforward
I booked a mobile tyre fitting a week ahead mainly based on price. I found the online booking process easy to use, and could book a time to suit. Unfortunately I needed to cancel the booking shortly afterwards. This was dealt with easily with one telephone call to customer services and my credit card payment was refunded the next day. Although I didn't actually use their full service, I am still pleased with the level of customer service I received fromKwik Fit.
- Ms Goodwin
- 1 Review
Fantastic service!
Had not been aware that a mobile tyre fitting service was available until a colleague had booked for this service at our office. The tyre fitter Mark, was extremely helpful, got the job done in record time, gave free advice and left discount vouchers for other services should we require them. Would definitely use this service again and recommend to colleagues and family.
- mr johnson
- 1 Review
kwik fit quick to serve
excellent from first order to end of tyre fitting. I totally recommend kwik fit mobile service
- peter stott
- 2 Reviews
hassle free service by known brand - kwik fit
hassle free same price home service from kwik fit for a product that you want to be professionally fitted- tyres.guy was efficient and had done job for 17 years a sign he was on top of his game.will only use this tyre fitting service.
