Kwik Fit reviews

Kwik Fit reviews

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Review by confirmed purchaser

Fitter was great. Depot staff were dishonest.

I order 4 new tyres for my wife's car. Booked the mobile fitting for 5 days later. Took a call on the morning of the fit to say the fitter was taken to Hospital and not able to fit the tyres on the day book. I said OK, please fit them tomorrow instead. All agreed.

Took a call later that day to say that they had received 3 of the correct tyres but the 4th was the wrong type. I made a fuss and they got another correct tyre by mid-day the following day and would fit the tyres that day. Had a call from a "so called" Manager who basically told the same story. I told him that I cannot believe that the wrong tyre was sent by the supplier especially for a set of 4.

A replacement fitter attended as agreed with all 4 tyres. You could not wish to meet a nicer chap that was very professional. Tyres duly fitted, great. However, when I told him about the wrong tyre being sent he was not happy. He told me the truth was that all 4 tyres had arrived at the local dealer in plenty of time but they sold one of mine to someone else.

As I suspected, the Despatcher and Manager both lied and were backing each other up. I'm a big boy and can handle the truth but cannot tolerate lies. I would like this complaint drawn to the attention of Senior Manager so they can see just how their trusted staff behave. You offer a great service and the actual fitting of the tyres was excellent and I wouldn't hesitate to use the service again. Top marks for that but zero for the back office staff that are dishonest.

Geoff Baxter
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Review by confirmed purchaser

Effective service

Good service, friendly staff but would have liked a better time frame as was told anytime with in a 9hour time frame the tyre fitter would turn up!
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Review by confirmed purchaser

Hassel free prompt service

I arranged for two new tyres to be fitted at my place of work.
On the day of placing the order, I received a call to confirm my order details and date for fitting the tyres.
On the day of fitting I received a call to confirm time of arrival and the fitter agreed to collect the keys from security.
I continued with my work whilst the tyres where changed.
Also £12 cheaper than visiting and waiting at the garage.
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Review by confirmed purchaser

Easy, fast, friendly

Online ordering and booking process easy to navigate and complete. Friendly call centre staff and good communication when establishing when the van would be coming.
Technician was professional, friendly and courteous and completed the job efficiently and with no fuss.
Overall, this is how it should be done. Would definitely use again
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Review by confirmed purchaser

Great

Perfect hassle free home service. Will use again thank A****
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Review by confirmed purchaser

Excellent!

Excellent service, good priced product & very friendly driver/fitter.
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Review by confirmed purchaser

1st class service.

Had the home fitting service. Fitter contacted me and arrived shortly after. Great interpersonal skills easy to talk to and did a very first class job. Cant speak to highly of the fitter and the service offered by Kwik Fit. Happy customer springs to mind.
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Review by confirmed purchaser

Excellent fully meeting expectations

Disappointed that I had to chase to confirm appointment timing within the broad guide previously given, Fiitter was friendly and fully competant. Overall service excellent. Response to my initial wrong order (front rather than rear tyres which I thought were the same size) was excellent.
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Review by confirmed purchaser

Brilliant

Rang me to let me know they were on there way and how long they would be.
Very friendly and efficient.
Looked around the car to make sure it was the right tyres etc.
Will definitely use them again. Very pleased.
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Review by confirmed purchaser

First rate.

Easy to book on line. Really helpful and competant person. Enabled me to carry on working rather than lose at least 2 hours by the time I had driven somewhere and waited. Would use it agian.
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Review by confirmed purchaser

Great overall service

The man who can to fit my tyres was helpful and very pleasant as well as doing a great job, despite the fact that it was seriously chucking it down.
The only reason for 4 stars is I booked online and didn't get the telephone confirmation, I phoned to check there was no problem on the day the tyres were due to be fitted, I was told someone would call back in 10 to 15 mins, over three hours later and no call so I had to phone back. Not a huge problem but a bit annoying.
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Review by confirmed purchaser

Quick and easy

Prices were on a par with other suppliers and mobile fitting service was prompt and efficient. Definitely better than going and sitting around in a tyre fitting bay!
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Review by confirmed purchaser

Good, will do it again

Despite coming later than anticipated he was very curteous and nothing was a problem
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Review by confirmed purchaser

SHOCKING WAY TO TREAT VALUED CUSTOMERS

WHY OH WHY WAS IT LEFT TILL 430 TO INFORM ME THAT FITTER WOULD BE THERE IN ABOUT 10 MINUTES,,,SHOULD HAVE BEEN INFORMED IN THE EARLY MORNING OF ETA AND NOT WASTED WHOLE DAY WAITING,,,,,,WERE NOT DEALING WITH ROCKET SCIENCE HERE,,,POOR POOR WAY TO TREAT CUSTOMERS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
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Review by confirmed purchaser

AAA service

Great price from easy to use website. I received a call before visit to my place of work and all done in no time. Excellent service from the fitter who even replaced tie wraps on trims.
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Review by confirmed purchaser

Excellent service from start to finish

All done on the internet. Fitter called with a time and kept to it. Made him a cup of tea and 40 minutes later job done, 4 new tyres. Excellent service and a job well done.
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Review by confirmed purchaser

First class service

Everything went as promised with good communication, service and explanation of work undertaken.
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Review by confirmed purchaser

Fantastic service

Arrived on time, was friendly, chatty, helpful. I'd heard some negative responses online and I'm really glad that I ignored it. Would definitely recommend and trust them with my car again.
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Review by confirmed purchaser

pleasant and professional

They came the next day and fitted two new tyres without any fuss. They were the cheapest mobile tyre fitters I could find.
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Review by confirmed purchaser

Value for Money - Satisfied

Value for Money - Satisfied - Good support

Kwik Fit Details

About this company

Kwik Fit are the leading fast fit and automotive parts replacement specialists in the UK with over 600 Centres in the UK. We specialise in tyres, MOT and Servicing, Exhausts, Air Conditioning Recharges, Mobile Tyre fitting and Fleet Services.

Visit Kwik Fit

Contact information

We live here: ETEL House, Avenue One
SG6 2HU Letchworth Garden City
United Kingdom

Category

Kwik Fit is ranked 15 out of 28 in the category

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