Kybotech Limited reviews

Kybotech Limited reviews

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My BillyoH 4000 Windowless Shed has added Windows

When I arrived home from work after the offices were shut and checked my shed I found that it was NOT the windowless BillyOh 4000 I ordered and discussed at length with the sales person it had windows and 6 of them. It was more like a Billy Ohh ! The whole reason I ordered a Shed from Garden Building Direct was they had sheds without windows and just what I needed.

As we had already cleared the site and left our garden open now to neighbours and our dogs being able to escape onto the road, we had no choice but to erect the shed with windows, but I am very disappointed I was not sent the correct shed.

Although to start with the slightly warped panels didn’t seem to be a problem, when the roof structure was fitted with the panels not being straight the shed was a nightmare to put up and with two of the roof struts being seriously warped as water poured out of the plastic packaging there were sent in, this added to the now very wonky roof. When it came to felting due to all the warping we were not able to overlap the felt so I had to then go and buy another roll. £29.99 !

The shed is finally finished but I am not happy with A it is the wrong one and B the quality of the warping which looks like the shed has been filled with air and is burtsting at the middle, the roof also has a dip. I am not a carperter so could only put up the shed following instructions using the parts supplied.

I had planned to purchase an 8 x 8 summer house, with ezy base and tongue and grove floor this week but with the build quality I have seen, I think I would be better spending the extra money and looking elsewhere.

I held back my judgement when purchasing as I had seen a lot of bad reviews but also some good ones so I thought would give them a try, but I am sadly very disappointed.
www.kybotech.co.uk

Reply from www.kybotech.co.uk

I am very sorry for the inconvenience caused to you. Please send an email to kristopher.alcordo@kybotech.co.uk with order number so I may be able to help you with any issues you have with your order.

Thanks and my sincerest apologies once again.
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Exceptionally poor after sales service

The Outback BBQ I ordered last Monday came the next day 8th April and the tracking emails were good. But the BBQ was missing all of the bolts and nuts for assembly and it seems impossible to get them sent to me. Customer services have said that they have them in stock but need to schedule delivery and cannot say when that will be or how they will be sent. My emails are not replied to and when I asked to speak to the supervisor or a Director was told that they were not available. Today is the 14th, no parts have arrived, no order tracking email has arrived, no reply to my emails. Unbelievable poor.
www.kybotech.co.uk

Reply from www.kybotech.co.uk

I am very sorry for the inconvenience caused to you. Please send an email to kristopher.alcordo@kybotech.co.uk with order number so I may be able to help you with any issues you have with your order.

Thanks and my sincerest apologies once again.
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Review by confirmed purchaser

Love my Summerhouse!

Great product, good communication very pleased!
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Review by confirmed purchaser

Great shed and great service

Ordered the shed by telephone they were very polite and helpful, I was emailed numerous times telling me how my order was doing over the days in between ordering and the delivery date. The day before delivery I got a phone call off delivery bloke asking if it still OK to deliver in the morning, delivery was on time and he helped me put the shed parts in the back garden. Made him a coffee and he told me which parts were what. I even asked him how to put it up properly and he gladly explained how. I put the shed together on Saturday and treated it on Sunday, The shed went together great, every part fit perfectly. Shed I got was billy-oh 4000 popular 8ft by 12ft. Have to say I am really happy with there service and shed and will be ordering a summer house when I have sorted my garden out.
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Review by confirmed purchaser

Would highly recommend this company for their outstanding products and value for money.

I bought the Billy-O 5000 workshop (8-12ft),
I contacted the company prior to ordering the product and the gentleman I spoke to was very helpful and polite throughout, he answered all my questions professionally and to a satisfactory conclusion.

The product arrived on the date specified and the delivery driver was very polite and courteous and even helped me transfer the multiple items to the rear of my property.

