Chose delivery date but they were not able to confirm this until the day before, this was not ideal as my wife and I are both full time professionals and can't sit at home hoping for things to be delivered.
Phoned a couple of times and was just told to wait till the day before for confirmation. (Not very helpful customer service agent)
We received our shed at 1730 on the Friday after siting at home twiddling thumbs all day.
I had set aside the Saturday and Sunday to get it erected, unfortunately one of the roof panels was damaged so I contacted them and was told another would be sent out.
Another day of sitting around waiting for delivery!
Not a senario I'd like to go through again.
Contacted Garden Buildings Direct (part of the Kybotech group) by phone a week ago to confirm availability of the BillyOh 5000 workshop. No problems, stock available for delivery when I needed it.
Ordered the next day and paid with paypal, got an email confirmation of the proposed delivery date and to wait between 6:00 AM and 7:00 PM (13 hours sitting around and a day off work)
I contacted the helpline at around 11 on the delivery day to be told it was out for delivery, called again around 18:00 to be told they cannot contact the drivers and have no idea why my product has not been delivered.
It is now 19:00 and no delivery, wasted a day and I have contractors arriving tomorrow to erect the workshop which now have to be cancelled.
Don't buy off Kybotched, Garden Buildings direct etc or any company associated with them.
Sharon Saz Brady found this review useful
We ordered a shed direct from this company which was also available with Argos but as they had a special offer (free paint treatment) and price was the same we ordered direct from manufacturer.
Before ordering I did see the very mixed reviews online but wanted to give this company the benefit of the doubt! I am aware that many people are perpetual moaners or have High expectations and I can assure you I am neither, writing this review gives me no pleasure but it is honest and factual!
The order was straightforward and scheduled for delivery on 4 April. I had numerous e mails advising me to stay in between 6 am and 7 pm and check entire order was satisfactory before signing for delivery so I duly took entire day off work and set my alarm for 6 am!! At 8.30 am I noticed that the entire flat packed shed had been left propped up outside our house without so much as a knock at the door and we live on a main road so could have easily been stolen!
Within the delivery there were no fixings, instructions or the promised paint - just panels of wood left by the front door!
There followed numerous calls - each person at their call centre telling us a different thing and as a result we had to wait in for 2 further days (totalling 3 days) to await the rest of our very straightforward order! Despite putting our lives on hold and waiting in nothing arrived until today - Monday!
So, hoped all sorted and thought ok lesson learned don't use this company again - but we have now checked the panels left last week which apparently make up our shed and have discovered that half the order is not ours it has someone else's name and order number on it and we don't have the shed doors!
So we now face a 4th day of being on the phone to this company who have no customer service and apparently no efficiency just to get a shed we could have (and should have) bought from Argos! The one thing they did manage quickly, efficiently and without difficulty was take our payment in full!!
And of course we thought, not unreasonably, that as delivery was booked for last Thursday we could make arrangements to have it put up on Saturday - far too simplistic and totally naive given our dealings with this company!
I ordered a storage bench from them on Wednesday, with 24 hour delivery. I placed the order before I went to work around 8am to qualify for the next day elivery, and as I was in a hurry I didn't get a chance to note the order number which came up on screen. I have a chance to check that the email confirmation arrived either (it didn't), and my husband waited in all day for a product which never came. That was quite annoying, but the total lack of customer service in sorting this out is what has left me fuming
I called on Friday, and was told that they had no record of the order. I'd paid by PayPal, so was able to confirm the payment reference number, product order number and that the money had left my account. I was told that they would look into it and contact me, but that's the last I've heard from them. I emailed last night to point out that given their track record (i.e. they have messed up my order) an email to confirm in writing that they are looking into it would be appreciated, but this has been ignored. So I'm nearly £90 out of pocket, and they will not even confirm that they are looking into it, let alone give me an estimate of when they will resolve the issue! I really do not have time to deal with this level of incompetence - I accept that problems happen, but a company that then ignores the customer that they have failed and leaves them having to take time to try and get the issue investigated is probably not worth dealing with. This is actually the second time I've used them - the first was for a log cabin that we were pretty pleased with on the whole (though various items like the door latch were missing, I've been ill and have a very heavy workload so we've just left it even though it spoils the finish). I'd second the advice to avoid this company, if something goes wrong they cannot be relied on to fix it or even keep you informed.
I used the priority email Kybotech have posted on Trustpilot to give them another chance to resolve this before posting this review, but they still have made no effort to contact me. In effect they have run off with my £90, and despite my repeated efforts won't even contact me to confirm that they are looking into the issue. Going to have to consult consumer direct about getting my money back - I feel like I've been robbed here.
I bought a parasol from Kybotech last summer, and it fell over once and snapped in two. Kybotech refuses to replace or refund, despite its claim the parasol "is constructed using a strong premium wooden pole with metal fixings which ensure maximum stability and durability”.
Nowhere does it state, or does it imply, that this pole is incapable of withstanding the slightest lateral pressure or that it should on no account be allowed to fall over, and therefore always brought inside when not in active use. On the contrary, the description of the product suggests that it is entirely capable of withstanding the normal treatment and the normal weather conditions that are present in the UK – and more.