The product was very easy to assemble and myself, my one armed brother and his 12yrs old son assembled the workshop in a little under 6 hours with barely a glance at the instructions (it took this long as the weather was not on our side that day). each unit of the construction is in an easy to understand format and after a brief pause to ascertain the correct pieces, the workshop went up very quickly without a fuss. their was a few minor annoyances like being given the wrong amount of roofing felt or that the main cross beam for the apex of the roof was in 3 parts, but a quick trip to the local builders merchant soon sorted that out. This was not because the product was not satisfactory and would have been perfectly fine without the upgrades but for my own preference in reinforcing the construction to a higher level.

Throughout the whole process i have found dealing with this company to be very good. aside from a few minor things wrong with the product which was easily sorted by myself, i find i would still highly recommend this company and their products.
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Review by confirmed purchaser

Very good service

Good shed for the price, I am using it to store garden gear in from my old shed. (Downsizing). Once cleared I am going to order a Clubhouse from this Company, it looks great and will suffice for a summer house and studio I hope.
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Review by confirmed purchaser

I like this

I had looked at this summerhouse on another website for £161.95 but by the time I got back to order it, the price had risen to £ 217.95 within one day. I searched google and found that Amazon had this on for £162.95 so ordered it straight away. I phoned Garden buildings direct to check if the floor was included and was told it wasn't. I then ordered the t&g floor from another website, which was cheaper than quoted by GBD. This floor arrived within two days. The summerhouse arrived within 7 days and although I expected an email to advise me of this, nothing came and the item was delivered while I was out. The summerhouse did in fact have the floor in the package so the advice I received from John was wrong. I now have 2 floors. The summerhouse hasn't been built yet but I am looking forward to using it all summer when we get a chance to do it. Overall, I would say that it looks well made for the price and the delivery was good as the deiver put it securely in the front garden. I would have preferred to have had the correct information at the time of phoning regarding the floor. After my mentioning that I had bought the summerhouse for £162.95, the price changed overnight to the higher price.
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Review by confirmed purchaser

Waste of money

Panels very thin and rickerty. Large gaps between doors and sides of shed which will allow water to enter. Poor quality for the price. If this is a premium product then the lower priced products must be like cardboard. I only wish I had gone to a proper shed company instead of ordering online. This shed will not last even with preservative.
www.kybotech.co.uk

Reply from www.kybotech.co.uk

My sincerest apologies for the experience you've had with your order. Please send an email to Kristopher.Alcordo@kybotech.co.uk with your order number so I'm able to help you.

My sincerest apologies once again.

~Kris
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Review by confirmed purchaser

very good quality and value for money would recommend

we wanted a larger shed and this firm were the best price came like a flat pack but very easy to build took me and my husband 15 hours over weekend to build and complete
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Review by confirmed purchaser

brilliant service on all accounts

I had brilliant service from ordering on the phone delivery was excellent and the bench seat was good quality
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Terrible service, misleading descriptions

If you’re thinking about buying a Duramax Durmate shed from Kybotech (Garden Buildings Direct) perhaps you should read about my experience first. The Customer Service Manager claims that when things go wrong they like to settle disputes amicably – they certainly don’t settle them fairly. Read on…

My daughter rented a damp flat for 18months. As the landlord did nothing to rectify the situation, she decided to move and we thought that a shed would be a good idea to store the majority of her belongings until she found somewhere else to live. I ordered a Duramax Duramate from Kybotech (Garden Buildings Direct) which cost £339.49 and this amount was debited from my account on 10th December 2013. I was assured by the person who took the order that this would be easy for me and her and another of my daughters to erect. So we fully expected to have it up before Christmas and even start to move in some of her belongings before then too.
The shed was delivered Wednesday 12th December. It was carried in a brown box to the side of my house by one man. Shortly after it was delivered, the weather turned wet and windy and remained that way until Sunday 15th December. The more I looked at the box, the more I became concerned that it wasn’t big enough to accommodate all of the components of a garden shed and perhaps some of the pieces were missing. My suspicions were confirmed when we opened the box - I discovered that it is sold without a floor. This certainly is not made clear on the website –in fact the picture I looked at certainly gives the impression it has a floor. I had to spend approximately a further £100 on materials to make a floor for the shed to stand on which wasted time.

Then came the erecting of the shed: this certainly was not an easy task for 3 women, despite assurances from the person who took the order that it would be. Ultimately, we had to abandon this until after Christmas when a (male) friend kindly offered to help us erect the shed on 29th December (he gave up a whole day of his holidays). We sorted out the pieces and he physically put the shed up. Although this shed is described as measuring 8’x6’, it actually measured 8’x5’.

The design of the roof is such that the roof panels have predrilled holes through which plugs and pins are inserted. Prior to insertion of the plugs, silicone seal is necessary around the holes to make them watertight and the holes through the plugs need to be silicone sealed too before insertion of the pins. A steel U shaped channel screws into the floor and runs along the back, the two sides and either side of the doors at the front (the sides of the shed stand in this). The inside of this channel has to be silicone sealed to prevent penetration of rain water.

When I looked in the shed the next day, there were several pools of water on the floor. I initially thought this was from the condensation which had formed on the roof over night. However upon closer inspection of the roof, I discovered that rainwater was coming in through various ‘plug holes’. I set about putting extra seal over all of the plugs and waited for more rain. When it came, the roof continued to leak. Furthermore, the rain didn’t run freely off the roof, it puddled.

I spoke to Citizens Advice Bureau and was advised to send a letter to Kybotech by recorded delivery citing the Sales of Goods Act and outlining my concerns. I sent a letter in the first instance by email on 8th January 2014 and in addition to the concerns I have outlined, I also pointed out that I had to make alternative arrangements for the storage of my daughter’s belongings. The only spare space I had was the bedroom of my deceased son and I was put to the awful task of clearing some of his personal effects before I felt emotionally up to this undertaking. I also I said that had I been aware of the design of the roof beforehand – roof plugs and pins - I never would have purchased this product and I requested a full refund.
Stephen Sparrow, Customer Service Manager replied and said that I could have a refund and he would arrange collection of the shed after it had been dismantled. I knew that this would not be any easy job as every one of the roof plugs would have to be removed with clipper (they expand once the pins are inserted) and I have carpal tunnel syndrome (painful hand/finger symptoms). In the light of the extra trouble I was being put to together with all of the pitfalls I had already encountered as a result of this garden shed not being fit for the purpose of storing my daughter’s personal effects, I wrote to Stephen Sparrow again asking him if he would consider supplying me with a more expensive shed at no extra cost instead of a refund. He declined to do so and arrangements were made for the shed to be collected on 16th January.

I set about dismantling the shed and wrapped duct tape around the various pieces to make it easier for the driver to carry to the van. However, the sour faced contracted driver arrived on the set date and refused to take the dismantled shed because it wasn’t on a pallet!! Apparently, it should have been delivered on one. Needless to say I was not pleased.

As I felt extremely let down by this company, I contacted the Citizens Advice Bureau again and was advised to write to Kybotech again asking them to reconsider supplying me with the more expensive shed in view of the consequential losses I had suffered, both financially and personally.

This is the final part of my letter to the Customer Care Manager:
“As a result of the unsatisfactory goods I was supplied with, I suffered the following consequential losses:
• Additional costs for flooring materials
• Costs for erection of the shed
• Emotional pain and suffering experienced caused by the need to empty my deceased son’s bedroom for my daughter’s belongings which should have been stored in the shed
• Exacerbation of my painful carpal tunnel symptoms caused by the need to dismantle the shed
• Additional stress caused by the company’s failure to remove the dismantled shed in a professional and timely fashion
• Countless hours of personal time unnecessarily wasted on this matter
I am willing to offset the substantial personal and monetary consequential losses which I have suffered, against the more expensive Keter 8’x6’ garden shed. I trust that you will reconsider this reasonable proposal.”

Stephen Sparrow’s response was to the effect that I could have another Duramax Duramate shed or a refund. Needless to say I declined his offer of a replacement Duramax Duramate shed and further arrangements were made for the dismantled shed to be collected on 23rd January by one of Kybotech’s own drivers. It is the case that I didn’t have the strength to unscrew part of the metal frame and when their own driver arrived at 5.15pm (also miserable) with a pallet, he refused to take the part of the steel frame that I was unable to dismantle (apparently it would move about in the back of his van because it wasn’t on the pallet). So I the disposal of this heap of steel (8’x5’) was left to me – yet another waste of my time. I finally got this whole experience out of my hair when I got around to taking the uncollected part of the steel frame to the local tip on 9th February.