Terrible flimsy product and poor customer service, despite repeated attempts to get them to accept their clear responsibility for their clearly flawed or inadequate product.
AVOID THIS COMPANY.
Original sales and delivery were efficient and smooth and I was pleased with the product. A post-sales issue has been handled in 'customer service' with pleasant professionalism and efficiency by L.H. The replacement of a faulty item has been arranged without fuss and communication has been on a personal/individual basis throughout. Thanks.
The service i got was great and the communication was honest and it did what it said on the tin.
The bike shed is good and the right size.
However, the building instructions are not very clear.
The doors needed adjusting too to be able to close.
But over all, the product is still good value for money.
Bought for all my childminding equipment - pushchairs - car seats etc. So easy to put together. Still plenty of room left so am storing lawnmower and other gardening equipment inside - Cannot believe how much space there is. Would def recommend buying as not only one of the cheapest if not the CHEAPEST I have found but also looks nice (nicer than the plastic one I already have) blends in nicely in the garden.
Don't waste time with Argos or Wilkos order from kybotech thru eBay sit back and it will be delivered in no time .N o travel no lifting and carrying No hassle .So glad I am starting to get to grips with on line ordering regards Rosemary
The delivery was really efficient and within a week of ordering. The den is fabulous and the boys are loving playing in it. If anyone ever needs anything else I will definately recommend this company.
saw it...clicked buy it now...clicked paypal to purchase and that was it! one and a half minutes and it was mine. It was then delivered in a couple of weeks which suited me and is now up and storing the bikes and junk as I intended.
Couldnt ask for more.
Real value for money...thank you
This is just what I was looking for to suit a particular situation and although strongly made of lovely coloured wood it is light enough to move when required. The company kept me well-informed and sent the goods well-wrapped and quickly. I wouldn't hesitate to return and thoroughly recommend GardenBuildingsDirect. Thank you!
We ordered a summer house from this company, as they were a competitive price. We expected it to be delivered on 21st July. During the afternoon the driver called to check our address, which I confirmed although they had our postcode down wrongly. 10 minutes later they called back and advised the summerhouse had been put on the wrong lorry and taken to Sheffield which then meant we would not have it that day and would have to await a call from their customer service team on Monday. By 3.30 on Monday they had not called so we called them and the adviser apologized for the mix up but that dispatch had finished for the day and that she would arrange a call back 1st thing the next day from them. When they still didn't call back we called them and got onto a very rude adviser who refused to arrange the item to be delivered unless I agreed to pay a further #40, telling me that the error was my fault. My husband had taken a screen shot of the order which clearly states my full correct address. I requested that this was waved due to the poor customer service we had received. The Gentleman refused so I requested to speak to his manager. After recounting the whole story to him I was flabbergasted when he still refused to wave the charge. I didn't feel I could continue the conversation at this time and told him we would be in touch. My husband later spoke to him again and he still refused even though we told him we would cancel the order completely. We cancelled the order and are now awaiting the refund back to our credit card. I question whether this error was made intentionally to get extra money from customers, perhaps it's a scam!
This company is by far the worst Post Sales and After Delivery Service of any that I have come across. In fact if they had that one off prized item and were the only seller I would rather go without rather than deal with them again.
Does the job what I wanted it for. It will be indoors most of the time so should last a lot longer, fading and stuff. Like the fact that it is plastic this will minimise the rust aspect. Could be thicker plastic alround but then it would be alot more than £75.00.
Bought a good value for money BBQ for the summer and was impressed with the speedy delivery and service. the BBQ was a Billyho 500 and was easily assembled. The 3 burners cooks burgers and suasages perfectly and evenly. Will be trying out kebabs soon. Well recommended.
Excellent communication throughout-garden storage box arrived exactly when stated. Storage box is excellent-fits massive round cushion from a day bed plus all it's loose cushions and 2 sun lounger cushions. Also looks good on decking with other furniture and has so far been totally waterproof throughout all this dreadful rain. Highly recommended!
Iam a happy e bay customer
From the moment i paid for the table i knew where it was and when it would be delivered. When it came it was easy to assemble and is quite strong and sturdy.
customer service is something that has passed this company by. From the delivery drivers through to customer services manager (a misnomer if there ever was one). We ordered a playhouse... the roof never arrived. Rains came and it was ruined. Not only that... but the quality of the wood was very poor. For a child's playhouse the wood was splintered and broken... shocking spec. Despite this, wife and i, on reflection decided to upgrade to a log cabin style in the hope that quality of wood would be better (an extra £100+). It was somewhat better - still splinters in parts but 1000x better quality than the previous (not that the starting point was too high!!!)... but this time the firm delivered the wrong floor. We called and the "customer service" manager (the customer service has to be put in speech marks... because its a joke!) refused to offer any kid of monetary good will for messing us about again... we ordered a new floor and this couldn't arrive for over a week. The delivery guy was miserable. He wanted to leave the materials at the front door and didn't want to leave it in the garage. And when i noticed the floor was still the wrong one, when i told him he said he didn't care and that i'd have to phone... air for it... "CUSTOMER SERVICES"!!! no apology at all! i ended up going out and buying the materials top make a floor myself at a personal cost of £60... avoid if you can. this company seems to have cornered the market in wooden playhouses but if you can avoid them... DO! AVOID AVOID AVOID... please... do not suffer their incompetence and lack of customer service... as i have.....