I think very few would consider the company’s final say in this this farcical saga fair. And everything considered I am quite sure that a judge would have found in my favour if I had had the time and energy to take Kybotech to the small claims court.
www.kybotech.co.uk

Reply from www.kybotech.co.uk

Dear Margaret,

Thank you for your review.

As previously mentioned and emailed to you the full specification of the building including the fact that the floor is not included and all dimensions of the building are clearly shown in numerous places on the website.

The building is sold flat packed for home assembly and is a well known quality product from a reputable manufacturer. I have not had any further customer issues brought to my attention regarding assembly problems.

I have agreed from our first point of contact to collect and refund the shed as you are not happy and I always strive to resolve any customer issues as quickly and amicably as possible.

We rely on third party carriers for most of our deliveries and collections for this type of boxed product and we are in their hands when this is being organised.

I have arranged for one of our own drivers to collect the product and we have 30 days from when you advised you wanted the item to be cancelled to process the collection and refund.

As previously advised I would not be able to offer a different shed in lieu of the one ordered and I would not be able to offer any additional refund other than the cost of the building which is £339.49.

I am sorry that you have had problems with the product and we are resolving this for you as quickly as possible,

Kind regards
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Review by confirmed purchaser

So good we built it in the living room and it's still there!

The order process was easy and efficient. The product was delivered on the day requested and our instructions were followed. We built the house in a day and completed the painting by day 2. With 2 adults working on it you could build it in a day and apply the first coat of paint. The paint is quite thin and it takes a few coats to complete. The house was built in our front room due to our appalling weather in Jan 2014, my daughter loves it so much it has become a part of our front room and has been for weeks.
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Review by confirmed purchaser

Superb buy, good price does the job

Very good buy, easy to assemble, and after the recent wet weather, it remained dry inside.
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Review by confirmed purchaser

super brilliant service

The shed was delivered on time and we were told when it was dispatched and when it would be delivered
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Review by confirmed purchaser

good quality product for the price.

well packed,good delivery.despite a few small parts missing, but was soon righted and dealt with by very obliging and friendly lady on end of phone. this greenhouse was bought as a present for my husband who was delighted once it was up and running.will definately buy from this company again.
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Review by confirmed purchaser

Excellant

Neighbours are jealous think you could have another order coming your way
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Review by confirmed purchaser

Complete satisfaction

you cant get a better quality product for the price with prompt delivery free great bargain
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Review by confirmed purchaser

Brilliant!

I ordered the Gingerbread Junior playhouse to be delivered to my sisters house, this was a gift for my little nieces! I was informed within a couple of days of the delivery date, delivery was made on time with no hassle! The playhouse was easy to build with easy to follow instructions! My nieces live their Gingerbread House ... Perfect product and service, many thanks!
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Review by confirmed purchaser

Far better than the price suggests

I was looking a t a range of sheds costing a lot more than this and i was very wary of what to expect.

however i'm glad to say the shed was better than i could have hoped.
it went together just fine over a couple of days and we are all very happy with it.
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Review by confirmed purchaser

GOOD PRICE

Purchased bike from Garden Buildings Direct as the price was quite cheep

www.kybotech.co.uk Details

About this company

Kybotech Limited operate a number of online retail stores within the home, garden and outdoor leisure sectors.

Have a Problem?

We will make this our priority:

Call: 01636 822 883 or email: priorityassistance@kybotech.co.uk

Visit Kybotech Limited

Contact information

Call us on: 0800 169 6016
We live here: Parry Business Park, Sutton-On-Trent, Newark
NG23 6QX Nottinghamshire
United Kingdom

Category

Kybotech Limited is ranked 61 out of 84 in the category

Kybotech Limited is ranked 728 out of 1033 in the category Home & Garden

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