Well where do i start, we placed a order for a wooden playhouse for our daughters 5th birthday with kybotech, after much debate of searching the internet we chose theirs. Made the order online and we were given the delivery date which was the day before her birthday. We thought it was a little risky but in one way in worked in our favour as it would turn up while she was at school and we could erect it in the garden, ready for the day after. However! The day of delivery at 11am my partner received a phone call saying that they need to re-schedule the order for another day,yikes. i was at work myself and told my partner to get them to ring me, i spoke to the 'manager' who was very arrogant and offered no help to this very sensitive situation,being in the landscaping business i understand logistics very well. the excuse was that the van had broken down. So i offered to pick it up off the van,to which he replied' i dont know where it is' apparently they run 30 vans nationwide with no back up measure. I really cant see how they are still trading. So with no joy we had to take our refund,take the day off work,thanks to my clients for being so understanding, and spend the rest of the day sourcing another and picking it up ourselves. I will never use kybotech ever again and will be pursuing this matter with them.
Bought a large parasol from Kybotech (Simply Garden Furniture). Seemed very good value, and delivery was prompt. Excellent, I thought.
However, we had an immediate problem when it blew inside out within 2 minutes of being put up, resulting in the crank mechanism jamming and us being unable to wind it down again.
Kybotech were contacted and help sought, but they just came back and said it was 'non warrentable' as it was 'weather damage'.
We've since worked out how to dismantle and reassemble the mechanism so that the crank is now working again. But no thanks to Kybotech.
We wanted customer support, and we didn't get it, and I'm now left with an expensive bit of kit that I daren't use for fear of 'weather damage'.
Read the small print. Don't expect any help if problems occur, and shop elsewhere. I wish I had.
I placed an order with GardenBuildingsDirect.co.uk. and delivery was arranged for a Monday. I booked the time off from work only to be called the working day before the due delivery date to say they could not deliver Monday but they could deliver on the Wednesday, I reluctantly agreed to this. They then called me on Tuesday to say they could not deliver on Wednesday either. this is after I have rearranged annual leave at work so I said that this is not acceptable and was given an e-mail address to make my comments to. I asked that the shed still be delivered on Wednesday, as arranged, or to refund the cost of the shed but they must let me know by the end of the day so I can cancel my annual leave booking. Did not receive any response from them until Thursday.
The company is a joke that seems to have no person who can explain why this has happened and are powerless to actually provide a customer service.
When I asked the customer service person if this was a scam internet company he hesitated...before replying that "they have had a lot of problems with deliveries recently." I only hope that I will actually get my money back! wish me luck.
Awful,Awful,Awful,Awful,Awful. Pretty much sums up the attitude of this company. Don't waste your time, or take days off for deliveries that do not happen. "customer service" is abismal, no follow up information at all. A bill for a wasted day is on the way to them. I really wish we had researched other review sites before believing the biased reviews on kybotechs' series of websites. You would do well to think carefully about placing an order with this company. Buy at your own risk, and good luck if you choose to do so.
I have had a terrible experience with Kybotech / Garden Buildings Direct. When I placed my order I was offered a typical 2-5 day delivery but have spent the past 9 days chasing on a daily basis a delivery date, let alone a delivery.The late delivery I can deal with but it has been the complete lack of after sales service that has been the headache. I have called daily since the 16th April to get confirmation of a delivery date and each day they have told me there won't be a problem and somebody will call back shortly with a delivery date. I never received any call backs - hence the daily call ins. Yesterday I asked to speak to a manager instead of a call back. After 9 days Ricky finally explained that they didn't actually have in stock and there was no way I would get my delivery in time. He refused to give any reason or apologies and at every stage just robotically replied that 'typically' 2-5 day delivery. I wished that I had researched the reputation of this company on forums before placing my order - you will find similar stories about them every direction you look.
The BillyOh 4x2 garden store arrived as promised - flat packed and delivered only a few days after my order.
The instructions for construction were poor and for £119, the quality of the prefabrication and thickness of the timber was disappointing . I found it extremely difficult to make the garden store doors fit. Even after completion the store remained flimsy and insecure; it is quite easy to lift the whole roof off even though it is fixed as per instructions.
Buying this garden store was an expensive mistake I will not repeat. I regret buying a shed unseen, as you cannot tell whether a product is good or bad from pictures on a website. Next time I shall go to a local supplier where I can see and feel the quality.
I also have suspicions about some of the reviews for some of the companies on the trustpilot website. Notice how many of the 5* reviewers only have one review?
Ged Wilmot found this review useful
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